MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ......
Transcript of MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ......
![Page 1: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/1.jpg)
MAKING YOUR DEAL JACKETS COMPLIANT
NABD EAST COAST Orlando, Florida
November 1, 2016
Thomas B. Hudson Terrence J. O’Loughlin
Deal Jacket
![Page 2: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/2.jpg)
What is a deal jacket review?
• No substitute for a compliance management system or a full-fledged compliance review.
• Think of it in health care terms – it’s like checking your pulse, blood pressure and temperature.
• Can provide a window into compliance programs.
![Page 3: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/3.jpg)
How Many Documents are in a Typical Deal Jacket?
• Credit Application • Buyers Guide • Four Square • Menu • Buyer’s Order
![Page 4: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/4.jpg)
How Many Documents are in a Typical Deal Jacket? (Cont’d)
• Lease Order • Retail-Installment Sale Contract • Lease Contract • Notice to Cosigner • Agreement to Provide
Insurance Policy
![Page 5: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/5.jpg)
How Many Documents are in a Typical Deal Jacket? (Cont’d)
• Payoff Authorization • Test-Drive Agreement • Borrowed-Vehicle Agreement • All-Communication Authorization • Payoff-Optional Product
Disclosure
![Page 6: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/6.jpg)
How Many Documents are in a Typical Deal Jacket? (Cont’d)
• Damage-Disclosure Form for New Vehicle
• Damage-Disclosure Form for Used Vehicle
• Deal Recap • We Owe – Due Bill • Limited Warranty
![Page 7: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/7.jpg)
How Many Documents are in a Typical Deal Jacket? (Cont’d)
• Delivery Summary • Goodwill Repair Addendum • Acknowledgment of Rewritten
Contract • Service Contract • Mechanical-Breakdown Protection • Certificate of Title
![Page 8: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/8.jpg)
How Many Documents are in a Typical Deal Jacket? (Cont’d)
• Power of Attorney • Odometer • IRS Form 8300 • Red-Flags Form • Adverse-Action Notice • Privacy Notice
![Page 9: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/9.jpg)
Why Care About Documents? •Documents will always be with us
•Will always need words on a page
•Lifespan and record of dealer-customer
relationship
•Compliance, liabilities, and risk
•Serve as a final defense
![Page 10: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/10.jpg)
Features in Preprinted Documents
• Print date
• Effective date
• Length
• Text/fonts
• Face and backer
• Legibility
• Simple language
• Creation date
• Copyright
• Multi-part
• Color
• Second person
• Verbatim language
• Internal consistency
• Consistent terms
• Language translations
• Signatures and initials
• Single-document rule
![Page 11: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/11.jpg)
Laws Found in Dealer Documents
• Federal Laws – Equal Credit Opportunity Act (ECOA) – Fair Credit Reporting Act (FCRA) – Fair Credit and Accurate Credit Transactions Act
(FACT) – Federal Trade Commission Act (FTC) – FTC Credit Practices Rule – Gramm-Leach-Bliley Act (GLBA) – Truth in Lending and Consumer Leasing Acts (TILA) – Holder in Due Course Rule
![Page 12: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/12.jpg)
Laws Found in Dealer Documents (Cont’d)
• State Laws – Retail Installment Sales Act (RISA) – Unfair and Deceptive Acts and Practices (UDAP) – Uniform Commercial Code (UCC) – Contract Law
• Various Other Laws – Civil Theft – Civil Fraud – Civil Racketeer Influenced and Corrupt
Organizations Act (RICO)
![Page 13: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/13.jpg)
Potential Liabilities and Fines
• TILA • Criminal Violation
– Year in jail and/or $5,000 fine. • Civil Liability
– Plaintiff’s actual damages, statutory damages, attorney fees, and court costs
• FTC – $40,000 per infraction following cease and
desist order
![Page 14: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/14.jpg)
Potential Liabilities and Fines • State UDAP
– A multiple of the consumer’s damages plus legal fees, costs, and restitution (details depend on the state
• State RICO – Forfeiture of assets
• Class Actions and Individually – Actual damages, nominal damages,
consequential, punitive, legal fees, and costs
![Page 15: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/15.jpg)
Potential Liabilities and Fines • Civil and Criminal Fraud and Theft
– Forfeiture, heavy fines, and imprisonment
• Dodd-Frank Act (if it could ever apply) – Simple violation: $5,437 for each day of the violation – Reckless violation: $27,186 for each day of the
violation – Intentional knowing violation: $1,087,450 for each
day of the violation
![Page 16: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/16.jpg)
Process Recommendations •Understand and implement:
–Safeguards Rule –Disposal Rule
![Page 17: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/17.jpg)
Process Recommendations
•Appoint a Compliance Officer -Do not fly blind – read and understand each document -Observe the effective dates of the documents
-Keep inventory of up-to-date documents -Purge superseded documents
![Page 18: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/18.jpg)
Process Recommendations
•Have a written plan, timeframe, and method for destroying old files
-Comply with records-retention requirement, but otherwise only the absolutely necessary documents should be in the deal jacket -Are you harmed or benefited by the Statute of Limitations?
![Page 19: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/19.jpg)
Three Questions to Ask Yourself
1. Do you conduct a compliance review of the 20-30 documents you use in a F&I deal jacket on at least an annual basis?
2. Does your attorney review the 40 or more
state and federal laws that affect F&I documents to help you maintain compliance?
3. Do your documents support your dealership’s
F&I processes?
![Page 20: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/20.jpg)
What a deal jacket review can’t reveal • Problems outside of your documents
– pricing, discrimination, oral representations to your customers
• Problems with underwriting, servicing, collections, privacy and other policies and procedures
![Page 21: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/21.jpg)
Neatness Counts! • One copy of every applicable document
in the same place in every jacket • No unnecessary documents • Documents completed neatly and data
entered within appropriate blanks
![Page 22: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/22.jpg)
These are contracts! • Dealer signatures?
• Customer signatures?
![Page 23: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/23.jpg)
Credit Application
• ECOA income warning • Individual/joint credit election • Credit bureau and phone
authorizations • Prohibited questions
![Page 24: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/24.jpg)
Buyer’s Orders
• Implied warranty disclaimers – conspicuous
• Implied warranty disclaimers and warranty/service contracts
• Arbitration agreements different from arbitration agreements in the RISC
![Page 25: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/25.jpg)
Buyer’s Orders (continued)
• FTC Used Car Rule – not conspicuous, not in Spanish, not verbatim
• Overreaching “unwind” language • Warranty/service contract confusion • Pedigree problems
![Page 26: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/26.jpg)
Retail installment sales form
• Who drafted the RISC? • Who maintains the
compliance of the RISC with law and regulation changes?
• If a “universal” form, is it the latest version for the state?
![Page 27: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/27.jpg)
Retail installment sales form (Cont’d)
• Is Spanish language Used Car Rule language present? Conspicuous? Verbatim?
• Is FTC “holder notice” present? Conspicuous? Verbatim?
• Are pickup payments handled correctly?
![Page 28: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/28.jpg)
Privacy Notice • Not taking advantage of safe harbor
form • Using an “off the shelf” or the safe
harbor form without assuring that it accurately describes the dealership’s policy
![Page 29: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/29.jpg)
Resources Go to www.ftc.gov/ Click on “Tips and Advice,” then on “Business
Center,” then on “Advertising and Marketing” You will find these publications: Advertising and Marketing Basics Online Advertising and Marketing Telemarketing Read Them!!!!!
![Page 30: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/30.jpg)
More Resources
• State Auto Dealer Associations • State Independent Auto Dealer Associations • NADA • NIADA • State ADAs and IADAs • Vendors (but be very careful) • Spot Delivery • F&I Legal Desk Book
![Page 31: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/31.jpg)
Questions?
![Page 32: MAKING YOUR DEAL JACKETS COMPLIANT - BHPH Info · management system or a full-fledged ... •Lifespan and record of dealer- customer relationship ... each document -](https://reader034.fdocuments.net/reader034/viewer/2022051800/5ad69a3b7f8b9a98098bc36f/html5/thumbnails/32.jpg)
Contact Information: Thomas B. Hudson, Esquire Terrence O’ Loughlin, J.D., M.B.A. Hudson Cook, LLP Director of Compliance 7037 Ridge Road, Suite 300 Reynolds and Reynolds Hanover, MD 21076 Dayton, Ohio 410.865.5411 954.718.9266 [email protected] [email protected]