MAITLANDS NEWS - JANUARY 2014

maitlandsnews

Help to Buy: Everything you need to knowIn April 2013, the Help to Buy scheme was first announced by the government to help first-time buyers and home movers take a step on the property ladder. With the scheme split into two parts – an equity loan for new build properties and, more recently, a mortgage guarantee for all types of second hand homes, the scheme has featured heavily throughout the press since its launch. However, what exactly does the scheme offer and how does it work? How could you benefit from it when buying your next property? In this paper, our colleagues from Mortgage Advice Bureau explain everything you need to know about the scheme, from eligibility through to interest rates. If you’re considering using the scheme to help you move, or you simply want to understand the ins and outs of this much-publicised scheme, find out more inside.

Find out what your home is worth today with our free, no-obligation valuationYou’ve read the stories and you’ve seen the Sold boards go up around your area. Are you now wondering what the improvement in the market has meant for the price of your property? Until March 2014, we’re offering you the chance to find out exactly what your home is now worth with our free, no-obligation valuation. Even if you’re not planning on moving, you can still find out what your property would be valued at in the current market.

It’s been heavily reported in the media that property markets across the country are starting to see improvements, but what about where you live?

Inside this paper, each of our branch managers will share their insight into what’s happened in the market where you live.

Throughout all of the areas that we work in, we’ve seen an increase in the number of properties that are selling at, or in some cases even over, the asking price. But despite this, sensible pricing remains key to achieving a quick sale. Read on to find out more about how the demand for property has changed where you live and find out how you can see what your property is worth today for free.

Cleeve Drive, Ivybridge which has sold STC for £191,000 - an increase of £18,000 from its 2008 value. EPC; EER C – EIR F

House prices are reported to be on the up across the country, but what about where you live?

Maitlands Maitlands News Property Update 2014

If you’re thinking of moving, make your next move with Maitlands maitlands.biz2

2014

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Last year we started to see positive signs throughout the marketplace and in the media that the world of property is picking up, with more and more people feeling more confident to make their next move. As we start this New Year, we’re very much preparing for this confidence to continue in 2014 and are bracing ourselves for a busy time ahead.

What’s happening where you live?If you’re not looking to move this year, you may be wondering what’s in this newspaper for you? Well, we’ve created this paper to help share some of our local insight to help you understand what’s happening in the property market around you. It’s all good and well reading about national changes in demand, but what does that mean for you and your property? In this newspaper we aim to help you understand exactly what’s happening in the areas where you live. So whether you live in Ivybridge, Plymouth, Plympton or Saltash, you can hear directly from our teams about what’s happening in your local area.

Do you know how the value of your home has changed?Even if you’re not thinking of moving this year, how many of you still wonder what your house is currently worth after all of the talk about the market picking up again? Well, throughout January and February we’re offering free no-obligation valuations to help satisfy your curiosity. Read on to find out more.

Join us to learn more about the Help to Buy schemeFor those who are considering moving this year, I’d like to invite you to join us later in February as we host our free Help to Buy advice evening in association with our mortgage partners at Mortgage Advice Bureau, at Plymouth Albion. If you’re keen to find out more about what the Government’s scheme entails and how it could help you take your first, or next, step on the ladder, be sure to join us for this invaluable event.

What makes us different?For those of you who don’t know too much about us, we’re a leading local estate agent that has been helping people move across Plymouth, South Hams and South East Cornwall for almost 20 years – watch out as we celebrate our 20th anniversary later this year. With branches in Ivybridge, Plympton, Plymouth and Saltash, we pride ourselves on the quality and expertise of our staff, our knowledge of the local marketplace and our commitment to delivering an outstanding service to each and every client. As a company we remain firmly focused on continually investing in our people and our service offering to allow us to adapt to the changing market and cope with any increase in activity that the market might offer. But, more importantly, this investment allows us to continue to offer a great service and communications to our clients. Take October 2013 for example. In this month alone, we accompanied prospective buyers on over 1,100 viewings, with each client receiving feedback on their own online property account and an update email or call.

It’s that personal touch which helps us stand apart from other agents and it’s certainly something that internet-only agents can’t really compete with. However, as an ever-evolving business, we continue to invest in our digital activities and marketing services to allow us to offer the same digital solutions and results as the internet-only agents. At Maitlands we feel we offer the best of both worlds – cutting-edge digital solutions to help you buy or sell your next property, backed up with that personal service and local knowledge that is so important when moving. Selling property takes a great deal of hard work and great marketing, delivered by local professionals who understand the market and can help you through the process. This is where we’ve continued to invest – as you read on you’ll learn more about our growing team and how our digital property marketing tools are evolving to help you achieve the results you’re looking for with your move.

On behalf of all of the team at Maitlands, we wish you a very happy New Year and all the best for a prosperous 2014.

Andy Blacklock, Managing Director

Don’t be fooled by flattery

when choosing an agent

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We pride ourselves on being honest and transparent with our clients.

When we value a property, we make sure that it’s a true reflection of what

the property is actually worth, not what we think you want to hear.

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For an honest valuation of your property, contact us today.

maitlands.biz

Ivybridge 8 Glanvilles Mill Ivybridge Devon, PL21 9PS Tel: 01752 895 379 –––––––––––––––––––––––Plympton 3 Plymouth Road Plympton Devon, PL7 4JP Tel: 01752 344 322

Plymouth Ground Floor Studio 5-11, 5 Millbay Road Plymouth, PL1 3LF Tel: 01752 661 000 –––––––––––––––––––––––Saltash 136 Fore Street Saltash Cornwall, PL12 6JR Tel: 01752 845 396

Lettings Tel: 01752 661 111 –––––––––––––––––––––––Commercial Tel: 01752 661 234 –––––––––––––––––––––––maitlands.biz–––––––––––––––––––––––

Where comparisons to 2008 property prices are made, these are taken from properties sold both times by Maitlands. Where this is not possible, 2008 prices have been taken from Zoopla and Rightmove data of a similar property on the same road in 2008.

Hello and a warm welcome to the Maitlands newspaper for 2014.



Moreville, Yondertown Square , Lutton –– Asking price of £230,000A stunning example of a period character cottage located in the village of Lutton, enjoying superb views of the surrounding countryside. Having undergone extensive refurbishment by the owner, the property offers spacious accommodation to include; lounge with wood burning stove, dining hall, refitted kitchen, downstairs WC, two double bedrooms and beautifully fitted bathroom suite. EPC; EER E –EIR E

Churchill Cottages, Ugborough –– Asking price of £212,500Situated in one of the most sought-after villages, this three bedroom home comprises; entrance hall, utility room, study, downstairs wc, lounge, kitchen/diner, three bedrooms and bathroom. Superb views, good size garden and off-road parking. EPC; EER D – EIR D

Ash Grove, Ivybridge –– Asking price of £237,500Located in the popular close of Ash Grove, this well presented family home comprises; entrance hall, lounge, modern kitchen/diner, utility room, downstairs shower room, downstairs bedroom, three further bedrooms, bathroom and study/play area. EER D – EIR D

Gorse Way, Ivybridge –– SSTC asking price £327,500Located in Gorse Way, the property comprises; entrance hall, dining room, WC, lounge, conservatory, kitchen/breakfast room, four bedrooms, en suite, bathroom, front and rear gardens and double garage. EPC; EER D – EIR D

Tom Maddock Gardens, Ivybridge –– SSTC asking price of £215,950This modern family townhouse offers spacious accommodation and comprises; entrance hall, WC, spacious lounge, modern kitchen/diner to ground floor, two double bedrooms and WC to the first floor. EPC; EER C – EIR C

Speakers Road, Ivybridge –– SSTC asking price of £169,950This extremely well-presented family home has been completely refurbished by the current owners, to include accommodation comprising; lounge, kitchen, dining room, utility room and downstairs shower room. EPC; EER D – EIR D

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Maitlands Sales –– IvybridgeNatalie Eller – Branch Partner at Ivybridge

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Where has been the most sought-after areas this year? Again this year, the most in-demand area in Ivybridge has to be the central locations. People just love being within walking distance of the shops and amenities that the town has to offer. However, if I had to pick one road, it would be Cleeve Drive; we’ve seen so much interest and a lot of sales here this year.

What types of properties are in high demand at the moment?This year we’ve seen a lot of people looking to upsize, moving from two bed homes to three bed. We’ve seen a lot of demand for three bed semi-detached homes, with a number of buyers interested in two bed semi-detached homes too.

What changes have happened in the local market over the past 12 months?In 2013, especially the latter half, we’ve seen a significant increase in buyer confidence. The increase in positivity in the marketplace seems to be giving first-time buyers, and those looking to upsize, the confidence to make the move. Of course, this increased confidence has had a knock-on effect in terms of asking prices with a lot of properties selling for the asking price and sometimes even more. As Ivybridge has such a diverse property offering, it’s been matched in the types of buyers we’ve been able to help, from first-time buyers to those looking to upsize and people looking to down-size for retirement.

What’s your advice for people looking to move in 2014 to make their property most appealing to prospective buyers?Whilst there’s a lot of demand for homes in the central area, people are still looking to move across the whole town so don’t worry if your home is on the outskirts. There are lots of things that homeowners can do to make their property desirable. Making sure that everything is in good condition and is generally clutter-free can make such a difference. You’d be surprised what benefits the services of our handyman for half a day can bring. Although prices are rising, being sensible is key. Making sure your home is marketed for the right price can make such a difference to how quickly a sale can be achieved. Selling at the right price means it’s likely to attract the right buyers, rather than those that are looking for something more in a property of that same value and would be disappointed.

What’s been your favourite property on the market this year and why? It would have to be a lovely couple that we helped in Delamore Close. They were fast expecting their third child and desperately needed to upsize for their growing family but the first sale on their property unfortunately fell through. However, we worked hard to quickly find a new buyer and the sale went through swiftly. They were over the moon with how quickly they were able to move to their new home despite the initial delay.

What are your predictions for the year ahead?I expect to see a lot of properties come to the market next year with the potential for more slight price increases. However, I can’t stress enough the importance of realistic pricing and not being greedy. Honest and accurate valuations are vital for quick sales.

Natalie’s favourite property at Delamore Close. EPC; EER C – EIR C

Cleeve Drive: 2013 SSTC £191,000

2008: Sold for £173,000

Name:

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Contact Number:

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See how much your home is worth with a free, no-obligation valuation.

See p.32EPC; EER C – EIR F



Glenhaven Close, Plympton –– SOLD £233,000This lovely three bedroom house is tucked away in the corner of a cul-de-sac and backs onto woodland. Ideal for buyers looking for a property in a private, quiet location. The accommodation comprises; entrance hallway, downstairs cloakroom, lounge, modern kitchen/diner, generous size conservatory, three bedrooms (two doubles and a single), modern en-suite shower room as well as a modern family shower room. Externally, the property has a driveway to the side and a single garage. EPC; EER D – EIR D

Ridge Park Apartments, Flat 2, Ridge Park Road –– SSTC offers in excess of £160,000NEW BUILD - This two bedroom apartment is situated in a popular road in Plympton within walking distance to the Ridgeway. EPC; EER B – EIR B

Walnut Close, Plympton –– Asking price of £259,950 Four bed detached with en suite, in show-home condition, garage and drive and south-westerly facing garden. EPC; EER D – EIR D

Greenwood Park Road, Upper Chaddlewood SSTC –– Asking price of £224,950This detached house is situated in Upper Chaddlewood in Plympton, backing onto woodland. The accommodation comprises; lounge, dining room, modern kitchen, downstairs cloakroom, three bedrooms (two doubles, one single) and a family bathroom. EPC; EER D – EIR D

County Close, Plympton –– Asking price of £189,995This 3 bed semi will be larger than you first expect due to a single storey extension being added and conservatory. EPC; EER D – EIR D

Greenlees Drive, Plympton SSTC –– Offers in excess of £200,000Immaculate 4 bed semi-detached house in Plympton. Garage, driveway and gardens. EPC; EER D – EIR D

Maitlands 2014

Maitlands Sales –– PlymptonVicky Bolt – Sales Manager at Plympton

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Where has been the most sought-after areas this year? As always, the one road that people always ask for in Plympton is Trelawny Road. It’s the one road that remains tree-lined in town. It might sound silly but it is full of beautiful character properties and in the spring the trees are full of blossom, creating a very pretty area. Plympton is a firm favourite with families, so properties close to good schools remain popular. Woodford and Colebrook are also areas in demand.

What types of properties are in high demand at the moment?At the moment, three bedroom houses are selling the quickest. Leading up to Christmas people have been moving to different areas to make sure that their children get into the school of their choice, so it’s always family-size homes that are in demand around this time of year.

What changes have happened in the local market over the past 12 months?With the government trying to drive the market forward with the introduction of the Help to Buy scheme, we have definitely seen an increase in demand from first-time buyers looking to take their first step towards home ownership. We’ve also seen an increase in the number of first-time sellers coming to the market, hoping to use the scheme to move up the ladder. There’s been a shortage of all property types across Plympton so, with a higher demand and short supply, prices have started to go up. As we’ve seen in other areas, there’s a need for more two and three bedroom homes to come onto the market.

What’s your advice for people looking to move in 2014 to make their property most appealing to prospective buyers?Look to offer something unique to other properties on the market for a quick sale. Having an exchange-ready pack can be a big draw for those looking for quick results.

What’s been your favourite property on the market this year and why?We had a detached house on the market in Merafield Road and when I went to the house it gave me such a lovely feeling as it’s exactly the house that I would buy for my family. It was full of old character features but it also had a modern touch to it, with an awesome kitchen and bathroom. The house came to the market in the first week of January and there was still snow on the ground so it was so lovely to go into the house when the owners had the wood burner blazing. Funnily enough, we sold the house in the first day it came onto the market.

What are your predictions for the year ahead?We’re expecting a busy year from the first working day in January. At the end of 2013 we were valuing a lot of properties for people looking to begin marketing their property at the start of the new year. This could cause prices to stabilise, but the chances are we will still see an increase in demand. I think 2014 will be a very positive year for the Plympton market.

Vicky’s favourite property at Merafield Road. EPC; EER E – EIR E

Lynwood Avenue: 2013 SSTC £184,950

In 2008, similar properties on

this road sold for £174,950

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See p.32EPC; EER D – EIR D



Essa Road, Saltash –– Asking price of £399,975STUNNING EDWARDIAN DETACHED PROPERTY RENOVATED and REFURBISHED. Substantial family home with reception hall, sitting room, kitchen/breakfast room, snug, dining room, WC, four bedrooms (2 with en-suites), sauna, family bathroom, gardens, car port and additional parking and views of the Tamar River. EPC; EER E – EIR F

Foxglove Way, Latchbrook SSTC –– OIEO £280,000An executive four bed detached home on the Latchbrook estate in Saltash. Of interest to prospective buyers is the income from solar panels owned by the property. EPC; EER B – EIR C

Courtlands, Saltash –– Asking price of £230,000Three double bedroom detached bungalow with gardens and garage. Level access and is situated in the St Stephens area of Saltash. In immaculate condition. EPC EER C – EIR C

Grassmere Way, Saltash –– SOLD £157,500Property with 3 bedrooms, en suite to master, two reception rooms, garage and parking. EPC; EER C – EIR D

Ashton Way, Saltash –– Guide Price SSTC £180,000Link-detached accommodation briefly comprises; entrance hall, downstairs cloakroom, lounge, kitchen/dining room, three bedrooms, en-suite shower and family bathroom. EER D – EIR D

St Stephens Road, Saltash –– SSTC Asking price of £280,000 Spacious detached bungalow in the St Stephens area of Saltash. Really beautifully presented, the property has a lounge, dining room, kitchen, together with three double bedrooms, south-facing gardens, garage and parking. EPC; EER D – EIR E

Maitlands 2014

Maitlands Sales –– SaltashClare Biddlecombe – Sales Manager at Saltash

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Where has been the most sought-after areas this year? In Saltash it would have to be the Castlemead and Latchbrook areas which have always been popular and continue to be so. They’re always popular with families. Saltash has some fantastic schools which means that the area always sees a lot of interest with families who are looking to move here or upsize in the area.

What types of properties are in high demand at the moment? Throughout 2013 we’ve seen a lot of demand for older period properties in Saltash. Quite often when we’ve listed these properties we’ve had so much interest that a lot of buyers have unfortunately lost out. There’s also much demand for three bed properties as we’re seeing a lot of first-time sellers looking to take their next step on the property ladder. This autumn, we’ve had such great success that we’re now in need of properties throughout Saltash to meet the needs of our prospective buyers.

With the positive improvements across the marketplace, we’re seeing an increase in the number of investors looking for buy-to-let properties. People are more confident that property is a good investment and can provide a solid return on investment. Anything that requires some modernisation is going to be in demand.

What changes have happened in the local market over the past 12 months?With lending criteria being relaxed and the introduction of the Help to Buy scheme, we’ve witnessed an increase in the number of people looking for two or three bedroom properties. This has brought an influx of first-time buyers into the market and has allowed first-time sellers to upsize and take the next step on the ladder. The autumn was a particularly strong period. High demand for houses and a shortage of sellers has meant that houses have been selling for above the asking price.

What’s your advice for people looking to move in 2014 to make their property most appealing to prospective buyers?Make sure your property has curb appeal; keep your garden tidy so when people drive by they are encouraged to look. First impressions are so important. When it comes to the interiors, keep things neutral and try and remove photographs so prospective buyers can start to picture their family possessions in your home.

What’s been your favourite property on the market this year and why?That would have to be Kelly’s Cottage in Tideford. It had been on the market with various agents since June 2011. With no sale, the vendors chose to move to our team at Maitlands. We held an Open House which had tremendous interest and it was sold for more than the initial asking price to a new owner who just loves their new home.

What are your predictions for the year ahead?We’re expecting a lot of properties to come onto the market in January. With a good level of buyers, we’re expecting there to be a very positive market here in Saltash with sellers achieving good prices.

Clare’s favourite property at Kelly’s Cottage, Tideford. EPC; EER E – EIR E

Two Hill Park: 2013 SSTC £278,000



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See p.32Two Hill Park. EPC: EER D – EIR E



Maitlands City –– PlymouthDarren Desmond – Sales Manager at Maitlands City

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Where has been the most sought after road/area this year? The market in Plymouth is vast and offers everything that any type of buyer might want. For those that love original features and high ceilings for a feeling of space, Peverell and Stoke continue to see a large demand. Families are still keen to move to areas where there are good schools, so Beacon Park and Higher Compton are always areas that have good applicant numbers. However, it’s not just about family homes in Plymouth. With high returns on buy-to-let properties still available, there continues to be a strong market for student properties. What type of properties are in high demand at the moment? There’s been a large increase in demand from first-time buyers who are looking for properties up to the £125,000 mark. Areas such as Keyham which offers traditional Victorian/Edwardian properties and a lot of ‘house’ for your money have seen houses selling for good prices over the past 12 months.

What changes have you witnessed in the local property market? There are certainly more buyers around which has meant an increase in viewing numbers and subsequent sales. With the early release of the second phase of the Help to Buy scheme we’ve also seen an increase in properties coming to the market where previously those vendors may not have been able to make the move. It has also given those in their 20s and 30s a chance to take a first step onto the ladder. How have property prices changed in your area over the past 12 months? Across the city we’re starting to see prices increase slightly. The main difference that we’re seeing at the moment is that properties are selling a lot closer to, and in some cases above, the asking price. The knock-on effect of this is that gone are the days where buyers could come in with ‘cheeky’ offers hoping for it to be accepted.

What can the client do in 2014 to make their property more desirable? Pricing your property correctly in 2014 will still be key. If the current trend continues with regards to house prices you will be able to be more bullish with your asking price. However, if you want lots of buyers clambering to make an offer close to the asking price, sensible pricing is key.

What’s been your favourite property on the market this year and why? That would have to be Flat 3, 33 Grand Parade. It offers incredible uninterrupted views of Plymouth Sound in a beautiful old building. It was also a great result for the vendor as we were able to sell the property in excess of £70,000 more than it had been valued at by other local agents. What are your predictions for the year ahead? I see a steady increase in activity with more buyers fighting over the stock. There are lots of amazing large developments due to start in the New Year such as the Higher Home Park development and around the Plymouth Pavilions site. This will bring more work to the city which should help the market tick along nicely. I think 2014 will be a big year for the city.

Custom House Lane, Plymouth –– Asking price of £595,000 This exceptional 4/5 bedroom property is situated in one of the most envious positions in Plymouth, with uninterrupted views over the marina and Plymouth Sound beyond; you can’t fail to enjoy these views. With two balconies to the rear overlooking the marina and a balcony to the front, there is plenty of space to socialise. The property benefits from a garage and driveway and a 14 metre mooring in the marina. EPC EER; C – EIR C

Thornhill Road, Mannamead –– Guide price: £350,000 This self-built detached property is located in Thornhill Road, Mannamead. It offers well-proportioned accommodation with lots of off-street and garaged parking. With four bedrooms (master with en suite) and two reception rooms this is a must-view. EPC; EER D - EIR D

Lisson Grove, Plymouth STC –– SSTC asking price of £295,000A superbly appointed student letting property that is pre- let until July 2014 with a gross income of £30,756. Situated close to Mutley Plain, the University and all amenities. EPC; EER E – EIR E

St Barnabas Terrace, Stoke SSTC –– Asking price of £169,9503 bed semi fronting onto Victoria Park with parking. EPC; EER D – EIR E

Millbay –– SSTC asking price of £269,950This four bedroom modern townhouse offers fantastic views. EPC; EER B – EIR B

Lipson Road, Plymouth SOLD STC –– SSTC asking price of £385,000Maitlands City have an 11 bed investment property that has a potential income. EPC; EER E – EIR E

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Darren’s favourite property at Grand Parade. EPC; Exempt

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See p.32

Pemros Road: 2013 SSTC £160,000



EPC; EER D – EIR D


If you’re thinking of moving, make your next move with Maitlands maitlands.biz12 13

A new all-inclusive moving service for first-time sellers2013 was a busy year – not just for Maitlands, but for the property market as a whole - with more people looking to buy or sell and an improvement in lending. As you’ve already seen from our sales managers, across all of our areas we’re experiencing an increase in demand from those looking to buy their first home and also from those who feel it’s now time to move on and sell their first home. With an increase in the number of people who are looking to sell their first home, we set about creating a dedicated team to specialise in offering an unbeatable service to those homeowners looking to sell for the first time. Not only is this service taking the stress away from those selling for the first time, it’s also achieving great results with our First Homes Team having sold (subject to contract) 89% of the properties that they’ve been instructed to sell.

One all-inclusive feeFor the first time at Maitlands, we’ve introduced an all-inclusive moving package for first-time sellers which we believe covers all aspects of the sale of your first home, from putting your home on the market, right through to moving day and beyond.

Here’s what’s included in your all-inclusive moving package:• Ourfullsales-to-completionserviceandsupportfrom our customer services team throughout• Conveyancingfeesfromourownteamofconveyancers including an up-front exchange-ready pack – we even pay for your buyers’ searches to help make the move quicker• Ourtrustedhandymanforhalfadaytohelpprepare your home for sale• YourMortgageAdviceBureaumortgageadvisors’ arrangement fees• Alltraditionalanddigitalmarketingandadvertisingof your property• Guaranteedaccompaniedviewingsandevenopendays where appropriate• Updatesontheprogressofyoursale,availablearound the clock through your personal account on our website• Onceasalehasbeenagreed,you’llreceivemovingboxes to help you get ready for the big day• Aremovalserviceonmovingday(uptoa3bedroom home within 5 miles of your existing home)• Thehelp,supportandexperienceofyourdedicatedFirst Homes specialist

All properties sold through Maitlands First Homes are subject to a non-refundable upfront fee of £200 plus VAT. This includes EPC, floor plans and money on account for the exchange-ready pack.

Selling your first home doesn’t need to be complicated when our First Homes team are leading the way. Come and meet us today to find out more.

Note: Maitlands First Homes is available in every branch for a single fixed fee dependent on the value of your home and subject to certain terms and conditions. Figures correct as of 20/11/2013.

See how much your home is

worth with a free, no-obligation

valuation. See p.32

Maitlands First Homes Team

An all-inclusive moving service for the sale of

your first home

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If you’re looking to sell your first home, look no further than the Maitlands First Homes Team.

Our all-inclusive moving service means we can take care of your move for one fixed fee – from conveyancing and mortgage arrangement fees, down to a handyman for half a day and even a

removal service.

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For more information on how we can make your first sale easy, contact Maitlands First Homes today.

Terms and conditions apply. See website for more information.

Maitlands MaitlandsMaitlands News Maitlands NewsProperty Update Property Update2014 2014

If you’re thinking of moving, make your next move with Maitlands maitlands.biz14 15If you’re thinking of moving, make your next move with Maitlands maitlands.biz

If you haven’t moved home for quite some time, the chances are you’ll be quite surprised at how much the moving process has changed. As a forward-thinking business, we always put change and development at the forefront of what we do. Not only do we look to make our service better for clients, but we’re also always looking to make the process of moving easier, more transparent and more cost effective. Here are some of the changes we’ve made over the past 12 months:

Dedicated Customer Support Team to be on hand throughout your move and beyond

Last January we launched our new Customer Support Team, headed-up by Jan and Julie. They’re here for our clients throughout the moving process, from initial registration through to after you’ve moved in. They’ll even be there when the time comes for you to make your next move. From making sure we have all of the right details, through to advising on service providers for your move, even down to helping find the right tradespeople you need once you’ve moved in – they’re there to take care of it all.

Exchange-ready packs to make your move quicker

In a modern world where technology advances are increasingly making the world move quicker, we felt the process of moving home was taking longer that it should. In association with our conveyancing partners at Bright LLP, we’ve created an exchange-ready property pack where we can prepare the conveyancing process as soon as the property comes to the market. Once a buyer is found, subject to contract and mortgage arrangements and applying for searches, the buyer already has a full legal pack ready to exchange contracts. Since we introduced this service in 2013, we’ve seen the average sale process time at Maitlands fall by around three weeks. Our record to date has been a sale that has completed just 10 days after the seller agreed to sell. If you’re looking to make your move as quickly as possible, look out for the exchange-ready property logo.

Free handyman service to finish those odd jobs to best present your home for market

How many people can hold their hands up and say that they never quite get round to doing those last few odd jobs around the house to help get it ready for selling? With first impressions counting for so much when it comes to viewing a home to buy, making sure that it’s looking its best is so vitally important. With this in mind, we now include the services of our handyman for half a day for all of our customers who instruct us on a sole agency basis. This means that there’s now no excuse for your home not to look its best when prospective buyers come to view.

If you’re considering moving this year, give us a call and see how different your moving experience could be this time.

About usAt Fine and Country South Hams to South East Cornwall, everything we do is focused on the customer experience. As an independent estate agent with many years experience, we offer you a comprehensive property service through our Sales, Lettings and Commercial teams. Our qualified agents are available 7 days a week to help you buy, let, sell or rent in the South Hams, Plymouth and South East Cornwall. We offer a tailor-made package for each individual property to ensure we highlight the most salient features. We provide a professional photographer to get that all-important snapshot to grab a potential buyers’ interest. Our brochures are designed and composed with the lifestyle of the property in mind and include maps and floor plans. Our national marketing via the internet, office locations and national broadsheets gives your property the maximum exposure. To make the moving process as easy as possible, we look to help you in all aspects of the move. Working with our carefully selected partners, we can help you with it all, from arranging your mortgage, instructing the right solicitor and even arranging your removals so you make your next move without any hassle. Our award-winning approach is transparent, utilises the latest technology and is highly regarded across the UK.

To find out more about our Fine and Country services, contact your local team today.South Hams: 01752 897909 Plymouth and Dartmoor: 01752 663322 South East Cornwall: 01752 850418

As seen in the Daily Mail…If you’ve read the Mail recently, this property might look familiar to you. This fantastic £1.25m property in Wembury recently went on the market with our Fine and Country team. Offering jaw-dropping sea views and floor to ceiling windows, this property was one that wouldn’t be out of place on Grand Designs.

How much has the process of moving home changed since you last moved?

Jan and Julie - Maitlands Customer Support Team

Record turnout for Open House - The Walled GardenLate in 2013 we had a tremendous response to our Open House event for a new-build property in Highweek - The Walled Garden. Around 70 people came to visit this spectacular property with demand being so high that it sold above its asking price.

EPC; EER C – EIR C



2013 prices compared to similar homes in a similar area in 2008

What’s your home worth today?

2008 £195,00

2013 £215,950

2008 £147,000

2013 £150,000

2008 £199,950

2013 £224,950

2008 £142,000

2013 £157,000

2008 £127,000

2013 £150,000

2008 £165,000

2013 £179,980

2008 £193,000

2013 £230,000

2008 £275,000

2013 £350,000

2008 £195,000

2013 £201,500

2008 £148,000

2013 £158,000

2008 £125,000

2013 £154,950

2008 £146,000

2013 £150,000

2008 £171,000

2013 £180,000

2008 £140,000

2013 £145,000

2008 £151,950

2013 £177,000

2008 £250,000

2013 £278,00

2008 £173,500

2013 £192,500

2008 £272,000

2013 £280,000

2008 £190,000

2013 £295,000

2008 £65,000

2013 £68,950

2008 £169,000

2013 £208,000

2008 £218,000

2013 £240,000

2008 £185,000

2013 £224,950

2008 £122,000

2013 £169,950

2008 £145,000

2013 £170,000

2008 £140,000

2013 £144,000

2008 £180,000

2013 £184,950

2008 £156,500

2013 £168,500

Disclaimer - data taken from Rightmove sold prices on 3 December 2013


19If you’re thinking of moving, make your next move with Maitlands maitlands.biz18

You’ll find more than estate agents at your local Maitlands branch

Mortgage Advice Bureau ––All about mortgages

For the majority of people, homes and mortgages go hand-in-hand. With that in mind, and as part of our commitment to making the moving process as easy as possible, you’ll find a local mortgage advisor from Mortgage Advice Bureau within each of our four Maitlands branches. So when you pop into your nearest branch, you can deal with all of the aspects of your move including the all-important mortgage, rather than making trips to multiple offices. Finding your dream home might be relatively easy, but where do you start when it comes to finding the right mortgage advice? Here, the Mortgage Advice Bureau team shares their insight into the world of mortgages. Why do I need a mortgage adviser?There is no doubt that press coverage has drawn attention to the fact that the mortgage market has changed significantly. Products are changing daily, as are the criteria the lenders use to determine how much they will lend and to whom. Keeping on top of these constant changes is key, and with this in mind it is important when choosing a mortgage or reviewing your current mortgage that you seek independent mortgage advice.

Why choose an independent adviser?With the current financial climate, it is more important than ever that customers ensure they receive independent mortgage advice. Recent market conditions have caused a reduction in the range of products available to both new and existing borrowers and there has been significant tightening in the criteria being applied by lenders. An independent adviser will have access to products from lenders regardless of whether they are available on the high street, via the internet, or only through a mortgage broker. The significance of this is that customers will have more options when choosing the deal to suit their needs. Banks and Building Societies will only be able to provide you with information about their range of mortgage products. The choice will be limited and may not meet your exact needs in terms of flexibility, charges, service or interest rates charged. Not all brokers are independent and they may be tied to a limited number of lenders. However, independent mortgage advisers can search the whole of the market and consequently have access to 1,000s of mortgage deals from over 80 lenders. An independent mortgage adviser will be able to offer advice on the various types of mortgages that are available and make recommendations based on your individual circumstances. They may also be able to offer advice on protection products, and provide some peace of mind as they can guide you through the home buying process.

How can I be sure I’ll get the best deal?Regardless of how, or where, you find an attractive rate, the truth is that the best rate available will be dependent on your circumstances and therefore it is essential that you seek good impartial advice. An adviser will take into account relevant information such as your income and outgoings and work out the best deal for you according to your needs and affordability. The benefit of using an independent adviser is that you can be shown various mortgages from different lenders, that all suit the criteria you have discussed, giving you the opportunity to weigh up the pros and cons of each deal with advice from an impartial expert.

What is an Agreement in Principle?Independent advisers can not only help you save money on your mortgage payments, but also use their knowledge of the mortgage market to advise on how much each lender will be prepared to lend you. If you have seen an attractive rate, your adviser can arrange an Agreement in Principle which will certify exactly how much that particular lender will be prepared to offer you. Once you have this, you are free to put in an offer on a property!

My current lender is a well known brand, surely they will offer me a competitive rate?The best rate available will depend on your personal circumstances. With the high number of lenders to choose from, and the spectrum of mortgage products that are available on the market today, no single lender can be the most competitive in every category. For example, a lender that offers great rates to first time buyers may not offer the most competitive remortgage deals.

Is moving my mortgage worth the effort?If your current mortgage special rate (i.e. fixed or discounted period) is due to expire, you will usually be transferred onto your lender’s standard variable rate which could result in an increase in your monthly payments. A saving of just 1% on your current interest rate would mean you pay £125 less a month, based on an interest only mortgage of £150,000. It’s important to check what early repayment charges your current lender may make before moving your mortgage.

Your home may be repossessed if you do not keep up repayments on your mortgage.

There will be a fee for mortgage advice. The actual amount you pay will depend upon your circumstances. The fee is up to 1% but a typical fee is 0.3% of the amount borrowed.

We have in-house mortgage advisors and a representative from our panel of conveyancers to help make your move as convenient as possible.

Why visit 3 places when you can do it all at your local Maitlands branch?

Call in to meet us today.

Mark Johns - Ivybridge

Your local Mortgage Advice

Bureau Advisors

James Ewing - City

Barry Moles - Saltash

James Webster - Plympton



Help to Buy Mortgage GuaranteeQ. Who is it for?The Help to Buy mortgage guarantee scheme helps home buyers with good credit records who can afford to purchase the property outright with a deposit as low as 5%. These include First Time Buyers, trying to get onto the property ladder, and ‘second-movers’, needing to move up the ladder to a bigger home. These loans are not available for buy-to-let landlords or second home owners or for a shared ownership purchase.

Q. Who is eligible – and for what types of property?• Existinghomeownersandfirsttimebuyers• Buyerswithaminimumdepositof5%ofthe purchase price• Buyerswhoareborrowingfromaparticipatinglender• AvailableacrosstheUKonnewlybuiltor‘secondhand’ up to £600,000• Residentialproperty,whereyouplantoliveinitandnot rent it out• Youronlyproperty,soyoucannothaveaninterestin any other property, anywhere in the world

Q. How does it work?The scheme works by offering lenders the option to purchase a guarantee from the government on mortgages where a borrower has a deposit of between 5% and 20%. The guarantee offers lenders an ‘indemnity’ or insurance cover, which will compensate them for most of any loss they may suffer if the borrower defaults, the property is repossessed and there is insufficient equity in the property to fully repay the lender. This will therefore encourage many lenders to increase the availability of high loan to value products, including ‘95%’ mortgages. The mortgages advanced by lenders using the Help to Buy scheme will be subject to the lenders’ usual underwriting criteria.

Q. What are the interest rates on the mortgage loan?Unlike the Equity Loan scheme, the lenders will be advancing up to 95% of the value of the property, and so they will price their products on that basis. Each lender that participates in this scheme will have their own individual attitude to risk and will price their products accordingly, and so consult your mortgage adviser for an independent view on all the low deposit products that are becoming available.

Q. For how long is it available?The scheme has attracted a lot of attention since the government announced that it would be available from October 2013, rather than 1st January 2014, the initial launch date. You can apply to a number of lenders already and more are expected to join the scheme in the coming months. Despite the early launch, the scheme is set to run until January 2017 as originally planned, however the Bank of England will be monitoring the impact of the scheme closely, and could potentially make changes to the qualifying criteria or withdraw it entirely if they feel it necessary to do so.

Help to Buy Equity LoanQ. Who is it for? Homebuyers, who wish to purchase a new build property when they could not otherwise afford one in their area because they have an insufficient combination of the income and deposit needed to secure the level of mortgage required. These include First Time Buyers, trying to get onto the property ladder, and ‘second-movers’, needing to move up the ladder to a bigger home. These loans are not available for buy-to-let landlords or second home owners.

Q. Who is eligible – and for what types of property?• Existinghomeownersandfirsttimebuyers• Buyerswithaminimumdepositof5%ofthe purchase price• Buyerswhoareborrowingfromaparticipatinglender• AvailableinEnglandonNewBuildpropertiesup to £600,000• Residentialproperty,whereyouplantoliveinitandnot rent it out• Youronlyproperty,soyoucannothaveaninterestin any other property, anywhere in the world

Q. How does it work?You’ll need to put down a deposit of at least 5% of the property price, the government will give you an equity loan for up to 20%, interest free for the first 5 years, and you’ll need a mortgage of 75% to cover the rest. As a result of providing you with this assistance, the government is entitled to its money back, plus a share in the future sale proceeds equal to the percentage contribution it made to assist your purchase. This type of loan is known as a ‘shared equity’ mortgage. Q. When will I have to pay back the Equity Loan?The home will be in your name, which means you can sell it at any time. However, you’ll have to pay back the Equity Loan when you sell your home or at the end of your mortgage term – whichever comes first. You can also pay back all or part of your Equity Loan without selling your home.

Q. Are there any fees for the Equity Loan?You won’t be charged loan fees for the first 5 years of owning your home. But in the 6th year, you will be charged a fee of 1.75% of the loan’s value. After this, the fee will increase every year in line with inflation. The annual increase in the fees is worked out by using the Retail Prices Index (RPI) plus 1%. For instance, if the RPI is 5% at the end of Year 6 of your Equity Loan, the fee will increase by 6% from 1.75% in Year 6 to 1.86% in Year 7 (which is 1.75% + (1.75% x 6%) = 1.86%). Your mortgage adviser can provide you with a more detailed illustration when they help you with finding the right mortgage. A government-appointed Help to Buy agent will contact you before the fees start, to set up monthly payments with your bank. You’ll also be sent a statement about your Equity Loan each year.

Q. What are the interest rates on the mortgage loan?Lenders offer more competitive rates to borrowers with bigger deposits as they carry less risk. This scheme means that they are only lending 75% of the property value rather than 95% which means you will benefit from cheaper rates of interest than you would otherwise.

Q. For how long is it available?It will run from 1 April 2013 until 31 March 2016 (or earlier if all of the funding is used up).

Understanding Help to Buy: Home Ownership Schemes

£10k

£190k

Lender covered on next £30k by Government guarantee

Buyer’s 5%deposit

95% mortgage from commercial lender

Example House Value

£200k

£10k

£150k

£40kGovernment’s 20% loan

Buyer’s 5%deposit


Example House Value

£200k

£10k

£190k

Lender covered on next £30k by Government guarantee

Buyer’s 5%deposit


Example House Value

£200k

£10k

£150k

£40kGovernment’s 20% loan

Buyer’s 5%deposit


Example House Value

£200k

ExampleIf the home in the graphic sold for £250,000, making a £50,000 ‘profit’, you’d get the entire £250,000, without having to pay back any government loan or share any profit. As you own the property fully, you receive the full benefit of any property appreciation with just your mortgage to repay as with any normal mortgage.

ExampleIf the home in the graphic sold for £250,000, making a £50,000 ‘profit’, you’d get £200,000 (£150,000 from your mortgage, £10,000 cash deposit back and £40,000 as 80% share of the ‘profit’) and pay back £50,000 to the government (the £40,000 equity loan, plus an extra £10,000 as 20% share of the ‘profit’). You’d need to pay off your mortgage with your share of the money.

By now the chances are you’ve heard about the Government’s much-publicised Help to Buy scheme. If you’re contemplating moving home and want to know more about what the scheme is about, then read on.

There will be a fee for mortgage advice. The actual amount you pay will depend upon your circumstances. The fee is up to 1% but a typical fee is 0.3% of the amount borrowed. Your home may be repossessed if you do not keep up repayments on your mortgage.

To find out more about the Help to Buy Scheme, contact your local Mortgage Advice Bureau advisor today.

Alternatively, if you’re looking to move home, contact your local Maitlands team today.

The Old Chapel, Chapel Street, Ermington –– Rent: £1350 pcm5 bed former chapel available to rent in Ermington. Double garage and garden. Pets considered. EPC; EER D – EIR D

Redwood Drive, Plympton –- Rent: £595 pcmWell-presented mid-terraced house located in Plympton.The neutrally decorated property offers accommodationcomprising of a lounge, kitchen/diner, two bedrooms andbathroom. Outside is an enclosed low maintenance garden. EPC; EER C – EIR C

Torland Road, Hartley –– Rent: £1,200 pcmSpacious 4 bed family home located in Hartley, Plymouth, with garden and parking. Rent agreed. EPC; EER C – EIR D

Oak Gardens, Ivybridge –– Rent: £795 pcmThree bed link-detached house with garage and driveway located in Ivybridge. EPC; EER D – EIR D

Pinewood Drive, Plymouth –– Rent: £450 pcmThis well-presented top floor flat is located in the Woolwell area of Plymouth. The property is situated in a quiet location and backs onto woodlands. EPC; EER C – EIR D

Square View, Ugborough –– Rent: £800pcmDelightful three bedroom cottage in the heart of Ugborough. Viewing is essential to appreciate location, condition and size of the property. EPC; EER D – EIR D



Maitlands LettingsClaire Burt – Lettings Manager––

We’ve heard lots about how the property sales market has been improving over the past year, but what about the lettings market? Here, our Lettings Manager - Claire Burt - talks about what’s been happening in the world of rentals.

Where has been the most sought-after areas this year? If I was to pick one area out of the whole region that we cover, it would probably have to be the city of Plymouth. We’ve seen a big influx of professionals wanting to enjoy the buzz of city life. With the developments in Millbay and the ever-evolving Royal William Yard, we’re seeing a lot of people wanting to enjoy the proximity of being in the city centre whilst also being so close to the water – very few places offer that.

What types of properties are in high demand at the moment?With an increase in professionals looking for a city pad, there’s been a lot of demand for 2 bedroom apartments with a sea view. However, it’s not all about the professional couples. At the same time, we’ve got a lot of families looking for 3 bedroom properties which are close to some of the fantastic schools that we have in the area. As we’re a nation of pet lovers, there’s also increasing demand for properties that will accept our faithful friends.

What changes have happened in the local market over the past 12 months?Over the past 12 months, our lettings team have seen a lot of changes. With Plymouth ever improving and with all of the new bars, bistros and restaurants opening, there are more and more people looking to move more centrally to enjoy all that it has to offer. With our new office at Studio 5-11 on Millbay Road, we’re fortunate to have this ever-evolving city right on our doorstep.

In terms of prices, rents are increasing. With the growing number of tenants looking for high-quality properties, they’re prepared to pay that little bit extra for their ideal home. In terms of investors looking to let their rental property, it certainly pays to keep it in the best possible condition to attract the right sort of tenants. Whilst there’s an increase in young professionals looking to rent, we’re also seeing an increase in the number of families who are selling their home and looking to rent instead so that they can enjoy their property without the worries of the day-to-day maintenance problems.

What’s your advice for people looking to move in 2014 to make their property most appealing to prospective buyers?Beauty is on the inside and outside too. When it comes to making sure your property is looking at its best to attract the right type of tenant who will look after your property, make sure you look at the interior and exterior of the property for the all-round right impression.

What’s been your favourite property on the market this year and why?My favourite property on the market this year would have to be 4a Esplanade, The Hoe. This was a run-down period property that was lovingly restored and transformed into a stunning spacious apartment with bags of character.

What are your predictions for the year ahead?With all of the changes in the market, we’re expecting a big increase in demand for investment properties for long-term rental. We can’t wait!

Enhancing our lettings service with a new Maintenance Coordinator With an ever-increasing number of rental properties to look after, we’ve expanding our lettings team with the addition of Carla Wickham who now looks after all maintenance problems for our landlords and tenants. When something breaks or goes wrong in your home, you want to know that help is at hand to get the problem fixed as soon as possible. Earlier last year, we introduced an online maintenance reporting form for our clients to report non-emergency problems out of hours, rather than wait for us to open. As well as managing the maintenance process during the day, Carla also looks after our emergency helpline where she can be reached around the clock in the event of an emergency to give both landlords and tenants peace of mind. Speaking about her new role, Carla said: “I’m delighted to join the Lettings Team at Maitlands. When something goes wrong at home, we all want to know that the problem can be solved as quickly and as easily as possible. Our online reporting form was a great step forward and I’m delighted to help take our service to the next level with our 24/7 emergency line.” Tenants looking to report a maintenance problem with their property can reach Carla from Monday to Friday by calling 01752 661 111. For emergency problems, tenants can call the emergency helpline listed in their tenancy pack. All non-emergency problems can also be reported around the clock at www.maitlands.biz

Claire’s favourite property on the Hoe. EER F – EIR F

Carla Wickham

Name:

Address:

Contact Number:

Email address:


See p.32

The lettings market moves very quickly.

For the latest properties available,

visit our Facebook page at

facebook.com/MaitlandsLettings



Ford Park Road, Plymouth –– Price £375,000A four storey end-of-terrace property, currently used as offices, that would be suitable for a variety of uses (subject to necessary planning consents). The property is a late nineteenth century, end of terrace property fronting onto Ford Park Road. EPC – D

Kingswood Court, Devon –– Rent: £11,500 paxKingswood Court business park comprises of 11 industrial units of various sizes. Situated in the stunning surroundings of the South West. EPC – F

Osborne Place, Plymouth –– Rent: £2,500 paxThis is an Impressive Grade II listed building situated in the prime location on the historic Plymouth Hoe. The premises have been newly refurbished throughout with many original features. EPC – Exempt

9B Estover Close, Forresters Business Park –– Rent: £20,000 paThe premises comprise a modern unit of steel protal frame construction with internal block work to 2.8m and upper elevations of micro repelling panels over red multi brickwork to the sides and profiled cladding to the roof. EPC – Exempt

Forresters Business Park –– Rent: £11.50 psf All units have generous car parking, air conditioning (heating and cooling), IT support infrastructure on site, passenger lifts, full DDA compliance and a very high standard of internal finish. EPC – Exempt

Maitlands CommercialMark Slade – Commercial Director

––

Where has been the most sought-after area this year?The world of commercial property tends to be a different beast to residential property. The location aspect is much less of an emotional decision and is instead based on what makes better sense for the business as a whole. That said, over the past year we’ve acted on more deals in the Plympton area than elsewhere.

How has the market changed over the past year?In the local area, the market is still, to some extent, being dictated by tenants and buyers seeking the best ‘deal’ in the market. Within the city itself, there’s a shortage of quality office accommodation, with car parking still high on the wish list when businesses are looking for a change of premises. With more parking facilities, shorter and more flexible lease terms, plus incentives on offer, out-of-town premises are looking more preferable. The world of retail remains somewhat difficult, with those businesses outside Drake Circus seeing shopper numbers decrease year-on-year as people continue to move towards online shopping. However, discount stores have taken space in the city centre, to fill the voids in buildings where landlords have had to take a view on their rental expectations. In manufacturing, most growth in the market seems to be coming from small-to-medium sized businesses looking for short-term leases to ensure that overheads are kept to a minimum. Across all sectors, supply still exceeds demand. However, values are holding and in some areas we’re beginning to witness small gains. The banks are supporting viable, new and existing businesses, and despite what many may think, they are lending money. Despite some difficulties in the market, the world of commercial property remains busy and we’re looking forward to even more activity in 2014 as confidence begins to grow.

25

What’s been your favourite property on the market this year and why?If I was to choose just one, it would be Hotham Place in Millbridge. This is a fantastic chapel that has been converted into office accommodation. It makes tremendous use of the space, with loads of light and had good parking provision which is so important when it comes to office space.

Name:

Address:

Contact Number:

Email address:


See p.32

Sisna Park, Estover Industrial –– Price £14,000. £15,000 paxThe offices are mainly open plan with suspended ceiling, carpets throughout and the premises benefit from a kitchen to the ground floor with disabled WC. EPC – G

EPC – F


27If you’re thinking of moving, make your next move with Maitlands maitlands.biz26

At Maitlands we combine our honest, traditional values with the latest technology to make sure that we’re a leading agent in the area. Alongside the wealth of support and guidance on offer in branch from our dedicated team, we’ve recently invested in the development of our new website to make sure that whenever you’re looking to move, we’re on hand to help you every step of the way. If you haven’t yet visited our new site, take a look at some of the features that await you:

• Learnaboutthelatestchangesinthemarketwithour property blogs – The property market is forever changing and with so many conflicting reports in the media, it’s often hard to know what’s really happening. With that in mind, in our new video blogs, our team will share with you the latest developments in the market and what that actually means for you when it comes to moving in and around Plymouth.

• Updatesonthesaleofyourproperty24/7–Whenyou sell and let your home with us, you’ll be given a login to your own personal area on our website. Here you’ll have all of the information on the progress of your sale at your fingertips. From your next viewing appointment to feedback from prospective buyers, all of the information will be ready and waiting for you.

• Instantchatwithanadvisor–Withthelaunchofa new instant chat facility on our website, our team can help answer your questions as they arise throughout the day. From answering questions about a property you’re interested in, or even something as simple as finding directions to our office, our team will bring the answers direct to you all without leaving the website.

• Enhancedpropertysearch–Whenyouhavesetcriteria for your move, for example to be in the catchment area for a local school, how much easier would it be to see houses plotted on a map rather than just in a list? On our new website you now have the choice to see houses on a map-based view or in a normal list to make the searching process tailored to what you want.

• Meettheteam–Movingtoanewpropertyisadaunting prospect for even the most seasoned of movers, but having an agent that you can trust to guide you through the process can make all of the difference. We want you to be able to trust your agent implicitly and to do that, we felt it would help if you knew a little more about the person guiding you through the process. On our new website you can learn more about each of the faces you’ll see in branch – from their experience in the property world to their top tips, you can find out much more online.

• Onlinemaintenancereporting–AtMaitlandswetryto make life as easy as possible for all of our clients. If you’re renting a property through our Lettings team, we’ve now made reporting a problem in your home much easier with our online maintenance reporting section. If you find a non-emergency maintenance problem in your home, simply complete the online form and it’ll be sent through to our team to follow-up – available around the clock, there’s no need to wait for the office to open to report your problem.

To find out more about each of these features and many more, visit our website today at www.maitlands.biz

If you’re not up to speed with the internet, you don’t have to worry. We’re still here to offer you the same great level of service that you’ve always experienced when you visit our branch. Pop in to your local branch to find out more.

Introducing the new Maitlands website

Maitlands property blog

Enhanced property search Meet the team Online maintenance reporting

Updates around the clock Instant chat

WE MIX THE OLD WITH THE NEW TO SELL YOUR PROPERTYWhen it comes to advertising your property, we combine the best traditional marketing tools, such as the local paper, with the latest digital tools to maximise the potential audience for your property.

To find out more about how we can advertise your property, contact our team today



Jeanette TibbsJeanette joined us in July as a Trainee Property Consultant with our Ivybridge team. “I’ve been in the property business for the past 20 years but in a different way as I spent the time developing houses with my husband. I just loved the variety of properties I came across, with each renovation being very different. I’m very excited to start my next property adventure and hope that I can offer some real advice to those looking to renovate a property for themselves.”

Gina Mathews Next time you pop into our City branch you’ll be greeted by one of our new faces – Gina – who is our first receptionist in Plymouth. Working alongside Kirsty in our administration team, not only is Gina responsible for giving our visitors the best possible welcome to the branch, she also helps out with the administration tasks for both our Plympton and Plymouth branches. She is currently completing a year’s apprenticeship in Business Administration.

Alex Jennings Previously a Sales Manager at another agent in Ivybridge, Alex joins our team as a Property Consultant in Saltash. Alex has over four years’ experience in the industry, helping clients move across the South West.

Kerensa Spinks One of our most recent additions, Kerensa joined us in October as a Trainee Property Consultant.“Before starting with Maitlands I studied at Plymouth University for three years. Despite being relatively new to the industry, I’ve already learnt so much and am eager to help match more people with their ideal home.”

Sophie MorrisSince leaving school, Sophie has always been involved in the local property market. Following a spell at The Herald, working on the paper’s property supplement, Sophie joined our team and is now training to become a Property Consultant with our team in Saltash.

New year, new facesAs we prepare for what we’re expecting to be another incredibly busy year for us at Maitlands, we welcome some new faces to our ever-expanding team (in fact, last year alone our team grew by 30%). Find out a bit more about our new faces:

Sales, lettings and commercial experts in one teamWe’re fortunate to have a team that’s able to help with every move you make. From renting to buying, or even finding new premises for your business, we work hand-in-hand to offer a complete moving service for each and every client.

Visit us to find out more

Helena Campbell Before joining the Maitlands team, Helena was previously a solicitor at a local law firm. Following the birth of her daughter, Helena fancied a change of career and after renovating two properties with her husband, decided to take her love of property to the next level in her new role.

Hannah Williams Working alongside Kirsty and Gina as part of our administration team, Hannah is one of our most recent apprentice recruits, working for both our Saltash and Ivybridge teams. Hannah supports our sales team to make sure that every step of the moving process goes through seamlessly.

Jasmine DunnFollowing a year travelling the world, Jasmine joined us in March 2013 as our Marketing apprentice. After a very successful apprenticeship, Jasmine has been promoted to the role of Group Marketing Co-ordinator.

Debbie CrankshawBefore joining our team, Debbie worked in the world of property for a number of years, both in England and abroad. After eight years looking after property developments and rentals overseas, Debbie has relocated to Devon to train as a Property Consultant.

Carla WickhamCarla is an important addition to our Lettings Team, helping us to provide an outstanding service to all of our clients with our enhanced maintenance reporting service. Prior to joining our team in September 2013, Carla worked in the lettings industry for seven years.


If you’re thinking of moving, make your next move with Maitlands maitlands.biz30 If you’re thinking of moving, make your next move with Maitlands maitlands.biz 31

Embracing the youth As we’ve grown over the years, we’ve recruited in all areas of the business and have fully embraced the apprentice scheme to help introduce some promising talent into all sectors of the business. In previous years we’ve had successful apprentices in our sales team, who we’re delighted to say have been promoted to permanent Property Consultants. Last year, we also recruited our first Marketing Assistant, Jasmine Dunn, who has been hard at work helping us promote our company and services to prospective clients across the region. After a very impressive six months, Jasmine was promoted to the role of Group Marketing Co-ordinator, working alongside our internal teams and with our external marketing partners to deliver a seamless brand experience. Hannah Williams, our latest apprentice recruit, joined us in September. Hannah is our Administration Apprentice and splits her week between our Saltash and Ivybridge offices, helping our other Maitlands administrators Kirsty and Gina. We’re thrilled to also welcome Gina Matthews, who has joined us as our first receptionist at our City branch.

Open 7 days a weekAs Sundays are one of the best days to view properties, it’s essential that agents offer a service that includes being open on Sundays as well as Saturdays – however many agents don’t do this, missing out on valuable opportunities to sell properties. With this is mind, we’ve recruited extra members of the team to make sure that we’re here to help you move at a time that’s most convenient for you. Over the weekends at our branches you’ll find the new faces of Helena Campbell in Plympton, Kerensa Spinks in Plymouth and Jeanette Tibbs in Ivybridge.

On our bike for a good causeOn Sunday 22nd September some of our team set off on their bikes as part of the Great British Property Cycle. Andy, Paul, Darren, Charlie and her husband Matt cycled an impressive 50 miles from our furthest property we have in the east (Ashburton) to our furthest property in the south (Seaton, Cornwall). The team were even joined by Managing Director Andy’s dad for the last leg of the race.

Giving back to local schoolsWith our staff living in the areas that they work in, the whole team are always keen to support local schools. Working in partnership with schools across our area, our team have been involved in all sorts of activities from an Easter bonnet competition with Manor Primary School in Ivybridge, to a pumpkin picture competition with St Andrew’s School in Plymouth where children created pumpkins to go in our window. Our Ivybridge team even took to the catwalk to support Woodlands Primary School.

To find out more about our latest charity activities, check out our Facebook page.

Matchmakers as well as homemakers for our first-time buyersTwo members of our Plympton team acted as matchmakers as well as homemakers by not only helping a couple find their perfect home, but also helping to arrange a marriage proposal for them on their moving day. The couple, Matthew Lauri and Louise Bryant, were first-time buyers who had recently purchased a home in Plympton. After saving for a long time and after being together for nearly six years, Matthew decided it was time to finally pop the question and what better way to propose than on their moving day?

Matthew was thrilled with how the proposal went: “I had been planning to propose to Louise for about three months leading up to our moving in day but once we had a date, I decided that proposing then would be the perfect way to celebrate our new home. “I wasn’t sure at the time if I could propose the way I had hoped, so I asked Karen Mayhew, who had dealt with our sale from the beginning, to help me. “Maitlands were amazing. They set up the house for us, with the story that they let buyers do a check before they officially move in. They hung a banner with the words ‘Will you marry me?’ which I had made myself and had set out champagne, glasses and, most importantly, the ring, on a table left over from the previous owners. I couldn’t have asked for more from Maitlands.

Louise Byrant, the bride-to-be, was overwhelmed by the gesture: “We had been talking about what our big day would be like and after nearly six years together, people were starting to ask when we’d be getting engaged. “The proposal was still a huge surprise – I never would have imagined he would choose our moving in day to do it. We’ve started planning our big day and are beginning to look at wedding venues for spring 2015.”

10 reasons to move in 2014

1. Highest demand in 7 years The number of people who are looking to move now is at its highest level since 2006

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2. Lenders are lending Mortgage funding is readily available and at the moment it’s still at relatively low rates

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3. Prices are rising Activity in the market was on the up in 2013;

you might be surprised how much your property is now worth––––––––––––––––––––––––––––––––––––––––––––

4. Help is at hand (and not just for first-time buyers)

With the government’s Help to Buy scheme in full action, those struggling to save for a 25% deposit can take advantage of the available support

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5. Potential savings In some instances, monthly mortgage repayments are cheaper than renting

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6. A sound investment Despite the world’s financial crisis over the last few years,

property has continued to be a sound investment––––––––––––––––––––––––––––––––––––––––––––

7. Rents are strong If you’re thinking of buying property as an investment,

rents are still strong and there may be a chance of some capital growth in the future ––––––––––––––––––––––––––––––––––––––––––––

8. Moving has changed The world of selling property has changed over the years and we now offer many services to

make the process of moving a lot less stressful than it was in the past––––––––––––––––––––––––––––––––––––––––––––

9. Builders are building If it’s a new build you’re after, builders are now building again across our area with a wide

selection of new homes available––––––––––––––––––––––––––––––––––––––––––––

10. Loving where we live Over the past 12 months we’ve seen an increase in demand from people outside of our area

who just love where we live and want to relocate; now might be the time to take advantage of this renewed interest.

Maitlands News Update

Free no-obligation valuation this winter

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So you’ve read all of the headlines and you’ve seen the Sold signs go up around your area, but what does this

mean for your home?

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Are you curious to find out how much your home is worth today? Throughout January and February you can find out exactly what your home is worth in the current market, with no obligation to sell or move.

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To book your free no-obligation valuation appointment, simply call your local Maitlands team today.

Alternatively, book your appointment online at maitlands.biz

To receive your free, no-obligation property valuation from Maitlands, simply complete this voucher and return it to your nearest branch. Alternatively, call your local Maitlands team and quote reference number MNP14.

Name:

Address:

Contact Number:

Email address:

T and Cs: One free no-obligation valuation on presentation of this voucher. Valid for one property valuation only. Not to be used in conjunction with any other offer. Not valid valid for valuations for the purpose of probate. Offer expires 28 February

MAITLANDS NEWS - JANUARY 2014

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