Mastering Soft skills-Communication

7/24/2019 Mastering Soft skills-Communication

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What is Communication ?


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Definition of Communication

Communicationis defined as the interchange ofthe thoughts or opinion through shared symbolse.g. language, word, phrases, etc.

Communicationis a set of skills that enables aperson to convey information so that it is receivedand understood

Communicationis the successful exchange of

Information from one person to another


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Process of Communication

Feedback

Source Encoding Channel Decoding Receiver

Message Message Message Message


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Do you think Communication is a skill ?

Answer is YES

Communication is askill and like any otherskill, to acquire it you

need to practice


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Communication

skills

Team work

Personal

Grooming

Listening Skills

Bod

Language

What does it take to be successful ?


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Types of Communication

Communication

Verbal

CommunicationNon-Verbal

Communication


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Verbal Communication

Verbal Communicationcan be defined ascommunicating yourthoughts, ideas through

words.


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Non Verbal Communication

Non VerbalCommunicationisthe process ofcommunication

through sending andreceiving wordlessmessages

Gestures

Bod PostureFacial

E!"ression

Ee

Contact

#inkingTone o$

%oice

Distance

while talking


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Do you think Communication is Important?

Share our ideas and opinions

Provide feedback to others

Get information from othersDevelop social relationships


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Important Question ?

When we communicate what according toyou is most important?

-Non-Verbal (body language, gestures, etc.)

-Verbal (spoken words)

-Voice (tone, volume, pitch, rhythm, etc.)


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Answer is :

The most important is

Body Language- 55%

Voice- 38%

Verbal- 7%


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Barriers to Communication

PhsicalBarrier

Language

Pschological

barriers

Personal&nterest

&n$lection

Environment

'(oise

&nterru"tion

Listening

Skills


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How can you overcome the barriers?

Be sensitive to receivers point of viewListen to understand

Learn to use feedback well

Use direct, simple language, or at least uselanguage appropriate to the receiver

Use proper channel's, learn to use channelswell

Learn to use supportive communication,not defensive communication


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Various ways of Communicating

Speech

Writing emails, letters, memos, etc.

ListeningNon-Verbal language

Music

ArtCrafts


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What's in it for me?

Good Communication Skills will help you

to communicate effectively with peers, managers, fieldstaff and understand their requirements and instructione.g. there are two people A & B, they have to give

instruction to their team, A has excellent communicationskills & his team understand all his instruction &performs the task successfully whereas B lackscommunication skills so when he instructs his team, halfof them could not understand him which causes lot ofconfusion in his team and they do the task incorrectly

establish relationship at your work placein your future interviews, in your growthCompanies will be attracted to hire youto develop your personality and look professional


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Questions !!!

Mastering Soft skills-Communication

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