March 18, 2013

Service Excellence Workshops

March 4th we begin our 3

rd Service Excellence Workshop

focused on patient expectations, excellence and em-pathy (this is focused on preparing everyone for our upcoming EHR Go Live in September). As you know, Service Excellence Workshops are a key driver of our 3-in-3 Christian Service initiatives and are integral in achieving consistency for su-perior service. All full time and part time Covenant em-ployees are expected to attend a 30 minute in-class Ser-vice Excellence workshop. You can NOW register for a Service Excellence Workshop on Healthstream by visiting www.healthstream.com/hlc/sjhsca. Your user name is your 6 digit Employee ID# and the password is “comply”. Once you are logged in as a student click on the ―Catalog‖ tab and type in “Spring 2013 Service Excellence Workshop”. Once you click on ―Spring 2013 Service Excel-lence Workshop” you can choose a class that best fits your schedule. Please make sure you click “Register” to complete the registration process! You will have the entire months of March and April to attend a class.

Values in Action Nomination Deadline

Nominate a deserving employee for Values in Action! The deadline for nominations is March 18, 2013! Be sure to get online and com-plete the quick and easy nomination process. Think of a great story that demonstrates the wonderful work your nominee does at our minis-try! The nominees for FY13 (nominees April 2012-March 18, 2013) will be recognized at a reception in April. VIA award recipients will be named in June. Please see the new VIA page for nominator, nominee, and recipient benefits!

Follow this link to complete your nomination: http://carenet.stjoe.org/departments/valuesinaction/Pages/VIA-Nominations---Covenant.aspx Then simply click on the buttons that read ―submit for Dignity‖. Each value has a specific link to use when completing the nomination. Please select the value that best fits the per-

son you are nominating. Thank you for taking the time to recognize the special work done by so many at Covenant

eSync Deadline: Verify Your Login Accounts by March 25

Don’t forget to complete the eSync process by March 25. If the process is not completed by this date, you will receive a final notice before your access is disabled. Completing the process does not change or remove your account information—it only captures your account identities in order to begin a behind-the-scenes initiative that will ultimately simplify the login process and application access request procedure. This is a one-time activity and only takes a few minutes to complete—so start today! To open the secure eSync tool, click here or enter esync.stjoe.org into your web browser. For step-by-step instructions, check out the eSync Quick Reference Guide.

Sisters Reflect on St. Joseph Click here to view a two-minute video of the Sisters of St. Joseph of Orange reflecting on St. Joseph and what he means to them.

Send an eCard Sending an eCard to a colleague is a great way to show you care. Send one in recognition of St. Joseph Day and other special days by using the eCard application on CAREnet. Write your message, pick a theme, choose a graphic and you’re done! For more information about St Joseph Day (locally) go to page 4. For information on St. Joseph Day from our System office go to page5.

Contest Corner

Name one way we will measure success of 3 in 3. For example, how do we know if we have achieved our goal of Christian service, clinical excellence or healthy communities. The first person to send a correct answer to bryantw1@covhs.org will get a door prize. The winner will be announced in the next edition of The Huddle.

2013 Child Abuse Summit

The Child Abuse Summit will be on March 29. The event is hosted by Covenant Children’s and Knipling Education Confer-ence Center Join community stakeholders and leaders in a pertinent and timely discussion about prevalence of child abuse in Lubbock

County and our region to help build community awareness, and develop an action plan. Quick facts:

There are an average of FOUR children in Lubbock County that become victims of abuse/neglect a day

NINETEEN Children in Lubbock County have died from abuse/neglect in the last decade

Lubbock County taxpayers spent 85 million dollars in the last decade to care for children removed from homes and placed in foster care

Please contact Marguerite Fallon at 725.6179 or mfallon@covhs.org for questions or more information. Call

Employee Trips/Discounts

We have some GREAT employee trips planned as well as some great discounts at various places for employees! For more information about employee trips and discounts click here.

Weight Watchers As a part of our continuing efforts to support those employees who are looking to make lifestyle changes, Discover Wellness is offering an incentive to any employee who signs up for Weight Watchers during the months of January, February and March! Any employee who signs up and pays for Weight Watch-ers during the months of January, February or March will receive 1,000 Reward Points. Simply bring your Weight Record card by the Discover Wellness office (POB Suite #109) to receive your points. Please note, Weight Record cards must be brought in by Fri-day, April 12

th in order to receive the points. You can only receive the points for your initial sign up, not each time you weigh in. Please contact Discover Wellness at 725.3094 with any questions. To find a Weight Watchers meeting near you, please click here.

Save the Date The next ―3 in 3‖ Event is coming up on Thursday, March 28. ―Recognizing Patient Fears…Exercising Empathy‖ Featuring speaker Colleen Sweeney, R.N., founder, Sweeney Healthcare Enterprises. Receive 500 reward points for attending! Choose one session to attend and arrive early! 7:30 a.m., 9 a.m., 10:30 a.m., 1 p.m., 2:30 p.m. or 4 p.m. Knipling Education Conference Center The 10:30 a.m. session and the 2:30 p.m. session will be tele-cast to the Arnett Room, Plainview and Levelland. Keep read-ing The Huddle for specific locations.

Auxiliary Scholarships

Attention employees who are students or future students. Scholarship applications can be picked up at Medical Center in the HR department and the gift shop at Women’s and Children’s. You must be considered full or a part time student studying within the medical field to qualify. There will be 10 scholarships awarded. The deadline to apply for one of the scholarships is April 1. The scholarships will be awarded on May 22 in the Arnett Room. For more information email Sharon Thiel at sthiel@covhs.org.

The next Kohl’s New Parent Boot Camp is Saturday, March 30 at 9 a.m. To register for this event call 1.866.4COVENANT (1.866.426.8362). For more information click here.

April 19: National Donate Life Blue &

Green Day 2013 Celebrate National Donate Life Blue & Green Day

and give HOPE to the more than 117,000 people on

the organ transplant waiting list; HONOR organ, eye

and tissue donors; REMEMBER those that died wait-

ing for their second chance at life; and CELEBRATE

the patients who received the gift of life through

transplantation.

It's easy to participate! Think blue! Think green! Think blue & green! Take a picture of yourDonate Life colors and upload it to the Donate Life America Facebook page from Friday, April

19 through 11:59pm on Sunday, April 21 to partici-pate in this year's contest. You may enter the National

Donate Life Blue & Green Day contest in one of seven

categories. The top five images with the most likes in

each category will be voted on by all fans. The person

who submits the winning picture from each category

will be awarded a $100 gift card. Once submitted, all

images become property of Donate Life America and

may be used by Donate Life America to promote or-

gan, eye and tissue donation without expiration.

Blue & Green categories include:

• Fashion:

◦ Kids

◦ Pets

◦ Adults

• Arts and Crafts/Decorations

• Foods and Recipes

• Groups (3+ people)

• Decorated Work Space

Visit www.donatelife.net/bluegreen2013 to download

Support Group Spotlight:

Covenant Health to Focus on Medicare

at Heart Matters Seminar Covenant Health is hosting the March Heart Matters free

seminar to focus on updates to Medicare. The presentation

will be on Friday, March 22. The seminar will be from 9-10

a.m. at the Knipling Education Conference Center.

Join Reed Hitch of Physicians Mutual as he discusses all

things dealing with Medicare. To R.S.V.P. for the seminar,

please call 1.866.4COVENANT (1.866.426.8362). A conti-

nental breakfast will be served and free parking will be pro-

vided. The Knipling Education Conference Center is located

on the sixth floor of the west parking garage at the corner of

21st Street and Louisville Avenue.

The transformation toward Information So-phistication has begun. For Covenant, this transformation includes moving from clinical documentation in paper charts to electronic documentation in Meditech for many of our clinical departments. In preparation for this change, the Cove-nant’s CIS department and the SJH Educa-tion Team are assessing computer skills for staff in the affected departments via the 2013 Computer Skills Assessment survey, which is currently available on Health-stream. All managers and directors have the list of staff cost centers required to com-plete the survey. To access the survey:

Go to Covenant’s CAREnet website http://carenet.stjoe.org/ministry/covenant/Pages/default.aspx

Click on the Education Tab

Click on Healthstream

Click on the Catalog tab

In the Search field, type 2013 Com-puter Skills Assessment and click Search

Click on 2013 Computer Skills Assess-ment

Click Enroll in this Course

Under Learning Activity, click on Sur-vey

You will be sent directly to the survey Our goal is to offer help to anyone in the identified cost centers who may need or want to learn basic computer skills.

Be the Match Thousands of patients depend on Be The Match registry to find a donor who can give them a second chance at life. You have the power to heal, the power to save a life. Take the first step…join the registry.

Date:March 27, 2013 Time: 10am-12 noon and 5-7 pm Location: Kaplan College 1421 9

th Street

Lubbock, TX 79401 Mona Escalon, BSN, RN, CCRN To join, you only need to be between the ages of 18 to 60, be will-ing to donate to any patient in need, and meet the health guide-lines.1 (800) MARROW2 BeTheMatch.org

Coming Soon: 2013 Benefit Open Enrollment Period — May 3–18

Employees should be receiving a postcard regarding the Benefit Open Enrollment period. If you haven’t received yours yet, click here to view now.

Dear Friends, ―Service is the rent we pay for our room on earth‖ Sr. Madaleva’s reflection card message caused me to ask how I pay my rent…how we all pay our rent…how St. Joseph paid his. We are called to serve in the manner of St. Joseph. Husband, father and craftsman, he gave himself in loving and generous service to Jesus and Mary, and to all those around him. He had many an occasion to feel angry, hurt, confused and threatened. Still, he believed that each day is to be lived by God’s power and strength no matter what challenges it might bring. As I reflect on Joseph, I am mindful of the service you give daily in pursuit of our mission of extending the healing ministry of Jesus in the tradition of the Sisters of St. Joseph of Orange. I am mindful that there are many ―Josephs‖ among you, men and women convinced that every interaction is a unique opportunity to serve one another, the community and society. You ―Josephs‖ are models for us. Your service is an expression of your dignity and a gift you give us each day as we minister together. As we celebrate the feast of St. Joseph, I want to challenge us with the words of our late friend and colleague Jack Glaser to make our service such that it will allow ―persons to go from this encounter more healed, more whole, and more able to live, to love, to hope and to die.‖ Thank you for being part of St. Joseph Health. The members of St. Joseph Health Ministry are grateful for you and feel privileged to serve this ministry with you as colleagues.

Sincerely,

Sister Suzanne Sassus, CSJ Chair St. Joseph Health Ministry

Sisters Reflect on St. Joseph Click here to view a two-minute video of the Sisters of St. Joseph of Orange reflecting on St. Joseph and what he means to them.

Send an eCard Sending an eCard to a colleague is a great way to show you care. Send one in recognition of St. Joseph Day and other special days by using the eCard application on CAREnet. Write your message, pick a theme, choose a graphic and you’re done!

Soup of the Week- Mushroom Barley

Beef Soup

Dessert of the week- Almond Butter Snicker Doodle Mon- Maple Bal-

samic Glazed Pork Medallions, Mashed Potato with parme-san, Carrots w/ gin-

ger garlic

Tues- Polynesian Flank Steak, Bulgar Mint Parsley Salad

Wed- Parmesan

Chicken w/ Cherry Tomatoes, Scallion Rice, Grilled Zuc-

chini Onion

Thurs- Greek style pork chop, mashed potato w/ red hum-

mus, balsamic roasted asparagus

Fri- Roasted tilapia w/ orange parsley salad, oven fried

sweet potato

Hours of service

7am-2pm Mon-Fri