Managing Workplace Diversity

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Managing Workplace Diversity


Sulman ZahidSidra Manan


Zarqa AhmedSafia Batool

CONTENTSIntroductionParameters of diversity Attitudes Toward DiversityImportance of managing diversityChallenges of managing diversityStrategies for managing diversityWays to be inclusiveBenefits of managing diversityManagers & diversityTeam member & diversity

What Is Diversity? Diversity is defined as a difference or variety. Without differences or variety among people in the world, the ability to grow and learn would be limited.

Diversity at WorkplaceDiversity in the workplace refers to differences we recognize in ourselves and others, such as: Gender, Culture, Race, Ethnicity, Age, Religion, Sexual Orientation, Family Structures, Physical and Mental Disabilities or Challenges.

Parameters of Diversity Primary Dimensions Race Ethnicity Gender Age DisabilityTertiary Dimensions Beliefs Assumptions Perceptions Attitudes Feelings Values Group normsSecondary Dimensions Religion Lifestyle Economic status Culture Sexual orientation Family status Thinking style Geographic origin Political orientation Nationality Work experience Language Education

Global DiversityGender DiversityIceland, Denmark & NorwayPakistan, Turkey, Chile & UAEAge DiversityIndonesia & Philippines, IcelandHungary, Belgium, Slovakia, France and LuxembourgEducational DiversityNew Zealand, the U.S. and JapanArgentina, China and the Czech RepublicMigrant DiversityUAE, Luxemburg, SingaporeDiverse Labour ForcesNorway, New Zealand, Iceland, Australia, SwitzerlandCzech republic, Turkey, Hungary and PakistanSectorial DiversityAustralia, Canada, Ireland, New Zealand and RussiaPhilippines, Indonesia, China, Thailand and PakistanIncome DiversityBrazil, Chile, Mexico and Argentina

Attitudes Toward DiversityEthnocentrism = belief that ones own group or subculture is inherently superior to other groups or culturesEnthnorelativism = belief that groups and subcultures are inherently equal Pluralism = an organization accommodates several subcultures

Importance of Managing DiversityWell managed diverse teams out perform homogeneous teams & vice versaReputation in the market & attract best employeesEmployees who feel valued & rewarded are more engaged & motivatedGreater employee engagement lead to lower turnover rate

Challenges of Managing DiversityDiscriminationStereotypes and preconceptionsHigh turnover rateAbsenteeismConflicts in team membersIncrease tensionProductivity decrease

Strategies for Managing DiversityManagement commitment Reinforce employee competenciesActively facilitate inclusivenessCommunicate effectivelyEvaluate effectiveness

Management CommitmentDemonstrate commitment and accountabilityCommunicateBe a role model

Our management is pretty transparent and forthcoming. We are better able to understand the reasons behind managements actions. (Qian Hu)

Build a Team of ChampionsDevelop, implement and monitor initiativesCreate awarenessUnderstand the needs of employees

Reinforce Employee CompetenciesRecruitmentIdentify diversity management valuesBuild effective recruitment processTrain your interviewers

Learning and Development Introducing new employeesOrientating foreign employeesTraining for employees & managersI feel a great sense of satisfaction when the workers were able to demonstrate the ability to speak functional English at the end of the Programme. SupervisorHSL Constructor Pte Ltd (HSL)

Performance management

Reinforce Employee Competencies

Actively Facilitate InclusivenessWorkplace activitiesWorkplace designBuddy systemEmployee networksAwards and recognitionManage employee grievances

Workplace ActivitiesMost effective practice in promoting an inclusive and harmonious workplace culture.Themes on common interest to create bondEncourage participation at all levelsOrganise events to facilitate greater understanding

Workplace DesignCreating spaces for employees to interact and meet informallyCreating an open office environmentDesigning the workplace keeping in mind different employee population

Buddy SystemTo help new employees settle into the organisationInvite the new employees to an introduction mealintroduce them to colleaguesBe a point of contact for questions, feedback or to provide guidanceCheck in with the new employees regularlyMuvee Technologies

Employee NetworksEmployee resource groups for employees

share personal experience and obtain adviceProvide a support systemHighlight important issuesMentorship Programmes

Establish clear goalsProvide training and support for mentorsProvide guidelines to mentorsReverse mentoring

Awards & RecognitionBe clear about the context and expectationsTeam-based recognition or rewardsRecognition should properly demonstrate the specific action or behavior

Manage GrievancesDisputes or discrimination/bullying at work can have significant negative impact on employeesEquality & mutual respect should be stated clearlyPlace channels for employee help or guidanceAssure employee of confidentialityThe Marriott

Communicate EffectivelyTelling the importance of inclusive environmentTips to enhance relationships with employeesBenefits of inclusive environmentErnst & Young

Evaluate EffectivenessRecruitmentEmployee engagementPromotion rateRetention rate

Encouraging HarmonyDONTEmotions effect on behaviorUnderestimation of others ideasGive up when there is a conflict

DOFocus on Common interestCreate friendly environmentHave an open mindOpen communication

Benefits of Managing DiversityIncreased ProductivityIncreased creativity and Problem solvingAttract and Retain talentHelp to build synergy in teams and enhances communication skillsNew attitudesLanguage skills

Managers & Diversity

Different BackgroundsPreferences & decisionsIn recruitmentIn team arrangements and work assignmentsIn providing feedback and evaluating performanceIn your day-to-day interactionsTips to be more inclusiveRespect differencesKeep an open mindBuild self-awarenessGet to know your team members on an individual levelAcknowledge differences in communication styles and languages

Generations & NationalitiesMANAGING ACROSS GENERATIONSGen Y(Born after 1980)Gen x Born between1965 and1980Baby boomers Born between 1946 and 1964Traditionalists Born before 1946MANAGING ACROSS NATIONALITIESAND CULTURESLanguageDirect vs. indirectPerception of timePerception of hierarchyPerception of individual vs. collective

Ways Managers Deal with Workplace Diversity

Team Members & Diversity

Team Member & Harmonious CultureTeam Work TogetherLevel of communication and interactionLevel of collaborationMutual care and supportTeam morale Maintaining Team CultureFocus on common goalsCommunicate the importance of inclusive environmentAddress and resolve conflicts promptlyInteract & understand each other

Ways Members Deal with Workplace Diversity

THANK YOU"God's Love is all-inclusive, and we should be as well."