Managerial Communication

Module 2

•Good Leaders, Good Communicators• A two-way process•Prepare how you’ll communicate•Deliver the message•Receive the message•Evaluate the effectiveness of the communication afterwards•Take corrective action as necessary•Understand barriers of clear communication

2

Poorly defined purpose for the communication.

Lack of respect by either party for the other.

Failure to establish the best medium for the communication

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3

Assumption that the listener receives the message.

Ignored emotions or sensitivities.

Failure to understand the listener’s level of understanding.

Intimidation by either party

4

Write it down

The process of writing a business plan can be more important than the actual document.

A mission statement

A values statement

A business plan.

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1) Do not speak with a forked tongue

2) Get personal

3) Get specific

4) Focus on leave-behinds & not take-aways

5)Have an open mind

6) Shut up and listen 7

7) Replace ego with empathy

8) Read between the lines

9) Know what you are speaking about

10) Speak to groups as individuals

11) Be prepared to change the messages if needed 8