MANAGEMENT TQCS INTERNATIONAL SYSTEM …€¦ · TQCS International ... There is little difference...
21
CERTIFICATION MANAGEMENT SYSTEM TQCS INTERNATIONAL
Transcript of MANAGEMENT TQCS INTERNATIONAL SYSTEM …€¦ · TQCS International ... There is little difference...
CERTIFICATION
MANAGEMENTSYSTEM
TQC
S IN
TER
NA
TION
AL
CERTIFICATION SERVICES
TQCS International (TQCSI) commenced operations in mid 1995 and now operates out of 26 offices with over 6,500 certifications in 32 countries throughout Australia, Asia, the Middle East and Europe. We are now the 3rd largest JAS-ANZ accredited certification body in the world. TQCSI is JAS-ANZ accredited for QMS (ISO 9001 & NSQHS Standards), EMS (ISO 14001), OHS (ISO 18001 & AS 4801) and Food Safety (ISO 22000 & HACCP). We have developed a HACCP Code which is one of only a handful of such codes registered by an accreditation body, anywhere in the world. TQCSI also certifies clients to the Quality, Health, Safety and Environmental (QHSE) Code and Small Business Quality Management Code (SBQMC), both published by TQCSI and used by smaller businesses to pre-qualify for government agencies and major customers. TQCSI’s philosophy is to work in partnership with our clients, to present a professional auditing and certification service that determines compliance against the relevant standards, facilitate continual improvement and adds value to your organisation. There is little difference in the certification procedure between any of the certification bodies - we all must abide by the same, strict rules laid down by JAS-ANZ (the federal governing body). We believe our fees are more than competitive, the certification mark is well accepted throughout the world and we employ the best auditors available to add value to your system. Our office support is available for your audit coordination and problem resolution. TQCSI’s prides itself in adding value through our auditing and certification services. Value added services are achieved through:
• concise but thorough Audit Reports, well constructed and easy to refer to for implementing required improvements
• expeditious forwarding of Audit Reports to clients within five days of audit completion (normally by email)
• electronic certificates available through our website (www.tqcsi.com/v2.0/cert_org_search.asp) and hyper-links to client websites
• TQCSI Trading - a facility to enhance our clients’ marketing and export opportunities (www.tqcsitrading.com)
• a professional website highlighting relevant information regarding the auditing and certification process (www.tqcsi.com)
• Hot News, available through our website, which includes current information for clients and advertising client achievements
• emails to clients on urgent or important information relevant to their certification
• facility to download individual Client Details Reports through the TQCSI website which includes contact information, planned audit dates and outstanding discrepancies and nonconformances.
TQCSI recognises the importance of choosing the right certification body and is committed to providing you with the most professional service possible. If you are interested in discussing our services further, please contact me on 1800 686 739 or email [email protected]. Yours sincerely TQCS INTERNATIONAL PTY LTD
STUART BATCHELOR GENERAL MANAGER
PO Box 483, Woodville, SA 5011 Australia ph: 61 8 8347 0603 fax: 61 8 8445 9423
email: [email protected] web: www.tqcsi.com
TQCS INTERNATIONAL PTY LTD ABN 59 065 953 924
TQC
S IN
TER
NA
TION
AL
TQCSI International Certification
of Management Systems
Accredited Programs
Non-Accredited ProgramsQuality Certified
ISO 9001 (H
ealth)ISO
9001Quality
Certified
ISO 22000
Food SafetyCertified
ISO 14001
EnvironmentallyCertified
SafetyCertified
OH
SAS 18001
AS 4801
SafetyCertified
Food Safety Program
HACCP Certi�ed
HA
CC
P
HACCPCertified
ISO 13485
QualityCertified
SecurityCertified
ISO 27001
QualityCertified
ISO/TS 29001
QA Certified
TQC
SI SBQ
MC
Small
Business Program
QA Certi�ed
RiskCertified
ISO 31000
ISO 50001
EnergyCertified
QH
SE
Qua
lity, H
ealth Safety & Environment Code
QHSE Certi�ed
QHSECertified
TQC
S IN
TER
NA
TION
AL
TQCSI (Australia) StaffStuart Batchelor General Manager Responsible for the management and growth of TQCSI operations in Australia. [email protected]
Louise Bates Financial Controller Responsible for overall financial control. [email protected]
Tammy Koch Office Coordinator Coordinates all Australian audits and certification reports. [email protected]
Jenny Lees Scheduler Responsible for scheduling all Australian audits and assisting the Office Coordinator. [email protected]
Laura Tippins Office Administrator Assists the Scheduler and Office Coordinator [email protected]
TQC
S IN
TER
NA
TION
AL
Certification Statistics
0
1000
2000
3000
4000
5000
6000
7000
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
Num
ber
of C
ertif
icat
es
Year
TQCSI Annual Growth by Calendar Year
Australia (AU)12%
Bulgaria (BG)3% China - Taiwan (TC)
1%
Egypt (EG)1%
India - Advance (IP)2% Iran (IR)
2%
Japan (JA)1%
Japan OCO (JN)0%
Kazakhstan2%
Korea (Incheon) (KO)4%
Korea (Seoul) (SK)19%
Lebanon (LB)0%
Malaysia (MA)1%
Malaysia - Far East (MY)0%
Mediteco (IT)2%
Pakistan (PK)2%
Russia0%
Taiwan (TA)23%
Thailand (TH)0%
Turkey - Ankara (TK)7%
Turkey - Izmir (TI)7%
Vietnam (VN)5%
Singapore (SG)6%
TQC
S IN
TER
NA
TION
AL
Certification Process
Application Stage 1 Audit
Triennial Audit (TA)
Follow Up Audit
TMLA
TMLA
Stage 2 Audit (SA)
Surveillance Audit (CA)
Regardless of the particular program selected, TQCSI has an established method of assessing management systems to formal third party certification. At TQCSI we
strive to retain simplicity in the audit process and set the highest priority on client requirements in a partnership relationship. The implementation of this method and philosophy is what sets TQCSI apart from the others who, too often, demonstrate
bureaucracy, require additional overheads and prove to be, both, difficult to achieve and expensive.
TQCSI applies simple, effective applications and interpretations within the
following framework
TQC
S IN
TER
NA
TION
AL
DOCUMENTATION & SYSTEM REQUIREMENTS
FOR ISO 9001 CERTIFICATIONPolicy Statement- normally one page and communicated to employees- public commitment to comply with requirements and continual improvement- provides a framework for reviewing objectives (normally management review).
Quality Manual- often called a Management Manual or Policy Manual- must address ISO 9001 clauses 4.2.3, 4.2.4, 8.2.2, 8.3, 8.5.2 & 8.5.3- may also include all other procedures (preferred)- any exclusions from ISO 9001 are justified- describes organizational structure and responsibilities for QMS (particularly Management Representative).
Work Instructions or Procedures- specific instructions for relevant tasks- usually separate to the Quality Manual- distributed for use and document controlled.
Continual Improvement & Planning- how nonconformances are recorded and addressed- how corrective & preventive action is undertaken- business/quality objectives are documented and reviewed.
Implementation- evidence of the System working- customer perceptions and requirements known- relevant staff trained/competent and new staff inducted- suppliers/contractors are being assessed - relevant monitoring devices regularly calibrated- document control is working.
Review- internal audits being conducted and recorded- management review being conducted and recorded.
TQC
S IN
TER
NA
TION
AL
TQC
S IN
TER
NA
TION
AL
DOCUMENTATION & SYSTEM REQUIREMENTS
FOR AS 4801 or OHSAS 18001 Initial Assessment- documented safety review of Company sites- documented review of plant & equipment - documented review of major processes.
Policy Statement- public commitment to workplace health & safety, continual improvement, complying with law and employee consultation.
Safety Manual- must address all clauses of AS 4801 (or OHSAS 18001)- may also include any other procedures- describes organisational structure and responsibilities- describes risk assessment approach to OHS incidents/hazards.
Work Instructions & SWMS- specific instructions for operating plant & equipment - Safe Work Method Statements (SWMS) or similar for major processes - evidence of relevant employee understanding.
Continual Improvement- how OHS incidents, accidents & near misses are reported and acted upon - how safety hazards are recorded and acted upon.
Implementation- evidence of the System working- relevant staff trained in emergency plans and incident reporting- new staff, contractors and visitors are inducted- new sites are assessed for OHS risk- consultative process (eg Safety Committee) working- measurable objectives support Policy Statement.
Review- Hazards Register (or similar) being reviewed- internal audits being conducted and recorded- management review being conducted and recorded- compliance with legislative & regulatory requirements being reviewed.
TQC
S IN
TER
NA
TION
AL
DOCUMENTATION & SYSTEM REQUIREMENTS
FOR ISO 14001 CERTIFICATIONInitial Environmental Review- documented review of potential environmental aspects & impacts- includes review of legislative & regulatory requirements - establishes initial environmental impacts.
Policy Statement- public commitment to environmental management, continual improvement, complying with law and not polluting.
Environmental Manual- must address all clauses of ISO 14001- may also include any other procedures- describes organisational structure and responsibilities- describes risk assessment approach to environmental impacts.
Work Instructions or Procedures- specific instructions for environmental monitoring- often separate to the Environmental Manual - distributed for use and document controlled.
Continual Improvement- how future environmental impacts are dealt with - how other environmental issues are recorded and acted upon.
Implementation- evidence of the System working- relevant staff trained in emergency plans and the EMS- new staff are inducted- new sites being assessed for environmental risk- external environmental communication being controlled- Measurable objectives support Policy Statement.
Review- environmental impacts being reviewed- internal audits being conducted and recorded- management review being conducted and recorded
TQC
S IN
TER
NA
TION
AL
DOCUMENTATION & SYSTEM REQUIREMENTS
FOR QHSE CERTIFICATION
Initial Assessment- documented safety review of Company sites- documented review of plant & equipment - documented review of major processes.
Policy Statement- Policy Statement for quality, environment and workplace safety- public commitment to continual improvement and complying with law.
Management Manual- must address all clauses of TQCSI QHSE Code- may also include any other procedures- describes organisational structure and responsibilities- describes risk assessment approach to OHS incidents/hazards.
Work Instructions & SWMS- specific instructions for operating plant & equipment - Safe Work Method Statements (SWMS) or similar for major processes - instructions for other important tasks.
Continual Improvement- how incidents/accidents/near misses/hazards are reported - how relevant issues are investigated and the root cause addressed- objectives are established and reviewed.
Implementation- evidence of the System working- relevant staff trained in emergency plans and incident reporting- new staff, contractors are inducted- new sites are assessed for EMS/OHS risk- hazardous substances controlled.
Review- Hazards Register (or similar) being reviewed- internal audits being conducted and recorded.
TQC
S IN
TER
NA
TION
AL
DOCUMENTATION & SYSTEM REQUIREMENTS FOR
ISO 22000 CERTIFICATIONPolicy Statement- public commitment to food safety, continual improvement and complying with law and customer requirements.
HACCP Plan- all CCPs identified- monitoring/recording of critical limits and corrective action - HACCP Plan readily available to staff.
Food Safety Team- Food Safety Team Leader nominated- regular meetings minuted - approves all documentation amendments and approves new processes and products.
Food Safety Manual- addresses clauses of ISO 22000- may also include any other procedures- describes organisational structure and responsibilities.
Work Instructions (PRPs)- instructions must be in place for CCPs- relevant GMP/GHP documented - distributed for use and document controlled.
Continual Improvement- how food safety issues are reported and acted upon.
Implementation- evidence of the System working- relevant staff trained in CCPs and new staff induction- CCP record keeping - recall procedure tested- respective equipment calibrated- measurable objectives support Policy Statement.
Review- HACCP verification (including micro testing) and HACCP validation - internal audits being conducted and recorded- management review being conducted and recorded.
TQC
S IN
TER
NA
TION
AL
DOCUMENTATION & SYSTEM REQUIREMENTS
FOR HACCP CERTIFICATION
HACCP Plan- all CCPs identified- monitoring/recording of critical limits and corrective action - HACCP Plan readily available to staff.
HACCP Manual- addresses all clauses of TQCSI HACCP Code- may also include any other procedures- describes organisational structure and responsibilities- HACCP Team nominated.
Work Instructions- instructions must be in place for CCPs- relevant GMP/GHP documented - distributed for use and document controlled.
Implementation- evidence of the System working- relevant staff trained in CCPs and new staff induction- CCP record keeping - recall procedure tested- documentation is controlled- respective equipment calibrated.
Review- HACCP verification (including micro testing)- internal audits being conducted and recorded.
Food Safety Program
HACCP Certi�
ed
HA
CC
P
HACCPCertified
ISO
22000
Food SafetyCertified
ISO
9001
QualityCertified
ISO
14001
EnvironmentallyCertified
AS
4801
SafetyCertified
TQC
S IN
TER
NA
TION
AL
CHOOSING YOUR CERTIFICATION
BODYThere is little difference in the certification process between any of the certification bodies - we all must all abide by the same, strict rules laid down by JAS-ANZ. Essentially, your choice should come down to the fees, the certification mark and the ability of the auditor. We believe our fees are more than competitive, the certification mark has been well accepted throughout the world and we only employ the best auditors available.
Friendly support staff available Monday to Friday. All enquires or issues answered within 24 hours.
No fuss certification process.
TQCSI is the 2nd largest, JAS-ANZ accredited, certification body in Australia and we welcome the opportunity to serve you.
QH
SE
Qua
lity,
He
alth Safety & Environm
ent Code
QHSE Certi�ed
QHSECertified
Food Safety Program
HACCP Certi�
ed
HA
CC
P
HACCPCertified
ISO
22000
Food SafetyCertified
ISO
9001
QualityCertified
ISO
14001
EnvironmentallyCertified
AS
4801
SafetyCertified
TQC
S IN
TER
NA
TION
AL
DISPLAYING THE TQCSI
CERTIFICATION MARK
The TQCSI Certification Mark is only to be used in reference to the site for which it applies and is not to be affixed directly to the product, product packaging, including outer packaging, or be used in such a way that product certification may be implied. This applies equally to the JAS-ANZ Accreditation Mark.
Use of the relevant TQCSI Certification Mark is encouraged on stationery, literature and publicity material. Similarly, the JAS-ANZ Accreditation Mark may be used by clients once certified for programs for which TQCSI is accredited, but only when it is accompanied by the TQCSI Certification Mark. When both Marks are used, they are to be proportioned such that neither Mark takes precedence over the other. When using the TQCSI Certification Mark on letterhead, stationery, literature or publicity material, it is to be accompanied by the Registration Number and Standard to which certification applies. Both, the TQCSI Certification Mark and the JAS-ANZ Accreditation Mark, are available through the TQCSI website (www.tqcsi.com) and local TQCSI Offices.
Our friendly support staff are available during business hours.All enquiries or issues answered within 24 hours.
No fuss certification process.
QH
SE
Qua
lity,
He
alth Safety & Environm
ent Code
QHSE Certi�ed
QHSECertified
TQC
S IN
TER
NA
TION
AL
INTERNATIONAL CERTIFICATION OF MANAGEMENT SYSTEMS
Freecall Australia: 1800 686 739 website: www.tqcsi.com
TQCSI TRACK
For more information, contact [email protected]
Nonconformance & corrective action tracking system
TQCSI Track makes managing your system easy:
• simple to use and minimal training required • reminder schedule for system maintenance and meetings • enter NCRs in seconds
• automatically populate CARs from NCRs
• allocate ownership of NCRs & CARs and monitor action taken • email or print NCRs, CARs & reports
• link system files to NCRs & CARs
• export data for further analysis • satisfy design requirements of ISO 9001
• monitor objectives & targets (improvement plans)
• assess and register environmental aspects & impacts • assess and register WHS hazards/risks
• spell check built in
• tailor field names for your own operations
• once off purchase price, no licence fee, modest annual fee for upgrades.
After nearly 20 years auditing and certifying management systems throughout the world, we have developed an exciting new product - TQCSI Track, a database tailored specifically for nonconformance reporting, corrective action, design control and scheduling system maintenance. Now there’s no more paperwork to worry about and it’s designed to be used on all PCs on your network, even across an intranet!
TQC
S IN
TER
NA
TION
AL
INTERNATIONAL CERTIFICATION OF MANAGEMENT SYSTEMS
Freecall Australia: 1800 686 739 website: www.tqcsi.com
QUALITY HOUSE WATCH
For an Application Form email [email protected]
Ensure you are notified of changes to legislation, regulations, standards or codes of practice relevant to your industry:
ISO 14001, AS 4801, OHSAS 18001, ISO 22000, QHSE & ISO 9001
require you to be aware of any changes.
Annual Fee (GST incl):
• Standards - $275 for up to 25 standards
• Codes of Practice – $275 for up to 25 codes
• Legislation/regulations - $275 for one state, $330 for two states, $440 for three states, $550 Australia wide.
TQCSI clients receive an extra 20% discount! What you get:
• emailed initial report of document status
• emailed advice of changes to documents with hyperlink
• emailed six monthly summary report of document status
• Federal legislation/regulations update included at no extra charge.
TQC
S IN
TER
NA
TION
AL
INTERNATIONAL CERTIFICATION OF MANAGEMENT SYSTEMS
TQCSI TRADING
www.tqcsi.com www.tqcsitrading.com
TQCSI Trading provides our clients with a facility to showcase their products and services to buyers throughout the world. While predominantly designed to assist TQCSI clients, other appropriately certified manufacturers and suppliers are also welcome to showcase their products and services for a modest fee.
Browse more than 6,000 certified clients’ products and services throughout Asia.
List your Company’s products and services for buyers to view!
TQCSI Trading: • ensures the credibility of the supplier
• ensures their certification is true and current
• ensures regular audits are conducted of their management system by a independent third party
• ensures the supplier continually improves
• ensures the supplier addresses complaints and areas of concern.
For more information visit www.tqcsi.com and link to TQCSI Trading
TQC
S IN
TER
NA
TION
AL
PRIVACY POLICY
CRAIG J BATES, Managing Director20th July 2009
TQCSI understands the importance of protecting the privacy of individuals and is committed to complying with the Privacy Act 1988, and associated National Privacy Principles, to ensure the confidentiality of any personal information collected.
This Privacy Policy applies to Total Quality Certification Services International Pty Ltd represented as TQCS International and TQCSI.
Specifically:· collection - personal information is only collected to ensure appropriate contact with TQCSI clients for certification services· use and disclosure - information will only be used to facilitate the respective training, auditing or certification services; no information will be disclosed to any third party without prior approval· data quality - we will ensure any data collected will be accurate, complete and current· data security - we will protect data from misuse, loss or unauthorised use· openness - the type of information collected is openly available to anyone· access and correction - we encourage personal information to be regularly updated and personal information collected to be available to the individual concerned· identifiers - no Commonwealth or State identifiers are collected or used· anonymity - it is impracticable for individuals to remain anonymous· transborder data flows - no information will be transferred overseas unless absolutely necessary to facilitate training, auditing or certification services· sensitive information - sensitive information is not collected.
Compliance to the National Privacy Principles is supported through procedures documented in TQCSI’s Quality Management System and assured through training of staff and regular review of procedures.
Any person wishing to make a complaint regarding the privacy of information should contact the General Manager by telephone (1800 686 739) or email ([email protected]).
Management fully endorse this Privacy Policy and it is the responsibility of supervisors to ensure it is understood, implemented and maintained at all levels within TQCSI.
TQCS International Pty Ltd TERMS & CONDITIONS
Page 1 of 3 TQCSIF-301 22/1/13
TERM DEFINITION ADDING VALUE TO YOUR CERTIFICATION
TQCSI TQCS International (TQCSI) is a fully accredited, third party certification body providing certification of management systems, including quality (ISO 9001), environmental (ISO 14001), food safety (ISO 22000 & HACCP), workplace safety (AS 4801 & OHSAS 18001) and health accreditation (National Standards).
TQCSI also certifies against other ISO Standards for management systems but is not yet accredited, including energy management (ISO 50001), information security (ISO 27001), risk management (ISO 31000) and medical device manufacturing (ISO 13485). Certification is also conducted against non ISO Standards for management systems, including QHSE and GMP.
We provide a no-nonsense, practical approach to interpreting your management system in accordance with the requirements of the respective Standard.
Application Fee
This is a one off payment to cover the administrative costs of advancing your application to the point of certification. It includes a thorough contract review process where TQCSI must justify competence in auditing your company.
Assistance through the application process.
Commitment from TQCSI to undertake the assessment of activities as agreed with the client.
Client Relations
TQCSI’s experienced office staff are the point of contact to assist you in any way we can. Always available during office hours, all enquiries are answered within 24 hours.
Multiple points of contact.
Personalised service led by the General Manager, who does not audit and is always available.
GAP Analysis Gap Analysis is an optional audit to establish the readiness of the Company for initial certification.
Identifies any short comings in the management system.
Audit Duration The audit duration is dependent on the size and complexity of the business, its products/services and IAF/JAS-ANZ guidelines.
A formal certification process conducted by a professional auditor who has experience in your industry.
TQCSI certification marks are able to be displayed on marketing and promotional material.
TQCSI’s philosophy is to work in partnership with our clients to present a professional auditing and certification service that ensures compliance to the relevant Standard(s), facilitates continual improvement and adds value to the business.
Stage 1 Audit: A preliminary audit to review the management system documentation against the relevant Standard(s), ensure the correct scope of certification is known so that an appropriately experienced audit team can be allocated and assess readiness for the Stage 2 Audit.
An audit to assess compliance with the relevant Standard(s) in order to recommend certification. Also known as the Certification or System Audit, the audit team will ensure the processes within the Company comply with the relevant Standard(s) and the Company’s management system.
An audit conducted to ensure ongoing compliance with the relevant Standard(s). It is usually conducted six or 12 monthly but must conducted at least annually.
An audit to re-assess compliance with the relevant Standard(s) in order to recommend re-certification. Also known as a Re-certification Audit, the audit must be conducted before expiry of the previous Certificate.
A special audit to revisit and, typically, verify that corrective action has been taken to address a major nonconformance.
Stage 2 Audit:
Surveillance Audit:
Triennial Audit:
Follow Up Audit
Annual Registration Fee:
Includes certification, use of the TQCSI Certification Mark, publication in the TQCSI and JAS-ANZ Registers, licencing and maintenance of certification.
TQCSI assures your certification will be accepted worldwide.
TQCS International Pty Ltd TERMS & CONDITIONS
Page 2 of 3 TQCSIF-301 22/1/13
Scope The Scope of Certification appears on your certificate and the JAS-ANZ/TQCSI Registers (website) describing your activities.
The scope is determined during the certification process.
Audit Fees Fees are inclusive of GST. We are registered under GST legislation and will provide you with a tax invoice to enable you to claim tax credits, if appropriate. Our ABN is 59 065 953 924.
A cost effective service with realistic auditing fees.
Travel Expenses: Metropolitan travel expenses will be charged at the flat rate per day per auditor (GST incl) of :
• Sydney/Melbourne/Brisbane - $55.00
• all other capital cities - $38.50.
Where regional or interstate travel is required, standard accommodation, economy class airfares, meals and taxis/hire car expenses, if applicable, will apply. If private motor vehicles are used in lieu of taxis/hire cars, travel rate will be charged at 77 cents (GST incl) per km.
Travel time of $55 (GST incl) per hour will only be charged where regional or interstate travel time exceeds an hour.
All costs are transparent, reasonable and at cost.
No mark up for administration or handling!
Validity of Quotation:
This quotation is valid for three months from the above date.
Fees associated with each quotation remain valid for 12 months where after TQCSI reserves the right to amend the fees.
Costs fixed for validity of quotation.
Certification Marks:
The TQCSI Certification Marks highlight your commitment to continually improving your Company's operations. Use of the relevant TQCSI Certification Mark is encouraged on stationery, literature and marketing material.
The TQCSI Rules of Certification describe how the Certification Marks should be used.
More Information: The attached information consists of the TQCSI Rules of Certification and background information on TQCSI.
TQCSI’s Rules of Certification.
Additional information on TQCSI services.
Transfer Requirements:
The process to transfer certification bodies is very simple and transparent. At any time, you may apply to a new certification body who simply must ensure the same three year certification cycle is continued (ie the next Surveillance Audit will be during the same month previously scheduled by the former certification body) and the new certification body must receive a copy of your last Audit Report (so any previously raised nonconformances are known).
The new certification body simply signs a new Certification Contract (TQCSI calls it a Trade Mark Licence Agreement) and issues new certificates.
Transferring is simple and transparent.
Immediate certification by the new Certification Body.
No need to wait until the next audit.
Transfer fee is waived by TQCSI.
Auditors
TQCSI employs carefully selected auditors who have business experience, understand business demands and are qualified. Whenever possible, we use local auditors to reduce costs.
We are committed to ensuring our auditors are appropriately qualified with sound interpersonal and auditing skills with a commitment to our clients’ continual improvement.
TQCS International Pty Ltd TERMS & CONDITIONS
Page 3 of 3 TQCSIF-301 22/1/13
DEFINITION ACTION REQUIRED
Audit Reports Audit Reports are emailed following review by the TQCSI Certification Approval Panel for consistency and fairness of audit findings.
Rapid, concise Audit Reports.
Report Findings Conformance – Fulfilment of requirements against the Standard and the management system documentation.
No action required.
Observation - A positive or negative comment on the System. It may be praise, consideration of a best practice initiative or drawing attention to something which is outside the scope of the audit.
Client to consider the comment as an opportunity for improvement and address it, if considered warranted.
Discrepancy - A variation from the relevant Standard or management system documentation.
It may only be a minor issue or it could be significant. TQCSI auditors are obliged to report anything that is found to be incorrect. The number of discrepancies reported does not, in itself, infer a good or bad system.
Client to address the discrepancy prior to the next scheduled audit. There is no need to advise TQCSI of the intended action, TQCSI auditors will verify the action taken at the next audit before closing it.
For discrepancies that require a significant amount of work, action need not be completed by the next audit, providing a reasonable effort has been made.
Discrepancies that have not been fully addressed by the next audit will either be left open or, if significant, raised as a minor nonconformance.
Minor Nonconformance - A significant discrepancy or number of discrepancies which indicate a breakdown in part of the management system.
TQCSI auditors are obliged to raise a minor nonconformance for specific issues (eg if not all requirements of internal audits or management review have been met in the previous 12 months, if food safety or workplace safety is jeopardised, if an environmental impact could cause pollution or if a previously raised discrepancy considered as being significant has not been addressed).
Client to develop an action plan to address the immediate problem and the root cause of the issue, including a timeframe, and forward it to TQCSI within a month, or as otherwise indicated, for certification to continue.
Providing the action plan is considered reasonable, certification will continue and TQCSI auditors will verify that the action has been taken at the next scheduled audit.
Major Nonconformance - A very significant discrepancy, number of discrepancies or previously raised minor nonconformance that has not been actioned indicating a serious breakdown in the management system.
TQCSI auditors are obliged to raise a major nonconformance for specific issues (eg if no internal audit or management review has been conducted in the previous 12 months, if food safety or workplace safety is very seriously jeopardised, if an environmental impact could cause serious pollution, or if a previously raised minor nonconformance has not been addressed).
Client to develop an action plan to address the root cause of the issue, including a timeframe, and forward it to TQCSI within a month, or as otherwise indicated.
Normally, TQCSI auditors will need to revisit for a Follow Up Audit to verify that the action has been taken before closing it or downgrading it to minor nonconformance and allowing certification to continue.
