Making the Most of BMC Control-M and Self Service

© Copyright 2/19/2015 BMC Software, Inc1

Making the Most of BMC Control-M and Self Service

Jack Diamond – Head of IT Services, Sky TV

Steve Anderson – Batch Operations Manager, Sky TV

October 2014


Introductions

Jack Diamond

Head of IT Services, TV

Steve Anderson

Batch Operations Manager, TV


About TV

• is Britain and Ireland’s leading home entertainment and communications provider

• Launched in 1989 as satellite TV company

• Expanded into Broadband and Telephony market in 2006

• Today Sky is a valued part of life in approx 40% of homes in UK & ROI

• Acquisition of Sky Italia and Sky Deutschland creating bigger headroom for growth


Our Control-M Journey at


Milestones in Our Control-M Journey

Control-M introduced at Sky

Upgrade to Control-M 6.1.01

Advanced File Transfer (AFT) implemented

Self Service and Batch Impact Manager

Implemented

Upgrade to Control-M V7.0

20062004 20131998 2011 2014 2014 2014

Forecast and Business Objects

plugin implemented

Control-M V8.0 implemented in sandbox

and training environments

Control-M for Hadoop and Business Process

Integration Suite implemented


What Does Control-M Look Like at Today?

• 6 Control-M servers, 3 EM’s, 1.5k agents

• Control-M manages > 70 Applications and Technologies

• 180k job submissions each day

• Managed by a team of 20 people


Control-M is Weaved into the Fabric of

Customer Billing

ExecutiveReporting

AFT File Transfers

Financial Data Transfers

Big Data (Hadoop)

Customer Intelligence

PeopleSoft

Broadcast Platform

Broadband & Telephony

Customer Management

Java

Oracle

Netbackup AFT File Transfers

Business Objects

MQ

Big Data (Hadoop)

Some of the Business Functions

Some of the Technologies


Control-M Self Service Changing our Customers World at


Why Control-M Self Service?

• Customers were asking for visibility of their batch services

• Control-M was a “black box”

• Customers spent a lot of time contacting the Operations Team

• In-house solutions had a development overhead

Input• Data File

• System

Parameter

• User Action

Output

Control-M

• System Updates

• Reports

• Data File

• E-mail

• Log file


Control-M Self Service - Implementation

• Implemented April 2014

• 160+ services being managed via Self Service & BIM, across 30 different Business and Technology areas

• Phase I of rollout was the quick wins

• Phase II of rollout ongoing


Control-M Self Service – The Benefits for our Customers

• Simple, intuitive, modern user interface. No scheduling tool knowledge required

• Quick time to value

• Customers manage batch services at anytime from anywhere

• Reduction in time consuming low level customer queries


What our Customers are Saying about Control-M Self Service

“Self Service has opened up a whole new world for me and my team. The dashboard view is used every day. I regularly check the status of our customer billing from home in the evening on my iPhone or iPad. It provides me with reassurance that we are hitting our SLA’s”

Gillian Glass

Operational Finance Manager, Sky TV

“Self Service is the automation tool that we have been waiting for. At last we have a window into the world of Control-M. Fantastic!”

Dave LaingCustomer Billing Team Leader, Sky TV

“Self Service has transformed the way that I interact with my batch services. Quite simply, simple! I felt comfortable from the very first minute I used it. Plus it looks great!”

Torquill PagdinEDM Team LeaderSky TV


Control-M Batch Impact Manager – Our Virtual Computer Op!

• Enables batch management from a service level

• Provides proactive monitoring

• Monitors SLA progress

• Identifies root cause of SLA breaches


Control-M Case Studies

Automation Solutions to our Business Challenges


Control-M Case Studies

• Control-M used to replace in-house Scheduling Tool

• Sky Bet Online Gambling

• Implementation of Business Objects plugin for Control-M


Current Initiatives and Future Plans


Current Initiatives

• Control-M for Hadoop plugin

• Business Process Integration Suite implementation

• Expansion of Control-M into new business areas

Future Plans

• Control-M V8.0 or V9.0 Upgrade

• Control-M Workload Change Manager trial


Key Points to Take Away


Key Points to Take Away

• Over the past 16 years BMC Control-M has proven to be critical to the success of Sky’s business

• Control-M is “woven into the fabric” of what we do at Sky

• Control-M Self Service has “changed our customers world” by transforming interactions with workload automation services

• Sky & BMC's relationship is a happening place - watch this space, the future is exciting!


Q & A


Thank YouFrom Jack and Steve

Making the Most of BMC Control-M and Self Service

Technology

Transcript of Making the Most of BMC Control-M and Self Service