Lufthansa Consulting overview

Lufthansa Consulting overview

Cologne, September 2010

Company Presentation Sep 2010 - 2 -

Our background makes us different

Independent management consulting subsidiary within the Lufthansa Group

Our affiliation with the Lufthansa Aviation Group with one of the world’s leading air carriers and

founder of the StarAlliance network provides us with in-depth aviation business knowledge.

Multicultural organization

We employ consultants from many different nations and cultures which enable us

to better understand our clients’ language and culture.

Global experience

Since 1988 more than 1,500 projects were successfully completed for clients worldwide.

Aviation know-how combined with extensive methodological expertise

Lufthansa Consulting combines operational experience and methodological skills

to develop and implement concepts that work.


LufthansaSystems Agencies

Your advantage – our internal and external experts’ network

Our Client

LufthansaAirline

AcademicNetwork

LufthansaTechnik

Partner-ships

LufthansaCargo

Institutions

LufthansaConsulting


Our competences triangle

Airlines (Cargo/Passengers)

Airports

Governments

Civil Aviation Authorities

Financial Institutions

Original EquipmentManufacturers (OEMs)

Methodological Knowledge Functional Expertise

Airline and airportmanagement

Sales and distribution

Network management

Finance and controlling

Maintenance andengineering

Flight operations

Air cargo management

Ground handling

Strategy and restructuring

Finance

Change management

Organization development

HR management anddevelopment

Process optimization

Benchmarking

Aviation regulation

Industry Expertise


Our key competencies for your success

Airline and airport corporate/functional strategy

Airline and airport business planning

Airline and airport productdevelopment

Customer loyalty and relationshipmanagement

Organization development andhuman resources development

Airline restructuring

Network and revenue management

Airport privatization

Air service development

Market and feasibility studies

Flight safety

(Flight) Operations‘ efficiency

Air cargo handling

Passenger and aircraft handling

Maintenance and engineering,compliance and efficiency

Airport planning

Business development

Regulatory compliance

Process improvement andperformance measures

Marketing and Sales improvement

Strategy and Decision Support Operations


Airline Consulting Services (Selection)

Sales and Marketing

Distribution Channels

Sales Planning

E-Business Support

Brand Strategy

Schedule Evaluation

Network, Route and Fleet Planning/Optimization

CommercialManagement

Strategic Planning and Development

Corporate Strategy

Business Planning

Start-Up Consulting

Restructuring and Airline Turn-Around

Market Potential Analysis, Forecasting

Cost Reduction Programs

On-Time Performance Enhancement

Flight Training

Crew Management and Training

Inflight Service Process

Flight Planning and Dispatch

Ground Operations

Fuel Management

Operations

Maintenance Management

Implementation EASA/JAR regulations

Outsourcing and Privatization

Technical OTP

Supply Chain Management

Material Management

Aircraft Lease

Technical


Airport Consulting Services

Business Development Market Potential Analysis

Traffic Forecast

Marketing

Air Service Development

Strategy Development

Business Planning and Financial Planning

Cost Optimization and Revenue Enhancement

Privatization Bid Management

Concession Development

Financial Assessment and Valuation

Investment Management

Economic Impact Analysis

Aviation Trend Analysis

EconomicsDevelopment

Master Planning

Infrastructual and Operational Planning

Free Economic Zone, Airport City / Industrial

Zone

Organizational Development (CAA / Airport)

Training

Efficiency Analysis and Enhancement

Airport Process Optimization

Airport Operations Assessment

Airport Safety and Security

Service Quality Enhancement

Performance Management

Airport Certification

Project and Program Management


Cargo Consulting Services

Market Potential Analysis, Forecasting

Sales, Channel Management and CRM

Cargo Capacity Management and Optimization

Pricing and Revenue Management

Innovative Product Development

Process Analysis and Implementation

Preparation Support – Cargo2000, e-freight

Cargo Hub Development / Cargo Air ServicesDevelopment

CommercialManagement

Cargo Airline Start-up Consulting

Cargo Strategy and Business Planning

Fleet Strategy and Network Optimization

Cost Reduction Program

Belly Cargo Strategy/Transfer Pricing

Cargo IT Consulting

ULD Management

Cargo Security Concept

Process Analysis and Development

Handling Processes Optimization and Standards

Handling Service Provider Interface Coordination

Security

Quality Management and Cargo 2000

Audit Preparation Support (C2K, IOSA, TAPA)

Operations

Facility Development and Optimization

Site Selection and Layout Planning

Detailed Design and Specification

Implementation and Start-Up Support

Warehouse IT

Special Freight Facilities (AVI, VAL, VIC)

Infrastructure


Turnover by regionTurnover by function

10 %

10 %

36 %

20 %

18 %

6 %

32 %

22 %

22 %

10 %

14 %

Working worldwide in the aviation business

Asia,Pacific

Europe

Russia,CIS

Africa

Middle East

TheAmericas

AirlineOpera-tions(& Main-tenance)

Airline Strategy& Network

Airports

* Revenues of the last three years (2007-2009) from annual reports Lufthansa Consulting

Airline Re-structuring& Com-mercial

Air Cargo


We support your projects in major roles and areas

employs state-of-the-art strategic consultingtools

has profound understanding of theaviation market and its dynamics

has extensive, in-depth experiencein aviation industry issues

leads companies and projects

has comprehensive expertisein a specific knowledge area

designs, implements and optimizeskey processes

LeadConsult

Client

understands and implementsmanagement processes

has international projectexperience

The Strategic Adviser The Project Manager/Shadow Manager

The Specialist The Mediator


Our clients are distributed all over the world

Europe

Africa Asia/PacificAmericas Middle East

Russia/CIS

Governmentof Belize

Governmentof Uruguay

Governmentof the Republic

Congo

Governmentof BurkinaFaso

DubaiCargoVillage

Governmentof Abu Dhabi

Berlin-BrandenburgInternational


Lufthansa Consulting's organizational chart

Legal Affairs(Ms. C. Schimpf)

Werner SchuesslerManaging Partner/Director

Human Resources(Ms. N. Fischer)

Corporate Office (Mr. B. Knabe)

Executive Director/Partner

Airline Restruc-turing & Commercial

Mr. T. SchmidEVP and Partner

Airline Strategy &Network

Mr. A. ToukatliPrincipal and Partner

Airline Operations

Mr. I. LueschenPrincipal

Airports

Mr. M. VillaPrincipal and Partner

Marketing &CommunicationMs. M. D'Antuono

Strategy

Mr. B. Klasen

NetworkManagementMr. S. Solomko

Operations

Mr. H. Berg

Maintenance &EngineeringMr. P. Poligenis

Development

Ms. C. Drawer

Economics

Dr. T. Tiboldi

Restructuring

Mr. M. Landgraf

Commercial

Dr. A. Kraus

OperationalExcellenceMs. G. Varfis

Sales CIS/Russia, Baltic States

(Mr. V. Vilgelmi)

Cargo

Mr. A. ManakosPrincipal and Partner

Infrastructure &LogisticsN. N.

Air CargoManagementMs. S. Jain


Cologne Office

Lufthansa Consulting GmbHVon-Gablenz-Strasse 2 – 650679 Cologne

GermanyTel: +49 221 826-0Fax: +49 221 826 8260Mail: [email protected]

Working close to our clients – Our locations in Germany

Frankfurt/M. Office

Lufthansa Consulting GmbHMain Airport CenterUnterschweinstiege 1460546 Frankfurt/M.

GermanyTel: +49 69 696-20850Fax: +49 69 696-20830Mail: [email protected]


Sales Branch Russia/CIS

Lufthansa Consulting GmbHPoslednii pereulok 17107045 MoscowRussia

Tel: +7 495 796 [email protected]

Mr. Vadim VilgelmiDirector Sales Russia/CIS and Baltic States

Working close to our clients – Our international location


Contact

Lufthansa Consulting GmbHVon-Gablenz-Strasse 2-650679 CologneGermany

Tel.: +49 (0)221 826-8109Fax: +49 (0)221 826-8263

e-mail: [email protected]

www.LHConsulting.com

Maria D'AntuonoMarketing Manager

Lufthansa Consulting overview

Business

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