Microsoft

Dynamics

Gold Partner Microsoft Dynamics 365

Marketing + Adobe Marketing Cloud

Overview

Unify sales and marketing to connect customer

experiences

Bring your marketing content, data, and processes together with

Dynamics 365 Marketing, powered by the Adobe Marketing

Cloud — to deliver engaging customer experiences across all

touchpoints.

Find and nurture more sales-ready leads by moving beyond

basic email marketing. Share one source of sales and marketing

information through connected, automated processes for

smarter decisions that maximise your marketing ROI.

DYNAMICS 365 FOR

Sales (CRM)

Turn relationships into revenue

by bringing digital intelligence

into every deal.

DYNAMICS 365 FOR

Customer Service

Earn customers for life by using

detailed information to provide

world-class customer service.

DYNAMICS 365 FOR

Field Service

Master the service call with smarter

capabilities, from optimised

scheduling to predictive

maintenance.

Unify your sales and marketing

to join customer experiences at

every interaction with lead

scoring and insight.

The end-to-end solution, if you’re

seeking to implement a fully

integrated ERP solution or upgrade

an accounting package.

Successfully manage your project-

based business and better satisfy

clients using intelligent tools.

DYNAMICS 365 FOR

Marketing

DYNAMICS 365

Business Central (ERP)

DYNAMICS 365 FOR

Project Automation

DYNAMICS 365 FOR

Talent

Attract the right people and

seamlessly onboard, engage, and

grow your talent.

Better understand and engage

with customers by giving

employees the relevant

insights they need.

DYNAMICS 365 FOR

Customer Insights

The Microsoft Dynamics 365 Suite

With intelligent business applications across CRM and ERP, Microsoft Dynamics 365 gives you choice. Start

with just what you need and then add apps as your needs change. Built on an extensible platform with

shared data and digital intelligence, Dynamics 365 helps your team make the most of every minute.

Pre-Built Extensions

We'll help you do even more with Dynamics 365

with AppSource. Enhance your software and processes

by integrating add-on extensions from Microsoft

and a wide-range of credible partners.

Custom Extended Apps

We'll help you customise Dynamics 365

by creating bespoke apps that solve your exact business

needs. As a leading partner, we have a portfolio of existing

add-ons for industry-specific solutions.

Tailor and extend Dynamics 365

Key Capabilities

Multi-channel campaigns

Create and run multi-channel campaigns to attract the best leads

from email marketing, web landing pages, LinkedIn, webinars, phone

calls and events.

▪ Create professional emails, landing pages, forms and surveys

▪ Target the right audience and bring leads from LinkedIn

▪ Organise events and webinars

▪ Easily import leads from marketing lists

Lead Management

Generate leads by using real-time information to create highly

relevant, perfectly timed messages. Easily track campaigns and

analyse results to build profitable long-term relationships.

• Develop a deep understanding using 360-degree view

• Easily set up and guide the buyer’s journey based on behaviour

• Prioritise leads for wins by setting up multiple lead scoring models

Key Capabilities

Sales and marketing alignment

Align your sales and marketing teams using this solution that lives

together with Dynamics 365 for Sales on the same platform.

▪ Securely share one source of information about contacts, leads,

and customers to understand how interaction impacts results

▪ Prioritise leads based on campaign behaviour

▪ Connect sales and marketing processes to automate

▪ Use familiar Office 365 tools to work together with colleagues,

leads, and customers

Analytics

Track campaign performance and identify your best lead sources and

marketing activities with configurable dashboards. Bring together

sales and marketing results to help track and increase your impact.

▪ Get a complete picture about demand

▪ Manage a healthy leads pipeline by identifying leads in various

stages, removing any bottlenecks

▪ Know which type of campaign activities trigger your best leads

▪ Conduct online surveys to better understand your customer needs

Key Capabilities

Campaign Orchestration

Creating a seamless customer experience starts with well-connected

tools. Unify your sales and marketing with Adobe Marketing Cloud

and Dynamics 365 for a complete view of your customer. Know about

all the interactions customers have had with you to help create a

seamless experience for them.

▪ Deliver consistent messaging between sales and marketing

▪ Increase retention rates, reduce cycles and increase close rates

▪ Drive revenue and marketing ROI with campaign tools

Web Experience

Targeted, personalised digital marketing starts with a comprehensive

web content management solution. By combining Microsoft Azure

with Adobe Marketing Cloud solutions, you’ll deliver compelling

customer experiences that drive your business.

▪ Manage content using dynamic marketing software

▪ Create and deliver digital experiences faster

▪ Lower costs by using a single platform provider

▪ A platform that’s compliant with government, industry standards

Key Capabilities

Online and Offline Event Management

Attract more attendees and improve event experiences by managing

webinars and in-person events with an easy-to-use portal. Organise

your teams to generate more leads, strengthen relationships and

close more deals.

▪ Create webinars and simulcasts with attendance metrics

▪ Manage in-person event registration, speakers, attendee logistics,

sponsors and venue rooms

▪ Review attendance history to generate leads and follow up to

strengthen relationships

Adobe Marketing Cloud

Adobe Campaigns : Connect sales and marketing

Creating a seamless customer experience starts with well-connected

tools. Know about all the interactions customers have had with you

to help create a seamless experience for them—whether they’re

responding to your marketing campaign or speaking with sales.

▪ Deliver consistent messaging between sales and marketing

▪ Increase retention rates, reduce cycles and increase close rates

▪ Drive revenue and marketing ROI with campaign management

Adobe Web Experience : Create better customer experiences online

Targeted, personalised digital marketing starts with a comprehensive

web content management solution. With Adobe Marketing Cloud

solutions, you’ll deliver compelling customer experiences that drive

your business. Manage content using dynamic marketing software on

a platform that scales globally

▪ Create and deliver digital experiences faster

▪ Lower management and resources costs by using a single provider

▪ Rely on a platform that’s compliant with government, industry and

corporate standards

We go beyondWe’re the UK’s leading ‘Microsoft Dynamics Gold

Partner ‘ for small to medium sized businesses. We’ve

been recognised twice as a ‘President’s Club’ member -

which classifies top performing Microsoft Dynamics ERP

partners worldwide.

We’ve achieved ISO 9001:2015 certification - the first

partner to recognise the need for an accredited quality

management system, in this market.

We’re one of a small number of Microsoft directly

managed partners, in the UK. This means that we work

directly with Microsoft, with a dedicated Account

Manager and Service Account Manager available to us.

Quality Matters

Quality is important to Azzure IT

because we value our customers.

We strive to provide our customers with products and

services which meet and even exceed their

expectations.

We are committed to continuous improvement and

have established a Quality Management System which

provides a framework for measuring and improving

our performance.

We’re one of the first partners (if not the first), in our

field, to achieve ISO 9001:2015 certification - the

international standard that specifies requirements for a

Quality Management System (QMS).

Sheffield. Reading. Newcastle.

Sheffield HQ

10 Europa View

Sheffield Business Park

Sheffield

South Yorkshire

S9 1XH UK

t. +44 (0)345 467 9950

e. sales@azzure-it.com

azzure-it.com