Lufthansa Cargo ‒ Networking the worldPole position for your freight

The fascination of air freight

2Lufthansa Cargo│Corporate Presentation│Fascination of air freight │November 2016

Our fleet

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5Boeing 777Fs

12MD-11Fs

400bellies

8freighters from AeroLogic

+Road Feeder Services

Lufthansa Cargo│Corporate Presentation│Fascination of air freight │November 2016

We network the world

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• More than 300 destinations in around 100 countries

• 9,000 marketed flights per week on an annual average

• About 47 cities are served by freighters

• 9 of these are in Europe, 20 in Asia and the Middle East, 14 in the Americas and 4 in Africa

• Hubs in Frankfurt, Munich, Vienna

• Modern infrastructure

Lufthansa Cargo│Corporate Presentation│Fascination of air freight │November 2016

Our team

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• More than 4,500 employees around the world

• Including more than 400 pilots• In-house training • Regular further training courses

Key figures 2016• Sales Revenue 2,084Mio EUR• EBIT -50Mio EUR• Freight + Mail 1.6 mio tonnes• TKT offered 12,548 mio• TKT sold 8,385 mio• Cargo Load Factor 66.8%

Lufthansa Cargo│Corporate Presentation│Fascination of air freight │November 2016

You want it, we’ve got it! Network-on-demand

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• Range of full, partial and combination charters, as well as solutions for seasonal charters and those independent of flight plan

• Transport of temperature-sensitive goods and even live animals

• Departure and arrival times scheduled around customers’ needs

• Transport to destinations both inside and outside of our worldwide network

Lufthansa Cargo│Corporate Presentation│Fascination of air freight │November 2016

Brazil – Network Online

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Routing Aircraft Type Frequency

CWB-VCP-NAT-DKR-FRA M1F 1/7

CWB-VCP-DKR-FRA M1F 1/7

VCP-MVD-EZE-DKR-FRA M1F 2/7

VCP-NAT-DKR-FRA M1F 1/7

GRU-FRA 748 Daily

GIG-FRA 748 Daily

Lufthansa Cargo│SAO F/XL Facts & Figures │Update MAR 2017

● Online● CWB ● GIG● GRU● NAT● VCP

Brazil – Network Offline

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GIGVCPGRU

CWB

BNU

POA

BR

BEL

MAOSLZ FOR

NAT

CGB

JPAREC

MCZSSA

BSB

CGR

GYN

CNF VIX

CFB

LDB

IGU JOI

NVTFLN

Lufthansa Cargo│SAO F/XL Facts & Figures │Update MAR 2017

● Offlineacordos LA e G3

● BEL● BSB● CGB● CNF● FLN● FOR● GYN● MAO● POA● REC● SSA● STM● VIX

● Offlineacordos West Cargo

● CNF● POA● CWB● GIG-VCP● GRU-GIG

Cool/td. The right conditions for temperature-sensitive goods.

Cool/td – our special product for temperature sensitive shipments

● Highest quality standardsCertified infrastructure at the Lufthansa Cargo Cool Center in Frankfurt for exclusive Handling and minimized tarmac exposure

● Process monitoring and documentationSpecial software, precise temperature control, unbroken data documentation, proactive communication

● Constant cool chain with Cool/td-ActiveWide range of cool container portfolio, temperature controlled compartments, temperature-controlled storage

● Global networkOne of the largest networks for temperature-sensitive goods

● Comprehensive servicesFrom individual shipment monitoring to the exclusive 24/7 Cool/td Service-Hotline

● Flexibility and possible combinationsFlexibly combine different product options

● ‚Network-on-demand‘ - Full- or split charter possible

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Direct comparison of our Cool/td products

11* Details on http://lufthansa-cargo.com/products-industries/specials/cooltd

Cool/td-Active Cool/td-Passive

Short description For the transport in containers w ith active temperature control For the transport in passive packaging solutions

Temperature control, speed, priority

Depending in the container type, transport in a f lexibly selectable, constant temperature range betw een -20°C and +30°C

Where available, consideration of temperature requirements

Betw een -20 ° C and -10 ° C

(Generally +/- 3°C from Set Point of the containers) Betw een +2 ° C and +8 ° C

Betw een +12 °C and +18 °C

Betw een +15 °C and +25 °C

During transport or intermediate w arehousing

td.Flash td.Flash

td.Pro td.Pro

Priority Very high priority Very high priority Exclusive temperature-controlled w arehouse space for Cool/td

FRA (Lufthansa Cargo Cool Center) FRA (Lufthansa Cargo Cool Center)

Cool Truck Yes On request

Size and w eight of shipment No limitiation No limitiation

Lufthansa Cargo Netw ork Global airport-to-airport-netw ork w ith over 100 destinations Global airport-to-airport-netw ork w ith over 200 destinations

Service

eBooking No Yes

24/7 digitized process monitoring and

Proactive communication24/7 Cool Handling Teamincluding customers consulting

Additional options

Transport Analysis On request On request

Realtime Tracking device* On request On request

Netw ork-on-Demand On request On request

Combination w ith Care/td (Dangerous goods)

Yes Yes

Combination w ith Safe/td1 (Valuable goods) On request No

Yes Yes

Temperature range

Speed

Shipment Monitoring 24/7 digitized process monitoring

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The Lufthansa Cargo Cool Center in Frankfurt

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● Special processes backed up by dedicated infrastructure and specially trained personnel

● Temperature-controlled trucks for road feeder segments

● Very high loading priority and special load information to the cockpit

● Global Cool/td-Active network with over 100 destinations

● Digitized process monitoring (‚Cool Tool‘), unbroken data documentation and availability of data*

● 24/7/365 monitoring thru an expert team

● Proactive communication in case of irregularities

● 24/7 Cool/td Hotline: +49 (0)69 696 31222 for shipments in process

● Detailed transport analysis by experts in case of irregularities (on request)

Cool/td-Active – product features you can rely on

* Depending on the container type

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Lufthansa Cargo offers the widest range of active heat and cool containers in the market

Cool/td-Passive – Our special product for the transport in passive packaging solutions

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● Cool/td-Passive offers the reliable transport of temperature-sensitive goods in appropriate packaging, chosen by the customer

● Special handling processes supported by dedicated infrastructure and specially trained personnel to meet almost every cargo-specific need for different temperature requirements and professional handling of freight packed in appropriate packaging that mitigates external temperature influences.

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Cool/td-Passive Transport Analysis – transparency through complete documentation

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● Maximum process time for a standard report in case of irregularities: 5 days

● High process transparency: confirmation of receipt and proactive information in case of irregularities

● Clear documentation of working process

● Dedicated staff with trained knowledge

● Quality control by tight cooperation of the operatingdepartments

● Data processing in customer data base for worldwide transparency

● Close interface to sales and product management

● Route cause analysis to identify pattern to initiate barrier removal

Transport Analysis Cool/td-Passive

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Certified quality – Lufthansa Cargo is setting standards ● Cargo IQ (former C2K)

Monitoring and transparency of the C2K KPIs (NFD, DEP)Best ranking of the NFD-Benchmark in 2015 and obtaining platinum member status within the Cargo iQ industry-wide quality initiative

● GDP CertificateLufthansa Cargo Cool Center is (EU) GDP-certified based on the guidelines of the Pharma industry

● Envirotainer QEP certificates22 stations“ certified as ‘Qualified Envirotainer Provider (QEP) meeting certain obligations defined in current Good Distribution Practices guidance documents, e.g. the IATA ‘Perishable Cargo Regulations’|

● IATA CEIV PharmaLCCC and LH Airline Corporate certificated in 2016 of IATA ‘CEIV Pharma’,setting new gobal standards

● ‚Cool/td Station Certificate‘Internal quality certification of Cool/td stations to confirm the GDP and IATA compliance ORD, PHL, YYZ, HYD, FCO, ICN, FRA / DEL & BRU (in preparation)* Finalization expected in summer2016

18* Finalization expected in summer2016

1919

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Cool Tool and Control Tower – Quality assurance through state-of-the-art Process Monitoring and dedicated Cool Customer Service Center

Cool Tool ● Event driven monitoring and global process management

as basis for continuous improvement of quality- and process at hub and stations (for Cool/td-Active*)

● Transportation plan monitoring along transport plan milestones (GAC, DEP ARR, DLV)

● Global monitoring of product-related process-steps (temperature control, re-icing, storage check, etc.)

● Immediate process control as well as transparency and traceability

Cool Tower● Dedicated customer service for proactive information to

customers – available 24/7 for contact (for Cool/td-Active*)

● Monitoring of Cool/td shipments- and processes irregularities and immediate initiation of corrective actions if necessary

* Extension to Cool/td Passive planned for 2nd half of 2017

Freight that should fly with Cool/td

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● Pharmaceutical products

● Biotechnological material and diagnostics

● Vaccines, serums, plasma, proteins, lab tests

● Temperature-sensitive high-tech products (e.g. semiconductors)

● Temperature-sensitive dangerous goods

● High-value foods that require refrigeration

Thank you for your attentionSilvia HelmerRIO F/GC-GEmail: silvia.helmer@dlh.dePhone: +55 21 3398-7370

Cleverton Holtz VighySAO F/GCEmail: cleverton.vighy@dlh.dePhone: +55 11 2161-7531