Management Training for Integrated Services Course 3

8/8/2019 Management Training for Integrated Services Course 3

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MANAGEMENT TRAINING FOR

INTEGRATED SERVICES

Intercamp Consulting 20101


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What is personal developmentWhat is personal developmentWhat is personal developmentWhat is personal development This is an individuals self-development and the development of others.

This is the process of making yourself more valuable to your society,

company and to everyone around you and yourself The acquisition of knowledge, skills, and experience for the purpose of

enhancing individual performance and self-perception. Personaldevelo ment is led b the individual, in contrast to em lo ee

development, which is initiated by an employing organization. To be effective, it should follow a personal development cycle: establish

the purpose or the reason for development; identify the skills orknowledge areas that need developing; look at development

opportunities; formulate an action plan; undertake the development;record the outcomes of the development activity; review and evaluatethe outputs and benefits.

3 Intercamp Consulting 2010


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How to define your personalHow to define your personalHow to define your personalHow to define your personal

development plandevelopment plandevelopment plandevelopment plan

1.) Set some realistic goals for yourself. These goals must besomething you truly wish to experience.

2.) Take action. Once you set your motivating goals, now it is timeto begin to take action to move closer to them.

3.) Be o en to o ortunities as ou be in to set our oals ou

will begin to notice opportunities that come your way. After allwhat you give your attention to will continue to grow.

4.) Celebrate your success. We all require acknowledgment forour successes. If you do not receive acknowledgment; you canbecome discouraged and quit working towards your goals.



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5.) Start a success journal. One of the things I was taught when Ibegan my personal development journey. Some of the success youcan write down in your journal can be:

6.) Believe in yourself. This is an important step because withoutthe belief in yourself you will not have the courage to pursue yourgoals.


. sua ze your goa s. ways v sua ze e ou comes o e goa syou wish to experience. The more you can see yourself reachingand having the goals; the quicker they will become a reality.

8.) Find a mentor. If you can find someone who has become

successful in what you desire, read and study as much as you can tofind out what habits they developed and what they did on a dailybasis to have the success.


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Question=>


Why are you focusing on everyone

else's development apart from yourown?


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Understanding oneselfUnderstanding oneselfUnderstanding oneselfUnderstanding oneself How well do you understand yourself?

Have you taken a managerial styles questionnaire to find out?

Have you taken a learning styles inventory? Are you aware of whether you think in pictures, sounds or feelings?

Do you know what you value the most in life?

What are your repulsions?

What motivates you?

Why are you in the job that you do?

What is your managerial style in times of conflict?

To strive forward it is always prudent to take current stock ofwhere you are now.



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Management stylesManagement stylesManagement stylesManagement styles

There are 6 main managerial styles that managers can come under. Let's have abrief look at them:

Coercive Style (The DO as I say manager)

Authoritative Style (The FIRM but fair manager)

Affiliative Style (Manager who likes to keep HARMONY in the team)

Democratic Style (Seeks CONSENSUS before making decisions)

'-

Coaching Style (Approach based upon the PROFESSIONAL growth ofemployees)

There are no right or wrong managerial styles - let me make that clear. But youwill have a preferred and natural style that you use most often. And every

situation requires a different approach and style!

For example, if you hear a fire alarm you as a manager will not make acommittee decision as to what to do! (DEMOCRATIC STYLE) Instead you'lluse a COERCIVE STYLE - "Let's get out of here NOW!"



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How your staff thinksHow your staff thinksHow your staff thinksHow your staff thinks You can recognise the thinking process of a person by listening to the verbal

indicators that they use in everyday speech and then using this information totailor the way that you communicate to them. Remember, people like people

who are like themselves! People think in 3 main ways:

In Pictures (VISUAL) They Hear Sounds (AUDITORY)

ey Get A Fee ing (KINAES HE IC)

For example if we meet someone who makes decisions because "It looks right"and uses mainly visual words when talking, we will find it easier tocommunicate to and explain things to that person if we show him/her adiagram or by painting them a picture in his minds eye.

If someone else makes a decision by "it feels right" then we want to talk abouthow he/she will feel when communicating to them.

Listen out for the words that people use when talking because they will actuallytell you how they think by the vocabulary that they use.



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Visual people use the following words:Visual people use the following words:Visual people use the following words:Visual people use the following words: See

Look

View Appear

Show

Dawn

Reveal

Envision

Illuminate

Imagine

Clear

Foggy Focused

Hazy



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Auditory people useAuditory people useAuditory people useAuditory people use Hear

Listen

Sounds Make music

Harmonise

Tune in/out

Be all ears

Rings a bell

Silence

Be heard

Resonate

Deaf Mellifluous

Dissonance



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KinaestheticKinaestheticKinaestheticKinaesthetic people usepeople usepeople usepeople use Feel

Touch

Grasp Get hold of

Slip through

Catch on

Tap into

Make contact

Throw out

Turn around

Hard

Unfeeling Concrete

Get a handle



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Minimizing weaknessesMinimizing weaknessesMinimizing weaknessesMinimizing weaknesses Everyone likes to do the things that they are good at. This is

basically where the strength of that person is.

However, it's a different kettle of fish when we have to dothings that we are not so good at!

well as in our business in order to further improve personally

Once the weaknesses have been identified, it is important towork on them and reduce its effect

Continuous self appraisal is helpful in the minimizingweaknesses



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Improving WeaknessesImproving WeaknessesImproving WeaknessesImproving Weaknesses The first step to improving weaknesses is knowing them and

writing them down

Write out the top 3 weaknesses that you have got. These can beskills, knowledge - you name it! Any area of your working orpersonal life (if it is affecting your time at work) where you feel" " " "

These weaknesses are in your skills and the things that you are notso good at.

Ask yourself - "If I improved these areas/skills would I have a lotmore chance of success in all that I do?

Some of them could be - Communication skills, your appearance,networking, listening etc



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Focus in on what you need to do in order to improve each area.

What will you need to do?

Who can help you?

What resources do you need?

When will you start?

Write these out.

For each im rovement I would also like ou to write out:


How each improvement would increase your confidence? How it will make you feel?

What do you need to do to make it happen?

Who can help you? When will you start?


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Making mistakesMaking mistakesMaking mistakesMaking mistakes The great Managers are not afraid of making mistakes! Learn

from the past!

Never, ever, beat yourself up about what has happened in thepast or some of the mistakes that you have made.

'good job has been the experiences and events that havehappened in the past.

There are no failures only outcomes! Failure is an

opportunity. It is an opportunity to learn from your mistakesand to take stock of your situation.



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Managing your stress levelManaging your stress levelManaging your stress levelManaging your stress level How can you manage your stress levels?

Be Organised. If you are leaving tasks open ended or failing to

follow through this will have a massive impact upon your stress levels.You need completion in these areas, write down what is outstandingand either do them or bin them on a regular basis.

Exercise You need to get away from it all and have a regular exercisero ram. Even if this is ust a walk around the ark ou need to take

some of your frustration out on the treadmill, on the punchbag orsimply strolling around the park and taking in the fresh air can makeyou feel fantastic.

Relaxation and Rest Mental stress is caused by an overuse ormisuse of the mind. For instance, if you perform intense mental work

many hours a day, or if you work long hours on the computer, it cancause an imbalance in Prana Vata, the mind-body operator concernedwith brain activity, energy and the mind.



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What your self image says about you!What your self image says about you!What your self image says about you!What your self image says about you! The way that you look and act has an impact on how you are

treated and perceived by others. Like it our loathe it we are a

looks dominated society so as someone at the top it isimportant to focus on the image that you want to portray toothers.

nswer t e o ow ng as t at person: Do you command respect and authority?

What image do you portray by the way that he/she dresses?

Do you take pride in his/her personal appearance?

Do you wear the same clothes all of the time? Do you come across as confident?



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Management Training for Integrated Services Course 3

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Transcript of Management Training for Integrated Services Course 3