MANAGEMENT SYSTEM TRAINING COURSES · (ISO 270012005), Service Management Excellence, Lean...

… YEAR 2013 …

MANAGEMENT SYSTEMS TRAINING COURSES

By

ACTS Alpha Consulting & Training Services FZC

Business Centre, EO02, Floor-8 Block-10, DIAC Dubai, UAE

Tel: +971 50 694 5125

Contact: Khurram Nawaz Email: [email protected]

Website: www.actsme.com

This document gives detail of the various training courses related to Quality, Occupational Health & Safety, Environmental Management System, Excellence / Quality Awards, Service Management Excellence and HR provided by ACTS. Further information is available upon request.

mailto:[email protected]

ALPHA CONSULTING AND

TRAINING SERVICES (ACTS)

Alpha Consulting and Training Services (ACTS) is a training, consultancy, auditing and

assessment services provider in the fields of Business Excellence Models (including EFQM

and MRM), Quality (ISO 9001:2008), Environment (ISO 14001:2004), Safety (OHSAS

18001:2007), Customer Care Management (ISO 10001:2007), Risk Management (ISO

31000:2009), Integrated Management System, Social Accountability (SA 8000), I.T Security

(ISO 27001:2005), Service Management Excellence, Lean Manufacturing (Production),

Human resource Management, Six Sigma Awareness, Benchmarking, Perception Surveys,

Self-Assessment for Excellence and Business Process Re-engineering.

ACTS brings a fresh and innovative approach to its training and consulting services. Our goal

is to exceed the expectations of every client by offering outstanding professional advice for

management systems implementation, human resources development and greater value for

money, thus improving efficiency for achieving organizational excellence. Our trainers,

consultants and associates are distinguished by their professional, functional and technical

expertise combined with their hands-on experience, thereby ensuring that our clients receive

the most practical and professional service. ACTS focuses on delivering its services to the

clients in a manner that result in improving performance levels, increasing process efficiency

thus creating positive impact on bottom-line and key result outcomes. Our extensive skills

encompass all aspects of relevant training, consultancy, auditing and assessment portfolio

including designing, developing, implementing and monitoring of excellence models and

management systems, tailored to fit specific customer requirements.

ACTS is a learning organization where we are continually expanding upon our knowledge and

services to assist clients with a comprehensive range of professional trainings, value added

consultancy services, performance based auditing and continual improvement based

assessments for organizational excellence. This makes Alpha Consulting and Training Services (ACTS) the preferred choice for the organizations desirous of improving their

performance by availing its’ training and consultancy services.

ACTS FZC Contact: Khurram Nawaz Business Centre, EO02, Floor-8 Tel: +971 (0) 50 6945125 Block-10, DIAC, Dubai, UAE email: [email protected] Website:www.actsme.com [email protected]



Vision

ACTS becoming the preferred choice of all the organizations and businesses for their management systems trainings and related consultancy services requirements.

Mission

For Client Organizations : To offer professional advice for Management Systems Improvement and Organizational Excellence by delivering value for money through inimitable trainings and consultancy services, thus creating positive impact on bottom line and key results outcomes.

For Individual Customer: To provide comprehensive range of distinguished trainings that enhances individual’s professional, theoretical and practical capability.

Values

Customer Centric: ACTS shall focus on enhancing capability and competency of it’s’ customers by providing services which meet and exceed their needs.

Due Professional Care: ACTS will render the services competently and employ highest level of diligence, care and skills in its’ professional conduct.

Ethical Conduct: ACTS shall act ethically in fulfilling its’ commitment to the customers.

Fair Competition: ACTS shall compete fairly and shall not indulge in price war or other unfair practices with it’s’ competitors.

ACTS—YOUR PARTNER IN COMPETENCY IMPROVEMENT

ACTS

ACTS TRAINING SERVICES Alpha Consulting & Training Services (ACTS) is reputed for the quality of its' trainings. ACTS training portfolio boasts a wide range covering management systems, organizational excellence, human resource and or business risks management. ACTS has number of local and international partners and collaborators. Some training programs provided under the aegis of our partners are ac-credited by IRCA (UK) and IEMA (UK) e.g. certified ISO 9001:2008 Auditor / lead auditor and ISO 14001:2004 Advanced EMS Auditor course or OHSAS 18001:2007 Auditor / lead auditor training in occupational health and safety management system.

A list of ACTS reputed but short training portfolio follows, with subject wise grouping.

ACTS TRAININGS PORTFOLIO 2012 / 2013

A C T S – A l p h a C o n s u l t i n g & T r a i n i n g S e r v i c e

Page 1

QUALITY MANAGEMENT SYSTEM COURSES

SN Ref No Course Title Brief Introduction Duration

(days)

1. QS-1 ISO 9001:2008 Awareness Course

This is a foundation course for providing understanding of the quality management system. This training is essential for understanding of the system in any organization and its’ effective implementation.

1 day

2. QS-2 ISO 9001:2008 Documentation Course

This course is designed to impart understanding of the management system documentation, documents management and records control, based on ISO 9001:2008 requirements.

2 days

3. QS-3 ISO 9001:2008 Internal Quality Audit Course

This course is designed to provide skills to internal auditors in quality system auditing. The course is based on ISO 9001:2008 and ISO 19011:2002 standards.

2 days

4. QS-4 ISO 9001:2008 Auditor / Lead Audit Course

This is an IRCA registered course for in-depth learning and registration, as a quality system auditor. This course provides essential skills to conduct quality audits of all types.

5 days

5. QS-5 Becoming an Effective Management Representative

Role of Management Representative is critical for the development, implementation and continual improvement of a management System. This interactive, one-on-one training is designed to provide knowledge and skills necessary for becoming an effective Management Representative.

2 Days

6. QS-6 Seminar for Top Management

This seminar is specially designed for the top management to explain the importance of their role in successful implementation of quality / environmental / safety management systems.

1 day

7. QS-7 Quality Costs, Implications and Control

This course teaches various types of costs related to quality, how they occur, how to measure and control quality costs to be more competitive.

1 days

8. QS-8 Quality Circles The Quality Circle, a concept originated in Japan, is a team consisting of 4 to 8 people who meet regularly to identify and solve problems. This workshop is designed to give understanding of the Quality Circle concept, formation and use of the QCs in the organizations and its’ benefits.

2 days

9. QS-9 Quality Improvement Through Statistical

Improvement in quality through improvement in process focuses on understanding variability and control of variations

2 days



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Process Control

to improve the process capability. There are various statistical tools which can be used to study, annotate and analyze data on process variations. This training is designed to provide understanding and skills in use of the basic statistical tools.

10. QS-10 Problem Solving & Continuous Improvement through Quality Action teams

This course is designed to explain the importance of Incremental and break-through thinking, understanding and applying the 7-steps problem solving process and using the quality tools to solve problems systematically for continuous improvement.

2 days

11. QS-11 Six Sigma Awareness Training

Based on DMAIC process (Define, Measure, Analyze, Improve and Control), Six-Sigma is a business process that allows companies to improve performance by designing and monitoring their day to day activities in ways that minimize waste and resources while increasing customer satisfaction. This training is designed to provide understanding of Six Sigma concepts and methodology.

2 days

12. QS-12 Total Quality Management (TQM)

In order to achieve the highest standards of quality and customer satisfaction, it is necessary to embed quality right across the organization. TQM is the sum total of all the quality concepts applied in an organization with active involvement and participation of employees in order to achieve total customer satisfaction.

2 days

13. QS-13 ISO 10001:2007 Awareness Training

This training provides framework for excellence models in customer care which can be combined with the existing management system. Keeping in view the relevance of this aspect the sustainability and profitability of the organization. This has been designed to provide and develop understanding of concepts related to customer satisfaction and customer complaints

2 days

14. QS-14 Root Cause Analysis

(RCA) Workshop

This workshop style training is designed to develop understanding of the Root Cause Analysis Methods and Techniques and shall create to take effective decisions by first identifying all the causes underlying a problem. RCA is tool to designed to help identify not only what and how a problem / an event occurred, but also why it happened.

1 day

15. QS-15 Bench Marking Course Instead of re-inventing a wheel through sharing and learning from best practices, this training course is designed to develop understanding regarding various benchmarking methods. Further it helps to develop and deploy complete benchmarking process for internal and external benchmarking for achieving world class / best-in-class results.

2 days



Page 3

16. QS-16 Management Development Workshop on Implementing Quality Systems

This senior and middle management focused course helps in comprehensive understanding for major aspects of implementing quality systems covering ten essential subjects, so to apply them for continuous improvement and achieving organizational excellence.

5 days

17. QS-17 Setting Process KPIs, Developing Departmental SLAs and process based Internal Customer Satisfaction Surveys

This workshop style training is designed to develop understanding regarding setting process KPIs and formulating departmental SLAs accordingly. Further it helps to gauge level of continuous departmental improvements for effective KPIs and SLAs implementation through process based internal customer satisfaction surveys.

2 days

18. QS-18 Business Process Re-engineering (BPR)

This training provides concepts and practical aspects of Business Process Re-engineering focusing on BPR implementation and gauging benefits.

2 days

19. QS-19 Kaizen and Gemba Kaizen

‘Kaizen’ synonymous for continuous improvement and helps organizations achieving its goals. This training course covers Kaizen and Gemba Kaizen concepts and their application for improving both organizational processes and work place through elimination of wastes and reworks.

2 days

20. QS-20 5S and Visual Management

Everything has a place and everything should be on its place. This course designed to apply 5S and Visual Management combined approach to highlight efficiency through eliminating wastes, reworks and improving quality aspects and controls.

1 day

21. QS-21 Designing Effective Vision, Mission and Values

Many organizations develop Vision as a slogan for which achievement is difficult to gauge. Is Vision is a slogan, then mostly mission is also becomes slogan. Moreover, Values are created but without people buy in so common understanding becomes complex. This workshop style course provides guidelines to design effective Vision, mission and values of the organization aligning with the strategy.

1 day



Page 4

ENVIRONMENT SYSTEM COURSES


(days)

1. ES-1 ISO 14001:2004 Awareness Course

This is a foundation course for environmental system based on ISO 14001:2004 standard. The course contents include explanation of requirements related to the environmental standard and environmental impact-aspect study.

1 day

2. ES-2 ISO 14001:2004 Internal Audit Course for EMS

This course is designed to provide skills in environmental system auditing. The course is based on ISO 14001:2004 and ISO 19011:2002 standards.

2 days

3. ES-3 ISO 14001:2004 Auditor / Lead Auditor Course for Environment System

Approved by IEMA UK, this course provides essential skills to conduct successful environmental audits and to provide full knowledge with which an auditor will be able to develop understanding of environmental issues, principles and practices to evaluate the system.

5 days

SAFETY MANAGEMENT SYSTEM COURSES

1 SS-1

OHSAS 18001:2007 Safety Awareness Course

This is a foundation course for safety system based on OHSAS 18001:2007 standard. The course contents include explanation of requirements related to the safety standard and skills related to hazard identification and risk assessment.

1 day

2 SS-2 OHSAS 18001:2007 Internal Audit Course for Safety

This course is designed to provide skills in safety system auditing. The course is based on OHSAS 18001:2007 and ISO 19011:2002 standards.

2 days

3 SS-3 OHSAS 18001:2007 Auditor/Lead Auditor Course

To interpret the requirements of the OHSAS 18001 specification and their scope and filled application in accordance to the requirement of ISO 19011 Audit Standard

5 days

4 SS-4

Basic HSE and First Aid

This course provides detailed awareness for basic yet critical HSE hazards, their impact and what to be done in such situations. So first Aid covers understanding of hazardous situations and appropriate action to be taken.

1 day



Page 5

INTEGRATED MANAGEMENT SYSTEM COURSES


(days)

1 IMS-1 IMS Awareness Course

(QHSE) This course is designed to provide an understanding of the requirements of quality, safety and environmental management system standards and their effective implementation.

2 days

2

IMS-2 IMS Internal Audit Course

This course is designed to provide necessary training and competency to conduct internal audits in conformance with ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007 standards. The course is based on the auditing requirements of ISO 19011:2002 standard.

3 days

OTHER MANAGEMENT SYSTEM COURSES

1

SC-1 ISO 28000 Supply Chain Management Standard Awareness

Today’s organizations need to consider supply chain as management system and thus require keen focus on the complete supply chain of the business processes so to avoid process errors, complaints, dissatisfactions and hence positive impact on the revenues. ISO has established international standard for Supply Chain Management. This workshop style course provides detailed awareness for ISO 28000 Supply Chain management Standard.

2 days

2 SA-1 SA 8000 Awareness This course is designed to provide understanding of the

requirement of the standard and how it can be implemented and integrated into other management systems.

1 day

3 SA-2 SA8000 Internal Audit

Course This workshop is designed on the lines of similar IRCA recognized courses to provide conventional internal auditor training.

3 days

4 IS-1 ISO 27001:2005

Information Security Workshop

To create awareness about IT solutions, its important fundamentals and basics and its related Security Control, Security Policies and Procedures.

3 days



Page 6

BUSINESS EXCELLENCE COURSES


(days)

1 BE-1 EFQM Excellence Model

Awareness This workshop style training course provides comprehensive awareness regarding EFQM Excellence Model to help its application within organizations.

2 days

2

BE-2

Self-Assessment Methods for Business Excellence Models

It is a common question that ‘how and where to start for excellence’? This workshop is developed focusing on application of various self-assessment methods to reveal existing levels with respect to excellence model and how to develop approaches, deploy and regularly refine them for best possible results.

3 days

3

BE-3

Assessment Process for EFQM Business Excellence Model

This workshop style training course provides ample understanding for EFQM Excellence Model criteria and detailed assessment process for Business Excellence Model not only to help the organization for achieving excellence and knowing what assessors look for but also for assessors about how to perform effective assessment.

3 days

4 BE-4 Writing good

submission document for Business Excellence Award

This course is designed for organizations seeking business excellence / quality award to provide them important pointers and tips about writing good submission document both from organization’s and assessment view points.

2 days

5

BE-5

Business Excellence Model Requirements, Self-Assessment Techniques and writing good submission document

Becoming a World-class organization is a dream of many organizations. This workshop is designed to provide overall detailed process required to kick-start the excellence process, implementation of the criteria and applying for the business excellence / quality award.

5 days

6

BE-6

Leadership Factors / Barriers for Business Excellence Model Implementation

Achieving organizational excellence is not possible without visible involvement of leadership. This course is designed for senior management revealing factors / barriers occur at a strategic management level for excellence model implementation and possible remedies.

1 day

SERVICE EXCELLENCE COURSES

1

SE-1

Service Management Excellence Course

This training course focuses on all aspects of service management that enables the organization to design, implement, monitor and manage the effectiveness of services offered to attain service excellence, customer

3 days



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satisfaction and loyalty.

2

SE-2

Inter-personal Skills & Effective Communication

This training course enlighten the attendees with issues related to inter-personal skills and effective communication and helps them to change / improve their attitude, communication and personal abilities, increasing their effectiveness and efficiencies within and across departments for achieving organizational goals.

3 days

3

SE-3

Essentials of Superior Customer Service

As constant changes are increasing customer demands and so superior customer service became crucial for organizations. This training course is designed to build and enhance understanding regarding service characteristics, dimensions, service profit chain and various relevant approaches so organizations utilize them to achieve level of superior customer service.

3 days

4

SE-4

Qualitative Service Standards Course

Soft skills are common issues both in service and manufacturing sectors. This course focuses on establishing four crucial qualitative service standards to enhance staff soft skills not only for internal customers but also for external customers, hence improves people service levels.

2 days

5

SE-5

Achieving Organizational Vision through Superior Service Performance

Vision without action is just a dream and in case of service sectors alignment of organizational vision with superior service performance at front level is crucial. This course is designed to build and enhance understanding especially of front liners for achieving organization’s vision through superior service performance.

3 days

BUSINESS RISK MANAGEMENT COURSES

1 RM-1

ISO 31000 Risk Management Standard Awareness

Uncertainty is part and parcel of our life and so risk is always inherent characteristic with it. ISO has established international standard guidelines for Risk Management. This workshop style course provides detailed awareness for ISO 31000 Risk management Standard.

2 day

2 BCM-1

ISO 22301 Business Continuity Management System Standard Awareness

In today’s business world, successful continuity of business without disruptions is critical. It is further crucial that how the organizations prepare themselves for disruptions, incidents and unforeseen situations. ISO has established international standard for Business Continuity Management in view of these. This workshop style course provides detailed awareness for ISO 22301 Business Continuity Management System Standard.

2 days



Page 8

HUMAN RESOURCES COURSES


(days)

1

HR-1 Staff Suggestion Scheme (SSS)

Employee suggestion scheme is among various tried and tested techniques being used globally to nurture culture of creativity and innovation for continuous improvement and enhanced staff motivation. This course is designed to establish and enhance understanding regarding begin-to-end employee suggestion scheme process and its usefulness within organization.

1 day

2

HR-2 Human Resource Management and its Strategic Role

Global competition, sales growth, high production, etc., are putting more pressure on HR to improve, to lower costs, to make workers more productive and to do things better and less expensive. Therefore HR function is a key player in helping companies to achieve these strategic goals. This course is designed for HR personnel to understand strategic role of Human Resource Management.

1 day

3

HR-3 Recruitment and Selection Process

Recruitment and selection process invariably influenced employee competencies and behaviour and, through them, the company’s bottom line. Therefore selecting the right employees is crucial for business. This course provides essentials related to all major areas involved in effective recruitment and selection process.

1 day

4

HR-4 Performance Management and Appraisals

Performance Management and corresponding appraisal mechanism generally facilitate and promote the effective management of employee performance to enhance job satisfaction, to advance staff development and support career development. The process is normally aligned with organizational business strategies cascading down to departmental and individual objectives both quantitative and qualitative. This training course highlights basics of Performance management and appraisals and its alignment with organization’s objectives.

1 day

5

HR-5 Training and Development

World Class companies recognize that to maintain a committed and competent workforce, it needs to ensure that there is adequate training and development provided for all employees. This training course is designed to help developing detailed begin-to-end training and development process creating win-win relation both for the individuals and the organization.

1 day



Page 9

6

HR-6 Staff Grievance Handling and Health & Safety Requirements

To error is human, so HR role is critical to handle grievances to maintain conducive work environment. Such situations and routine working can rise to hazardous conditions that can risk employee safety and health. World class organizations therefore also keep safety of their employees first at work to avoid accidents and loss time. This course is designed to highlight grievance handling and to increase HR personnel understanding about how to manage employee safety and health issues at work.

1 day



Page 10

LEAN MANUFACTURING COURSES


(days)

1

LM-1 Lean Production This training course is designed to develop awareness and understanding regarding lean manufacturing / production concepts focusing on Quality, Cost & Delivery, Kanban (pull system), JIT, 5S, Visual Management, one piece flow and Kaizen for improving production efficiency through eliminating wastes, reworks and improving quality aspects and controls.

2 day

2

LM-2 Kaizen and Gemba Kaizen

‘Kaizen’ synonymous for continuous improvement and helps organizations achieving its goals. This training course covers Kaizen and Gemba Kaizen concepts and their application for improving both organizational processes and work place through elimination of wastes and reworks.

2 days

3

LM-3 5S and Visual Management

Everything has a place and everything should be on its place. This course designed to apply 5S and Visual Management combined approach to highlight efficiency through eliminating wastes, reworks and improving quality aspects and controls.

1 day

ACTS—YOUR PARTNER IN IMPROVING THE BOTTOM-LINE

ACTS

ACTS CONSULTANCY SERVICES

ACTS offers its facilitation and consultancy services in several areas of Management Systems and Excellence Awards:

Management Systems Consultancy (ISO 9001, ISO 14001, OH-SAS 18001, ISO 31000, ISO 22301, ISO 28000, ISO 27001)

Business Excellence & Business Risk Assessment Quality Awards Consultancy (EFQM, DQA, SKEA, SEEA, MRM

and others) Quality Awards Self- Assessment for Excellence Performance Excellence Awards ISO Management System Maintenance Management Systems Internal Auditing Supplier Audit

Brief introduction to some of our premiere consulting services is given in the following pages.

ACTS CONSULTING SERVICES [Year] 2013

A C T S – A l p h a C o n s u l t i n g & T r a i n i n g S e r v i c e s

Page 1

EXCELLENCE MODEL (EFQM / DQA / SKEA / MRM)

Excelling in business and becoming a world-class organization is a dream of very organization. Thus, the organizational excellence has become a visionary goal for companies. The business excellence models such as EFQM Excellence Model provide companies with systematic approach to organizational excellence and help them embark on journey to excellence. Successful organizations not only enjoy recognition but also create and reinforce commitment to excellence.

ACTS Specializes in almost all local and regional excellence models both from theoretical and practical aspects. It provides answer to often asked question like ‘how and where to start for excellence, how to complete the process and how to apply for excellence awards? ACTS has trained a number of corporate and individuals on excellence models and their applications. ACTS provides consulting services in implementation of excellence models and has developed and implemented excellence models in several organizations. These include:

- EFQM Excellence Model - All regional awards based on EFQM Excellence Models such as DQA, SKEA, SEEA, etc. - Deming Prize - MBNQA

SELF-ASSESSMENT FOR EXCELLENCE

As defined by EFQM, “Self-assessment is a comprehensive, systematic and regular review of an organization’s activities and results referenced against the EFQM Excellence Model”.

The self-assessment process allows the organization to differentiate clearly its strengths and improvements areas and culminates in planning and implementation of improvement actions. Self-assessment as a tool can be used, therefore, for continuous improvement of organizational processes.

EFQM and other excellence models have played an important role in achieving superior quality levels in the organizations. Self-assessment for excellence further helps organizations to strive for continuous improvement through capitalizing on their strengths and act on areas for improvements. It is a common question that how and where to start for excellence? Self-Assessment is an answer as it is always beneficial for an organization to start with self-assessment while embarking on decision to implement the excellence model. Selecting appropriate self-assessment method and focusing on key factors is critical for EFQM process initiation.

ACTS specializes in self-assessment techniques, provides training and consultancy for all sectors of the organisations. These methodologies include:

i- Questionnaire ii- Proforma iii- Interviews iv- Matrix v- Award Simulation



Page 2

vi- Hybrid Self-Assessment approach To complement outcome of above techniques, ACTS has also developed a unique method called the “Data Fact Sheets”.

RISK MANAGEMENT

Organizations face uncertain situations due to internal and external factors. The effect of the uncertainty on the organization’s objective is “Risk”. Therefore organizations need to enhance understanding of the risk management from system perspective to help integrating framework for managing risks within the organization. ISO 31000:2009 Risk Management Standard guidelines for effective application of risk management program within the organization. It provide understanding regarding risk management principles, risk management framework and risk management process focusing on enhancing internal controls and risk based auditing. ACTS is a pioneer in the region to provide training and consulting services in ISO 31000-2009 Risk Management Standard.

BUSINESS CONTINUITY MANAGEMENT

Risk is inherent whatever we do and so Business Continuity is a matter of survival for any business to provide satisfaction to all stakeholders about the integrity, creditability and reliability of the business. In particular, Business Continuity Management has been a critical success factor after the economic recession. ISO 22301:2012 Business Continuity Management is a internal standard provide complete framework and process for establishing and implementing Business Continuity Management System in the organization. This reinforces systematic perspective of management system focusing on business impact analysis and risk assessment. Organizations’ wish to implement this standard can achieve coveted certification. ACTS is a pioneer in the region to provide training and consulting services in ISO 22301:2012 Business Continuity Management System standard.

HUMAN RESOURCE MANAGEMENT

Human Resource personnel are facing interesting times. Global competition, sales growth, high production, etc., this means more pressure to improve ----- to lower costs, to make staff more productive and to do things better and less expensive. Therefore HR function is a key player in helping companies to achieve these strategic goals. World class organizations consider their employees as most business critical asset and so focus on talent retention. Human Resource Management plays strategic role in managing, motivating, satisfying and retaining talented work force using various processes such as Recruitment & Selection, Training & Development, Managing Diversity, Performance Management & Appraisals, Rewards & Recognitions, Staff Suggestion Schemes, Career Growth & Succession Planning,



Page 3

Grievances Handling and Staff Safety. ACTS Maintains excellent resources for HRM training and consultancy.

INTERNAL AUDIT AND SYSTEM MAINTENANCE SERVICES

ACTS offers its consultancy and management systems maintenance services to ensure companies remain in conformance with the established systems and their applicable standards.

All management systems require internal auditing. Internal audit are powerful management tools which enable system evaluation and continual improvement in the system performance. Often companies are overwhelmed with busy schedules or lack of necessary expertise to conduct audits competently.

ACTS audit and system maintenance services include:

• Internal Audit Services for Quality (ISO 9001), Environment (ISO 14001) and Occupational Health & Safety Management Systems( OHSAS 18001)

• Suppliers Audit • System Maintenance Services • Management Systems Documents Update • Suppliers’ Audit • Second Party Audit

OUR CLIENTS AND PARTNERS

ACTS values all its’ clients equally. ACTS considers working for and with a client as an enduring partnership and an expression of trust. ACTS clients include organizations and companies from various economic and business sectors, both public and private. Some of the common names in the market include:

Etisalat Holding Services

Dubai Islamic Bank

Bank Muscat (Oman)

Al Abbar Group

Smart World

National Bonds Corporation

Dubai Aviation City Corporation (Dubai World Central)

ESNAAD (ADNOC Group of Companies)

ACTS also work with organizations under partnerships. Our Partners and Associates, whose clients we serve regularly include:

Dubai Quality Group IQ Global Services, India Vinçotte International Middle East

AQTS, USA

ISO 9001:2008 Awareness Workshop

This training is available both in-house and in public seminars.

Useful for:

Everyone in an organization specially the management cadre

About the tutors:

The training is conducted by quality practitioners with wide industrial experience

Training Material & Certificates

Every participants receives a training folder and an attendance certificate.

Benefit to the Organization

• Improved customer care • Improved work competency • Better process and product

understanding • Waste Reduction One Day Workshop

This workshop style training is designed to provide and develop understanding of quality system concepts. This training will also create basic understanding of the requirements of a quality system given in ISO 9001:2008 standard.

The workshop provides interpretation of the concepts given in ISO 9001:2008 standard and explanation of its' various clauses with examples. It course contents will cover;

Quality Concepts and vocabulary - ISO 9000:2005 ISO organization and ISO standards Quality System Principles P.D.C.A concept Process approach concept and its' use Quality system documentation ISO 9001:2008 Requirements How best to implement ISO 9001 in the organizations Individuals roles in system implementation Exercises, discussions & sharing experiences

QUALITY SYSTEM TRAINING

Alpha Consulting and Training Services FZC

P. O. Box 50346, Dubai, United Arab Emirates

Email: [email protected] : Khurram Nawaz +971 50 694 5125

Management systems – Excellence Awards – Human Resource Training & Consulting

Services

Other ACTS Quality Trainings:

IRCA certified ISO 9001:2008 Lead Auditor Training

Internal Audit Training Process Improvement QMS Documentation Becoming and Effective MR Statistical Quality Control Root Cause Analysis Top Management Awareness Course Cost of Quality


ISO 9001:2008 Internal Audit Training


Useful for:

Managers, quality engineers, inspectors

About the tutors:

The training is conducted by quality practitioners with wide industrial experience


Every participants receives a training folder and those passing the examination get internal auditor certificate.


• Improved customer care • Effective internal audit system • Higher Process efficiency • Reduced defects and rejection rate • Waste Reduction

Two Days Course

Organization implementing ISO 9001:2008 standard are required to conduct effective internal audits to evaluate system performance and improve its’ effectiveness. This workshop style training is designed to create understanding of the quality system auditing concepts and develop auditing skills.

This rigorous 2-days course follows IRCA guidelines for internal audit Body of Knowledge (BoK) and skills set required for implementing an effective audit program in the organizations. The course contents will cover;

• Quality Concepts and vocabulary - ISO 9000:2005 • Quality System Principles • ISO 9001:2008 standard requirements interpretation • Quality system documentation • Internal Audit Planning • Quality auditing methods & techniques • Audit findings, non-conformances, corrective actions • Presenting audit findings • Writing audit reports • Exercises, discussions & sharing experiences






Services



ISO 9001:2008 Awareness Training Process Improvement QMS Documentation Becoming and Effective MR Statistical Quality Control Root Cause Analysis Top Management Awareness Course Cost of Quality


ISO 9001:2008 IRCA LEAD AUDIT

TRAINING


Useful for:

• Managers and process owners.

• Quality Managers & Engineers

About the tutors:

The training is conducted by approved tutors who are quality practitioners with wide industrial experience


Every participant receives a training folder. Participants passing the examination receive IRCA approved LAC training certificates.


• Effective internal and external evaluation of the quality system.

• Improved customer care • Improved work competency • Better process and product quality • Efficient processes Five Days Training

In collaboration with Abacus Quality Training Services (AQTS) Texas USA, ACTS provides a comprehensive 5-days Quality Lead auditor training course for the organizations seeking to improve their quality performance. This course is approved by UK based IRCA and IATCA, and meet criteria IRCA/2245 & IATCA/17252.

ISO 9001:2008 Quality Auditor / Lead Auditor training course is an internationally recognized training fulfilling the training requirement and criteria for registration as a quality system auditor. The certificates are issued by AQTS Houston Texas USA. The course is designed to create proper understanding of the system requirements and auditing within an organization.

Contents: The course syllabus is approved by IRCA UK. This is designed to impart an in-depth and professional level knowledge of the concepts related to quality system and its’ auditing. These include briefly, quality concepts and their application to organizational needs, understanding ISO 9001:2008 standard and principles of quality, functional processes, measurement and improvement, quality system documentation and its’ control, quality system auditing & assessment process - ISO 19011:2011, Audit planning and implementation, methods and techniques of performing quality audits, writing NCs and Corrective Action Requests.






Services


ISO 9001:2008 Internal Audit Training ISO 9001:2008 Awareness Training Process Improvement QMS Documentation Becoming and Effective MR Statistical Quality Control Root Cause Analysis Top Management Awareness Course Cost of Quality


ISO 14001:2004 Awareness Workshop


Useful for:

Everyone in an organization specially the management cadre

About the tutors:

The training is conducted by qualified and competent environmental system tutors with wide industrial experience


Every participant receives a training folder and an attendance certificate.


• Improved regulatory compliance • Reduced wastages & reduced tariffs • Lower insurance costs • Better public image

One Day Workshop

Since 1970s, the world has increasingly become aware of the environmental problems such as global warming due to green house gases (GHG) emission, industrial pollution and over exploitation of natural resources. These are considered largely responsible for the climate change and depletion of non-renewable natural resources resulting in decreasing the quality of life and sustainability. To meet their international obligations, countries around the world are issuing laws which bound industries to improve their environmental performance and reduce their carbon footprint.

This informative one-day training course provides understanding of environmental management systems for better environmental performance, how environmental policies and best practices can enhance or provide boost to the businesses in fulfilling their social responsibilities and demonstrating better compliance with environmental regulations. The course contents will help in;

Learning about major environmental issues and challenges.

Becoming familiar with the Environmental Management System (EMS) standards and their application

Learning how environmental management can benefit the organization image and profitability.

Knowing about the regulatory requirements of the environmental systems.

Learn what can be done to lower CO2 or carbon footprint.

Exercises, discussions & sharing experiences

ENVIRONMENTAL TRAINING





Services



EMS Internal Audit Training Top Management EMS Awareness Course Environmental Risk Assessment Training Environmental Regulations & Their

Compliance EMS Documentation


ISO 14001:2004 Internal Audit Training


Useful for:

Managers, engineers, supervisors and persons performing the HSE functions.

About the tutors:

The training is conducted by qualified and competent environmental system tutors with wide industrial experience


Every participant receives a training folder. Internal auditor certificate is awarded to persons passing the examination.


• Effective internal evaluation • Improved regulatory compliance • Lower insurance costs • Better public image

Two Days Workshop

Organizations are increasing adopting ISO 14001:2004 standard as a framework for establishing the Environmental Management System in order to improve their performance and reduce their carbon foot-prints. As one of the essential requirements of this system, auditors competent in the system should carry out periodic internal audits of the environmental system to ensure it remains suitable and effective to the needs of the organization.

Internal Auditor Training Course for ISO 14001:2004 Environmental Management System is designed to provide requisite knowledge and skills to the participants to plan, conduct and report audit in accordance with ISO 19011:2002 standard. This training of internal auditors focuses on teaching participants an effective approach for auditing environmental management system requirements including environmental legislations. . The course contents will help in;

Requirements of ISO 14001:2004 o Environmental policy & Objectives o Impact-aspect analysis o Pollution control measures o Emergency handling

Audit Planning, Performance & Reporting Methods o Interviewing styles o Use of audit protocols

Compliance verification Managing the on-site auditing process Recording audit deficiencies or non conformances Writing audit reports






Services


IEMA approved ISO 14001:2004 Lead Auditor Training

Environmental system Awareness Course Top Management EMS Awareness Course Environmental Risk Assessment Training Environmental Regulations & Their



ISO 14001:2004 LEAD AUDITOR TRAINING

It is an IEMA, UK approved Course conducted in collaboration with our partners IQ Global Solutions India & IQMS UK. This training is available both in-house and in public seminars.

Useful for: Managers, auditors and personnel performing the HSE roles and responsibilities.

About the tutors:

The training is conducted by IEMA approved and competent environmental system tutors with wide industrial experience


Every participant receives a training folder. Those successfully passing the examination receive pass certificates, other are issued attendance certificates.


• Better evaluation and implementation of the environmental system.

• Improved regulatory compliance • Better processes efficiency and cost savings • A responsible image

Five Days Course

Preservation and protection of environment is the biggest challenge facing the world today. Consequently, the companies are under increasing pressure from the society and the legal requirements to demonstrate that they contribute to the preserving the environment and do not pursue profit at the expense of it. The customers, the governments and the communities want to use and promote eco-friendly products and services to minimize or mitigate their effect on global environments. To help improve performance in environmental arena, organizations implement Environmental Systems based on ISO 14001 standard in order to demonstrate their corporate social responsibility and reduce their carbon foot-prints.

The training syllabus is approved by IEMA UK. It is designed to impart an in-depth and professional level knowledge of the concepts related to environmental system and its’ auditing. These include briefly:

Understanding of environmental issue like carbon emissions and their relevance to organizational performance.

Identifying applicable environmental aspects and legislations Understanding suitable methods for environmental aspects

identification and emergency preparedness Interpreting the requirements of ISO 14001 standard. Planning and conducting an audit in accordance with ISO 19011 Reporting results of an audit, including writing valid, factual

and value-adding reports Undertaking audit follow-up activities, including the evaluating

effectiveness of the corrective actions.






Services


ISO 14001:2004 Awareness Training EMS Internal Audit Training Top Management EMS Awareness Course Environmental Risk Assessment Training Environmental Regulations & Their



OHSAS 18001:2007 1-DAY AWARENESS WORKSHOP

Industrial Safety is basic for the success of a business or industry. Safety is more than accident prevention; it requires management involvement and employees participation in creating safe work environment. Safety requires a proactive and systematic approach acceptable to governments, professional bodies and all stakeholders. This approach is presented in OHSAS 18001:2007, a standard widely accepted as a framework for a Safety Management System. Safety of employees is legally binding on companies engaged in industrial operations, services and production. Objective: The aim of this one-day awareness training workshop is to create understanding of concepts related to industrial safety and the management system approach which promotes safety culture in the organizations.

Course Contents: Main topics covered in this training will include; • Safety Concepts • General Industrial hazards • Safety Issues in Industry; Construction, Chemical, Metal etc. • Identification Hazards an assessment of Risk • Safety Management System: OHSAS 18001 Requirements • Safety Audits & Inspections • HSE Plan; What it should contain and how to prepare • Short Exercises

Who should attend: This course is designed for managerial level; staff and line managers, project managers and safety officers. Course Facilitators: Course facilitators are competent and qualified quality and safety practitioners with practical industrial and managerial experience. They will act as facilitators in the learning process. Course Material: Course material given to each participant will include study material and copies of the relevant standard. Each participant will be entitled for a training certificate. Course Schedule and venue: The training runs from 09:00 hrs. to 17:00 hrs with one lunch and coffee breaks. This course can be done both in-house and in a public seminar arranged in a hotel. For further details, fee or quotation, please contact:




Management systems – Excellence Awards – Human Resource Training

& Consulting Services


OHSAS 18001:2007 2-DAYS INTERNAL AUDIT TRAINING

OHSAS 18001:2007 is a widely used standard for establishing an Occupational Health & Safety Management System in the industry and business safety requirements. One of the essential requirements of this standard is periodic internal auditing of the safety system to verify its’ continued effectiveness to the needs of an organization. This Internal Auditor Training for OHSAS 18001:2007 Safety Management System is designed to provide requisite knowledge and skills to the participants to plan, conduct and report audit in accordance with ISO 19011:2002 standard.

Course Contents: The course is based on a comprehensive body of knowledge. This includes; Safety concepts and terminology – Hazards – Identification of hazards in the industrial environment – Risk – Hazard and Risk Determination – Health and Safety Issue at Work – Introduction to OHSAS 18001:2007 Standard – OH&S Policy – Planning – Safety Objectives – Safety Management Programs – Implementation and Operation – Structure and Responsibility – Training, Awareness & Competence – Consultation and Communication – Safety Documentation – Document & Data Control – Operation Control – Emergency Preparedness & Response – Checking & Corrective Action – Performance Measurement & Monitoring – Accidents / Incidents – Records Management – Audits – Management Reviews – ISO 19011:2002 audit concepts and terminology – Audit process and responsibilities – Auditors qualification – Planning of ‘Process Approach’ audit – Audit scope, objective and plan – Audit checklist – Document review – Opening meeting – Conducting on-site audit – Audit methods and techniques – Collecting evidence – Interviewing techniques – Observations – Records check – Activities sampling – Audit findings – Grading non-conformities – Corrective Action Requests – Closing meeting – Audit Report – Typical contents of an audit report – Surveillance and follow up visits

Who should attend: This course is designed for all managerial level; safety managers, supervisors, staff and line managers, project managers and safety officers.

Course Facilitators: Course facilitators are competent and qualified safety practitioners with practical industrial and managerial experience.

Course Material: Course material given to each participant will include study material and copies of the relevant standard.

Course Certificates: Each participant will be entitled for a training certificate.

Course Schedule and Venue: The training runs from 09:00 hrs. to 17:00 hrs with one hour lunch/prayers break and two coffee breaks. The venue and the detailed programme will be intimated well in advance of the scheduled dates.

For further details, fee or quotation, please contact:







OHSAS 18001:2007 LEAD AUDIT COURSE

5-DAYS IRCA APPROVED TRAINING

Occupational Health and Safety Assessment Series course is designed to enable the participants to carry out effective auditing of Occupational Health & Safety Management System, based on the requirements of OHSAS 18001:2007 standard, in all types of industrial activities. This is a valuable course for the organizations interested in enhancing the performance and effectiveness of their health and safety functions. This course provides the participants with knowledge and skills to understand and conduct audits in conformance with the national and international accepted norms and regulations related to OHSAS 18001 requirements and specifications.

Course Contents: This course will include;

• Occupational Health & Safety concepts and terminology – Hazards – Identification of hazards in the industrial and work environments

• Risk – Hazard and Risk Determination – Health and Safety Issues at Work – • OHSAS 18001:2007 Standard requirements – Health & Safety Policy – Planning – Safety

Objectives – Safety Management Programs – Implementation and Operation, Performance Measurement & Monitoring – Accidents / Incidents

• ISO 19011:2011 audit concepts and terminology – Audit processes– Auditors qualification and responsibilities – Planning of ‘Process Approach’ audit

• Audit scope, objectives and plan – Audit checklist – Document review • Opening meeting – Opening on-site audit • Audit methods and techniques – Collecting evidence – Interviewing techniques – Observations –

Records check – Activities sampling – Safety Inspections • Recording Audit findings – NCs - Grading non-conformities – Corrective Action Requests – • Closing meeting – Communicating audit results • Audit Report – Typical contents of an audit report – Surveillance and follow up visits

Who should attend: This course is designed for all managerial level; safety managers, supervisors, staff and line managers, project managers and safety officers.

Course Facilitators & Material: Course facilitators are competent and qualified safety practitioners with practical industrial and managerial experience. Course material given to each participant will include study material and copies of the relevant standard.

Course Certificates: Participants qualifying the examination will receive IRCA approved training certificates.

Course Schedule and venue: The training runs from 09:00 hrs. to 17:00 hrs daily with lunch / coffee breaks.

For further details, fee or quotation, please contact:







A2013TS

ACTS LICENSES & TESTIMONIALS

Date: 28th

November 2011

To: Mr. Khurram Nawaz

Managing Partner

ACTS

Dubai, UAE

Subject: Appreciation – EFQM Assessor Training Course

Dear Mr. Nawaz,

It is with great pleasure to thank you for your sincere efforts and professionalism shown during

your delivery of the ‘EFQM Assessor Training Course’ at Etisalat Academy during 14 – 16

November 2011.

Your planning, conduct, interaction, and communication during the course were particularly

pleasant, that received a great deal of appreciation from all the participants.

The team at Etisalat Services Holding, and myself would like again to appreciate your valuable

inputs and knowledge shared in this course, and look forward for continuing partnership in our

future initiatives and projects.

Best regards

Dr. Kamal S Eltahir

Director / Quality services

Etisalat Services Holding (ESH)

[email protected]


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