MAX RM Overview Brochure
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Transcript of MAX RM Overview Brochure
Manage Your Entire IT Operations from a Single ConsoleWhen you’re running or working in an IT department,
you have enough moving parts to worry about
without having to manage multiple logins, passwords,
and user permissions for disparate IT solutions.
MAX Remote Management gives you what you
need to run your IT department from one single
pane of glass. This streamlines your day-to-day
operations so you can spend more time managing
your IT operations and less time fighting with your IT
management workflow.
More effective IT Management with MAX Remote Management
Time crunches. Cost pressures. Challenging users.
When you’re in charge of protecting the data and network for your business and employees, the
pressure is high for you to deliver consistent network activity and continuity.
With the MAX Remote Management platform for IT pros, your IT management becomes much
more effective. MAX Remote Management arms you with layered security tools, simple patch
management, easy remote access, and much more to streamline your IT management activities.
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Be in Two Places at Once with TakeControl
As an IT professional, you’re frequently required to
be in two places at once. MAX Remote Management
lets you do that with TakeControl. With a single
click, you can remote access to any server or
workstation from your MAX Remote Management
dashboard. Combined with our Remote Background
Management, TakeControl helps you improve
productivity by providing a seamless and secure
maintenance experience to all of your users.
Keep Your Users Safe with Web Protection Whether it’s phishing attacks, lost passwords, or
malware downloads, your employees face a host of
dangers online that could harm your business. We
solve that by providing Web Protection, an easy-
to-manage web security feature that allows you to
control, monitor, and deploy web security policies that
keep your business safe, your work stations protected,
and your network functioning at maximum capacity.
Web Protection alerts you when devices exceed
bandwidth thresholds, blocks users from visiting
unsafe sites, and safeguards your business against
legal liability by reducing the risk of a security breach
via proactive internet access controls. Combined
with Patch Management, MailProtection, Managed
Antivirus, MDM, and Managed Online Backup, Web
Protection give you a robust, comprehensive security
solution.
Fortify Your Systems with Managed Antivirus Managed Antivirus, powered by Bitdefender,
combines best-in-class protection against malware
and viruses, outstanding performance in minimizing
false positives, and low system overhead to provide
robust and reliable protection. From a single
dashboard, you can start, pause, and cancel scans, as
well as choose how to handle quarantined threats.
Set your own protection policies around any aspect of
Managed Antivirus including scan schedules, file and
folder exclusions, and default actions for when threats
are discovered. And you can save these protection
policies to apply them to similar types of devices as
your user base grows. Or, you can leverage our built-in
protection policies for a variety of systems.
Keep Software Up to Date with Patch ManagementIt’s not enough to only apply Windows updates:
you need to keep all software up to date to keep
your systems safe. In fact, a vast majority of malware
vulnerabilities come from Adobe products and from
Java. To keep your productivity high, patch early and
patch often.
With MAX Remote Management, you can scan your
systems whenever you need to locate out-of-date
software. Or let Patch Management automatically
scan your network for you and apply updates on
your behalf. From your dashboard, you can automate
patch-install approvals based on severity levels,
schedule deploys for approved updates, or manually
install new patches on-demand.
We support over 40 Microsoft Windows applications
and over 80 third-party application families including
Java, Mozilla, Adobe, Google, and Apple.
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Safeguard Your Email against Threats with Max Mail*
Did you know that companies often amass up
to three-quarters of their intellectual property in
historical email? As a result, it is absolutely critical that
IT administrators protect their users’ inboxes from
email-borne threats. MAX provides three essential
functions that complement your email hosting
platform: multi-layered security, continuity, and
archiving. And MAX Mail integrates seamlessly with
MAX Remote Management to round out your broader
defense strategy.
Spot and Fix Problems Early with Automated Monitoring
To minimize problems across your machines and
networks, you need an easily manageable way of
monitoring everything in your IT operations.
Our remote monitoring and maintenance tool allows
you to stay several steps ahead of problems — no
matter whether you’re a Windows, Linux, or Mac shop.
From remote servers and workstations to SNMP and
VM monitoring, MAX Remote Management simplifies
software deploys and patching to keep your systems
running at peak performance. And with real-time
systems info, you can stop small problems before they
become larger.
Streamline Your Support with MAX Service Desk*
MAX Service Desk makes managing your tickets
simple. From a single pane of glass, you can assign
tickets, view ticket queues, see a ticket’s location in the
lifecycle, and track resolution times.
Additionally, MAX Service Desk can automatically
create tickets for device outages and alerts. And, it
minimizes overheads by automatically importing all
your devices, sites, and users.
Protect Your Data with MAX Backup*
Losing data can be catastrophic to your business.
Beyond the downtime you experience when trying
to fix the issue, if you’re unable to recover your
intellectual property, your company could suffer
irreparable losses.
Keep your digital assets safe with hybrid cloud backup
and recovery. From your Max Remote Management
console, you can backup and recover at a file,
application, or machine-level and use one-handed
shortcuts to protect physical and virtual machines.
Our global data centers, each of which are either
SSAE-compliant or ISO-certified, keep your data
secure with the Advanced Encryption Standard
128-bit encryption in motion and at rest. You’ll get
guaranteed 99.999% uptime and 24/7 physical
security. And if restoring to physical servers is not
viable, MAX Backup can recover to either VMware or
Hyper-V virtual servers.
Gain Full Control over New Devices on Your Network with Active DiscoveryThese days, most employees bring personal phones,
tablets, and even laptops to work. Because personal
devices don’t have the same level of security as your
corporate assets, every new device can be a potential
security risk.
Active Discovery gives you a complete view of every
device across all your networks. And, as new devices
come online to your networks, Active Discovery will
immediately find them so you can manage devices
before they can compromise your network security.
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*MAX Remote Management integrates with MAX Backup, MAX Mail and MAX Service Desk.
Reduce Administration Effort with Asset and Inventory TrackingAs your business picks up new assets like servers,
workstations, mobile devices, and software, MAX
Remote Management’s network inventory and asset
tracking features will make managing them a breeze.
From one interface, you can track software license
compliance, prepare comprehensive inventory and
asset reports and track any changes, audit software
and hardware changes, confirm actual and expected
states, and easily spot and take action on banned
software before problems arise.
Get the Power of Data Intelligence with LOGICcards
IT professionals could be some of the busiest people in
the corporate world. It’s enough of a challenge keeping
up with your day-to-day; it’s even more challenging to
find time to keep up with the best practices and ensure
they’re implemented in your business. That’s why we
created LOGICcards, the first remote management
notification system powered by machine learning and
collective intelligence from other IT professionals. It
leverages over a billion events across millions of devices
from 200,000 networks every day to deliver real-time,
actionable insights. It translates the experience of
thousands of IT professionals worldwide into concrete
actions that help you better manage your network.
LOGICcards helps you proactively identify security flaws
on workstations or servers, ensure your software titles
have the latest patches, or make sure your systems
remain compliant with regulations like HIPAA and
PCI. By tapping into the collective intelligence of IT
professionals across the world, you keep your business
more secure and your workforce more productive.
Manage Office 365 with App ControlWhether you’re already running Office 365 and
Exchange Online or you’re planning on supporting it in
the future, we have you covered with App Control.
App Control lets you manage users, licenses, and
mailboxes for both Office 365 and Google Apps. This
unique 2-in-1 service gives you automated, efficient,
and real-time visibility of the cloud services across your
entire organization’s user base.
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MAX Remote Management is 100% cloud based and includes:
*MAX Remote Management integrates with MAX Backup, MAX Service Desk and MAX Mail.
Organization Into Groups
Centralized Management and Control
Policy Based Management
Asset and Inventory Tracking
Software and Hardware Change Logs
Monitoring: Device Performance & Uptime Monitoring
Monitoring: Network, IP, SNMP, Website, VM
Monitoring: Scripting
Monitoring: Automated Tasks
Monitoring: Bulk Actions
Mobile Device Management
AppControl (Manage O�ce 365 and Google Apps)
System Tray Application
Maintenance Windows
Dashboard Reports
Monthly Scheduled Reports
Granular Roles and Permissions
SMS Alerting
Antivirus: Powered by VIPRE
Antivirus: Powered by Bitdefender
Patch Management (Windows and 3rd Party)
Web Protection
MAX Mail: Mail Protection, Continuity and Archiving*
Device Remote Control
MAX Service Desk*
Integrated Online Backup
MAX Backup: Stand Alone Backup*
Integration to PSA Ticketing Systems (ConnectWise, Autotask)
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DISCLAIMER
© 2016 LOGICnow Ltd. All rights reserved. All product and company names herein may be trademarks of their respective owners.
The information and content in this document is provided for informational purposes only and is provided “as is” with no warranty
of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular
purpose, and non-infringement. LogicNow is not liable for any damages, including any consequential damages, of any kind that
may result from the use of this document. The information is obtained from publicly available sources. Though reasonable effort has
been made to ensure the accuracy of the data provided, LogicNow makes no claim, promise or guarantee about the
completeness, accuracy, recency or adequacy of information and is not responsible for misprints, out-of-date information, or
errors. LogicNow makes no warranty, express or implied, and assumes no legal liability or responsibility for the accuracy or
completeness of any information contained in this document.
If you believe there are any factual errors in this document, please contact us and we will review your concerns as soon as practical.
Connect with us!Please get in touch if you have any questions about
any of our services.
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