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Transcript of Managed Services
Managed Services
Managed Services Business TodayWhat is Managed ServicesProduct GuidelinesWhy deploy Managed Services?AdvantagesDeployment ModelTransition MethodologySectors / ProductsProjects Handled
Ikya Group OverviewHighlightsIndustry Associations & Media CoverageOur ServicesOur Office NetworkKey ClientLeadership Team
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Index
Business. Today.
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Operations
IKYA’s Managed Services Model has evolved to address the needs of today’s business context
What is Managed Service?
Managed Services refers to the practice of using
specialized service providers for executing
specified operating tasks leading to
cost & delivery efficiencies and releasing
management bandwidth for mission critical activities.
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Product Guidelines
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MS
Why deploy Managed Services?
Enables enterprises to increase touch points with end users / marketsAchieve scale with reduced management effort Gain cost & delivery efficiency
Advantages
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The IKYA Managed Services Deployment Model
KNOWLEDGE REPOSITORY
QUALITY MANAGEMENT
PROJECT MANAGEMENT
CLIENTS
Infrastructure SetupQuality Process Setup
Business Process Analysis
Infrastructure SetupQuality Process Setup
Business Process Analysis
Knowledge Transfer Planning
Knowledge Transfer Planning
Infrastructure SupportOperations
Process Understanding
Technical Understanding
Infrastructure SupportOperations
Process Understanding
Technical Understanding
Knowledge Reinforcement
Knowledge Reinforcement
Knowledge Transition
Knowledge Transition
Operations Management
& Service Support
Operations Management
& Service Support
Process Enhancement
& Quality Measures
Process Enhancement
& Quality Measures
Transition Methodology
Sectors - TelecomService fulfillment
New service installations – Consumer & Enterprises – Fixed & Mobile operations / Sales help desk & technical support / Service add-on & amendments
Field OperationsNew service installation / Ready for service / Field inspections / Structure cabling / Maintenance of IDF, MDF, POP Rooms & Data center / Fleet Management / Tower maintenance
Service AssuranceTrouble ticket handling – Services disruptions, Tier 1, 2, 3 levels
Migration ProjectsTechnology migration, Network migration, Software / application migration
Infrastructure Tower Maintenance POP Room / IDF / MDF
Network OperationsActivation, Maintenance & Monitoring, Data cleansing
Document ManagementDocument collection, Archiving, Indexing, Warehouse management
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Services - BFSI
Document CollectionsApplication processingVerifications
Document verification / Field verification
Document ManagementDocument collection, Archiving, Indexing, Warehouse management
Mail management
ATM Maintenance ManagementPhysical Infra inspections & maintenance / ATM machine maintenance (Non cash)
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Sectors – Consumer Products
Product Launch Visual MerchandisingDelivery & InstallationSales SupportPost Sales Service
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Sectors – E Commerce
Help DeskLogistics / Delivery Management
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Other Sectors
IT Helpdesk – Voice & non voice
System & network administration – HW & SW
There is no power in the world that can stop an idea whose
time has come~ Victor Hugo
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Projects Handled
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Enterprises Sales Support
Client: Leading Telecom OperatorProject Details: Process all sales orders, validate, activate the servicesVolume Matrix: 9000 WOs pmSLA: 24 hrsManpower: 9 resourcesArea: Client siteS/W: BSCS, CRM, ERP, Payment gateway, CAT (power billing application)
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Enterprises Sales Support
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MSTV Migration
Client: Leading Telecom OperatorProject Details: Migrate legacy set-up boxes to MSTV decoders within 6 monthsVolume Matrix: 60,000 customersSLA: 48 hrs, 6 months Manpower: 84 resourcesS/W: BSCS (billing system), Seibel, Payment gatewayH/W: MSTV set up boxes (Motorola)
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MSTV Migration
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EWSD Nortel Migration
Client: Telecom OperatorProject Details: migrate Analog lines from ESWD Siemens to Nortel M-SAN within 6 months Volume Matrix: 25,000customersSLA: 48 hrs, 6 months Manpower: 10 resources
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EWSD Nortel Migration
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TSP - Consumer
Client: du Telecom (EITC)Project Details: Provisioning of Triple play services (Telephone Internet, Video)Volume Matrix: 6000 wos/pmSLA: 48 hrsManpower: 70 resourcesArea: International city, Academic city, Arabian ranches, Motor city, JLT, JVT, JVC, Mirdiff, WarqaS/W: Seibel, Nortel, BSCS, HSPA, CAT (payment gateway)
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TSP - Consumer
TSP - Enterprises
Client: Telecom OperatorProject Details: Provisioning of new services
Broadband internet professional Business landline / fax (analog)DNS requestBusiness ISDN2 (BRI)Business trunk lineHosted Email / WebManaged LANManaged IPTV (stb)National IP VPN (mpls)IPLC International Leased Line servicesSuspension & resumption
Volume Matrix: 17000 services/pmSLA: 48 hrsManpower: 80 resourcesS/W: Seibel, Nortel, BSCS, HSPA, CAT (payment gateway)
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TSP – Enterprises
Document Management
Client: Leading BankProject Details: Collection, Processing, Validation, E-archiving, Warehouse MgntVolume Matrix: 300,000 documents/pmSLA: 48 hrsManpower: 122 resourcesS/W: Inputaccel, Captiva, Access, EDMS VCK, Document retrieval software
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Document Management
Ikya Group
Overview
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Ikya Group Overview
IKYA, founded in 2007, is India’s leading HR and Business Services organization
Stable management team been in company since inception
IKYA is part of the Thomas Cook Group in India. Thomas Cook Further on is part of FairFax – a 30 Billion Investment Group
Nation-wide presence with 32 offices across 22 cities covering tier-I and tier-II cities
Diverse client base of over 1000 marquee names across business segments spanning various industries
Nearly 55,000 associates deployed across 150 locations
Over 90 Million sq. ft. of real estate managed under our Facilities Management business
Partner with MoRD and NSDC in Skill Development across 10 states – Training about 10,000 people per annum
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IKYA is an Associate Member at ERA. A non-profit chamber of commerce that represent Indian Executive Recruitment Consulting Firms, and promotes recruitment as an industry.
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Mr. Marcel. R. Parker – Chairman, IKYA, is a Board Member of the National Human Resource Development (NHRD) Network. He also runs mentoring programs on behalf of the NHRD.
Ikya was IKYA was ranked as one of the ‘10 Hottest Start-ups’ by Business Standard in their May 2008 edition.
Apart form this IKYA’s Senior Management regularly contributes their views about the recent trends in the HR and Recruitment space to periodicals and dailies, including The Economic Times, The Times of India and Hindustan Times.
Industry Associations & Media Coverage
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Mr. Ajit Isaac, CEO & MD was nominated for the Forbes Leadership award in October 2011 under the category of the most Outstanding Start up.
In 2008, Ikya was spotted as one of the Ten Hottest Start- ups by India’s leading business magazine, Business Today.
In June 2011, Business Today were elated that in their predictions story on startups, 3 years ago, we have been profiled as a SUCCESS – excerpt follows below.
Industry Associations & Media Coverage Contd….
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Facilities Managemen
t
Leadership and CXO Level Hiring.
Contract Staffing, Managed Services and Outsourcing.
Middle Management Hiring / Recruitment Process OutsourcingManaged ServicesOutplacement Services
Training youth of the nation, creating employability
Recruitment
Solutions/RPO
Facilities Management Services- A boutique of Soft services Offering
IT Contract Staffing, and Outsourcing.
Our Services
SLA based offering service offerings
`
INDORE
JODHPUR
JAMNAGAR
VIZAG
JAMMU
GOA
AURANGABAD
NAGPUR
PONDICHERRY
DIBRUGARH
MADURAI
LUDHIANA
DEHRADUN
RANCHI
ALLAHBAD
28 Offices across 22 cities
BangaloreAhmedabadBhopalBhubneshwarChandigarhChennaiCoimbatoreGurgaonGuwahatiKochiLucknowHyderabadJaipurKolkattaMumbaiNew DelhiPatnaPuneRudrapurRaipurVadodara
UAE: Dubai
JammuLudhianaDehradunAllahbadJodhpurDibrugarhRanchiIndoreJamnagarNagpurAurangabadVizagGoaPondicherryMadurai
Upcoming Offices Across 15 cities
State Location
AndhrapradeshNalgondaKhammamAdilabad
Bihar GayaMuzaffarpur
Gujarat
IdarValsadIdarTalodSabarkanthaValsad
Haryana AmbalaSonepatYamuna Nagar
karnataka Chikbalapur
Madhya PradeshTikam GarhSeoni
Maharashtra Gondia
Orissa GanjamBargarh
Rajasthan
HanumangarhNoharBikanerChaksu
Uttarakhand
Nanakmatta RudrapurTanakpur,ChampawatNainital
Parivarthan29 Centers
Functional Expertise :•Manpower driven business model –Identifying , sourcing , deploying , processing , managing large scale manpower.•In-depth understanding of legal , compliance , process , technology in the Human resources domain.
Distribution Reach :•Network of 23 Branches across 18 Cities ,Servicing more than 250 Clients across the country •Strong presence across all industry verticals , ability to source and deploy any HR requirement.
Technology Platforms :•Intensive application of scalable technologies to improve process efficiencies and reduce cost.•Inbuilt platforms designed to meet requirements of large users – develop applications as per clients requirements.
Management Strength :•Strong leadership team with in-depth industry knowledge .•Trained and experienced manpower across all functions – project management, operations , recruitment , payroll , finance and compliance
Financial Capabilities :•Generating positive cash flows for the past six months , positive EBIDTA for the current financial year •Good support from the investors and financial institutions – can raise capital to the tune of 4 Million USD.
Sourcing Capacity-•Strong team of 100 + recruiters , ability to source more than 1000 associates in a month•Tie ups with Educational Institutes , NGOs , training institutes , government bodies to source manpower .
Payroll Processing : Zero % Error rate on till date, 100 % accuracy on maintaining on statutory compliances – recognized by the Bangalore PF Commissioners for timely remittances of PF liability .
Our Value Proposition – Economy, Ease & Efficiency
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Key Client List
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Leadership Team
Marcel R Parker - ChairmanOne of the senior most HR professionals in the country with a career spanning over 38 years, an alumini of IIM Ahmedabad.Worked in several prestigious organizations like Voltas, VST Industries, Coromandel Fertilizers, The East India Hotels, Modi Xerox, Bharat Shell, SAP India and Raymond.Marcel is a Board Member of the National Human Resource Development (NHRD) Network. He also runs mentoring programs on behalf of the NHRD.
Ajit Isaac - MD & CEOAn industry specialist on Human Capital related issues in India with an experience of over 20 years, has been associated with Godrej & Boyce and Essar Group in various leadership roles.Founder & ex-Managing Director of PeopleOne Consulting, later acquired by Adecco, one of the largest HR services companies in the world. Ajit also serves as an independent director on the board of Intelligroup - a NASDAQ listed IT services provider.Ajit was nominated for India Forbes Leadership Awards 2011 for pioneering the enterprise under the category of an Outstanding Start Up.
Subrata Nag - CFOSubrata Nag has over 20 years of experience in finance across various large corporations and was previously involved with the finance functions at Ilantus Technologies and Mindtech India
Pradeep Mittal – MD & CEO Magna InfotechPradeep come with over 20 years of industry experience including 12 years in USA.He holds a Bachelors degree in Electronics and Communications from Jawaharlal Nehru Technology University, India and a Diploma in Management Information Systems from Indian Institute of Science, Bangalore, India.
Ramchandran Balan - Managing Director – Avon FMSPioneer in the Facility Management industry in the country.Comes with a vast experience of almost 30 years.
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