SkillSoft - US English Business Skills Course Catalog · Organizational Process Management and...

SkillSoft - US English Business Skills Course Catalog

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SolutionArea Curriculum

SeriesorLearningPath Course Title Course #

EstimatedDuration(in hours)

NASBACredit

PMIPDU

NOTE: Click on a course number for a complete course description.

BUSINESS STRATEGY and OPERATIONS

Operations Curriculum

Six Sigma Black Belt (2007 BOK):Enterprise-Wide Deployment

Lean and Six Sigma oper_11_a01_bs_enus 2.00

Six Sigma Projects andthe Black Belt Role

oper_11_a02_bs_enus 2.00

Six Sigma Leadershipand ChangeManagement


Six Sigma Black Belt (2007 BOK):Organizational ProcessManagement and Measures

Critical Requirementsand Benchmarking forSix Sigma


Business Performanceand Financial Measuresin Six Sigma


Six Sigma Black Belt (2007 BOK):Team Management

Forming Project Teamsfor Six Sigma


Motivation andCommunication in SixSigma Teams


Managing Six SigmaTeam Performance


Six Sigma Black Belt (2007 BOK):Define

Using Voice of theCustomer in Six Sigma


Developing ProjectCharters and TrackingSix Sigma Projects


Six Sigma Black Belt (2007 BOK):Measure

Process Characteristicsfor Six Sigma


Data Collection andMeasurement in SixSigma


Six Sigma MeasurementSystems


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Basic Statistics andGraphical Methods forSix Sigma


Probability for Six Sigma oper_15_a05_bs_enus 2.00

Process Capability forSix Sigma


Six Sigma Black Belt (2007 BOK):Analyze

Correlation andRegression Analysis inSix Sigma


Multivariate Analysis andAttribute Data Analysisin Six Sigma


Hypothesis TestingConcepts and Tests forMeans in Six Sigma


Tests for Variances andProportions, ANOVA,and Chi-square Tests inSix Sigma


Nonparametric Tests inSix Sigma Analysis


Nonstatistical AnalysisMethods in Six Sigma


Six Sigma Black Belt (2007 BOK):Improve

Designing and PlanningExperiments in SixSigma


Conducting Experimentsand Analyzing Results inSix Sigma


Improvement Methodsand ImplementationIssues in Six Sigma


Six Sigma Black Belt (2007 BOK):Control

Statistical ProcessControl (SPC) in SixSigma


Nonstatistical ControlTools and MaintainingControls in Six Sigma


SustainingImprovements andGains from Six SigmaProjects


Six Sigma Black Belt (2007 BOK):Design for Six Sigma (DFSS)Frameworks and Methodologies

Common Design for SixSigma Methodologies,Design for X, and




















Robust Design

Special Design Tools inDesign for Six Sigma


Fundamentals of Lean for BusinessOrganizations

Introduction to Lean forService andManufacturingOrganizations

oper_20_a01_bs_enus 1.00 1.00 1.00

Using Lean forPerfection and Quality

oper_20_a02_bs_enus 1.00 1.00

Lean Tools andTechniques for Flow andPull

oper_20_a03_bs_enus 1.00 1.00

Reducing Waste andStreamlining Value FlowUsing Lean

oper_20_a04_bs_enus 1.00 1.00

Value Stream Mappingin Lean Business

oper_20_a05_bs_enus 1.00 1.00

Applying Lean in Serviceand ManufacturingOrganizations

oper_20_a06_bs_enus 1.00 1.00

Five Steps to Perfection:Implementing Lean

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Value Stream Mapping _pc_bi_ssbi010 0.10

Operations Management

Operations Managementand the Organization

oper_21_a01_bs_enus 1.00 1.00 1.00

OperationsManagement: Productand ServiceManagement

oper_21_a02_bs_enus 1.00 1.00 1.00

Operations and SupplyChain Management

oper_21_a03_bs_enus 1.00 1.00 1.00

OperationsManagement: InventoryManagement

oper_21_a04_bs_enus 1.00 1.00 1.00

OperationsManagement:Forecasting andCapacity Planning

oper_21_a05_bs_enus 1.00 1.00 1.00

OperationsManagement:Operations Scheduling

oper_21_a06_bs_enus 1.00 1.00 1.00

OperationsManagement:Management of Quality

oper_21_a07_bs_enus 1.00 1.00 1.00

OperationsManagement: FacilitiesPlanning andManagement

oper_21_a08_bs_enus 1.00 1.00 1.00

Managing Customer-Driven ProcessImprovement

Customer-driven oper_22_a01_bs_enus 1.00 1.00 1.00








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Process Improvement:Basic Framework

Customer-drivenProcess Improvement:Identifying CustomerNeeds

oper_22_a02_bs_enus 1.00 1.00 1.00

Customer-drivenProcess Improvement:From Customer Needsto ProcessRequirements

oper_22_a03_bs_enus 1.00 1.00 1.00

Customer-DrivenProcess Improvement:Mapping and MeasuringProcesses

oper_22_a04_bs_enus 1.00 1.00 1.00

Customer-drivenProcess Improvement:Analyzing ProcessProblems

oper_22_a05_bs_enus 1.00 1.00 1.00

Customer-DrivenProcess Improvement:Identifying ImprovementIdeas and Solutions

oper_22_a06_bs_enus 1.00 1.00 1.00

Customer-drivenProcess Improvement:Implementing andMaintainingImprovements

oper_22_a07_bs_enus 1.00 1.00 1.00

Purchasing and VendorManagement Essentials

Fundamentals ofPurchasing and VendorManagement


Purchasing: FindingSources of Supply


Selecting Suppliers andAdministering Contracts


Evaluating SupplierPerformance andManaging SupplierRelationships


Six Sigma: Champion Training

Introduction to SixSigma for Champions

oper_03_a01_bs_enus 3.00 2.00 3.00

Six Sigma ProcessImprovement

oper_03_a02_bs_enus 3.00 2.50 3.00

Six Sigma Projects andProject Teams

oper_03_a03_bs_enus 2.50 2.50 2.50

Managing and DeployingSix Sigma

oper_03_a04_bs_enus 3.50 2.50

Certified Manager ofQuality/Organizational Excellence

Leadership oper_04_a01_bs_enus 2.50 1.50

Team Dynamics oper_04_a02_bs_enus 2.00 2.00



















Developing andDeploying StrategicPlans

oper_04_a03_bs_enus 2.50 2.00

Managerial Skills andAbilities

oper_04_a04_bs_enus 2.50 3.50

Communication Skillsand ProjectManagement

oper_04_a05_bs_enus 2.00 1.50

Quality Systems,Models, and Theories

oper_04_a06_bs_enus 2.00 2.00

Problem-Solving andProcess ManagementTools

oper_04_a07_bs_enus 2.50 3.50

Measurement:Assessment and Metrics

oper_04_a08_bs_enus 1.50 2.00

Customer-FocusedManagement

oper_04_a09_bs_enus 2.50 2.50

Supply ChainManagement

oper_04_a10_bs_enus 1.50 1.50

Training andDevelopment

oper_04_a11_bs_enus 2.00 2.00

Six Sigma Green Belt: Six Sigmaand the Organization

Six Sigma and Lean inthe Organization

oper_05_a01_bs_enus 2.50 2.50

Design for Six Sigma inthe Organization

oper_05_a02_bs_enus 2.00 2.00

Six Sigma Green Belt: Define

Processes andCustomer Analysis in SixSigma Projects

oper_06_a01_bs_enus 2.50 3.00

Basics of Six SigmaProjects and Teams

oper_06_a02_bs_enus 2.50 3.50

Tools for Planning andManaging Six SigmaProject Opportunities

oper_06_a03_bs_enus 2.50 2.50

Using Six SigmaAnalysis Tools andMetrics for ProjectDecisions

oper_06_a04_bs_enus 1.50 2.00

Six Sigma Green Belt: Measure

Modeling and AnalyzingProcesses in Six Sigma

oper_07_a01_bs_enus 2.00 2.50

Statistics and Probabilityin Six Sigma

oper_07_a02_bs_enus 2.00 2.00

Data Classification andCollection in Six Sigma

oper_07_a03_bs_enus 1.50 2.00

Summarizing andPresenting Data in SixSigma

oper_07_a04_bs_enus 1.50 2.00

Probability Distributionsand MeasurementSystems Analysis in SixSigma

oper_07_a05_bs_enus 2.00 2.50























Measuring ProcessCapability andPerformance in SixSigma

oper_07_a06_bs_enus 2.00 1.50

Six Sigma Green Belt: Analyze

Exploratory DataAnalysis in Six Sigma

oper_08_a01_bs_enus 1.50 1.00

Introduction toHypothesis Testing andTesting for Means in SixSigma

oper_08_a02_bs_enus 2.00 1.50

Hypothesis Tests forVariances, Proportions,ANOVA, and Chi-Square in Six Sigma

oper_08_a03_bs_enus 1.50 2.50

Six Sigma Green Belt: Improve andControl

Design of Experimentsand Validation ofSolutions in Six Sigma

oper_09_a01_bs_enus 1.50 1.50

Statistical ProcessControl and ControlPlans in Six Sigma

oper_09_a02_bs_enus 1.50 2.00

Using Basic ControlCharts in Six Sigma

oper_09_a03_bs_enus 2.50 3.00

The Foundations of Six Sigma

Introduction to SixSigma

oper_10_a01_bs_enus 2.00 2.00 2.00

Are you listening to yourcustomers (Role of VOCin Six Sigma)

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Quick Wins in Six SigmaImplementation

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Six Sigma Versus TQM _pc_bi_ssbi003 0.10

Lean InboundTransportation

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Promoting Six Sigma inthe Workplace

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A Critical-to-quality Treeâ?? Whatâ??s That?

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Basic MeasurementConcepts in Six Sigma

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Does your BusinessReally Need Six Sigma?

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Identifying Candidatesfor Key Six Sigma Roles

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Kaizen Events _pc_bi_ssbi008 0.10

Mentoring Asset

Mentoring Six SigmaGreen Belt (SSGB)

mntssgb

Test Preps

TestPrep Six SigmaGreen Belt (SSGB)

oper_ssgb_a01_tp_enus 4.00
















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Strategic Planning Curriculum

Leading and ImplementingSustainable Green BusinessStrategies

Introduction to GreenBusiness andSustainability

stgy_04_a01_bs_enus 2.00 3.50 2.00

Green Business:Planning SustainabilityStrategies

stgy_04_a02_bs_enus 2.00 3.00 2.00

Green Business:ImplementingSustainability Strategies

stgy_04_a03_bs_enus 2.00 2.50 2.00

The Fundamentals of Globalization

The Fundamentals ofGlobalization: TheGlobal Context

stgy_05_a01_bs_enus 1.00 1.00

Fundamentals ofGlobalization: Analyzingthe Global Environment

stgy_05_a02_bs_enus 1.00 1.00

The Fundamentals ofGlobalization: Strategiesfor Globalization

stgy_05_a03_bs_enus 1.00 1.00

Fundamentals ofGlobalization: Managingin a Global Environment

stgy_05_a04_bs_enus 1.00 1.00

Managing Expatriatesâ?? Career Development

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The Etiquette of Cross-cultural Gift Giving

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Globalization _pc_ch_lach019 0.20

IT Strategy Essentials

IT Strategy Essentials:Business and ITStrategy Alignment

stgy_06_a01_bs_enus 1.00

IT Strategy Essentials:Creating an IT StrategyPlan


IT Strategy Essentials:Implementing an ITStrategy


Business Law Essentials

Business Law BasicConcepts


Business Law andEthics


Business Law and theManager'sResponsibilities


Developing Strategic ThinkingAcumen

Developing the Capacity stgy_08_a01_bs_enus 1.00

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to Think Strategically

Developing the StrategicThinking Skill of Seeingthe Big Picture


Using Strategic ThinkingSkills


Effective CriticalAnalysis of BusinessReports

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External ConsultantsCan Help

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Returning to CoreCompetencies

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Competitive Awarenessand Strategy

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Risk Management

Risk Management:Identifying Risk


Risk Management:Assessing Risk


Risk Management:Dealing with Risk


Business Planning Essentials

Business PlanningEssentials: Preparing aBusiness Plan


Business PlanningEssentials: PerformingKey Analyses


Business PlanningEssentials: Preparing forImplementation



Marketing Curriculum

Marketing Essentials

Marketing Essentials:Introduction to Marketing

mkt_01_a01_bs_enus 1.00 1.00

Marketing Essentials:Planning and People

mkt_01_a02_bs_enus 1.00 1.00

Marketing Essentials:Product and Price

mkt_01_a03_bs_enus 1.00 1.00

Marketing Essentials:Place

mkt_01_a04_bs_enus 1.00 1.00

Marketing Essentials:Promotion

mkt_01_a05_bs_enus 1.00 1.00

Marketing Essentials:Marketing and Ethics

mkt_01_a06_bs_enus 1.00 1.00

Using Online Strategiesto Accelerate SalesPerformance

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Designing Products toFit the Channel

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Advertising Costs, PRPays

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Using Blogs to AttractCustomers

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Using Web Analytics toIncrease Sales

_pc_bi_spbi012 0.10

Trade Show Marketingâ?? Planning Ahead

_pc_bi_spbi013 0.10

Competitive Marketing Strategies

Competitive MarketingStrategies: Conductingan Internal Analysis

mkt_02_a01_bs_enus 1.00

Competitive MarketingStrategies: AnalyzingCompetitors


Competitive MarketingStrategies: Selectingand ImplementingStrategies


IncreasingCompetitiveness throughCollaboration

_pc_ch_lsch006 0.20

Strategic Brand Management

Building LastingCustomer-brandRelationships


Developing a BrandInternally


Global BrandManagement


Brand Management forSocial Media andWireless Technologies


FINANCE, HUMAN RESOURCES and ADMINISTRATION

Finance and Accounting Curriculum

Finance and Accounting Essentialsfor Non-financial Professionals

Principles of Accountingand Finance for Non-financial Professionals

fin_02_a01_bs_enus 1.00 1.00

Cash Flow ManagementEssentials for Non-financial Professionals

fin_02_a02_bs_enus 1.00 1.00

The Time Value ofMoney and InvestmentDecisions for Non-financial Professionals

fin_02_a03_bs_enus 1.00 1.00

The Essentials ofBudgeting for Nonâ??financial Professionals

fin_02_a04_bs_enus 1.00 1.00

Financial Statements forNon-financialProfessionals

fin_02_a05_bs_enus 1.00 1.00

Analyzing Financial fin_02_a06_bs_enus 1.00 1.00








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Statements for Non-financial Professionals

Increasing Cash Flow inTimes of Need

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Attracting New Investorsâ?? KeepingPresentations Focused

_pc_bi_fabi004 0.10

What is your GrossProfit Margin Ratio reallysaying?

_pc_bi_fabi006 0.10

Finance Fundamentals _pc_bi_fabi007 0.10

Recession: How itAffects Business

_pc_bi_fabi008 0.10

Assessing NonrecurringItems in IncomeStatements

_pc_bi_fabi009 0.10

The Time Value ofMoney: Possible Pitfalls

_pc_bi_fabi011 0.10

Depreciation Methods _pc_ch_fach002 0.20

Using Financial Analysisfor Credit Decisions

_pc_ch_lach012 0.20

Accounting Fundamentals

Basic AccountingPrinciples andFramework

fin_03_a01_bs_enus 1.00

The AccountingEquation and FinancialStatements


The Accounting Cycleand Accrual Accounting


Accounting Transactionsand Books of Account


Trial Balance &Adjusting Entries


The Income Statement fin_03_a06_bs_enus 1.00

The Balance Sheet fin_03_a07_bs_enus 1.00

The Cash FlowStatement


Accounting forCompanies' StockTransactions andDividends


Outsourcing FinancialActivities

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Accounting for SalesReturns

_pc_bi_fabi005 0.10

Deconstructing theBalance Sheet

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IFRS Primer

IFRS: Introduction andConceptual Framework


IFRS: Standards forFinancial Statements


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and Their Items

IFRS: Key Standards forFinancial andAccounting Activities


IFRS: Transitioning toIFRS


Budgeting Essentials

OrganizationalBudgeting Activities andthe Master Budget


Planning and Preparingan Operating Budget


Preparing OperatingBudgets and the CashBudget


Using Budgets forManagement andControl


Auditing Essentials

Introduction to Auditing fin_06_a01_bs_enus 1.00

Auditing for InternalControl and RiskAssessment


Auditing the RevenueCycle


Auditing for Cash andInventories


Using Audits to HelpPrevent Business Fraud

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Establishing the Role ofthe Audit Department

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Capital Budgeting Essentials

Capital Budgeting: TheCapital BudgetingProcess


Capital Budgeting: NetPresent Value andInternal Rate of Return


Capital Budgeting:Discounted PaybackPeriod and ProfitabilityIndex


Capital Budgeting:Capital Allocation



Administrative Support Curriculum

Essential Skills for AdministrativeSupport Professionals

AdministrativeProfessionals:Representing Your Boss

ad_01_a01_bs_enus 1.00

AdministrativeProfessionals: Common













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Administrative SupportTasks

AdministrativeProfessionals:Maximizing YourRelationship with YourBoss


AdministrativeProfessionals:Interacting with Others


AdministrativeProfessionals: PuttingYour Best Foot Forward


Essential Skills forAdministrative SupportProfessionals Simulation

AD001A 0.50


Human Resources Curriculum

Recruiting and Retention Strategies

Recruiting Talent hr_05_a01_bs_enus 2.00 2.00

Retaining Your TalentPool

hr_05_a02_bs_enus 2.00 2.00

Creating a High-Retention OrganizationalCulture Simulation

HR005A 0.50

Fringe Benefits:Maintaining aCompetitive HiringAdvantage

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Aligning Recruitment toJob Requirements

_pc_bi_hrbi001 0.10

Employer Branding _pc_bi_hrbi007 0.10

Devising an EffectiveCorporate WellnessProgram

_pc_bi_hrbi009 0.10

Preventing HighTurnover Rates: How toKeep the Best

_pc_bi_mgbi008 0.10

Disciplines ofOrganizational Learning:Personal Mastery

_pc_bi_pfbi011 0.10

UnderstandingEmployment Attrition inHigh Performing Teams

_pc_ch_hrch001 0.20

Surviving the TalentCrunch

_pc_ch_lsch007 0.20

Essentials of Interviewing andHiring

Essentials ofInterviewing and Hiring:Screening Applicants forInterviewing

hr_06_a01_bs_enus 1.00 1.00

Essentials ofInterviewing and Hiring:

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Preparing to Interview

Essentials ofInterviewing and Hiring:Conducting an EffectiveInterview

hr_06_a03_bs_enus 1.00 1.00

Essentials ofInterviewing and Hiring:Behavioral InterviewTechniques

hr_06_a04_bs_enus 1.00 1.00

Essentials ofInterviewing and Hiring:Selecting the RightCandidate

hr_06_a05_bs_enus 1.00 1.00

Guarding againstInterviewing Biases

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Screening Applicants forEmotional Intelligence

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Interview QuestioningTechniques

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Creating a CompellingNew Job Description

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Hiring Strategic Thinkers _pc_ch_lach011 0.20

Hiring and Interviewing _pc_ch_lach028 0.50

The role of HR as a BusinessPartner

HR as Business Partner:From Cost Center toStrategic Partner

hr_07_a01_bs_enus 1.00

HR as Business Partner:Linking HR Functionswith OrganizationalGoals


HR as Business Partner:Managing Talent forOrganizational Success


HR as Business Partner:Using Metrics andDesigning StrategicInitiatives


Organizational Behavior

Fundamentals ofOrganizational Behaviorfor the Individual

hr_08_a01_bs_enus 1.00 1.00 1.00

Fundamentals ofOrganizations â??Groups

hr_08_a02_bs_enus 1.00 1.00 1.00

UnderstandingOrganizational Powerand Politics

hr_08_a03_bs_enus 1.00 1.00 1.00

Organizational Structureand Employee Behavior

hr_08_a04_bs_enus 1.00 1.00 1.00

Organizational Behavior:Dynamics of a PositiveOrganizational Culture

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MANAGEMENT and LEADERSHIP

Management Curriculum

The Fundamentals of BusinessCrises Management

Preparing for BusinessCrises

MGMT0171 2.00 2.00

Responding to BusinessCrises

MGMT0172 3.00 3.00

Recovering fromBusiness Crises

MGMT0173 2.00 2.00

Business CrisisManagement Simulation

MGMT0170 0.50

Is Your CompanyPrepared for a Crisis?

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DemonstratingAccountability in a CrisisSituation

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Perseverance andFlexibility in Times ofCrisis

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Facilitating Successfully

The Facilitator Role mgmt_08_a01_bs_enus 4.00 3.00 4.00

FacilitativeFundamentals: Toolsand Techniques

mgmt_08_a02_bs_enus 4.50 2.00 4.50

Facilitating Meetings andWork Groups

mgmt_08_a03_bs_enus 4.50 2.50 4.50

Facilitating DifficultSituations

mgmt_08_a04_bs_enus 5.00 2.00 5.00

Facilitative Tools andFormats: OfferingOptions

mgmt_08_a05_bs_enus 4.50 2.50 4.50

Facilitative Leadership mgmt_08_a06_bs_enus 4.50 1.50 4.50

Facilitating SuccessfullySimulation

MGMT008A 0.50

Managing Organizational Change

Managing Change:Understanding Change

mgmt_13_a01_bs_enus 1.00 1.00 1.00

Managing Change:Building PositiveSupport for Change

mgmt_13_a02_bs_enus 1.00 1.00 1.00

Managing Change:Dealing with Resistanceto Change

mgmt_13_a03_bs_enus 1.00 1.00 1.00

Managing Change:SustainingOrganizational Change

mgmt_13_a04_bs_enus 1.00 1.00 1.00

Communicating Properlyduring Layoffs

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Involving Employees inCorporate Change

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CommunicatingOrganizational Change

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Developing People _pc_ch_lach013 0.20

Business Coaching Essentials

Business Coaching:Getting Ready to Coach

mgmt_14_a01_bs_enus 1.00 1.00 1.00

Business Coaching:Conducting CoachingSessions

mgmt_14_a02_bs_enus 1.00 1.00 1.00

Business Coaching:Building the CoachingRelationship

mgmt_14_a03_bs_enus 1.00 1.00 1.00

Business Coaching:Using Different CoachingStyles

mgmt_14_a04_bs_enus 1.00 1.00 1.00

The Art of EffectiveCoaching

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Coaching _pc_ch_lach024 0.20

Management Essentials

Management Essentials:Directing Others

mgmt_15_a01_bs_enus 1.00 1.00 1.00

Management Essentials:Delegating

mgmt_15_a02_bs_enus 1.00 1.00 1.00

Management Essentials:Developing Your DirectReports

mgmt_15_a03_bs_enus 1.00 1.00 1.00

Management Essentials:Confronting DifficultEmployee Behavior

mgmt_15_a04_bs_enus 1.00 1.00 1.00

Management Essentials:Managing a DiverseTeam

mgmt_15_a05_bs_enus 1.00 1.00 1.00

Management Essentials:Treating Your DirectReports Fairly

mgmt_15_a06_bs_enus 1.00 1.00 1.00

Management Essentials:Caring about Your DirectReports

mgmt_15_a07_bs_enus 1.00 1.00 1.00

Acting Decisively _pc_ch_lach034 0.20

Dismissing an Employee _pc_ch_lach038 0.20

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First Time Manager Essentials

First Time Manager:Understanding aManager's Role

mgmt_16_a01_bs_enus 1.00

First Time Manager:Challenges


First Time Manager:Meeting Expectations


New ManagerTransitions

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Adopting the AppropriateManagement Style

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Performance Appraisal Essentials

























Performance AppraisalEssentials: Planning forAppraisals


Performance AppraisalEssentials: ConductingTraditional Appraisals


Performance AppraisalEssentials: 360-degreeAppraisals


Preparing for YourPerformance Appraisal

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Selecting theAppropriatePerformance-appraisalMethod

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Talent Management Essentials

Talent Management:Basics

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Talent Management:Planning

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Talent Management:Acquiring Talent

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Talent Management:Developing andEngaging Talent

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Talent Management:Retaining Talent

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Attracting and RetainingTalent

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Essentials of Managing TechnicalProfessionals

Transitioning fromTechnical Professionalto Management


Strategies forTransitioning toTechnical Management


Managing TechnicalProfessionals


Workforce Generations

Managing WorkforceGenerations:Introduction to Cross-generational Employees


Managing WorkforceGenerations: Workingwith a MultigenerationalTeam


Managing WorkforceGenerations: Workingwith the 21st-centuryGeneration Mix


Managing an AgingWorkforce

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Developing the NextGeneration

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Understanding theMotives of Millennials

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Managing Experts

Meeting the Needs ofYour Experts


Overcoming ChallengesWhen Managing Experts


Managing TopPerformers is AlwaysEasyâ?¦Right?

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Recognizing NaturalLeaders

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Advanced Management Skills Series

Developing a High-performanceOrganization

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Cross-functionalStrategic Management

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Managing for RapidChange and Uncertainty

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Managing HighPerformers

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Managing NewManagers

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Managing ExperiencedManagers

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Developing AdaptableManagers

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Assessing Employeesfor Cultural Adaptability

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Considering KeyFeatures of a Policy andProcedure Manual

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Employee Engagement _pc_ch_mgch006 0.20

Communicating BadNews

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Managing UpwardsRelationships

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Building and ManagingUpward Relationships

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Strategies for Successful EmployeeOn-boarding

Strategies forSuccessful EmployeeOnboarding: AnIntroduction


Strategies forSuccessful EmployeeOnboarding: GettingStarted


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Successful EmployeeOnboarding: AssessingProgram Success

Managing during Difficult Times

Communicating duringDifficult Times


Managing Resourcesduring Difficult Times


Managing Attitudesduring Difficult Times


Dismissing an Employee

Preparing to Dismiss anEmployee


Managing the Dismissalof an Employee


Delegation Essentials

Delegation Essentials:An Introduction toDelegating

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Delegation Essentials:The Delegation Process

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Delegation Essentials:Overcoming DelegationProblems

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Delegating AppropriateTasks

_pc_bi_mgbi007 0.10

Developing Employeesthrough Delegation

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Business Execution

Business Execution:Understanding theFundamentals


Business Execution:Crafting a BusinessStrategy that Executes


Business Execution:Linking Strategy toPeople and Operations


Business Execution:Monitoring andEvaluating Initiatives


Fostering a BusinessExecution Culture

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Pave your own path _pc_bi_lsbi009 0.10

Performance Dashboardor Scorecard?

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Essential Mentoring Techniques

Essential MentoringTechniques: MentoringFundamentals


Essential MentoringTechniques: Designingand Initiating Mentoring























Programs

Essential MentoringTechniques: Buildingand MaintainingMentoring Relationships


Essential MentoringTechniques: Evaluatingand Ending theMentoring Program


Thinking Like a CFO

Thinking Like a CFO:Mind-set and FinancialPriorities


Thinking Like a CFO:Making FinancialDecisions


Thinking Like a CFO:Preparing andPresenting a BusinessCase


Thinking Like a CFO:Managing Risk


Essentials of Facilitating

Using Facilitation Skillsas a Manager


Facilitating CollaborativeProcesses


Challenges ofFacilitating


Effectively Managing TopPerformers

Engaging TopPerformers


Retaining TopPerformers


Overcoming Challengesof Managing TopPerformers


Managing Problem Performance

Recognizing andDiagnosing ProblemPerformance

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First Steps for TurningAround a PerformanceProblem

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Using ProgressiveDiscipline to CorrectProblem Performance

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Preventing ProblemPerformance

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Underperformingemployee-now what?

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Difficult Conversations

Preparing for a DifficultConversation


Having a DifficultConversation


Handling DifficultConversationsEffectively


Performance Management

Planning forPerformance


Monitoring andImproving Performance


Reviewing andRewarding Performance


MANAGEMENT and LEADERSHIP

Leadership Curriculum

Leadership Essentials

Leadership Essentials:Motivating Employees

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Leadership Essentials:Communicating Vision

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Leadership Essentials:Building Your Influenceas a Leader

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Leadership Essentials:Leading with EmotionalIntelligence

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Leadership Essentials:Leading BusinessExecution

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Leadership Essentials:Leading Innovation

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Leadership Essentials:Leading Change

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Leadership Essentials:Creating Your OwnLeadership DevelopmentPlan

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Motivating Employeesand Leading ChangeSimulation

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Leading Teams throughChange

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Leading Outside theOrganization

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Knowing When to TakeLeadership Risks

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Wanted - InnovationLeaders

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Developing a BusinessExecution Culture

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Leader as Motivator _pc_ch_lach008 0.20

Leading Innovation _pc_ch_lach010 0.20

Leading OrganizationalVision

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Motivating HumanBehavior

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Communicating aShared Vision

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Emotional Intelligence _pc_ch_lach014 0.20

Employee Engagement

The Benefits andChallenges of EngagingEmployees

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Maintaining an EngagingOrganization

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Creating a positive workenvironment

Creating andMaintaining a PositiveWork Environment

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Developing a Culture of Learning

Fundamentals ofOrganizational Learning

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Establishing theConditions for aLearning Culture


Developing LearningPractices


Evaluating andSustainingOrganizational Learning


Effective Succession Planning

Initiating SuccessionPlanning


Effective SuccessionPlanning: Determining aTalent Pool for KeyPositions


Implementing andAssessing a SuccessionPlanning Program


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Evaluating SuccessionPlanning andManagement Programs

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Making Cross-Functional TeamsWork

Cross-functional TeamFundamentals

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Key Strategies forManaging Cross-functional Teams

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Managing InternalDynamics in a Cross-functional Team

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Using Conflicts to anOrganization'sAdvantage

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Mediating Project TeamConflict

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Facilitating Work-relatedConflict Discussions

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Setting and ManagingOrganizational Priorities

Setting and ManagingPriorities within theOrganization: Missionand Goals


Setting and ManagingPriorities within theOrganization:Deciphering Priorities


Setting and ManagingPriorities within theOrganization: Motivation


Setting and ManagingPriorities within theOrganization:Communication


The Voice of Leadership

The Voice ofLeadership: InspirationalLeadership

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The Voice ofLeadership: Self-assessment andMotivation

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The Voice ofLeadership: EffectiveLeadershipCommunicationStrategies

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The Voice ofLeadership: The Powerof LeadershipMessaging

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PROFESSIONAL EFFECTIVENESS

Communication Curriculum

How to Write an Effective InternalBusiness Case

Preparing a BusinessCase

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Writing a Business Case comm_01_a02_bs_enus 2.50 3.00 2.50

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E-mail Essentials for Business

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Messaging Effectively

Addressing andRedistributing E-mail

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Managing Your E-mail comm_17_a03_bs_enus 1.00 1.00

Telephone Essentials for Business

Essential Skills forProfessional TelephoneCalls

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Business Writing Basics

Business Writing: KnowYour Readers and YourPurpose

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Business Writing: Howto Write Clearly andConcisely

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Business Writing: Editingand Proofreading

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Business Grammar Basics

Business Grammar:Parts of Speech

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Business Grammar:Working with Words

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Business Grammar: TheMechanics of Writing

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Business Grammar:Punctuation

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Business Grammar:Sentence Construction

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Business Grammar:Common Usage Errors

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Interpersonal Communication

InterpersonalCommunication:Communicating withConfidence

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InterpersonalCommunication:Targeting Your Message

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InterpersonalCommunication:Listening Essentials

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InterpersonalCommunication:CommunicatingAssertively

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InterpersonalCommunication: BeingApproachable

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InterpersonalCommunication

COMM021A 0.50

Workplace Conflict

Workplace Conflict:Recognizing and

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Responding to Conflict

Workplace Conflict:Strategies for ResolvingConflicts

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Confrontation: What'sthe Best Approach

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Personal Conflict Styles _pc_bi_pabi002 0.10

Coping with Accusationsin the Workplace

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Managing Conflict _pc_ch_lach009 0.20

Manager to ManagerConflict

_pc_ch_mgch003 0.20

Managing Conflict _pc_ch_pach004 0.20

Fundamentals of Working withDifficult People

Working with DifficultPeople: IdentifyingDifficult People

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Working with DifficultPeople: How to Workwith Aggressive People

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Working with DifficultPeople: How to Workwith Negative People

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Working with DifficultPeople: How to Workwith Procrastinators

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Working with DifficultPeople: How to Workwith Manipulative People

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Working with DifficultPeople: How to Workwith Self-serving People

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Working with DifficultPeople: Dealing withMicromanagers

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Blame Backfires â??Conquer NegativeThinking

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Reacting to Co-workersWho Try TakingAdvantage

_pc_ch_pfch003 0.20

Negotiation Essentials

Negotiation Essentials:What Is Negotiation?

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Negotiation Essentials:Planning for Negotiation

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Negotiation Essentials:Communicating

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Negotiation Essentials:Persuading

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Negotiation Essentials:Avoiding Pitfalls in

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Negotiations

Negotiation Essentials COMM024A 0.50

Effective BodyLanguage inNegotiations

_pc_bi_pfbi013 0.10

Negotiating _pc_ch_lach032 0.20

Negotiation: DoesLocation Matter?

_pc_ch_pfch002 0.20

Emotional Intelligence Essentials

What is EmotionalIntelligence?

comm_25_a01_bs_enus 1.00 1.00

Improving YourEmotional IntelligenceSkills: Self-awarenessand Self-management

comm_25_a02_bs_enus 1.00 1.00

Using EmotionalIntelligence on the Job

comm_25_a03_bs_enus 1.00 1.00

Emotional Intellegenceat Work

COMM025A 0.50

How High Is Your EQ? _pc_bi_pfbi009 0.10

Fundamentals of Cross CulturalCommunication

Culture and Its Effect onCommunication

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Communicating AcrossCultures

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ImprovingCommunication inCross-culturalRelationships

comm_26_a03_bs_enus 1.00 1.00 1.00

Communicating with aCross-cultural Audience

_pc_bi_pfbi020 0.10

Dispute Resolution inInternational Contracts

_pc_ch_lsch005 0.20

Getting Results without DirectAuthority

Getting Results withoutAuthority: BuildingRelationships andCredibility

comm_27_a01_bs_enus 1.00 1.00 1.00

Getting Results withoutAuthority: PersuasiveCommunication

comm_27_a02_bs_enus 1.00 1.00 1.00

Getting Results withoutDirect Authority:Reciprocity

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Getting Results withoutDirect Authority:Influencing Your Boss

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Influencing Key DecisionMakers

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Influencing andPersuading

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Listening Essentials

Listening Essentials:The Basics of Listening

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Listening Essentials:Improving Your ListeningSkills

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Effective Listening _pc_ch_lach030 0.20

Listening with Skill _pc_ch_pach002 0.20

Constructive Feedback andCriticism

Giving Feedback comm_29_a01_bs_enus 1.00 1.00 1.00

Giving ConstructiveCriticism

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Receiving Feedback andCriticism

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Criticism in Context _pc_bi_pfbi016 0.10

Giving AppropriateFeedback

_pc_ch_lach006 0.20

Giving Feedback toCoworkers

_pc_ch_pach006 0.20

Anger Management Essentials

Anger ManagementEssentials:Understanding Anger


Anger ManagementEssentials: Managingand Controlling Anger


Communicating Effectively with the'C' Level

Preparing toCommunicate Effectivelyat the 'C' Level

comm_31_a01_bs_enus 1.00 1.00

Techniques forCommunicatingEffectively with SeniorExecutives

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Running Effective BusinessMeetings

Preparing for EffectiveBusiness Meetings


Managing EffectiveBusiness Meetings

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Dealing with CommonMeeting Problems


When Too ManyMeetings Are Just TooMuch

_pc_bi_pfbi008 0.10

Making Meetings Work _pc_bi_pfbi018 0.10

Managing Meetings forProductivity andEffectiveness

_pc_ch_lach031 0.20

Basic Presentation Skills











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Basic PresentationSkills: Planning aPresentation

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Basic PresentationSkills: Creating aPresentation

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Basic PresentationSkills: Delivering aPresentation

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Communicate with Diplomacy andTact

The Impact of Situationand Style WhenCommunicating withDiplomacy and Tact

comm_34_a01_bs_enus 1.00 1.00 1.00

Strategies forCommunicating withTact and Diplomacy

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Delivering a DifficultMessage with Diplomacyand Tact

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Professional Networking Essentials

Professional NetworkingEssentials: FindingOpportunities To MakeConnections


Professional NetworkingEssentials: DevelopingConfidence


Writing Skills for TechnicalProfessionals

Writing for TechnicalProfessionals:Preparation andPlanning

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Writing for TechnicalProfessionals: EffectiveWriting Techniques

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Foundation Skills Curriculum

Basic Business Math

Basic Business Math:Using Whole Numbersand Decimals

fnd_01_a01_bs_enus 1.00

Basic Business Math:Percentages and Ratios


Basic Business Math:Averages and Equations


Basic Business Math:Charts and Graphs



Personal Development Curriculum

Optimizing Your Work/Life Balance









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Optimizing YourWork/Life Balance:Analyzing Your LifeBalance

pd_06_a01_bs_enus 1.00

Optimizing YourWork/Life Balance:Maintaining Your LifeBalance


Optimizing YourWork/Life Balance:Taking Control of YourStress


Balancing YourResponsibilitiesSimulation

PD006A 0.50

Employee Exhaustion:Managing a Well-Balanced Workload

_pc_bi_mgbi010 0.10

Managing WorkplaceStress

_pc_bi_hrbi006 0.10

Work/Life Balance _pc_ch_lach036 0.20

Diversity on the Job

Diversity on the Job: TheImportance of Diversityand the ChangingWorkplace

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Diversity on the Job:Diversity and You

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Diversity on the Job PD007A 0.50

UnderstandingWorkplace Diversity

_pc_bi_hrbi002 0.10

Instituting a Dress Code _pc_bi_hrbi011 0.10

Diversity Benefits _pc_bi_lsbi012 0.10

Diversity _pc_ch_lach015 0.20

Telecommuting and the RemoteEmployee

TelecommutingBasics:Â MaximizingProductivity as aRemote Employee

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TelecommutingBasics:Â CommunicationStrategies for theRemote Employee

pd_08_a02_bs_enus 1.00 1.00

Generating Creative & InnovativeIdeas

Generating Creative andInnovative Ideas:Enhancing YourCreativity

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Generating Creative andInnovative Ideas:Maximizing TeamCreativity

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Generating Creative andInnovative Ideas:Verifying and Building onIdeas

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Executing Innovation _pc_bi_lsbi016 0.10

Managing Your Career

Managing Your Career:Creating a Plan

pd_10_a01_bs_enus 1.00 1.00

Managing Your Career:Getting on the RightTrack

pd_10_a02_bs_enus 1.00 1.00

Managing Your Career:Professional NetworkingEssentials

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Managing Your Career:You and Your Boss

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Managing Your Career:Leveraging thePerformance Appraisal

pd_10_a05_bs_enus 1.00 1.00

Conquering CareerStagnation

_pc_bi_pfbi019 0.10

Career Development _pc_ch_lach037 0.20

Managing YourRelationship with YourBoss Simulation

PD010A 0.50

Effective Time Management

Time Management:Analyzing Your Use ofTime

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Time Management:Planning and PrioritizingYour Time

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Time Management:Avoiding Time Stealers

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Coping with InformationOverload

_pc_bi_pfbi002 0.10

Prioritizing Personal andProfessionalResponsibilities

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Planning forInterruptions Helps WithProcrastination

_pc_bi_pfbi014 0.10

Setting and ManagingPriorities

_pc_ch_lach018 0.20

Coping with ConflictingPriorities

_pc_ch_pach005 0.20

Setting Goals _pc_ch_pach007 0.20

Problem Solving and Decision-Making Strategies

Problem Solving: TheFundamentals

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Problem Solving:Determining and

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Building Your Strengths

Problem Solving:Digging Deeper

pd_12_a03_bs_enus 1.00 1.00 1.00

Decision Making: TheFundamentals

pd_12_a04_bs_enus 1.00 1.00 1.00

Decision Making: Toolsand Techniques

pd_12_a05_bs_enus 1.00 1.00 1.00

Decision Making:Making Tough Decisions

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Uncovering the RootProblem

_pc_ch_lach003 0.20

Playing the Devil'sAdvocate in DecisionMaking

_pc_bi_pfbi005 0.10

Turning ProblemsAround with ReverseBrainstorming

_pc_bi_lsbi017 0.10

Solving Problems:Process, Tools, andTechniques

_pc_ch_pach003 0.20

Dealing with Organizational Change

UnderstandingOrganizational Change

pd_13_a01_bs_enus 1.00 1.00

Preparing forOrganizational Change

pd_13_a02_bs_enus 1.00 1.00

EmbracingOrganizational Change

pd_13_a03_bs_enus 1.00 1.00

Managing the Stress ofOrganizational Change

_pc_bi_mgbi004 0.10

The Importance ofFlexibility in theWorkplace

_pc_bi_pfbi007 0.10

Critical Thinking Essentials

Critical ThinkingEssentials: What IsCritical Thinking?

pd_14_a01_bs_enus 1.00 1.00

Critical ThinkingEssentials: ApplyingCritical Thinking Skills

pd_14_a02_bs_enus 1.00 1.00

Critical Thinking _pc_ch_lach025 0.20

Building and Maintaining Trust

Building Trust pd_15_a01_bs_enus 1.00 1.00

Rebuilding Trust pd_15_a02_bs_enus 1.00 1.00

Personal Productivity Improvement

Personal ProductivityImprovement: ManagingYour Workspace


Personal Productivity:Self-organization andOvercomingProcrastination


Personal ProductivityImprovement: Managing

























Tasks and MaximizingProductivity

Peer Relationships

The Value of PeerRelationships


Developing StrategicPeer Relationships inYour Organization


Forming PeerRelationships andAlliances at Work


Business Ethics

Introduction toWorkplace Ethics

pd_18_a01_bs_enus 1.00 1.00

Developing a Code ofEthical Conduct

pd_18_a02_bs_enus 1.00 1.00

Ethical Decision-makingin the Workplace

pd_18_a03_bs_enus 1.00 1.00

Office Politics â?? WhatWill You Do?

_pc_ch_pfch004 0.20

Ethical self- Promotion _pc_ch_pfch005 0.20

Ethics, Integrity andTrust

_pc_ch_lach005 0.20

Living and Working Abroad in theUnited States

American Work Cultureand Values


Key Aspects of theAmerican WorkEnvironment


CommunicatingSuccessfully in theAmerican Workplace


Succeeding in theAmerican Workplace


Interviewing Strategies for theInterviewee

Preparing for an InternalInterview


Making a PositiveImpression in an InternalInterview


Campus to Corporate

Campus to Corporate:Meeting NewExpectations


Campus to Corporate:Developing aProfessional Image


Public speaking strategies

Public SpeakingStrategies: PreparingEffective Speeches






















Public SpeakingStrategies: ConfidentPublic Speaking


Performance under Pressure

Developing the RightAttitude for Performingunder Pressure


Taking Action forPerforming underPressure


Performing with Othersunder Pressure


Doing Business Professionally

Developing YourReputation ofProfessionalism withBusiness Etiquette


Professionalism,Business Etiquette, andPersonal Accountability


Communicating withProfessionalism andEtiquette


Using Business Etiquetteto Build ProfessionalRelationships


Business Etiquette inIntroductions

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Disciplines ofOrganizational Learning:Personal Mastery

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Safe Small Talk _pc_bi_pfbi012 0.10

Reframing NegativeSituations

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Managing Goals _pc_ch_lach027 0.20

Perseverance and Resilience

Developing Characterfor Perseverance andResilience


Achieving Goals throughPerseverance andResilience


Bouncing Back withPerseverance andResilience


Decisiveness

Developing Characterfor Decisiveness


Overcoming the Barriersto Decisiveness


Writing Under Pressure

Writing under Pressure:Preparing for Success























Writing under Pressure:The Writing Process


PROJECT EFFECTIVENESS

Project Management Curriculum

Project Management for Non-ProjectManagers

Project ManagementFundamentals

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Transitioning into aProject ManagementRole

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Initiating and Planning aProject

proj_01_a03_bs_enus 2.00 1.50 2.00

Managing a Project proj_01_a04_bs_enus 2.50 1.50 2.50

Troubleshooting andClosing the Project

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Project Management forNon-Project Managers

PROJ001A 0.50

Managing Projectswithout Direct Authority

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Supporting ProjectManagers

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Ensuring ManagementBuy-In on a Project

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Managing Conflict inProject Teams

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Handling a ChangeRequest

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Scope Definition Toolsand Techniques

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Managing Scope on aProject

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Weighing the Costs ofProject Change

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Managing VendorRelationships

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Anticipating and SolvingProblems as a ProjectChampion

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Addressing StakeholderConflicts

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Portfolios, Programs,and Projects: Whatâ??sthe Difference?

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Controlling Project Cost _pc_bi_pmbi010 0.10

Mitigating Risks whenImproving Processes

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Ethics and Risks: Whythey Matter in ProjectSuccess

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Project ManagementEssentials

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Project Management Essentials -(PMBOKÂ® Guide - Fourth Edition-aligned)

Managing Projects withinOrganizations

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Project ManagementOverview

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Project ManagementProcess Groups

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Project Integration Management(PMBOKÂ® Guide - Fourth Edition-aligned)

Integrated Initiation andPlanning

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Integrated ProjectExecution, Monitoring,and Control

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Integrated ProjectChange Control andClose

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Project Scope Management(PMBOKÂ® Guide - Fourth Edition-aligned)

Project Requirementsand Defining Scope

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Create Work BreakdownStructure

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Monitoring andControlling ProjectScope

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Project Time Management(PMBOKÂ® Guide - Fourth Edition-aligned)

Defining andSequencing ProjectActivities

proj_08_a01_bs_enus 2.00 2.00

Estimating ActivityResources andDurations

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Developing andControlling the ProjectSchedule

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Project Cost Management(PMBOKÂ® Guide - Fourth Edition-aligned)

Estimating andBudgeting Project Costs

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Controlling Costs proj_09_a02_bs_enus 1.50 2.50 1.50

Project Quality Management(PMBOKÂ® Guide - Fourth Edition-aligned)

Project Quality Planning proj_10_a01_bs_enus 2.00 2.00

Quality Assurance andQuality Control

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Project Human ResourceManagement (PMBOKÂ® Guide -Fourth Edition-aligned)

Planning Project HumanResources

proj_11_a01_bs_enus 2.00 2.00

Managing ProjectHuman Resources

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Planning and ManagingProject HumanResources Simulation

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Program Management (PMIÂ®Second Edition-aligned)

Introduction to ProgramManagement

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Program Life Cycle andBenefits Management

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Project CommunicationsManagement (PMBOKÂ® Guide -Fourth Edition-aligned)

Stakeholders and theCommunicationsManagement Plan

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Processes for ManagingProject Communications

proj_12_a02_bs_enus 2.00 3.00 2.00

CommunicatingEffectively with ProjectStakeholders Simulation

PROJ012A 0.50

Project Risk Management(PMBOKÂ® Guide - Fourth Edition-aligned)

Risk ManagementPlanning

proj_13_a01_bs_enus 1.50 2.50 1.50

Identifying Project Risks proj_13_a04_bs_enus 2.00 3.00 2.00

Performing Risk Analysis proj_13_a02_bs_enus 2.00 3.00 2.00

Risk Response, Monitor,and Control

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Project Procurement Management(PMBOKÂ® Guide - Fourth Edition-aligned)

Planning ProjectProcurement

proj_14_a01_bs_enus 2.00 3.00 2.00

Managing Procurements proj_14_a02_bs_enus 2.00 2.50 2.00

Code of Ethics and ProfessionalConduct (PMIÂ® Standard-aligned)

The Role of Ethics inProject Management

proj_15_a01_bs_enus 1.50 2.50 1.50

Core PMIÂ® Values andEthical Standards

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IT Project Management Essentials

IT Project ManagementEssentials: Introductionto IT ProjectManagement

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IT Project ManagementEssentials: Initiating andPlanning IT Projects

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IT Project ManagementEssentials: Executing ITProjects

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IT Project ManagementEssentials: Monitoringand Controlling ITProjects

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IT Project ManagementEssentials: ManagingRisks in an IT Project

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IT Project ManagementEssentials: TestingDeliverables andClosing IT Projects

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PRINCE2Â®: 2009 Foundation

Overview of ProjectManagement(PRINCE2Â®: 2009-aligned)

ib_prin_a01_it_enus 1.00 1.00

Project Organization,Planning and Risk(PRINCE2Â®: 2009-aligned)


Project Quality, Changeand Progress(PRINCE2Â®: 2009-aligned)


Starting Up, Initiatingand Directing a Project(PRINCE2Â®: 2009-aligned)


Controlling, Managingand Closing a Project(PRINCE2Â®: 2009-aligned)


Tailoring PRINCE2 to aProject Environment(PRINCE2Â®: 2009-aligned)


Instructor Series: CompTIA Project+(2009 Edition)

Project+ 2009 InstructorSeries: Initiating aProject

ISCT0010EN01P 1.50

Project+ 2009 InstructorSeries: Project Scopeand Schedule

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Project+ 2009 InstructorSeries: Resources,Risks and Quality

ISCT0010EN03P 0.50

Project+ 2009 InstructorSeries: Communication,

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Procurement and Cost

Project+ 2009 InstructorSeries: Executing theProject

ISCT0010EN05P 0.60

Project+ 2009 InstructorSeries: Monitoring,Controlling and ClosingProjects

ISCT0010EN06P 1.60

Managing Software ProjectOutsourcing

Managing SoftwareProject Outsourcing:Preparing to Manage anOutsourced Project

proj_18_a01_bs_enus 1.00

Managing SoftwareProject Outsourcing:Developing a VendorContract


Managing SoftwareProject Outsourcing:Working with theOutsourced Team


Managing SoftwareProject Outsourcing:Dealing with Risks


Mentoring Assets

Mentoring ProjectManagementProfessional (PMP)PMBOK Guide 4thEdition Aligned

mntpmp4ed

Mentoring CertifiedAssociate in ProjectManagement (CAPM)PMBOK Guide FourthEdition Aligned

mntcapm4ed

Mentoring PRINCE2:Foundation

mntprince2f

Test Preps

TestPrep PRINCE2:Foundation

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TestPrep CertifiedAssociate in ProjectManagement (CAPM)PMBOK Guide FourthEdition Aligned

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TestPrep ProjectManagementProfessional (PMP)PMBOK Guide 4thEdition Aligned

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Team Building Curriculum

Optimizing Your Performance On aTeam







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Being an Effective TeamMember

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Establishing Team Goalsand Responsibilities

team_02_a02_bs_enus 1.00 1.00 1.00

Elements of a CohesiveTeam

team_02_a03_bs_enus 1.00 1.00 1.00

Effective TeamCommunication

team_02_a04_bs_enus 1.00 1.00 1.00

Using Feedback toImprove TeamPerformance

team_02_a05_bs_enus 1.00 1.00 1.00

Power and Politics inMatrixed Teams

_pc_ch_mgch002 0.20

Leading Teams

Leading Teams:Launching a SuccessfulTeam

team_03_a01_bs_enus 1.00 1.00 1.00

Leading Teams:Establishing Goals,Roles, and Guidelines

team_03_a02_bs_enus 1.00 1.00 1.00

Leading Teams:Developing the Teamand its Culture

team_03_a03_bs_enus 1.00 1.00 1.00

Leading Teams: BuildingTrust and Commitment

team_03_a04_bs_enus 1.00 1.00 1.00

Leading Teams:Fostering EffectiveCommunication andCollaboration

team_03_a05_bs_enus 1.00 1.00 1.00

Leading Teams:Motivating andOptimizing Performance

team_03_a06_bs_enus 1.00 1.00 1.00

Leading Teams: Dealingwith Conflict

team_03_a07_bs_enus 1.00 1.00 1.00

Leading Teams:Managing Virtual Teams

team_03_a08_bs_enus 1.00 1.00 1.00

Building TrustIncrementally

_pc_bi_lsbi004 0.10

Inspiring your Team _pc_bi_lsbi010 0.10

Support Your Leader _pc_bi_pfbi010 0.10

Developing Self-Sufficient Teams

_pc_ch_mgch001 0.20

Choosing the RightTeam Culture

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ManagingCommunications in aVirtual Team

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Building and LeadingTeams

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Contributing in a TeamEnvironment

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Business Analysis

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Certified Business AnalysisProfessional (CBAPâ?¢) -BABOKÂ® Guide V2.0 aligned

Introduction to BusinessAnalysis and EssentialCompetencies

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Introduction to BusinessAnalysis Planning

ib_buap_a02_it_enus 2.50 2.00 2.50

Planning BusinessAnalysis Communicationand Monitoring

ib_buap_a03_it_enus 2.50 2.50

Business AnalysisRequirements Elicitation

ib_buap_a04_it_enus 2.00

Business AnalysisRequirementsManagement andCommunication


Business Analysis:Enterprise Analysis


Business Analysis:Introduction toRequirements Analysis


Business Analysis:Verify and ValidateRequirements


Business Analysis:Solution Assessmentand Validation


SALES and CUSTOMER FACING SKILLS

Sales Curriculum

Sales Foundations

Introduction to Sales sale_01_a01_bs_enus 1.00

Strategic Sales Planning sale_01_a02_bs_enus 1.00

Preparing for SuccessfulSales

sale_01_a03_bs_enus 1.00

Developing StrongCustomer Relationships


Working within the SalesCulture of YourOrganization


Developing a Customer-focused Sales Approach


Donâ??t Only Go Forthe Big Fish

_pc_bi_spbi009 0.10

The Ethics of Gift Giving _pc_bi_spbi014 0.10

Sales Performance-Boosting PersuasionTechniques

_pc_bi_spbi018 0.20

Sales Negotiations

Negotiation Skills forSales Professionals:Preparing to Negotiate


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Sales Professionals:Value Exchange

Negotiation Skills forSales Professionals:Reaching Agreement


Creating a Customer-focused Organization

_pc_ch_lach020 0.20

Negotiating ContractTerms

_pc_ch_pach001 0.10

Solution Selling

Solution Selling:Mastering the Essentials


Solution Selling: Meetingan Active Need


Solution Selling:Creating NewOpportunities


Inside Sales Skills

Preparing for OutboundSales Calls

SALE0121 6.00 3.50

Initiating OutboundSales Calls

SALE0122 3.50 2.00

Completing OutboundSales Calls

SALE0123 5.00 4.00

Preparing for InboundSales Calls

SALE0124 5.00 3.50

Completing InboundSales Calls

SALE0125 5.00 3.50

Inside Sales SkillsSimulation

SALE0120 0.50

Strategic Account Sales Skills

The Strategic AccountSales Approach

SALE0131 3.00 2.00

Understanding YourCustomer

SALE0132 3.50 2.50

Conducting EffectiveSales ResearchMeetings

SALE0133 3.50 2.50

Working with YourCustomer's Key Players

SALE0134 3.50 2.50

Delivering High-impactSales Presentations

SALE0135 6.00 3.50

Strategic Account SalesSkills Simulation

SALE0130 0.50

Selling to Key Players _pc_bi_spbi001 0.10

Selling the Positive FirstImpression

_pc_bi_spbi004 0.10

Building relationships _pc_bi_spbi017 0.10

Crafting SalesStrategies

_pc_ch_spch002 0.20

Pricing Strategy _pc_ch_spch003 0.20

Performance Payout _pc_ch_spch004 0.20







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Plans

Sales and Marketing:Two Sides of the SameCoin?

_pc_bi_spbi011 0.10

Sales Management

Developing and LeadingYour Sales Team

_pc_bi_spbi003 0.10

Planning Direct Mail toGenerate Leads forComplex Sales

_pc_bi_spbi006 0.10

Sales Support Roles ForBetter CustomerInteraction

_pc_bi_spbi007 0.10

Building a Winning SalesTeam

SALE0151 5.50 3.50

Using Business Tools toManage Sales Teams

SALE0152 3.00 2.00

Motivating a WinningSales Team

SALE0153 4.50

Communicating in SalesTeams

SALE0154 2.50

Sales TeamManagement Simulation

SALE0150 0.50

Selling at the Executive Level

Prepare for Success SALE0221 3.00 2.00

Strategic Planning SALE0222 3.50 2.50

Progressing through theComplex Sale

SALE0223 4.00 3.50

Presenting YourProposition

SALE0224 4.00 3.00

Negotiating to MutualBenefit

SALE0225 4.00 2.50

From Executive-levelSale to StrategicPartnership

SALE0226 4.00 3.50

Preparing for theExecutive-level SaleSimulation

SALE0220 0.50

Progressing through theComplex SaleSimulation

SALE022S 0.50

Closing Executive-levelSales Simulation

SALE022T 0.50

Essential Selling Skills

Essential Selling Skills:Mastering Cold Calling


Essential Selling Skills:Qualifying SalesProspects


Essential Selling Skills:Closing the Sale



















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Customer Service Curriculum

Frontline Call Center Skills

Managing Your Time:The Importance of CallTracking and Ticketing

_pc_bi_ctbi003 0.10

Creating an EffectiveOn-hold Message

_pc_bi_ctbi008 0.10

Aligning AgentBehaviors with CallerTypes

_pc_bi_ctbi010 0.10

Determining Proper-Expectation-managementTechniques

_pc_ch_ctch001 0.20

Training methods forCSRs in the CustomerContact center industry

_pc_ch_ctch002 0.20

Inbound Call Center Management

Converting a Call Centerto a Profit Center

_pc_bi_ctbi001 0.10

Managing Your CallCenter More Efficiently

_pc_bi_ctbi002 0.10

Customer ServiceTraining â?? TheInterview and Beyond

_pc_bi_ctbi004 0.10

Disaster Recovery â??Keeping the Lines Open

_pc_bi_ctbi005 0.10

Preventing AgentAbsenteeism throughBetter WorkingConditions

_pc_bi_ctbi006 0.10

Workforce ManagementSoftware- Is there aneed?

_pc_bi_ctbi009 0.10

Prioritizing Rewards andRecognition in CallCenters

_pc_bi_ctbi011 0.10

IT Infrastructure Library (ITILÂ®)2011 Edition Foundation Syllabus

ITILÂ® 2011 EditionFoundation: ITILÂ® andthe Service Lifecycle

ib_itlv_a01_it_enus 1.50

ITILÂ® 2011 EditionFoundation: ServiceStrategy Fundamentals


ITILÂ® 2011 EditionFoundation: ServiceStrategy Processes


ITILÂ® 2011 EditionFoundation: ServiceDesign Fundamentals


ITILÂ® 2011 EditionFoundation: ServiceDesign Processes


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ITILÂ® 2011 EditionFoundation: ServiceTransition Processesand Policies


ITILÂ® 2011 EditionFoundation: Introductionto Service Operation


ITILÂ® 2011 EditionFoundation: ServiceOperation Processes


ITILÂ® 2011 EditionFoundation: ContinualService Improvement


ITILÂ® 2011 Edition Overview

ITILÂ® 2011 EditionOverview: Creating aService Culture

ib_ovvx_a01_it_enus 2.00

ITILÂ® 2011 EditionOverview: Introduction tothe ITILÂ® Framework


ITILÂ® 2011 EditionOverview: Certificationand Benefits


Customer Service Representative,Professionalism

The Customer ServiceRepresentative (CSR)

cust_06_a01_bs_enus 3.50

Support Center Servicesand Work Environment


Team and CustomerRelationships


Customer Service Representative,Skills

Customer Interactions cust_07_a01_bs_enus 3.50 3.00

Communication Skills cust_07_a02_bs_enus 3.50 4.50

Conflict, Stress, andTime Management

cust_07_a03_bs_enus 3.50 2.50

Customer Service Representative,Process

Customer ServiceProcesses andProcedures


Quality in a SupportCenter


Support Center Tools,Technologies andMetrics


Dealing with IrrationalCustomers andEscalating Complaints


Customer Service Fundamentals

Customer ServiceFundamentals: BuildingRapport in Customer

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Relationships

Customer Service in theField

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Customer Service overthe Phone

cust_09_a03_bs_enus 1.00 1.00 1.00

Internal CustomerService

cust_09_a04_bs_enus 1.00 1.00 1.00

Customer ServiceConfrontation andConflict

cust_09_a05_bs_enus 1.00 1.00 1.00

Shaping the Direction ofCustomer Service inYour Organization

cust_09_a06_bs_enus 1.00 1.00 1.00

Aligning Performance toKey Indicators

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The Angry Caller:Whatâ??s Your Plan?

_pc_bi_spbi016 0.10

Customer Focus

Identifying andManaging CustomerExpectations


Creating and Sustaininga Customer-focusedOrganization


Customer-focusedInteraction


Listening to yourCustomers

_pc_bi_spbi002 0.10

Developing YourCustomer Focus

_pc_ch_pach009 0.20

Customer Advocacy

Customer Advocacy:Communicating to BuildTrusting CustomerRelationships


Customer Advocacy:Enhancing the CustomerExperience


Customer Advocacy:Supporting CustomerAdvocacy



Industry Foundations

Industry Overviews

TheTelecommunicationsIndustry Overview:Version 3

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The Health CareIndustry Overview:Version 3

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The Insurance IndustryOverview: Version 3

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The Banking IndustryOverview: Version 3

indo_01_a14_bs_enus 1.00 1.00

The Oil and GasIndustry Overview:Version 3

indo_01_a15_bs_enus 1.00 1.00

The Retail IndustryOverview: Version 3

indo_01_a16_bs_enus 1.00 1.00

The ManufacturingIndustry Overview:Version 3

indo_01_a17_bs_enus 1.00 1.00

The PharmaceuticalIndustry Overview:Version 3

indo_01_a18_bs_enus 1.00 1.00

The InformationTechnology IndustryOverview: Version 3

indo_01_a19_bs_enus 1.00 1.00

The FederalGovernment IndustryOverview: Version 3

indo_01_a20_bs_enus 1.00 1.00

The Education IndustryOverview: Version 1

indo_01_a21_bs_enus 1.00 1.00

The Utilities IndustryOverview: Version 1

indo_01_a22_bs_enus 1.00 1.00

The Chemicals IndustryOverview: Version 1

indo_01_a23_bs_enus 1.00 1.00

The Broadcasting &Entertainment IndustryOverview: Version 1

indo_01_a24_bs_enus 1.00 1.00

The Capital MarketsIndustry Overview:Version 1

indo_01_a25_bs_enus 1.00 1.00

The ConsumerElectronics IndustryOverview: Version 1

indo_01_a26_bs_enus 1.00 1.00

The Aerospace &Defense IndustryOverview: Version 1

indo_01_a27_bs_enus 1.00 1.00

The BiotechnologyIndustry Overview:Version 1

indo_01_a28_bs_enus 1.00 1.00

The Automotive IndustryOverview: Version 3

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The Food and BeverageIndustry Overview:Version 3

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TestPreps

Test Preps

TestPrep ITIL V3Foundation (ITV3F)

ib_itlv_a01_tp_enus 1.00

New Releases


Sales Curriculum




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Essential Selling Skills

Essential Selling Skills:Mastering Cold Calling


Essential Selling Skills:Qualifying SalesProspects


Essential Selling Skills:Closing the Sale


Updated: June 5, 2012




SkillSoft - US English Business Skills Course Catalog · Organizational Process Management and...

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