Managed Services by Plexlane
8
Going Further Managed Services
-
Upload
plexlane -
Category
Technology
-
view
92 -
download
1
description
Looking for a company that provides experience and innovation in production support environment. Look no further. At Plexlane we provide near-shore and off-shore production support while improving each category of the SLA every year.
Transcript of Managed Services by Plexlane
• Managed services1 is the practice of outsourcing day-to-day IT management responsibilities as a strategic method for improving operations. This can include outsourcing Production Support and lifecycle build/maintenance activities.
• Service Level Agreements are established that allows the client to measure the service provider on the contract.
• In most cases this is done to enable client’s IT organization to focus on new projects/initiatives to further IT’s capabilities to support and grow the business.
• In other cases it is done to tap into broader capabilities.
• In an effective managed services offering the service provider becomes an extension of client’s organization, business process and technology.
Managed Services
2 1 Source: Wikipedia
Strategic Consulting
Business Process Solutions
Managed Services
IT Strategy & Roadmap
IT Portfolio Rationalization
Business Transformation
Innovation in “RUN”
Transformation by ERP
Executive Placements
Software Selection & RFP Process
CRM, PDM, ERP, HRM
Application Development
Mobile Applications
Web Technologies
Business Analytics
Training Solutions
Production Support
Online Service Desk
Testing and Automation
Human Resources
Procurement
Application Management
ePMO
Social Marketing Finance & Payroll
Our Solutions and Services +
3
Infra Management
Managed Services
4
Production Support Online Service Desk
Testing and Automation Infra Management Shared Services
Application Management
- Engagement Processes - SLA Management - Onshore / Offshore Delivery
Model - Software / Hardware Licensing - Resource Management - plexSupport Model - plexTransformation Model
- Help Desk - Ticket management through
client/vendor resources - Processes on Defects,
Enhancements and Projects - plexService Desk
- Application Inventory and Ownership
- Business Process and Application Knowledge Transfer and Retention
- Application Currency - plexApplication Management - plexDevelopment Model
- End to end testing center of
excellence – automated and/or manual
- Integrated Testing - Defect Management - plexTest Automation
- Infrastructure Support (Servers, Voice, Data, Printing)
- Manage environments hosted onsite or in cloud
- Onsite and remote support options
- Shared services support for HR, Procurement and Finance
- Staffing and Recruiting Services – W2, 1099, Corp-Corp
- AP, AR, Credit Management, Travel Management
People, Process and Technology Enabling RUN Environment
• A service offering built into our engagements.
• Innovation is essential not only for new initiatives but for existing routine operations as well to continue to
– continue to grow productivity
– keep the application portfolio current
– exploit latest trends and technologies to benefit business needs
• Read our blog post at plexlane.com
Innovation as a Service (IaaS)
5
Run IT as a Business
6
AmericasEMEA
A
PAC
GlobalProcessOwners IT
Strategy OversightSponsorshipGovernanceDecisionMaking
Lead
ership
SupportPriori za onThoughtLeadershipMentoring
People
CapabilityResourcesProcesses&ToolsTrainingGlobalDelivery
CoEs CoEs
Training Academy
ConsolidateTransformModernizeIntegrateOp mizeVirtualize
TaaSandIaaS
OpEx
En
ablers
On
sh
ore
N
ea
r S
ho
re
Offsh
ore
World Sourcing
Change Management
Security Industry Solutions
Accelerators & Intellectual
Property
Portfolio, Program &
Project Management
Portfolio Planning
Str
ate
gy A
lign
me
nt
PorolioReview
PorolioRoadmapping
Transformation
Re-host
Wrap
Consolidate
Upgrade
Replace
Re re
Virtualize
Refactor
Modify
New
Implementation
Scop
e,
Sch
ed
ule
, B
udg
et
Integra
onw/GlobalDesign
Execu
on
Go-Live&ProduconSupport
Produc onSupport
Break-Fix
MaintainGlobalTemplate
Enhancements
Training
Documentation
Maintenance
RunningITasaBusiness
CustomerLeadershipTeam
• Provide best of class IT Support Organization with people, process and technology to support business needs
• Six Sigma processes allow for accountability, repeatability, predictability and continuous improvement in managed services processes
• Onshore and Offshore delivery model allows for scaling of capabilities at a fraction of cost
• Innovation as a Service (IaaS) part of all contracts
• Transform Information Technology Department to become an enabler to the business.
Summary
7
Learn more at plexlane.com U.S. Headquarters Mesa, AZ 85207
+1 602 PLEX 260 [email protected] www.plexlane.com
LISTEN
INTERNALIZE
PROPOSE
IMPLEMENT
MONITOR
IMPROVE +
The plex + Promise
Thank You
Plexlane+ is a trademark of Plexlane, LLC. © Copyright Plexlane 2012. All Rights Reserved.
India Headquarters Banjara Hills Hyderabad, India
