CURRICULUM VITAE

Michael D. Lyons27, BrackenwayFormbyMerseysideL37 7HF

Home: 01704 879 807 Mobile: 07985 728031 Email : mike.lyons@tiscali.co.uk

PERSONAL PROFILE

Broad experience in the following areas within Business / Computer Systems environment:- Stakeholder Manager, Project Manager, Account Manager, Operations

Manager, Business / Systems Analyst

Work Experience Summary

Particular experience of large business transition programmes in Financial Services, Retail and Local Government in role of Line Manager and Consultant with various roles with dual responsibility for the integration of Business systems and IT.

March 08 – July 11 Consultant / Project Manager – Liverpool Direct Ltd

Project Manager responsible for medium budget infrastructure (£50K - £500K) projects working in partnership with BT for Customers including Liverpool Council. Working closely with Technical Architects in the design and implementation of physical working environment ( Voice and Data ) to deliver access to Common ( Council ), and private (Security Investigations Authority) networks within Council Buildings

More recently appointed to large scale Projects in Business Continuity and new Social Services System evaluation / Costing as PM responsible for transferring LCC Library systems (TALIS) from central location to new LDL Platform during period of renovation. Currently also responsible for transfer of Standards Investigation Authority (SIA) access to Liverpool direct CITRIX Farm

Operating within structured Project Control system utilizing case history status and documentation to track and report progress on up to sixty individual projectsM.anaging individual members of ICT Teams by scheduling involvement using Work Pkg elements of Project Control system

Responsible for agreeing project Scope and costings with customers and formal Sign Off at project under PRINCE 2 Guidelines. Working with External Suppliers (Hardware and Software) to ensure timely delivery of required access to Network and Applications required supporting business Functionality

Sept 07 – Dec 07Consultant – Bedford MBC------------------------------------

Working in role as Interim Project Manager to implement additional functionality of Financial Modules within Anite Case History Software (SWIFT ) , E.g. Foster Care Payments. Working with Third party Software and Business Change Managers to develop new Business Processes related to Billing and Payment Systems to develop integrated financial system and reporting. Additional responsibilities to ensure Service Delivery to Business Units not impacted by any changes in availability of service e.g. Financial Reporting, or response levels over network infrastructure from changes in business processes and interface to SAP Payment systems

April 07 – June 07Consultant – Sefton MB

Working in role of Project Manager progressed the following four projects within the Children’s Services area to next stage of development with third party suppliers ; -

• Children In Entertainment Modules ( Capita EMS ) • Children in Employment and Prosecution Modules.( Capita EMS ) • School support service (STEPS) ( Capita EMS )• Foster Care Payments ( Anite SWIFT )

Tasks required to document and agree existing Business Processes and organize workshops with respective areas. Develop third party Software to support new processes to improve the operation and Management Reporting within the business area.

Develop and agree Work Packages for internal support groups to allow for the successful installation of prototype systems for familiarization and formal Training on the developed products. Produce Highlight Reports for monitoring progress and reviewing Risk and Issues Logs on a regular basis in conjunction with Project Boards.

July 05 – July 06 Consultant – Littlewoods / Shop Direct

Production Delivery Manager, responsible for ensuring Production Configuration and Service Delivery implemented for three major phases of 250M integration programme, under the agreed project Control Methodology

The above primary responsibilities required the ability to liaise successfully with all elements of the workstreams involved in the changes required to the Host systems, based on the Littlewoods platform e.g. Development, Testing and Service Delivery. Ensuring all capacity considerations agreed e.g. Sizing of new production Environment, to ensure delivery of the integrated systems incorporating data from the Shop Direct organization.

There was also a major responsibility for a Production Delivery Plan, incorporating critical data related to the delivery of other elements of the phases of the project e.g. Testing and Release Management, Networks and Desktop Rollout and Service Delivery, involving Third party Suppliers.

Responsibility for Service Delivery concentrated on the agreements between the Business Areas and the Project representatives on the quality and timing of the products to be delivered within the agreed procedures and reporting and reviewing progress by maintaining the required Project documentation e.g. Highlight Reports

The installation standards related to project Control were closely monitored and supported by a Project Office, with the review of Highlight Reports and Risk / Issue Logs and Quality gates for the confirming of progress for individual phases of the Project

Oct 2004 – July 05 Contract Consultant – Bedford MBC.-------------------------------------

Responsibility in role of “ Stakeholder Manager” for all internal and external Interfaces to Social Services Case History System ( Anite – SWIFT ) , including Finance , ( SAP ), Education ( ICS ) Youth Offending ( YOIS ), and Bedfordshire Shared Services Consortium ( BSS ) , consisting of Luton NHS, Bedford PCT,Bedfordshire Heartlands PCT, Luton Borough Council, Bedfordshire County Council, Bedford Hospital NHS, and Luton and Dunstable Hospital.This responsibility as part of the revised organizational reviews being conducted by the Consortium in response to the Information Sharing and “Joined Up “Agenda being encouraged by the Government Working as part of SWIFT Implementation Team , advising on Implementation strategy in conjunction with Business Areas and IT Partners ( HBS ).The programme of Business process changes within specific Service Areas e.g. Adults , Children and Families was the responsibility of individually appointed Change Managers , who worked with the Supplier ( ANITE ) in producing revised procedures which supported the increased functionality provided by the relevant Software modules.

Initial governance was revised to control individual Projects under the umbrella of the Transformation Programme requiring the establishment of Programe and Project Boards to identify impact on the whole area of Social Services and external Agencies under the Joined Up Agenda e.g. Single Assessment ( NHS ) and Education ( The Children’s Bill – ICS Project ) and the ESCR ( Document Management ), and E-Government This was achieved by members of the

Individual Project Boards attending the Regular Pogramme Boards to identify the upward and downward impact of completed and planned changes.

I was also responsible for the Technical Implementation aspects of delivering the various environments required during development, Training and Cutover, as well as backup and recovery and printing functionality required by Social Services.

I was also able to recover the implementation of an Information sharing project ( Single Assessment ) by delivering a CITRIX desktop application allowing access from NHS and Social Services personnel in remote locations to a database comprised of data contributed by different organizations and consolidated using Visionware ( Multiview ) Product.

2004 (Feb - April ) –Contract Project Manager – BT Syntegra (Chelmsford) --------------------------------------------------------------Responsible for development and implementation of integration solution allowing link between Social services local application ( SWIFT ) and an application located on the North Essex Mental Health Partnership Trust utilizing NHS national network ( NHSnet )

Devised approach to conform to the NHS “Code of Connection “protocol standards and using MSMQ Messaging Software (Windows 2003) and HTTPS Encryption.

This Position was very much a more technical Role involved with providing access from the NHS Trust to the SWIFT Product and Access form Social Services to the Data on NHS Systems. Individual responsibilities included co-ordination of Team members and identification of individual skill sets to contribute to final solution; Production of Project Plan (Microproject 2003), reporting to Project Board, and contact with Suppliers of the Software Applications on both Networks. Hardware purchase and budget responsibility to level of £0.5M

2000 – 2003 (Oct 2000 – July 2003) – Contract IT Project / Account Manager – Islington MBC (Social Services)--------------------------------------------------------------------------------------Identify and monitor SS Business requirements to profile through PSO Standards being introduced to conform to theIntroduction of a Prince 2 Project Control methodology.

Attend individual project Board meetings to review documentation and internal processes agreed with Business users e.g.PID , to ensure continuing engagement and commitment of Business users to overall transformation programme.Identifyimpact of individual projects on the overall business objectives of the Programme , ensuring agreed priority of bothbusiness and IT Projects worked in harmony

1/ Principal Point Of Contact for all matters relating to IT / Social Services InterfaceFor 60 + sites

2/ Senior It representative on Project Board responsible for replacing Third Generation Social Services Case History System (CRISSP), with Fourth Generation, Windows Based application (SWIFT) using PRINCE 2 Project Control Methodology and Thin Client Delivery

3/ Senior IT Representative on “Joined UP “Board with NHS (Mental Health & Social Care Trust), to develop strategy for integration of applications to allow access across Different Networks.

4/ Initial Project responsibility for planning / implementing access for remote sites to the LB I Network utilising CITRIX technology and ADSL Broadband infrastructure.

5/ Ongoing Involvement with E-Government Team in developing strategy for Implementation of E – Gov Agenda for 2005.

6/ Review and Monitor delivery of IT Services to Social Services against established SLA.

7/ Develop approach to reconcile Social Services Information Strategy against IT / TSG Strategy e, g, CRM , Single Assessment project,

8/ Identify emerging technology which may have an application within the services provided by Social Service e.g. Palmtops, Tablets.

1999 - 2000 (Aug 99 - Oct 2000) – PermanentSystems Development Officer – John Moores University------------------------------------------------------------------------Responsibility for review of Financial Pkg System ( CODA / Baan ) to determine greater utilization of system. Liaise with Computer Support group in monitoring & improving system performance & implementation of external interfaces from other internal / external systems.

Also required to identify application errors and to resolve with External Supplier. Other operating responsibilities included e.g. Replacement of specialist software used to communicate with Barclays Accts ( Businessmaster ) & upgrading Hardware / Software

1998 – 1998 ( March 98 – Dec98 ) - ContractTesting Coordinator / Business Analyst ) Prudential Insurance ------------------------------------------------------------------------------------

Working At Prudential Launch of “ EGG “ Bank.Responsible for “ End To End “ Testing within Home Finance , Save To Invest & Unsecured Lending Product Streams , & User Acceptance Testing within Customer Relationship Management ( CRM ) at Call Centre in Derby

Included recommendations regarding organization of Testing Strategy, Setting up Of Testing Teams , Establishing Test Environments , Production of Test Plans and all aspects of Documentation including specification of Test scenarios from Business Process maps and completion of Test Scripts for Online testing of Test Data.Also required close liaison with GUI Development Teams & CRM Business Analysts and maintenance of error Dbase and regression testing of CRM Processes ( Security , General Enquiry etc ) to include use of Powerdialer system

1997 - 1998 (Oct 97 - March 1998)Project Leader - Short Term Contract--------------------------------------------------------

Working on Contract for Hitachi Data Systems at Software Hse in Liverpool.Development of Two Major Logistics Projects for Transport applications using 4 GL / Oracle Dbase on DEC ALPHA Platforms

1996 - 1997 (Oct 96 - June 1997 )Suspended from Labour market whilst caring for Wife at home after Complete Hip Replacement operation

1996 - 1996 (May - Sept 1996 ) Testing Consultant - Short Term Contract--------------------------------------------------------

Working for Software House in development of Financial Services product. Involvement in producing Testing Strategy. Responsible for producing Test Plans and Scenarios and execution of same under QA standards / ProceduresProduct was written using Visual Basic and SQL DBase. Development environment was Windows 95 operating under Novell 3.1 Network

1995 - 1996 ( Dec 95 - May 96 ) Liverpool University ------------------------ -----------------------------------------------Operating as Business Analyst produced report on future requirements for CONNECT Project Information DbaseWorking as part of CONNECT Internet Project to support the Rollout of Internet technology to business on MerseysideTransfer of internal University Magazine to Internet Web Pages utilizing HTML, Scanning, FTP

1992 – 1995 Royal Insurance Holdings - Systems Engineer – Permanent----------------------------------------------------------------------------Working individually and as part of project teams in role of Business / Systems Analyst within Systems Development and Applications Support.Responsible for complete work packages to include planning, requirements Definition, specification writing, testing and implementation. Liaison role included contact with internal / external IT staff and all levels of staff within Business functions

1992 - 1992 Royal Insurance Holdings - Production Systems Coordinator – Permanent -----------------------------------------------------------------------------------------------

Responsible for interface between IT and Financial Planning Division, for all matters relating to the performance of existing production systems, and requirements / changes to existing and new systems.Liaison with FPD Business Unit Managers in planning / coordinating and prioritizing requirements for IT resources in short and long term changes to production systems. Responsible for the development of a common approach to prioritorisation of requirements by evaluation of return on IT resources utilizing CBA Approach as part of Change Control

!987 – 1995 Royal Insurance Holdings - Permanent -----------------------------------------------------------------

1989 - 1992 - Project Manager1987 - 1989 - Business Analyst

Responsible for the implementation and maintenance of all MSA / Dunn & Bradstreet Financial Packages installed in Royal Life Insurance and Royal Life Estates Packages installed in Royal Life Holdings and Royal Life Estates (Total of 11)

* Payroll (Online & Batch) * Personnel (Online & batch) * Other Financial Packages

e.g. General Ledger, Accounts Payable, Accounts Receivable and Financial Controller

Principal Accountabilities

1/ To control the development of new systems in order that agreed business requirement are met to agreed standards and procedures of Cost, quality and Timescale

2/ To plan the project work and ensure that the work is accurate , well documented and on time

3/ Manage the resources allocated to the projects in order to complete them with budget and timescale

4/ Ensure that staff receive appropriate training / appraisal and career development

ADDITIONAL INFORMATION

QUALIFICATIONS

HND Computer StudiesPost Graduate Certificate in Software EngineeringPRINCE 2 ITIL 3

PROFESSIONAL TRAINING

Project Management,Business AnalysisComputer Programming; Computer Operations;Management and Supervision

SECURITY CLEARANCE

SC ClearedLatest CRB

HOBBIES / INTERESTS

Various sporting activities: Swimming , Walking , Reading Music

DATE OF BIRTH

09 – SEPT 1955

HEALTH

VERY GOOD

MARITAL STATUS

MARRIED

REFERENCES AVAILABLE ON REQUEST

Project Management,Business AnalysisComputer Programming; Computer Operations;Management and Supervision

SECURITY CLEARANCE

SC ClearedLatest CRB

HOBBIES / INTERESTS

Various sporting activities: Swimming , Walking , Reading Music

DATE OF BIRTH

09 – SEPT 1955

HEALTH

VERY GOOD

MARITAL STATUS

MARRIED

REFERENCES AVAILABLE ON REQUEST