Managing Director of Guinness Hermitages3-eu-west-1.amazonaws.com/24jobs-recruiters/5/Guinness GH...

September 2012

Managing Director of Guinness Hermitage

Candidate recruitment pack

Olympic Office Centre, 8 Fulton Road HA9 0NU

Telephone 020 8830 6777 Fax 020 8450 9777

[email protected] www.campbelltickell.com

Campbell Tickell Ltd Incorporated in Cardiff (England & Wales) Registration number 4713939

Registered office 14 Accommodation Road, London NW11 8EP VAT number 743 6943 08

September 2012 Dear Applicant Guinness Hermitage - Managing Director Recruitment Thank you for your interest in this position. Enclosed is the information you will require to assist you in completing your application. To apply please can you:

Provide an up-to-date CV which shows your full career history with any breaks explained – we recommend that this is no longer than three pages;

Write a supporting statement detailing why you are a good candidate for this post and how you fulfil the person specification – we recommend that this should be a maximum of around three pages;

Complete the compliance form; and

Advise if you cannot attend any of the interview dates.

Please note that applications can only be considered if all the documentation is completed. However, it is not mandatory to complete the equalities section within the compliance form. The information requested is purely for monitoring purposes in line with our commitment to equality and diversity, and will not affect the outcome of your application. Once complete, please send your application, preferably in MS Word format, by email to [email protected] or by post to: Campbell Tickell Recruitment Olympic Office Centre 8 Fulton Road Wembley HA9 0NU

Due to postal unreliability we recommend you e-mail your application to us wherever possible to avoid disappointment.

Continued…/

mailto:[email protected]

Guinness Hermitage Recruitment of Managing Director

September 2012 of 22

/…continued Applications must be received by Friday 5 October 2012.

It is your responsibility to ensure that we have received your application. If you do not receive confirmation of receipt of your application from us within 24 hours of sending, please call 020 3434 0990 to ensure it has arrived. You should also ensure that you use a secure email address from which to send your application, as our system will filter out emails if it believes them to have been sent from unsecured sites that are often used to send spam emails. In order to avoid last-minute IT issues, we also ask that you allow yourself ample time to submit your application in advance of the deadline. Should you be shortlisted for interview, the first stage will be telephone interviews held during week commencing Monday 15 October 2012. The second stage interviews will be held in Bristol on Tuesday 30 October 2012. If you have any questions, please feel free to contact me on 020 8830 6777 or [email protected]. We look forward to hearing from you. Yours sincerely

James Tickell Director

mailto:[email protected]


Septmember 2012 of 22

Contents

Page

Welcome letter from the Group Chief Executive 5

About The Guinness Partnership and Guinness Hermitage 6

The Guinness Hermitage Board 8

The Guinness Hermitage Management Team 12

Role profile 15

The Guinness Partnership structure chart 16

Guinness Hermitage structure chart 17

Principal terms and conditions of service 18

Key dates 21

The media advertisement 22

Equal opportunities monitoring and compliance application forms

- attached separately to download from www.campbelltickell.com

Further supplementary information about The Guinness Partnership can be found at www.guinnesspartnership.com/about-us/about-the-partnership.aspx

http://www.campbelltickell.com/

http://www.guinnesspartnership.com/about-us/about-the-partnership.aspx

http://www.guinnesspartnership.com/about-us/about-the-partnership.aspx



Welcome letter This is an exciting time to be joining one of the country’s leading and successful social housing providers. Guinness Hermitage is our housing company managing over 15,000 of The Guinness Partnership’s homes from Cornwall in the South West, to Hampshire in the south, and northwards to Gloucestershire – an area of nearly 9,000 square miles. Guinness Hermitage is a significant business, employing some 400 staff with an annual revenue budget of £60m. However, our values are very much rooted in our historical legacy and our commitment to providing good quality housing and services has never been more important. We are looking for a MD for Guinness Hermitage who will be passionate about people, places and service. You will be able to successfully combine strategic and business thinking while ensuring that you actively live by and promote our social purpose. Although the external environment is changing, our strategic aims remain unchanged. We understand that we have an even bigger role to play in supporting our customers through these tough economic times. Across the Partnership, our four operating companies are committed to really making a difference to the lives of our customers. This means good quality housing and services: it means listening to people and supporting them to fulfil their potential through community activities, training or employment opportunities, effective estate and tenancy management and personalised care services. Reporting to the Group Chief Executive and working with the Guinness Hermitage Board, the Guinness Hermitage MD will join the seven person Partnership Executive Team and jointly with colleagues take responsibility for the overall direction and performance of the Partnership as a whole. A demonstrable track record in leading significant performance improvement is a must. We are looking for an effective leader, who will be able to motivate staff to deliver the best, taking real pride in what they do. And in turn you will generate an engaging and creative work environment where staff can flourish and can come together as a united team. The Executive Team at the Partnership also have wider responsibilities to the social hosing sector as whole. You will be in a position of influence, contributing to national housing policy and will need the gravitas and integrity to engage with a wide range of external stakeholders. This is a unique opportunity for a talented MD to make an outstanding contribution to the ongoing success at Guinness. Please speak to our retained consultant – James Tickell, if you believe that you have the experience, ability and enthusiasm for the task. We very much look forward to receiving your application.

Simon Dow Group Chief Executive



About us

The Guinness Partnership is proud to be one of the largest affordable housing and care providers in the country. We own and manage more than 60,000 homes and provide housing and care services for 120,000 customers.

We are a national organisation working across England. Our local housing services are delivered through three regional housing companies:

Guinness Hermitage in the South West

Guinness Northern Counties in the Midlands and the North

Guinness South in the East and South East; as well as

Guinness Care and Support, which provides care and support services across the country.

Guinness Hermitage stretches from Cornwall in the south west, to Hampshire in the south, and northwards to Gloucestershire – an area of nearly 9,000 square miles. Within this area we own a housing stock of over 15,000 homes, comprising;

General needs and bungalows 10,506

Sheltered and supported housing 2,891

Shared ownership (part buy/part rent) and leaseholders 1,798

Other 106

We provide a wide range of services to around 15,000 households (including residents in and round Gloucestershire). Over and above our top class housing management and repairs service we also provide community engagement opportunities, such as helping people to access training and work opportunities.

We are proud of the work we do; providing good quality homes and services that will help our residents and customers achieve their goals and ambitions. Our aim is to bring each of our residents a well-managed home within a decent living environment. To achieve this, important elements of our organisation – the Board of Management, the Residents’ Scrutiny Panel, Area Committees, and the Residents’ Panel – work closely together.



Guinness Hermitage was created in April 2007 with the amalgamation of the Parchment Group, Kennet Housing Society, Guinness Housing Association and the Guinness Trust West region.

The Guinness Hermitage timeline 1890 Edward Cecil Guinness, great grandson of the founder of the Guinness Brewery gave £250,000 to set up The Guinness Trust. The first weekly rents were 6p for one room, but they didn’t have bathrooms or kitchens.

1970s In the 1970s The Guinness Trust started to work outside London and started building the properties in the west that are now part of Guinness Hermitage.

1994 Hermitage Housing began operating, following a stock transfer from Havant Borough Council.

1997 Kennet Housing Association was established. The Parchment Group is created, incorporating Hermitage Housing, Hermitage Care and Gorseway Care.

2002 The Parchment Group joins the Guinness Trust Group.

2007 Guinness Hermitage is created and the Guinness Trust Group becomes The Guinness Partnership to signify the development of the organisation.



Guinness Hermitage Board

Jim Dickson - Chair Jim has been directly involved in housing for 30 years, having worked for Housing Associations in both England and Scotland. Currently, he is Chief Executive of a local, Gloucester based, Association and was previously a Director of a small rural Association in the West Highlands. While working in Scotland, Jim was actively involved with the Rural and Islands Housing association Forum, a constituent body of the Scottish Federation of Housing Associations and sat on the board of two Highland Housing Trusts. A member of the Guinness Trust’s West Regional Board since 2005, Jim became a member of the Guinness Hermitage Board when the latter formed in 2007. Jim was appointed Chair of Guinness Hermitage Board in September 2010, and is a member of the Guinness Partnership Board, the Partnership’s Group Governance Committee and chairs the recently formed Partnership Services Committee. Jim is also a Trustee of a small charity for homeless young people based in Gloucester.

Paul Aviss - Deputy Chair

Paul had a 28 year career with LloydsTSB, culminating in senior executive positions running an area of the bank and the design and challenge of the retail bank distribution strategy. Paul is now working with the registered charity, Charity Bank, as a regional representative, advising not for profit organisations on raising finance and general management issues. Previously Chair of Kennet Housing Society, Paul was appointed to Guinness Hermitage Board in 2010, where he is Vice Chair. He is also Chair of Wiltshire Probation, a trustee of the registered charity Providing Ex Offenders Positive Learning Environments (PEOPLE), and he is a magistrate. Paul is also Vice-Chair of the Wessex/White Horse Area Committee.

Paul has recently been appointed Chair of the Guinness Hermitage Audit and Risk Committee, and a member of the Partnership’s Group Audit and Risk Committee, together with being appointed to the Partnership Services Committee.

Paul’s personal interests include cycling and Italian.



David Byers - Resident Board member

David’s background is within project management in the Mechanical and Civil Engineering industry. He has also been a technical author for various industries, writing standards and specifications for incorporation into government regulations.

David became a member of the Board of Gloucestershire Housing Association in July 2010, and joined the Guinness Hermitage Board in March 2011.

His personal interests include singing in musicals, amateur dramatics, reading, golf and cricket.

Michaela Jordan - Board member

Michaela started her career as a consultant with KPMG Management Consulting where she advised clients on performance improvement, change management and the design and implementation of large-scale business transformation.

Michaela later worked as a Director in turnaround situations with Deloitte and Arthur Anderson, where she focused on the strategic and operational re-structuring of underperforming businesses advising FTSE 100 Boards, or equivalent organisations, to create value for investors, lenders and other stakeholders. Companies included regulated, listed and private equity led businesses facing debt, cash flow and structuring problems.

Michaela then became Investment Director for Royal Mail Letters, the largest of the Royal Mail Group companies, advising on the investment programme supporting Royal Mail’s transformation programme.

Michaela is currently pursuing a non-executive portfolio, and was appointed to the Board of Guinness Hermitage in 2010. She is also a Governor of the University of West London, and a member of the Investment Committee for the Royal Society of Chemistry since 2009. In 2010 Michaela became a member of the Advertising Advisory Committee to the Broadcast Committee of Advertising Practice, for the Advertising Standards Authority.

Michaela is an accredited member of the Institute of Turnaround, has an MBA from the International Business School, IMD, Switzerland, and a PhD in solid state chemistry from London University. She lives in Hampshire with her husband and daughter. Her interests are walking, photography and music.



Mike Petter - Board member

Mike Petter is a Chartered Engineer who spent 25 years in the construction industry before setting up his own consultancy delivering business improvement support to a broad range of clients. He also continues to provide more specialist services within the construction sector.

He has held various Board positions in the private and public sector, including Chair of Hampshire Community Health Care. With the amalgamation of the community health and mental health services in Hampshire Mike is now Deputy Chair and Senior Independent Director of the newly formed Southern Health NHS Foundation Trust.

Mike is also a Director of the Considerate Constructors Scheme, a ‘not for profit’ industry organisation aimed at improving the image of the construction industry in the eyes of the public.

Mike became a member of the Guinness Housing Association Board in 2010, and a member of the Guinness Hermitage Board in 2011.

Mike’s personal interests include sailing and he is active within the Southampton District

of the Methodist Church”.

Carol Speare - Board member

Carol has been a Guinness resident since 1980, and until retirement in 2004 worked mainly in Customer Service positions in the retail and office environment.

Carol has been involved with the Guinness Partnership locally, regionally and nationally since becoming a resident, including different levels of consultation regarding selection of contractors to undertake repairs, maintenance and other work. Carol is a member of the South West Area Committee, and she is also a Guinness Hermitage Representative on the Partnership’s Customer Strategy Group with a Portfolio Role for Financial Inclusion. In addition, Carol is a member of the Chartered Institute of Housing. Carol became a Guinness Hermitage Board member in 2010.

A wife and mother, Carol was a School Governor for 6 years. Previously an advisor with the Plymouth Citizen’s Advice Bureau (CAB), Carol is now in a more specialist CAB area concentrating on Financial Capability. In addition, Carol has recently completed and successfully passed Preparation for Teaching in the Lifelong Learning Sector.



Tamsin Clive - Board member A member of the Guinness Partnership Board, Tamsin is also Partnership Board Design Champion, Chairman of the Trustees of the Queenswood Coronation Fund, a Trustee of the Hereford Mappa Mundi Trustee Co. Ltd, and a Governor of the Elms School, Colwall.

A former Guinness South Board Member, Tamsin was appointed a member of the Guinness Hermitage Board in 2011.

Sid Pritchard - Board member

Sid has served in local government for the last 42 years, and was formerly the Managing Director and Treasurer of the largest District Council in Worcestershire. A past President of the Society of District Council Treasurers, Sid is an impatient task-master keen on ensuring quality services, on new ideas, and innovative solutions to problems.

He is a qualified Accountant and formerly Audit Committee Chairman with the Gloucestershire Housing Association. Sid is currently non-executive Director of the Gloucestershire Probation Area, and a member of the Gloucestershire County Council’s Members Remuneration Panel.

Previously Chair of the Guinness Hermitage Audit and Risk Committee, and a member of the Partnership’s Group Audit and Risk Committee, Sid is standing down from the Guinness Hermitage Board in September 2012.

Married for 40 years, Sid lives just outside Gloucester and has two daughters and two grandsons. He takes an interest in most sports and is a keen supporter of Gloucester Rugby Club.



Guinness Hermitage Management Team

Robert Stronge Interim Managing Director

Robert is the Interim Managing Director for Guinness Hermitage. He has been with the Guinness Partnership for 20 years and previously worked for local authorities and housing associations based in the North of England.

Prior to his appointment as Interim Managing Director, Robert had responsibility as a Director for the Asset Management service across Guinness Hermitage and had previously run our operations in the South West.

In addition to his work with Guinness Hermitage, Robert is also involved in a regional initiative with the Devon and Cornwall Training Network and he is a Member of the Chartered Institute of Housing.

David Hall Director – Service Improvement

David Hall has worked in the housing service since 1992. He started his housing career at Havant Borough Council and joined Hermitage Housing on transfer. David moved to Reigate and Banstead Borough Council in February 1995 as a senior housing officer and returned to Hermitage Housing as the service delivery manager for Waterlooville in 2000. He was appointed Head of Housing in 2003, and appointed to his current position of Operations Director in 2007.

David's main priority is delivering high quality customer services to our residents and customers.

David has been a qualified member of the Chartered Institute of Housing since 1997.



David Watson Finance Director

After graduating from Bath University in 1980 David became a trainee accountant at Havant Borough Council in 1980. He was the Housing and Capital accountant from 1983 until 1993 when he then joined Hermitage Housing from its beginning as its Finance Manager.

He was appointed to his current position of Interim Director of Finance in 2007.

David has been a qualified member of the Chartered Institute of Public Finance and Accountancy (CIPFA) since 1983.

David used describe himself as a frustrated housing officer, although not so much these days, but he is still highly committed to the world of housing and is motivated by the important role that we have in the community.

Jenny Le Vaillant Head of Personnel Before this appointment, Jenny had worked for Guinness Trust since 2002. During her time there as Regional Personnel Manager for GT West Region, her role expanded to take on responsibility for Havant-based Guinness Hermitage staff. Prior to the Partnership, previous employment encompassed not only personnel and employee relations roles, but also business management, in private, public, and charity sector organisations, which ranged from a small enterprise to a 10,000+ employee, multi-site company.

A graduate member of the Chartered Institute of Personnel & Development for 20 years, in addition to qualifications in business management, counselling skills, and psychometric testing, Jenny has an MA in Managing Human Resources.



Stephen Lodge Development Director

Stephen has worked in housing for over 15 years, initially as a volunteer in direct access homeless hostels before pursuing a career in housing management and more latterly development. He has worked in both the local government and RSL sectors. He has a degree in Building Surveying and a PGDip in Housing, and he is a fellow of the Chartered Institute of Housing. He has been an active CIH committee member.

Stephen has worked for Guinness Hermitage since August 2008. He is responsible for the development of new homes in the south west of Guinness Hermitage’s area of operation.

Surinder Heer Development Director Surinder has worked in the housing sector for 20 years both in Local Government and Housing Associations. A qualified Building Surveyor he has experience in major stock improvements, asset management and investment in creating sustainable communities.

Surinder’s employment history has seen him work for Eastleigh BC, Atlantic Housing Group, Kingfisher Housing and for Hermitage Housing – organisations serving communities across Hampshire.



The Guinness Partnership Structure Chart



Guinness Hermitage Management Team Structure Chart



WORKING TIME

HOURS OF WORK NOTICE PERIODS HOLIDAY

35 6 months.

32 days plus bank holidays.

Option to apply to purchase additional 5 days holiday.

4 additional days during festive period.

Plus 1 day per 5 years service up to a maximum of 4 additional days.

TRAVEL

COMPANY CARS / ALLOWANCE CAR USER MILEAGE ALLOWANCE

No Cars or Cash for Car Allowance.

All inclusive salary package.

Cars:

40p per mile < 10,000

25p per mile > 10,000 plus

Additional passenger allowance 5p per mile.

Motorbikes 24p per mile.

In line with HMRC guidelines.

REWARD

SALARY STRUCTURE Market rates. Performance Related Pay system (to be introduced by 31 March 2012).

OVERTIME RATES/

ANTISOCIAL HOURS

Not eligible for overtime.

CONTRACTED 24/7 WORKING

N/A

CALLOUTS/

STANDBY PAYMENTS

N/A

SEVERANCE – Tax Free up to £30,000 in line with HMRC

Following 12 months completion of satisfactory service, if your employment is terminated by reason of redundancy or restructure a redundancy payment equivalent to 12 months remuneration will be paid by way of compensation for loss of office.

THE GUINNESS PARTNERSHIP TERMS & CONDITIONS FOR ET



WELLBEING

LIFE ASSURANCE/ACCIDENT COVER

Same level as provision within SHPS for those employees not in the scheme (currently 3 x salary).

Accident disability cover (work or non work accident) up to 3x salary.

SICK PAY

Up to 6 months service - SSP only.

6 months – 1 year service: 4 weeks full and 4 weeks half pay.

1 year – 5 years 10 weeks full 10 weeks half pay.

5 - 10 years 16 weeks full & 16 weeks half.

10 years+ 24 weeks full & 24 weeks half.

PRIVATE HEALTH Personal comprehensive medical cover plus annual health check.

MATERNITY & PATERNITY & ADOPTION

Maternity/Adoption

In line with the Maternity / Adoption Policy

Employees with less than 26 weeks service by the 15th week before the birth is due have no entitlement to pay during this period - but they may be able to claim maternity allowance for up to a maximum of 39 weeks.

For all employees contractual benefits such as holidays, life assurance and accommodation will continue.

For employees with 26 weeks service or more by the 15th week before the expected week of childbirth:

6 weeks 100% salary.

20 weeks half pay on top of Statutory Maternity Pay if eligible.

13 weeks SMP

This requires a return to work of 6 months or a requirement to re-pay the additional payment.

Paternity/Paternal Adoption

5 days full pay plus 5 days Statutory pay, for first child in any one year. Second child in same year 10 days at Statutory pay.

OTHER NON-CONTRACTUAL BENEFITS

RETIREMENT AWARDS Retirement after 10+ years £250 gift.

CHILDCARE

Childcare voucher provision out of gross pay linked to HMRC guidelines (not subsidised).

Additional £20 per week subsidised voucher for all employees with children pre-school.

EMPLOYEE THANK YOU N/A



MULTIPLE BANK ACCOUNTS Opportunity for employees to have their monthly salary paid into multiple bank accounts.

EYE CARE Eye care vouchers & VDU glasses provision if required.

COUNSELLING/SUPPORT Employee Assistance Provision.

CYCLE TO WORK SCHEME Allows employees to have the use of a bike leased from the company with payments made from their pre-tax salary which gives employees a saving.

PROFESSIONAL SUBSCRIPTIONS

One professional membership paid, if related to job.

PROFESSIONAL QUALIFICATION

Professional/business training supported financially (claw back provision if leave within 2 years).

ASPIRE PROGRAMME Non-work related learning and development of up to £100 to be agreed within local Companies.



Key dates

Closing date for completed applications Friday 5 October 2012, at noon

First interviews W/c 15 October 2012, by telephone

Second interviews Tuesday 30 October 2012, Bristol



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