LUXURY COACH HOLIDAYS IN DEVON & CORNWALL · 2019-01-09 · 2 Call our Travel Centre on 03455 760...

L U X U R Y C O A C H H O L I D A Y S I N D E V O N & C O R N W A L L

A P R I L - A U G U S T 2 0 1 9 w w w . b r e n d t o u r s . c o m

Call our Travel Centre on 03455 760 760 or visit www.brendtours.com April - August 2019 32

P E R F E C TC O A C H T O U R H O L I D A Y S

CHOOSING YOUR HOLIDAY

Brend Hotels, Award-winning Hotel Group

We are the West Country’s leading family-owned hotel group. With eleven superb three and four star hotels throughout Devon and Cornwall, we pride ourselves on providing the finest

standards of comfort, cuisine and service. We guarantee you’ll feel the warmest of welcomes with the best hotel experience the West Country has to offer.

Since every Brend Tour Holiday includes breakfast and dinner, wonderful food is a big part of your holiday experience. Every one of our hotels is

renowned for serving fine food, crafted by the West Country’s top chefs using the freshest of ingredients.

Choosing your holiday couldn’t be easier. Each hotel has its own information section highlighting the dates, prices and departure areas of all available holidays. Simply choose the hotel and activities that suit you best.

All holidays include dinner, bed & breakfast, as well as travel from your chosen area and excursions.

You’re always guaranteed our lowest price. With Brend Tours you need never worry that someone on your trip has paid significantly less for their holiday than you.

If the price of your holiday is reduced after you have booked we will automatically pass on the same savings to you.*

Therefore, to avoid disappointment, we suggest you book early in the safe knowledge you will never be paying more if your tour is reduced in price.* This excludes all other discounts applicable.

Family run business with over 50 years’ experience

Door to Door Home Collection Service with luggage handling

Luxury coach travel

Exceptional quality and value

Friendly service with a high standard of customer care

Excursions included in the price of the holiday

Experience fine dining in style

Friendly local drivers

Stay in our award-winning luxury hotels and enjoy our VIP treatment

Brend Tour Price GuaranteeHow do I choose a holiday?

WHY CHOOSE US?

Choosing your holiday 3

Door to door collection 4

Drive yourself 5

Bonus points 5

How to book 6

Collection areas 7

North Devon excursions 8

South Devon excursions 9

The Imperial Hotel 10

The Royal & Fortescue Hotel 11

The Royal Hotel 12

The Belmont Hotel 13

Booking conditions 14

General information 15

C O N T E N T S

Brend luxury coach holidays are simply the easiest way to see all the West Country has to offer,

including its finest hotels.

With our Door to Door Home Collection Service we ferry you in style and comfort to the Brend Hotel of your choice. During your stay, we’ll take you on half or full day excursions to some of the South West’s most magical attractions. You will be free to take in the spectacular scenery, discover country markets, golden beaches and indulge in traditional cream teas.

We promise you an unforgettable holiday experience and, when it’s all over, we will drive you home again. Perfect.


What If I want to bring my car?

For those customers who prefer to make their own way to their holiday destination, Brend Tours offer a self-drive option, meaning you can drive your own car and enjoy as much freedom and flexibility as you like to explore and discover the best locations.

Driving yourself to the hotel may fit more easily into other plans you may have or perhaps you already live quite close to the destination. Whatever the reason, a seat will still be reserved for you on the coach for all your excursions during the holiday and we offer a discount of £25 per person off the cost of your holiday.5

4

3

2

1

DOORDOOR

HOME COLLEC TION SERVICE

TO

D O O R T O D O O RH O M E C O L L E C T I O N S E R V I C E

B O N U S

D R I V E

P O I N T S

Y O U R S E L F

Brend Tours Coach Holidays Bonus Card is operated on a points basis. You will receive one point for every £1.00 of your tour cost. Bonus points are acceptable for all bookings and will be awarded to the person making the bookings only.

You must inform the Travel Centre if you wish to use your bonus points at the time of booking.

Points are non-transferable and cannot be exchanged for cash. To know how many points you have, please contact the Travel Centre on 03455 760 760.

Bonus points will be awarded after your stay and can be redeemed as shown.

Door to door service in five easy steps: Departure daySit back in the comfort of your home, relax and wait for our Brend Tour driver to ring your doorbell. You will be informed of your departure time from home 1 week prior to departure.

Total luggage handlingWe take care of your luggage, from home collection until hotel room arrival.

Mini-bus transfer to coachSubject to numbers travelling, our minibuses will have to collect passengers at other local addresses before taking you to your area coach.

Meeting your coachYou will then be taken to your coach which will be waiting to start you on your onward journey. Our area coaches will take you to the transfer point, where you and your luggage will then be transported to your hotel coach for the final part of your journey.

Arrive at your hotelOn arrival at your chosen hotel, you will be greeted by a member of the management team. Refreshments will be provided whilst your cases are being taken to your room.

Door to Door Home Collection ServiceAt the start of your holiday one of our luxury fully air conditioned minibuses with easy access will collect you from your own front door and ferry you and your luggage to the coach.

You will continue your journey in one of our luxury coaches. They have fully air conditioning and thermostatic heating and ventilation, curtains and double glazed windows, toilet/washroom, air suspension with front step kneeling device for easy access, and hot and cold drinking facilities.

Then on your return the minibus will be waiting ready to transport you and your luggage back home again.

The majority of our customers are on the connecting minibus for no longer than 2 hours. However, occasionally if we do not have the customer numbers from your area, a personal minibus will collect you and any other passengers for the entire journey. We realise this is not ideal to some of our customers, however, we offer this as an alternative to cancelling your holiday.

If you require any clarification on this please ring Nigel on 03455 760 760.

50 POINTS

Free daily newspaper of your choice

400 POINTS

Bottle of wine in your room on arrival

500 POINTS

£10 discount off a holiday

800 POINTS

Bottle of house Champagne in your room on arrival

1000 POINTS £20 discount off a holiday

2000 POINTS

Upgrade to a deluxe room at a four star hotel for 1 person

5000 POINTS

Free winter holiday in a three star hotel for 1 person

7500 POINTS

Free winter holiday in a four star hotel for 1 person


CB CB1, CB2, CB3, CB4, CB5, CB21, CB22, CB23, CB24

MKMK1, MK2, MK3, MK4, MK5, MK6, MK7, MK8, MK9, MK10, MK11, MK12, MK13, MK14, MK15, MK16, MK17, MK18, MK40, MK41, MK42, MK43, MK44, MK45

SG SG1, SG2, SG4, SG5, SG6, SG7, SG15, SG16, SG17, SG18

AL / HA AL1, AL2, AL3, AL4, AL5, AL7, AL9, AL10, HA4, HA5, HA6

WD / LU WD3, WD4, WD5, WD6, WD7, WD17, WD18, WD19, WD23, WD24, WD25, LU1, LU2, LU3, LU4, LU7

HP / TA HP1, HP2, HP3, HP8, HP9, HP10, HP11, HP12, HP13, HP14, TA1, TA2, TA6, TA7, TA8, TA9

OX OX18, OX19, OX29, OX1, OX2, OX3, OX4, OX7, OX9, OX10, OX11, OX12, OX13, OX14, OX28, OX33, OX39, OX44, OX49

UB UB2, UB3, UB4, UB7, UB8, UB9, UB10, UB11

RG / TWRG1, RG2, RG4, RG5, RG6, RG7, RG8, RG9, RG10, RG12, RG14, RG17, RG18, RG20, RG30, RG31, RG40, RG41, RG42, RG45, TW4, TW5, TW6, TW14, TW15, TW16, TW19

SN / GL SN1, SN2, SN3, SN4, SN5, SN6, SN7, SN13, SN14, SN15, SN16, SN25, SN26, GL6, GL9, GL53, GL54

SL SL1, SL2, SL3, SL4, SL6, SL8, SL9, SL10, SL95

BSBS1, BS2, BS5, BS6, BS7, BS8, BS9, BS10, BS11, BS15, BS16, BS20, BS21, BS22, BS23, BS24, BS25, BS26, BS29, BS30, BS32, BS34, BS35, BS36, BS37, BS40, BS41, BS48, BS49, BS80, BS98, BS99

D E P A R T U R E A R E A C O D E B

CT CT1, CT2, CT5, CT6, CT7, CT8, CT9, CT10, CT11, CT12

ME / BR ME1, ME5, ME6, ME7, ME8, ME9, ME10, ME13, ME14, ME15, ME16, ME17, ME18, ME19, ME20, BR3, BR6

RH / CR RH1, RH2, RH3, RH4, RH8, RH9, CR3, CR5, CR6, CR8

TA / DT TA1, TA2, TA3, TA11, TA12, TA13, TA14, TA15, TA17, TA19, TA20, TA21, TA24, DT9, DT10

KT / TNKT7, KT9, KT10, KT11, KT12, KT13, KT14, KT15, KT16, KT17, KT18, KT19, KT20, KT21, KT22, KT23, KT24, TN4, TN13, TN14, TN15, TN16, TN25, TN28, TN30

GUGU1, GU2, GU3, GU4, GU5, GU7, GU9, GU10, GU11, GU12, GU13, GU14, GU15, GU16, GU17, GU18, GU19, GU21, GU22, GU23, GU24, GU29, GU45, GU46, GU47, GU51, GU52, GU55, GU95

RG RG21, RG22, RG23, RG24, RG25, RG27, RG28, RG29

SP / SN SP1, SP2, SP3, SP4, SP5, SP6, SP8, SP9 SP10, SP11, SN12, SN13

BA / TW BA1, BA2, BA5, BA7, BA8, BA9, BA10, BA11, BA12, BA13, BA14, BA15, BA16, BA20, BA21, BA22, TW17, TW18, TW20

D E P A R T U R E A R E A C O D E N

BNBN1, BN2, BN3, BN5, BN6, BN7, BN8, BN9, BN10, BN11, BN12, BN13, BN14, BN15, BN16, BN17, BN18, BN20, BN21, BN22, BN23, BN24, BN25, BN26, BN27,BN41, BN42, BN43, BN44, BN45, BN50, BN51, BN52, BN88, BN99

POPO1, PO2, PO3, PO4, PO5, PO6, PO7, PO8, PO9, PO10, PO11, PO12, PO13, PO14, PO15, PO16, PO17, PO18, PO19, PO20, PO21, PO22 Isle of Wight: PO30 - PO41 (pick up from mainland)

SOSO4, SO14, SO15, SO16, SO17, SO18, SO19, SO22, SO23, SO30, SO31, SO32, SO40, SO41, SO42, SO43, SO45, SO50, SO51, SO52, SO53

BH / DTBH1, BH2, BH3, BH4, BH5, BH6, BH7, BH8, BH9 BH10, BH11, BH12, BH13, BH14, BH15, BH16, BH17, BH18, BH19, BH20, BH21, BH22, BH23, BH24, BH25, BH31, DT1, DT2, DT3, DT4, DT6, DT7, DT8, DT9, DT11

EX / TN EX1, EX2, EX3, EX4, EX5, EX6, EX7, EX8, EX9, EX10, EX11, EX12, EX13, EX14, EX16, EX20, EX24, TN4, TN30, TN39, TN40

D E P A R T U R E A R E A C O D E D

NGNG1, NG2, NG3, NG4, NG5, NG6, NG7, NG8, NG9, NG10, NG11, NG12, NG15, NG17, NG18, NG19, NG20, NG21, NG23, NG24

DE / SDE1, DE3, DE7, DE12, DE13, DE14, DE15, DE21, DE22, DE23, DE24, DE55, DE56, DE65, DE72, DE73, DE74, DE99, S18, S20, S21, S25, S26, S40, S41, S42, S43, S44, S45, S49, S60

LE LE1, LE2, LE3, LE4, LE5, LE6, LE7, LE8, LE9, LE10, LE11, LE12, LE13, LE14, LE15, LE16, LE17, LE18, LE19, LE65, LE67

CV CV1, CV2, CV3, CV4, CV5, CV6, CV7, CV8, CV10, CV11, CV12, CV23, CV31, CV32, CV34, CV35, CV37, CV47

BB14, B25, B26, B27, B28, B30, B31, B33, B34, B36, B37, B38, B40, B45, B46, B47, B48, B60, B61, B77, B80, B90, B91, B92, B93, B94, B95, B97, B98

WR / TA WR1, WR2, WR3, WR4, WR5, WR7, WR8, WR9, WR10, WR12, WR14, TA1, TA2, TA6, TA7, TA8, TA9

GL GL1, GL2, GL3, GL4, GL5, GL6, GL8, GL9, GL10, GL11, GL12, GL13, GL19, GL20, GL50, GL51, GL52, GL53, GL54, GL56

BSBS1, BS2, BS5, BS6, BS7, BS8, BS9, BS10, BS11, BS13, BS15, BS16, BS20, BS21, BS22, BS23, BS24, BS25, BS26, BS27, BS29, BS31, BS32, BS34, BS35, BS36, BS37, BS41, BS48, BS49, BS80, BS98, BS99

D E P A R T U R E A R E A C O D E A

MM1, M2, M3, M4, M5, M6, M7, M8, M11, M12, M13, M14, M15, M16, M17, M18, M19, M20, M21, M22, M23, M30, M31, M32, M33, M34, M40, M41, M50, M60, M99, M90

SK SK1, SK2, SK3, SK4, SK5, SK6, SK7, SK8, SK9, SK13, SK22

CW / DY

CW1, CW2, CW3, CW4, CW5, CW7, CW9, CW10, CW11,CW12, CW98, DY2, DY3, DY6, DY8, DY9, DY13

ST / WA

ST1, ST2, ST3, ST4, ST5, ST6, ST7, ST11, ST12, ST15, ST16, ST17, ST18, ST19, ST20, ST21, ST55, WA13, WA14, WA15, WA16

WS WS1, WS2, WS3, WS4, WS5, WS6, WS9, WS10, WS11, WS12, WS13, WS56, WS58

WV WV1, WV2, WV3, WV4, WV5, WV6, WV7, WV8, WV9, WV10, WV11, WV12, WV13, WV14, WV16

BB1, B2, B3, B4, B5, B6, B7, B8, B9, B10, B11, B12, B13, B15, B16, B17, B18, B19, B20, B21, B22, B23, B29, B30, B31, B32, B42, B43, B44, B62, B63, B64, B65, B66, B67, B68, B69, B70, B71, B72, B73, B74, B75, B77

WR WR1, WR2, WR3, WR4, WR5, WR7, WR8, WR9, WR10, WR11, WR12, WR14, WR15

GL GL1, GL2, GL3, GL4, GL5, GL6, GL8, GL9, GL10, GL11, GL12, GL13, GL19, GL20, GL50, GL51, GL52, GL53, GL54, GL56

BSBS1, BS2, BS5, BS6, BS7, BS8, BS9, BS10, BS11, BS16, BS20, BS21, BS22, BS23, BS24, BS25, BS26, BS27, BS29, BS32, BS34, BS35, BS36, BS37, BS48, BS49, BS80, BS98, BS41, BS99

TA TA1, TA2, TA6, TA7, TA8, TA9

D E P A R T U R E A R E A C O D E I

Collection Areas

Find your postcode within the departure area code boxes to determine your area code. Then, check the departure dates inside for your area code. For all other details please refer to our main brochure or visit: www.brendtours.com

Book over the phoneFind your postcode within the area boxes over the next 3 pages. There are five departure areas (A,B,D,I,N). Firstly you need to find your area, then your postcode within this area. Then, simply browse the brochure and check the departure dates for your area.

What to do if your postcode is not listed?We are adding new postcodes all the time, so if yours is not listed please ring our Travel Centre on 03455 760 760 and speak to one of our Travel Advisors who will be happy to help you with your query.

Ring our Travel Centre on 03455 760 760Please remember to have the following details to hand:

Choice of holiday and hotel

Payment method for deposit

Deposit £75 per person

Departure area and postcode

Names and addresses of all in your party

Any special requests or requirements

By making a booking with us, you agree to our Terms & Conditions (see page 36)

Important notes regarding home pick-ups:The Door to Door Home Collection Service only commences at street level and any customers living in multi or high-rise accommodation should be prepared to meet the driver with their luggage at street level (e.g. the foyer of flats). Due to luggage limitations we must be made aware of any large, bulky or unusual items you intend to take with you. Failure to do so may result in us refusing to take these items. If you are bringing a motorised scooter your travel companion must be able to take it apart and put it on the mini-bus/coach.

H O W T O B O O KB O O K I N G C O U L D N ’ T B E E A S I E R


MOND

AYTH

URSD

AY

TUES

DAY

FRIDA

Y

Arrival day

Arrive at the hotel to be greeted by a member of the management. Whilst your cases are being taken to your room refreshments will be served. Once you have settled in enjoy a delicious dinner in the restaurant.

Powderham Castle Home to the Courtney family who still live there today, Powderham has over 600 years of history. You will have a guided tour of the castle where you will learn all about the history and will see the many majestic rooms and hear fascinating stories about the Courtenay family as told by the knowledgeable and engaging guides.

RHS Rosemoor GardensFrom Lady Anne’s original garden to the Rose Gardens (with over 2000 roses), the Fruit and Vegetable Garden, the Arboretum, Lake and Bog Garden, there is something for everyone to enjoy all set in 65 acres.

Tapeley Park

One of North Devon’s Hidden Gems. Here with the aid of a slideshow you will be taken on a virtual tour of the gardens and park, as well as learning about the house and family all in the comfort of the heated barn. This allows you to see parts of Tapeley you may not be able to get to. Afterwards you will have a chance to explore the gardens. Finish off with a light lunch.

DartmoorToday your coach takes you to see some of the stunning landscape of Dartmoor. Look out and see the amazing scenery and the famous Dartmoor ponies. You stop off at Princetown the highest village on Dartmoor where at the museum you can see the story of how this magnificent landscape was formed.

Coast and Countryside

Enjoy the marvellous scenery that Devon has to offer. We take you to see the rugged coastline and stunning Exmoor stopping off at Lynmouth, Where you take a ride on Britain’s only water powered famous Cliff railway to Lynton. A packed lunch is also provided.

A free day for you

Relax in the comfort of your Hotel or take a leisurely stroll into town.Local pannier markets are being held in both Barnstaple and Bideford today, or why not visit one of our local museums.

South Devon Railway

The South Devon Railway is a seven mile former Great Western Railway branch line built in 1972. It runs along the stunning valley of the River Dart between Buckfastleigh and Totnes. At Buckfastleigh you will find gardens, a museum workshop and café for you to explore.

Departure Day

Sadly its time for you to leave. After your final hearty breakfast the coach will arrive to take you and your luggage safely back home. We hope you enjoyed your time with us and look forward to welcoming you back to Brend Hotels soon.

SUND

AYWE

DNES

DAY

T H E I M P E R I A LT H E R O YA L & F O R T E S C U E T H E B E L M O N T H O T E LT H E R O YA L

N O R T H D E V O N S O U T H D E V O NE X C U R S I O N S E X C U R S I O N S

Travelling from Travelling from


Date Nts Price Departure Areas

Sunday 7th April 5 £585 A B I

Sunday 14th April 5 £585 D N

Sunday 2nd June 5 £630 A I

Sunday 23rd June 5 £630 D N

Sunday 28th July 5 £660 A D N

Monday 26th August 5 £660 A D

Classic luxury overlooking the banks of The River Taw

Set by the River Taw, the Imperial Hotel is the leading luxury hotel in Barnstaple and the surrounding North Devon area. With

its sweeping oak staircase and lavish soft furnishings, the Imperial Hotel captures the magic and style of a lovely country house. The many gorgeous National

Trust properties in Devon such as nearby Arlington Court have helped inspire the

decor and create this warm and enchanting setting. You will feel at home as soon as

you step inside.

AA

THE IMPERIAL HOTEL

DELUXE ROOM

UPGRADE£45pppn


Sunday 7th April 5 £550 A B I

Sunday 14th April 5 £570 D N

Sunday 30th June 5 £570 B D

A sophisticated luxury hotel at the heart of Barnstaple

Once an ancient coaching inn, this hotel retains its historic charm whilst offering

all the modern comforts you expect. Located in the centre of Barnstaple, the

Royal & Fortescue Hotel is a gem, ideally located for exploring Barnstaple and the

surrounding North Devon area. You are just a few steps away from tempting designer shops, the ancient pannier market and the theatre. The welcoming public areas are

buzzing with atmosphere, whilst the luxury accommodation is blissfully serene.

AA

THE ROYAL & FORTESCUE HOTEL

The Royal& Fortescue at a glance

Fine dining in the Lord Fortescue Restaurant, serving breakfast, lunch and dinner

Great food in Brend’s own bistro, 62 The Bank, which adjoins the hotel

Convivial coffee house serving snacks and delicious cakes from 8am-5pm, Mon-Sat

Hotel lounge bar and Bar 62, our stylish bar serving creative and luxury cocktails

Town centre location, lovely riverside strolls

Complimentary use of the leisure facilities at our Barnstaple Hotel (transportation not included)

Double glazing and air conditioning in most bedrooms

Refurbished ground floor

The Imperial at a glance

Barnstaple’s first 4 star hotel

A wonderful riverside location

A short level walk to the town centre

Fine dining in the Arlington Restaurant, serving breakfast, lunch and dinner

Informal dining in the Colours Bar & Bistro

Spacious lounge, sun lounge and Colours Bar offering everything from afternoon tea to light bites and refreshments


Manicured lawn and sun terrace



Sunday 21st April 5 £550 A I

Sunday 4th August 5 £570 D N

Monday 26th August 5 £550 A D


Sunday 14th July 5 £820 A B I

Sunday 28th July 5 £820 A D N

Sunday 18th August 7 £980 A D

Escape to a stylish Regency hotel by the river

Welcome to Bideford’s finest hotel. Standing proudly by Bideford Bridge, and

with glorious views over the River Torridge, this unique luxury hotel has a history dating back to the golden age of the 17th century

when Bideford was the busiest port in North Devon. Today this hotel oozes charm and character whilst offering you fabulous

comfort and exceptional cuisine.

AA

THE ROYAL HOTEL

Classic style by the bay

Originally the summer residence of a grand Victorian family, the Belmont retains the

warm ambience of a family home. Dining at the Belmont Restaurant is an unforgettable

experience, where we take pride in Silver Service, complemented by our dress code of jacket and tie. The 4 star Belmont Hotel

is everything you ever dreamt of finding in a traditional seaside luxury hotel.

Relax and be cosseted in style, as you enjoy a delicious Devon Cream Tea in the lounge,

gazing out over Lyme Bay.

The Belmont at a glance

Use of the leisure facilities at our adjacent sister hotel, The Victoria. These include: indoor and outdoor heated pools and a luxurious spa area with sauna, spa bath, hot beds and treatment room

Excellent location with stunning sea views and a level walk into town along the Esplanade

Fine dining in the Belmont Restaurant, serving breakfast, lunch and dinner

Resident pianist playing in the restaurant most evenings

Informal dining in the Horizon Restaurant

A lounge for guests to enjoy, The Victoria Suite - as well as a bar

Three acres of award winning gardens, with a sun terrace, woodland walk and stream

THE BELMONT HOTEL

AA

DELUXE ROOM UPGRADE£45pppn

The Royal at a glance

The perfect location to explore some of North Devon’s best sights and activities

Directly on the Tarka Trail, great for cyclists and walking enthusiasts

Traditional fine dining in our elegant Regency Restaurant

A charming hotel bar offering light meals

Next to the iconic Bideford old bridge and just over the water from Bideford town centre


Air conditioned restaurant

1514 Call our Travel Centre on 03455 760 760 or visit www.brendtours.com April - August 2019

Why should I read this page? Because it is very important. Our Trading Charter forms a key part of our agreement with you and forms the basis of a legally binding contract between you as the lead name making the booking, anyone else in your party and us. When you make this booking, as the lead name you undertake that you have the authority to accept, and do accept, on behalf of your party the terms of these booking conditions. This contract is made subject to the terms of these booking conditions, which are governed by English Law, and the non-exclusive jurisdiction of the English Courts. How and when do I make this contract with you? We welcome you making contact with us by phoning us at The Travel Centre on 03455 760 760, the contract is made when your booking is entered on to our reservation system and we issue a confirmation of booking. We will send you confirmation of your booking within 21 working days. Please check this confirmation very carefully to ensure all the information is correct and tell us of any errors within 7 days of the receipt of your booking confirmation.When do I need to pay for my holiday and how much? A deposit is required at the time of booking and the balance is payable at the hotel. The only time when we require full payment beforehand is for Christmas. Can I change my holiday arrangements? After we have issued our booking confirmation we will do our best to accommodate any changes you may want to make but we cannot guarantee to do so. Any changes must be notified to us by phone. Can I transfer my booking to someone else? You can transfer your booking to someone else provided you give us reasonable notice. This person must be able to satisfy all the conditions for the holiday and a change cannot normally be made less than fourteen days prior to departure. Third Party Suppliers Terms and Conditions Our third party suppliers (such as transport provider and attraction venues) have their own booking conditions or conditions of carriage, together with their public liability insurance. These conditions are binding between you and the supplier. In respect of any injury or loss suffered on third party property, you should contact the respective supplier.What do I need to do if I have to complain? If you have a complaint during your holiday you should tell the hotel at the earliest opportunity so that they can do their utmost to resolve the problem immediately. If, on your return from holiday, you remain dissatisfied you should write within 28 days to Nigel Maun, Tours Director. In your letter you will need to quote your booking reference number, destination and departure date. If you do not tell us at the earliest opportunity about a problem giving rise to your complaint we cannot take steps to investigate and rectify it. In deciding how to respond to your complaint we will take into account the date you first drew the problem to the attention of our driver or courier or supplier.Minimum Tour Numbers It is necessary for there to be a minimum of 20 passengers in order to operate a tour. If the minimum number is not achieved the tour may be cancelled no later than two weeks before travel, and if you have taken cancellation cover out this will be refunded.How can I cancel my holiday? You, or any member of your party, may cancel at any time provided that the cancellation is made by the person who originally made the booking and is communicated to us by phone. Subject to our Terms and Conditions in the brochure.Cancellation Cover/Charge If you take out cancellation cover with us and cancel your tour there will be no charge and you will receive your deposit back, if you satisfy the criteria of the Terms and Conditions. If you have not taken our cancellation cover you will be charged as detailed below. Amount of cancellation charge shown as a % of the holiday price.Scale of Cancellation Charges Period before departure within which written cancellation is received by our Travel Office

More than 42 days Deposit 28 to 42 days 45% of holiday price 14 - 27 days’ 60% of holiday price 13-1 day 100% of holiday price

What happens if you change my holiday? The arrangements for your holiday will usually have been made many months in advance. Sometimes changes are unavoidable and we reserve the right to make them, most of these changes are likely to be minor and we will do our best to keep you informed. We will tell you before your booking is confirmed if there have been any changes since the brochure was published. If, after booking and before departure, we make a significant change to your holiday you will have the option of withdrawing

from the holiday without penalty or alternatively you may transfer to another holiday.We do reserve the right to change the specification of the coach. If you withdraw from the holiday because we have made a significant change we will try to transfer you to another tour.Coach seating Requests for particular seats can be made on most holidays when booking by asking for front, middle or rear of coach. Your specific seat number will be given to you by the driver when you board the coach.Heath & Safety and Wellbeing on Holiday Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period of time. If you are planning to undertake a bus or coach journey of more than 3 hours you should consult your doctor if you have ever had DVT or pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, a stroke, heart or lung disease or if you have had major surgery in the past 3 months. We reserve the right to refuse any booking in the absence of a doctor’s certificate confirming that you are fit to travel. During the journey we will provide comfort stops as frequently as possible. During these stops you are encouraged to get out of the coach and walk around. Exercise reduces any discomfort which may be caused by periods of immobility. During any journey you should not drink alcohol as it leads to dehydration.Please note that for Health and Safety reasons our staff are unable to offer any medical assistance including lifting, moving of guests other than in the interests of first aid.Passenger behaviour We want all our customers to have a happy and carefree holiday. But you must remember that you are responsible for your behaviour and the effect it may have on others. If you or any member of your party is abusive or disruptive or behaves in a way which, in our reasonable opinion, could cause damage or injury to others or affect their enjoyment of their holiday, or which could damage property, we have the right, after reasonable consideration, to terminate your contract with us. If this happens we will have no further obligations or liability to you. The coach driver/representative, is entitled to refuse you boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive. If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will apply cancellation charges according to the scale in section 10. If the refusal is on the return journey we have the right to terminate the contract and will have no further obligations or liability to you.No smoking policy We operate a strict no smoking policy on all of our coaches, however frequent comfort stops are made especially during longer journeys. Pets We do not allow pets to be taken on our holidays. Registered Assistance Dogs will normally be accommodated.Itineraries Included excursions are detailed on the relevant brochure page and refunds will not be made for any excursion not taken. We reserve the right to change the order of all excursions, to suit weather or traffic conditions prevailing at the time. We also reserve the right to alter/amend itineraries due to circumstances beyond our control.Please bear in mind that there may be some excursions that may be unsuitable for individual personal requirements. Please discuss with the Travel Sales staff at the time of booking as to suitabilitySpecial Needs The holidays in this brochure have been carefully planned to include as much as interest as possible. Inevitably this may lead to some walking and steps. Please notify us when you book if you or any member of your party has any special needs, or suffers from any disability. We are keen to plan arrangements for your holiday so that special needs and requests can be accommodated as far as possible. If you will need assistance or special facilities in the hotel, or may have difficulties in taking part in excursions or boarding and travelling on the coach or other means of transport, you must let us know in advance because not all the holidays in this brochure may be suitable for you. We want you to enjoy your holiday and will try to help you select an appropriate trip. If you need advice or further information either you or your booking agent should contact Nigel Maun Tours Director at the travel centre.

Special Diets & Other Special Requests You may have special dietary needs or other special requests, if so, you must let us know at the time of booking or as soon as you are medically advised, and that they appear on your confirmation of booking. These will be notified to the hotel or hotels on your holiday. However, they are not guaranteed unless we specifically agree them with you. Please note that some hotels may not have the facilities to cope with particular requests and we cannot be held liable for their failure to do so. Where we think this is likely to happen we will tell you prior to your booking.Ground or Low Floor Accommodation Requests for this accommodation must be made at the time of booking. Your request will be passed onto the hotelier however provision cannot be guaranteed.Luggage We ask you lo keep luggage down to one medium sized suitcase (a medium sized suitcase is approximately 36” x 18” x 10”) weighing no more than 44lbs (20kg) but a small holdall can also be taken on board the coach. If your case weighs more the driver may refuse to take it.Children’s reduction For children under 12 years of age sharing adult accommodation there is a 50% reduction.Emergency 24 Hours Telephone Number The number below is only available on the day of your departure if there is an emergency 07753 951357. For all other queries please phone the hotel direct available 24 hours a day.Mobility Scooter Policy Please note that we can accept one ‘compact’ electric mobility scooter per holiday. Our definition of ‘compact’ is that the scooter is class 2 specification; i.e. It must be designed to be dismantled, so that it can be loaded into the boot of a car. The actual maximum sizes of class 2 mobility scooters are; Length - 1200mm, and width - 700mm max. (We cannot accept class 3 scooters as these are too large and heavy to lift.) Furthermore, would all users of scooters and wheelchairs kindly note that you must be able to negotiate the five steps to board the coach, in order to manage and enjoy our holidays. The driver is not allowed to help you on and off the coach for health and safety reasons.Single Occupancy There is no supplement for single bedded rooms, however you are advised to book immediately as these rooms are in short supply. We do let a limited number of small double/twins at some of our hotels for an extra supplement.Data Protection Act In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we, and your travel agent, need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper measures are in place to protect your information. We will not, however, pass information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities dietary/religious requirements. In making this booking, you consent to this information being passed on to the relevant persons. You are entitled to a copy of your information held by us and if you would like to see this, then please contact us. We retain your full contact details and other information in secure files and electronic storage facilities. We may use this information to contact you by mail, telephone or electronic means. Your information will not be passed on to an third party.Brochure accuracy Every effort has been made to ensure the information contained in this brochure is correct at the time of printing. However we reserve the right to vary, cancel or amend any arrangements featured in this brochure because of unforeseen circumstances beyond the control of Brend coach holidays.Coaches All our coaches have air conditioning and toilets, but we may sometimes offer other coaches due to circumstances beyond our control. We will do our best to comply with your requests for coach seating but this is not guaranteed.

Brend Tours Coach Holidays Cancellation PlanThis plan has been designed specifically for Brend Tour customers to give you peace of mind in the event of cancelling your holiday due to unavoidable circumstances.

In the event of you having to cancel your holiday, you could be invoiced for the full cost* of your holiday with us. Unavoidable circumstances may prevent you from taking your holiday as planned, resulting in financial loss. Brend Coach Holidays are able to offer you the benefit of a cancellation plan as detailed in the box below. However if you take out our cancellation cover you will avoid any cancellation charges and receive your full deposit back.

Cancellation Cover PriceHolidays of up to seven nights £20.00 pp

Annual cover £60.00 pp

(Annual cover will cover you for all Brend Coach Holidays for 12 months, Jan-Dec 2019. The cost is payable at the time of booking by credit card or cheque).

* According to our terms and conditions. We regret are cancellation plan is not available for Christmas holidays.

Group bookingsIf you are part of a society or club and are planning a holiday, why not choose a stay with us at Brend Hotels. From discussing your needs and guiding you through the booking process, we pride ourselves in building a strong relationship with our group organisers. There are so many reasons to book a group with Brend Hotels, here are just some of the great benefits available:

• Free places depending on the hotel and the size of your group

• No single room supplement for up to 6 single rooms

• Private coach travel for your group

• Pick up point of your choosing

• Tailor made itinerary

• Courtesy inspection visit, with our compliments

• The services of a Group Sales Executive who will deal with all of your administration.

If you’re planning a group holiday, why not let us take care of the arrangements? Call Nigel Maun on 03455 760 760

Mobility Scooters A mobility scooter could cause considerable damage to the user or to other people if it collided with someone or something. You are responsible for your own, and other people’s safety.

• Please ensure that your powered wheelchair or scooter is fit for use before driving on hotel grounds.

• All normal parking restrictions apply to mobility scooters and powered wheelchairs.

• Powered wheelchairs and scooters MUST NOT travel faster than 4mph (6km/h) anywhere within the hotel grounds. You may need to reduce your speed to adjust to other pavement users who may not be able to move out of your way quickly enough or where the pavement is too narrow.

• Your vehicle shouldn’t be left on a footpath or pedestrian area on its own if it gets in the way of other pedestrians, including wheelchair users and people with prams.

• It is strongly recommended you take out insurance for your mobility scooter.

GENERAL INFORMATIONBOOKING CONDITIONS

How you can help usPlease be ready to depart when our driver arrives. Be sure to complete your household safety and security checks before the departure time we’ve given you, and have your cases ready at the front door. Please help us in trying to avoid any unnecessary delays which may keep your fellow passengers waiting.

In order to minimise the environmental impact of this publication, it has been printed locally, using vegetable based inks on FSC® certified paper.

Call our Travel Centre on 03455 760 760 or visit www.brendtours.com

Taw Buildings, Taw Vale, Barnstaple, Devon EX32 9AE

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LUXURY COACH HOLIDAYS IN DEVON & CORNWALL · 2019-01-09 · 2 Call our Travel Centre on 03455 760...

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Transcript of LUXURY COACH HOLIDAYS IN DEVON & CORNWALL · 2019-01-09 · 2 Call our Travel Centre on 03455 760...