M E LW O O D ’ S

Vehicle DonationMANAGEMENT

SERVICES

Offering best-in-class call center and reporting services for nonprofit organizations

throughout the United States

A turnkey vehicle donation program with professional and top-

notch customer service

Easy, online vehicle donation processing

Call Center staffed 6 days per week

(expandable to 7 days per week)

Cutting-edge database that enables real-time tracking, monitoring

and reporting

State-of-the-art technology

and call center management system

Fast, convenient and efficient vehicle towing

and auction services featuring low towing and

auction expenses

Marketing assistance and guidance

Compliance with all IRS reporting

requirements

M E LW O O D ’ S

Vehicle DonationMANAGEMENT SERVICES

Since 1998, Melwood has operated one of the most successful vehicle donation programs on the East Coast, processing over 400,000 vehicle donations.

Partnering with charities all over the country, Melwood’s Vehicle Donation Management Services offer best-in-class call center and reporting services for

nonprofit organizations throughout the United States.

WHAT WE OFFER

Our PROCESS

Donors call toll-free number or connect via

web portal to make donation

Melwood Customer Service Representative (CSR) accepts vehicle donation and enters

information into database

Melwood CSR assigns vehicle to

auction and schedules towing

Auction processes sale information and transmits details to

Melwood

Towing company contacts donor to help arrange vehicle pickup

After vehicle pickup, CSR processes

Acknowledgement Letter (on charity letterhead)

and transmits to donor

Vehicle will then be sold at

auction

File maintained for 3 years

CSR processes sale information and issues donor receipt (charity

letterhead) in compliance with IRS regulations

Melwood processes sale

proceeds to charity monthly (donor

data file attached)

OUR SERVICES

• Assign car to local auction for pickup

• Call Center Services (expandable to 7 days per week)

8 am–7 pm (ET): Monday–Thursday 8 am–5 pm (ET): Friday 9 am–4 pm (ET): Saturday

• Easy on-line car donation process

• Extensive database to track and monitor donations

• Fast, convenient, and efficient car towing

• Management reports as needed

• Process vehicle sale proceeds monthly

• Professional customer services with expanded hours of operation

• Provide charity with electronic donor file for future fund development

• Provide timely donor acknowledgement letters

• Respond to all incoming calls

• State-of-the-art telephone system

• Total compliance with IRS reporting guidelines

• Turn-key car donation program

CUSTOMIZED PROGRAM

Melwood also offers complete customization to create a program that best fits your organization’s needs, whether you need the entire process managed from start to finish or you only need support in a few key areas.

Our qualified staff is here to assist. Call 301-856-6340 or email ccdc@melwood.org for more information.

Ready to Start?

Melwood’s turn-key program supports more than 600 charities across the country. No organization is too big or too small. Our management system will create a simple process to establish and manage your program.

Sign a Charity Car Donation Center Management Services Agreement with Melwood.

A draft copy of our easy-in, easy-out agreement can be sent to you quickly for review and approval.

Market and actively promote your program.

Melwood can assist you in crafting messaging and imagery, donation forms and other promotional materials. Amplify how easy it is to donate a vehicle and amplify your donor base.

Relax, sit back and watch the donations roll in.

Melwood handles the entirety of the vehicle donation process, including IRS reporting. We keep you informed every step of the way.

Recognize and communicate with your donors.

Upon completion of the donation process and your receipt of proceeds from the sale, Melwood delivers copies of all donor transaction records to your organization, allowing you to incorporate these donors into your ongoing fundraising efforts.

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Melwood provides:• Auction Contracting• Call Center Technology• Donation Acknowledgement

and Receipting

• IRS Reporting • Operations• Staffing• Telephone Charges

*$99 Per Sold Vehicle Minimum Management Fee Charged **Estimated ‡Specific to Program

PROGRAM STRUCTURE & PAYMENT SCHEDULE B

Melwood provides: All of the benefits of Schedule A

Charity-supported marketing/promotion may include:• Banners/Signs• Direct Mail• Email/Social Media Marketing

• Paid Print/Out-of-Home Advertising

• Pay-per-Click (PPC)• Website Portal(s)

Melwood’s Standard Fee is 25% of Sold Value Vehicle Donation Illustration with 10% Marketing Fund Reserve*

Gross Sale Amount $1,000 $2,000 $4,000

Towing & Auction Fees** $125 $125 $125

Management Fee (25%) $250 $500 $1,000

Marketing Fund Reserve (10%) $100 $200 $400

Total Fees $475 $825 $1,525

Net Earnings (after expenses) $525 $1,175 $2,475

% of Gross to Charity 53% 59% 62%

PROGRAM STRUCTURE & PAYMENT SCHEDULE A

Melwood’s Standard Fee is 25% of Sold Value Vehicle Donation Illustration*

Gross Sale Amount $1,000 $2,000 $4,000

Towing & Auction Fees** $125 $125 $125

Management Fee (25%) $250 $500 $1,000

Total Fees $375 $625 $1,125

Net Earnings (after expenses) $625 $1,375 $2,875

% of Gross to Charity 63% 69% 72%

Charity is responsible for:• Online Advertising • Print Advertising

• Radio & TV Advertising• Website Updates‡

Our program can work for you. Learn more about Melwood’s Vehicle Donation Management Services today!

Phone: 301-856-6340 Email: ccdc@melwood.org

Website: melwood.org/CCDC

See the full scale of our reach with our interactive map at www.melwood.org/map.

Our ReachBY THE NUMBERS

While Melwood is based in Maryland, we have partnered with hundreds of organizations across the country, managing vehicle donations from coast to coast.

NOTABLE CLIENTS

American Business Clubs (AMBUCS)

140 Chapters

Meals on Wheels America 128 Programs

Susan G. Komen 80 Affiliates

The Arc of the United States

225 Chapters

United Cerebral Palsy (UCP) National

80 Affiliates

Vehicles towed from 49 states (including Alaska

and Hawaii)

49 STATES

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www.melwood.org

5606 Dower House Road, Upper Marlboro, MD 20772 Phone (301) 599-8000 / Fax (301) 599-0180

Melwood is a 501(c)(3) nonprofit charitable organization that is one of the largest

employers of people with differing abilities in the Northeastern United States, proudly

employing more than 800 people with differing abilities at 43 contract sites in Maryland,

Virginia and Washington, D.C. through the U.S. AbilityOne Program and partnerships with

hundreds of community employers.