MANAGING FOR SUCCESS - CASA for...
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MANAGING FOR SUCCESS
Transcript of MANAGING FOR SUCCESS - CASA for...
MANAGING FOR SUCCESS
CASA Directors and Board Members became involved to help children
Best management practices
• Experience?• Interest?
STRONG AGENCIES
Recruit reliable, professional staff and volunteers and retain them
Empower employees and volunteers through training and feedback
Effective communication and meetings allows us to move forward with mission and goals
STRONG AGENCIES GROW OUT OF EFFECTIVE
LEADERSHIP
What qualities do you look for when you recruit volunteers?
RECRUITMENT
RECRUITING STAFF
Believing in the mission
Your job is to train for the job
Reference Books
NEED TO USE OUR STRENGTHS TO RETAIN STAFF & VOLUNTEERS
MANAGING FROM THE HEART
MANAGING FROM THE HEART
1. Hear and understand me
2. Even if you disagree, please don’t make me wrong
3. Acknowledge the greatness within me
4. Remember to look for my loving intentions
5. Tell me the truth with compassion
TELL ME THE TRUTH WITH COMPASSION AKA
EFFECTIVE FEEDBACK
It can be difficult:
1. Is my feedback accurate?
2. I don’t want to hurt feelings.
3. Am I doing this correctly?
PERFORMANCE REVIEWS
Once per year can be very scary –unless it’s to formalize/document feedback
Effective feedback should be regular and on-going
Ex. - Continuous Quality Improvement
HOW DO I VIEW FEEDBACK?
First received from parents & teachers
Automatic Feedback – Thermostat, Car
Every day feedback “It’s the little things”
Building trust
WORKING FROM STRENGTHS
Beginning of employment –including volunteer jobs
• Building on strengths
• Asking the questions
• Open door policy
STRENGTHS FINDER 2.0
Top 5 Strength Themes
Use to: • personal goals • work goals• form effective teams• find correct job/
volunteer assignment
WENDY KOPP – FOUNDER AND CEO OF TEACH FOR AMERICA
AchieverCompetition
ResponsibilityRelator
Strategic
1. On a regular basis2. Look for the positive3. Appreciate the small & large
things – Celebrate!4. Ask questions5. Use a position of strengths to
set objectives for meetings goals, building teams and giving job duties
6. Not just for paid employees
PERFORMANCE FEEDBACK
AN EFFECTIVE ORGANIZATION
FOUR DISCIPLINES….
1. Build & maintain a cohesive leadership team
2. Create organizational clarity
3. Over-communicate organizational clarity
4. Reinforce organizational clarity through human systems
THE FOUR OBSESSIONS OF AN EXTRAORDINARY EXECUTIVE
MEETINGS SHOULD BE
Problem solving, innovative, and
identify opportunities to cross-leverage each
other's work
Is there an agenda?
Jokes
The boss is a jerk
GossipDecisions
When to hold the next meeting
THINGS DISCUSSED AT MEETINGS
WHAT ARE
YOUR MEETING
CHALLENGES?
EFFECTIVE MEETINGS
Preparation for meeting • Agenda – did participants
contribute?• Focus on agency mission• Meeting goal clearly articulated• Assignments completed• Ground rules
EFFECTIVE MEETINGS
• Length of meeting• Start on time• Some socialization is okay• Don’t follow agenda to rigidly• No long-winded digressions• Everyone feels they can
participate
EFFECTIVE MEETINGS
Disagreements are needed
1. Brainstorming & Creative thinking 2. Solving problems3. Reaching consensus4. Resolving Conflict
Corrie Kielty & Tammie StolzNebraska CASA Association
1618 L StreetLincoln, NE 68508
402-477-2788 www.nebraskacasa.org
[email protected] [email protected]
THANK YOU
