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Private and Confidential

CURRICULUM VITAE

OF

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LUCINDA RUTH CLAASEN

Personal DetailsUPDATED 2015

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Name : Lucinda Ruth Claasen

I.D. Number : 8901250133080

Location : 14 Currie Street

Roodepoort

Mobile : (0)82 638 3152

License : Code 8

Email : l.claasen1@gmail.com

Marital Status: Single

Education

Qualifications: Grade 12: Die Adelaar Hoër Skool 2007

Tertiary Education

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2009 – 2010 Khanyi College and family Care Centre JHB, South Africa

Social Auxiliary Work (Certificate)

- Social and development Casework

- Social Group Work

- Social Community Work

2008 South African Council of Churches JHB, South Africa

Introduction to HIV/AIDS (Certificate)

- Basic information on HIV/AIDS

Community Mobilization

- Monitoring and Evaluation

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2.

Work experience

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ADT HEAD OFFICE – Sandton

April 2015 to Current

EAS Administrator (NKA Retail)

Administration for Retail Outlets NKA accounts/ clients.

Duties: - Scheduling of Calls

Follow ups of technician’s arrivals on site

Intake of invoices

Telephonic communication with clients (complaints, call attendances, rescheduling, scheduling of calls)

Invoicing

Quotes

Maintaining a filing system

August 2014 to 2015/04/01 (Promoted To Tyco NKA Retail)

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Central Installation Coordinator (Technical)

Reference: Martie Landsburg – Manager : 086 12 12 400

Booking of installations / upgrades / link ups for all quotes received from sales.

Duties: - Scheduling of Calls

Follow ups of technician’s arrivals on site

Intake of invoices

Telephonic communication with clients (complaints, call attendances, rescheduling, scheduling of calls)

Dec 2011 to July 2014

Data Capturer (TECHNICAL)

Duties: - Capturing of invoices.

- Dealing with various queries.

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- Communication with finance together with various departments.

Co-ordinating – Installations/ Inspections / Services Upselling Quotes ( Technical)

Duties: - Handling of queries telephonically

- E-mails

- Confirming of bookings

- Ensuring arrival of technicians is efficient

- Ensuring jobs are done

- Making sure daily figures are according to jobs done

General administration

Duties: - Banking

- Quotation confirmation

- Ordering of stationary

- Distribution of stationary

- Assistance to technicians

- Reports – To HOD UPDATED 2015

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Credit control project

- Collections of payments

- Escalations of various issues

- Ensuring action takes place

Reference:

Janetta Combrink (Supervisor)

086 12 12 400

Willie Meintjies (Admin manager/Acting H.O.D)

086 12 12 400

Achievements: Administrator of the month- Administrator of the quarter

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*May 2009 to Dec 2011 Families South Africa FAMSA West Rand

Gauteng, South Africa

Assistant Administrator

Duties: - Registration of new client files

- Assisting walk-in clients and provide them with the necessary information or refer them to the relevant colleague.

- Assisting clients with telephonically queries.

- Drafting of letters and reports.

- Compile monthly, mid-year and annual statistical data reports.

- Assist the Senior Administrator with servicing of meetings.

- Banking and payment of creditors.

- Observation of social group interaction and activity.

Reference : Jane Pretorius (Director) (011) 766-3283

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*January 2009 to April 2009 Mampela Wood Creations

JHB, South Africa

Reception-Administration assistant

Duties: - Front line desk

- Telephone queries

- Assisting of administrative duties

- Assisting clients

Reference: Rochelle Schnaar (Manager) (082) 727 3313

*Nov 2007 to Dec 2007 Marika De Klerk Childrens Fund

JHB, South Africa

Marketing Assistant (Temp)

Duties: - Collecting of Funds

Reference : Mark (Manager) (011) 762 2880

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December 2006 Samsat (Satellite Installations Call Centre)

JHB, South Africa

Data Capturer (Temp)

Duties : - Capturing of consumer information.

Reference : Sheryl (011) 474 2311

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