Managed Services Sales Doc Template€¦ · Claremont Managed Services provides customers with...
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Claremont Managed Services provides customers with consistent access to first class support for Oracle technology and E-Business Suite. Our scope and delivery approach is tailored and defined by the customer’s individual business needs. We dovetail with customer’s in-house teams and services to become an integral part of their IT soluon. Benefits Of Claremont Managed Services • High quality & consistent focused services • Guaranteed incident resoluon and response mes • Service Level Agreements (SLAs) beyond incident management • Guaranteed effecve security, maintenance and performance • Wide range of Oracle services • Management for system issues and unscheduled changes • System usage improvements and performance • Planned system changes • Long term partnership Effective Monitoring Claremont’s monitoring system detects issues at an early stage and tracks long term system changes. Informaon gathered supports the proacve services we provide such as capacity, performance and architecture management and we use this to add genuine value for our customers. Tailored To Meet Your Individual Business Needs How We Deliver Each client is assigned a Service Manager, responsible for managing all aspects of the Managed Service providing a single and consistent point of contact. With Claremont’s Managed Service support, we deliver by offering: • Regular on-site visits • A dedicated service desk • Incident resoluon SLAs • Highly experienced consultants delivering the best soluons • Service performance levels • Opportunies to improve business and support processes • Proacve maintenance and strategic advice • Our highly experienced, support-focused consultants are at the heart of our Managed Services. We dedicate our consultants to specific clients enabling them to understand your systems and build partner relaonships, resulng in a connuous and consistent point of contact. 100% 100% Oracle Oracle Hosng Hosng Availability Availability (No unplanned (No unplanned downme) downme) 99.5% 99.5% Incident Incident SLA SLA Adherence Adherence (Including resoluon (Including resoluon SLAs emied by other SLAs emied by other providers) providers) 51% 51% Average Average Savings For Savings For Clients Clients (Versus in-house (Versus in-house services & previous services & previous suppliers) suppliers) 100% 100% Customer Customer Sasfacon Sasfacon (Source: Monthly (Source: Monthly Customer Surveys) Customer Surveys) About Claremont We are a leading professional services organisaon using Oracle soſtware to help businesses improve processes and performance through the full system lifecycle to achieve compeve advantage. As an Oracle Gold partner with a strong management team, an outstanding customer service history and a proven track record of successful service delivery, Claremont is trusted by many leading public and private sector organisaons in the UK and Europe. Not all Managed Services Providers are the same. Claremont is revoluonising the delivery of Oracle Managed Services with results that speak for themselves. We deliver a first-class service and at the same me save our customers on average, over half of their costs compared to previous providers. Oracle Managed Services DATA SHEET
Transcript of Managed Services Sales Doc Template€¦ · Claremont Managed Services provides customers with...
Claremont Managed Services provides customers with consistent access to fi rst class support for Oracle technology and E-Business Suite. Our scope and delivery approach is tailored and defi ned by the customer’s individual business needs. We dovetail with customer’s in-house teams and services to become an integral part of their IT soluti on.
Benefits Of Claremont Managed Services• High quality & consistent focused services • Guaranteed incident resoluti on and response ti mes • Service Level Agreements (SLAs) beyond incident
management • Guaranteed eff ecti ve security, maintenance and
performance • Wide range of Oracle services • Management for system issues and unscheduled changes • System usage improvements and performance • Planned system changes • Long term partnership
Effective MonitoringClaremont’s monitoring system detects issues at an early stage and tracks long term system changes. Informati on gathered supports the proacti ve services we provide such as capacity, performance and architecture management and we use this to add genuine value for our customers.
Tailored To Meet Your Individual Business Needs
How We DeliverEach client is assigned a Service Manager, responsible for managing all aspects of the Managed Service providing a single and consistent point of contact. With Claremont’s Managed Service support, we deliver by off ering:• Regular on-site visits• A dedicated service desk• Incident resoluti on SLAs• Highly experienced consultants delivering the best soluti ons• Service performance levels• Opportuniti es to improve business and support processes• Proacti ve maintenance and strategic advice
• Our highly experienced, support-focused consultants are at the heart of our Managed Services. We dedicate our consultants to specifi c clients enabling them to understand your systems and build partner relati onships, resulti ng in a conti nuous and consistent point of contact.
100%100%Oracle Oracle
Hosti ng Hosti ng AvailabilityAvailability
(No unplanned (No unplanned downti me)downti me)
99.5%99.5%Incident Incident
SLASLAAdherenceAdherence
(Including resoluti on (Including resoluti on SLAs emitt ed by other SLAs emitt ed by other
providers)providers)
51%51%AverageAverage
Savings For Savings For ClientsClients
(Versus in-house (Versus in-house services & previous services & previous
suppliers)suppliers)
100%100%Customer Customer
Sati sfacti onSati sfacti on
(Source: Monthly (Source: Monthly Customer Surveys)Customer Surveys)
About ClaremontWe are a leading professional services organisati on using Oracle soft ware to help businesses improve processes and performance through the full system lifecycle to achieve competi ti ve advantage.
As an Oracle Gold partner with a strong management team, an outstanding customer service history and a proven track record of successful service delivery, Claremont is trusted by many leading public and private sector organisati ons in the UK and Europe.
Not all Managed Services Providers are the same. Claremont is revoluti onising the delivery of Oracle Managed Services with results that speak for themselves. We deliver a fi rst-class service and at the same ti me save our customers on average, over half of their costs compared to previous providers.
Oracle Managed Services
DATASHEET
