MET CENTER Metropolitan Education and Training Center A MET CENTER CASE STUDY Presented to Working...
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Transcript of MET CENTER Metropolitan Education and Training Center A MET CENTER CASE STUDY Presented to Working...
MET CENTERMetropolitan Education and Training
Center
A MET CENTER CASE STUDYPresented to
Working Families Success Network National Conference
Detroit, MichiganNovember 7, 2013
By Carolyn Seward President & CEO - FWCA/MET Center
2
THE HISTORY OF MET CENTER
Vacant, Manufacturing Buildingo Formerly Wagner Electric
Located in an economically challenged area in the urban communityo Unemployment Rate (year 2000) - 16%o Average Household Income $24,688o Poverty Level – 39.1%
Received federal funding to create a training facility for low-income residentso 6-Story Facilityo 3 Floors Renovated
THE HISTORY OF MET CENTER (cont’d)
5-7 Years of Existenceo 2 Partners (Community College & CBO)o Approximately 200 customers served each year
Community College & CBO Programs o Began to expand from 200 to 700 customers per year
Center Focuso Trainingo Employment
TARGET POPULATIONA.Who will be served by the MET Center?
Low-Income Adults w/Criminal Backgrounds & Educational Deficiencies
Unemployed Adult Ex-Offender Community Residents
B.Funding Sources TANF WIA ITAs Pell Grants Other Federal, State & Private Funding
Opportunities
GROUP DISCUSSION #1
1. How do you begin to coordinate partners & resources that will benefit the community?
2. How do you develop the governance & organizational structure for a CWF?
MISSIONThe MET Center is a strategic partnership created to stimulate the economic self-sufficiency of individuals living in low-income communities of the St. Louis Region.
The Center seeks to accomplish this mission by delivering focused, comprehensive, and accessible job training, placement, assessment, career development services and transportations services.
We serve the underemployed, unemployed, and displaced workers, leading to sustainable work and a competitive regional economy.
• Centrally Located Near the MetroLink• Comprehensive Skill-Based Training
• Focused Individual Employment Planning• Accessible Career Development and Placement
Services• Personal Financial Education/Transportation Services
MET CENTER GOVERNANCE
Board of Directors City & County Workforce Investment Board Community College CBOs Public School System Economic Development Quarterly Meetings
MET Program Directors Meeting Program Directors/Representatives MIS Representative Executive Director Monthly Meetings
ORGANIZATIONAL CHART
Industry Advisory Group
-RCGA -WIB -Employer Committee Group advisor for each skill training program
St. Louis County Public Works
MET Executive Director -Responsible for communication flow between programs and services -Performance reports to Steering Committee -Coordinate and report Issues and Problems concerning programs to Board of Directors -Information Management coordination
Facility Management
Responsible for all facility management
St. Louis County
Coordination of Educational Programs
Responsible for all skill-based educational programs St. Louis Community College
MET Board of Directors
-Responsible for conducting Labor Research -Program Recommendations -Resource Development
Services -Recruitment -Orientation -Assignment/Referral -Eligibility -Enrollment -Client Services -Job Search -Placement -Retention -Mobility Center -Community Outreach -Special Projects/Initiatives -Adult Education Literacy -Tax Prep -Asset Building
Educational Programs -Work Readiness (BFL) -Skill-based Training -Business Services
BOAT, MIIS, BTT (STLCC)
-Construction CPC -Healthcare LPN (SSD) -Transportation Diesel (STLCC) -Science BioScience & Technology -Construction HVAC -Manufacturing MTA (MTA)
Information Management -Client Database -Client Case Files -Performance Reports -Enrollment -Graduates -Initial Placements 3,6,9,12 months retention -Employment Reports -Special Project Data -Transportation Data -Supportive Service -Financial Literacy
Facility -Staff -Space -Telephones -Security -Maintenance -Utilities -Grounds
GROUP DISCUSSION #2
1.At what point is the customer considered a CWF participant?
Center Orientation Skills Training
2.How to ensure you have the right partners delivering services to the community (i.e. financial institutions)?
3.If the focus is training & employment services, what type of supportive services are needed and who will deliver them?
MET CENTER/CWFINTEGRATED SERVICE DELIVERY MODEL
Customer Recruiting Orientation
Eligibility for financialAssistance, client services,
ITAs
Adult Education Literacy
Transportation, Job Search,Mobility, Counseling Services
Bundling & Sequencing
Work Readiness TrainingFinancial Literacy and Asset Building -
4 WeeksBundling & Sequencing of Service
Skill Based Training ProgramsBusiness Services B.O.A.T. (STLCC) MIIS (STLCC) BTT (STLCC)Transportation Diesel (STLCC)Career Pathways to Employers (FWCA)Construction CPCManufacturing HVAC (MTA) Energy Auditor (MTA)Healthcare LPN (SSD)BioScience & Technology (FWCA)Distance Learning (FWCA)
Financial Services / Asset Building
Employment Services
Graduates from all programs can immediately obtain
employment
Missouri One Stop Career Center (NGCC) – Placement
Services
Supportive services(Based on Funding)
MET Mobility CenterCounselingJob SearchTax Prep
Financial LiteracyHousing Counseling
Legal ServicesTeen Pregnancy Prevention
Employer SpecificOrientation
for Job Seeker
Services Educational Programs Placement & Retention
Program Enrollment(Bundling of Services begins
here)CWF
PATHWAY
MET CENTER/CWFINTEGRATED SERVICE DELIVERY MODEL
Customer Recruiting Orientation
Eligibility for financialAssistance, client services,
ITAs
Program Enrollment(Bundling of Services
begins here)
Adult Education Literacy
Transportation, Job Search,Mobility, Counseling Services
Bundling & Sequencing
Work Readiness TrainingFinancial Literacy and Asset Building -
4 WeeksBundling & Sequencing of Service
Skill Based Training ProgramsBusiness Services B.O.A.T. (STLCC) MIIS (STLCC) BTT (STLCC)Transportation Diesel (STLCC)Career Pathways to Employers (FWCA)Construction CPCManufacturing HVAC (MTA) Energy Auditor (MTA)Healthcare LPN (SSD)BioScience & Technology (FWCA)Distance Learning (FWCA)
Financial Services / Asset Building
Employment Services
Graduates from all programs can immediately obtain
employment
Missouri One Stop Career Center (NGCC) – Placement
Services
Supportive services(Based on Funding)
MET Mobility CenterCounselingJob SearchTax Prep
Financial LiteracyHousing Counseling
Legal ServicesTeen Pregnancy Prevention
CWFPATHWAY
Employer SpecificOrientation
for Job Seeker
Services Educational Programs Placement & Retention
SERVICES & TRAININGSERVICES & EDUCATIONAL
PROGRAMSSKILL-BASED TRAINING
PROGRAMS Recruiting &
Orientation GED/AEL Transportation Job Search Work Readiness Tax Preparation Employment Training Placement & Retention
Business Services Transportation Career Pathways Construction Manufacturing Healthcare BioScience Technology Distance Learning
SUPPORTIVE SERVICES Financial Education
& Asset Building Services
Home Buyers Education & Investment Services
Tax Services (Vita Site)
Transportation Services(MWA)
Health and WellnessEducation (Clinical)
MET Mobility Center
Dr. J’s Family Weight Loss
Healthy RelationshipEducation/Responsible Fatherhood
Individual and Group Counseling Services (Clinical)
COLLABORATIVE PARTNERS
St. Louis County Government
St. Louis County WIB
St. Louis Economic Development Partnership
St. Louis Regional Chamber & Growth Association (RCGA)
Family and Workforce Centers of America (FWCA) – CBO
St. Louis City WIB (SLATE)
Fathers’ Support Center
Metropolitan Training Alliance (MTA)
ARAMARK
Washington University in St. Louis
St. Louis Community College (STLCC)
Annie E. Casey Foundation (AECF)
East-West Gateway Council of Governments
Special School District (SSD)
St. Louis Public Schools
Construction Prep Center (CPC) BFL, Inc. (CBO)
Saint Louis Community Credit Union (STLCCU)
GROUP DISCUSSION #3
How do you bundle services?
CWF PROCESS FLOW
Assessments (Individual Plans) 1. IEP: Case Manager 2. ITP: Case Manager 3. IFP: Financial Literacy Coach
Individuals Receiving Services (Enrollments) Each enrollment requires CWF Snapshot Form
Performance Measures (Placement/Retention/Advancements)
Employment Career and Education Service
Job Readiness Training Skilled Training ABE/GED/ESL Career Counseling
Financial Services & Asset Building
Attending Financial Literacy Classes
Participating in On-On-One Financial counseling
Applying for a Credit Score
Work Support Service
Applying for DWD/FSD/SS benefits Screening for Benefits Participating in income / tax prep services Missouri Career Center Services
Bundling of Services
91% of All Customers Received Bundled Services
Employment & Career Advancement Became employed Achieved 3, 6, 12 month retentions Achieved Career/Life Advancements Completed ABE/GED/ESL Completed Job Readiness Completed Skilled Training
Financial Stability and Asset Building Obtain credit report Correct errors on credit report Improve credit score Savings Account Retirement Account Drivers License Car Saving for down payment on home Purchased home
Work Support Receiving Public Benefits Received Transportation Services Received Tax Refund Received EITC
Intake/Recruitment Assessment/Orientation
Pre-Assessment Services
1. TABE 2. Work Keys
CWF—MET Center St. Louis Funnel Process 7-1-06 – 9-30-13
EFFECTIVENESS OF BUNDLING
AND SEQUENCING SERVICES Bundling Leads to Long-Term Engagement
o Increase in participant contact frequencyo Multiple partners collaboration and resource
integration Sequencing Leads to Effectiveness of
Services o Recruitment, orientation, assessment, incomes
support [training, employment, retention, continuing financial education and asset building)
o Specific sequencing is designed to optimize customers’ utilization of services
Increase in Customer Retention Increase in Participants Wages
GROUP DISCUSSION #4
How do you capture the data?
MET CENTER DATABASE
Unified Data Source
In addition to all of the training and supportive services offered at the MET, we also have the ability to store, collect/manage, and report program data in a single secured data source.
DATABASE FUNCTIONALITY
Customer Demographics Program Enrollment Program Cost/Funding Placement & Employment History Customer Advancement Milestone Reporting by Program
CHALLENGES W/DATA
Managing Data Integration from multiple data sources (double data entry)
ACCOMPLISHMENTS Since 2006, 18,132 unduplicated residents have requested
Employment and Training services from The MET Center. As of September 30, 2013, the following outcomes have been achieved through our CWF initiative : – 5,469 Enrolled in training/3,716 Completed training– 5,431 Receiving financial literacy services– 4,876 Placed in employment– $9.00 per hour average wage
2012 Estimated Economic Impact: $31.9M (1950 placed into employment at $9/hr. by 35 hrs./wk by 52 wks/yr= $31.9M)
Partnered With Saint Louis Community Credit Union to implement Behavioral Economics and offer financial products to participants (co-located at MET Center)
Increase in Participant’s Wages (Post training wages are higher)
Strategic partnership reduced total cost (by minimizing duplication of services)
Publication: “A Bottom-up Definition of Self-Sufficiency” (Hong, Sheriff, 2009)
THE FUTUREFunding received to complete 4th, 5th & 6th
floor renovationso 4th and 5th floor completion – January 2014
Accredited early childhood education center opening August 2014
Build relationships with major corporations to deliver pre-employment services for entry-level positions w/potential career pathways within the company
QUESTIONS