LPO - SOME WILL SOME WON’T AN ATTORNEY’S DILEMMA
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Transcript of LPO - SOME WILL SOME WON’T AN ATTORNEY’S DILEMMA
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LPO - SOME WILL SOME WON’T: AN ATTORNEY’S DILEMMA
By the time I will post this blog I am sure the legal market will get few more post on this topic. However,
being associated with a Legal Process Outsourcing (LPO) company I could not stop myself to look for the
prominent aspects and benefits of this industry. Outsourcing/Offshoring legal work was not a burning
topic few years back but with the emergence of quality outsourcing companies, law firms/attorneys in US
and UK are approving this concept and using the experience of global talents to enrich and add value to
their core jobs. Countries like: India, Philippines, Ireland, South Africa, Mauritius, China and Brazil are
proving to be effective players. Among them India being the second largest democracy with new age
technology charting new grounds every moment, more than 200,000 fresh law graduate passing every
year and 150 + LPO companies already providing their quality services, is leading the show. Now, when
big law firms and general counsels are supporting outsourcing and find it cost effective, its time for the
small and medium sized law firms and solo attorneys to look for ways to grow their reach and give their
best to their clients. By sending low end jobs to the outsourcing/offshoring partner they are not only able
to give more time to their core jobs but this also gives them freedom to use the credentials of their partner
to add value and services to their current profiles. Below are the few points on legal process outsourcing
industry specific to Indian market.
What is Legal Process Outsourcing (LPO)?
LPO refers to the service industry wherein legal and paralegal support services of the client’s firm or an
individual is performed by the outsourcing party. Cost, resource and speed advantage are the levers
responsible for the mushrooming of this phenomenon across the world. The common law system, huge
pool of English educated attorneys, time zone advantage, quality, confidentiality and security are the
factors supporting the growth of legal process outsourcing industry.
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Three eminent aspects of an LPO transaction:
The Client: From where work comes. In other words, who gives work to execute.
The Provider/Vendor: The organization that provides the LPO services and processes the work
according to needs of the clients.
The Project: The task/work which needs to be executed.
The services provided by the LPO industry ranges from preparation of pleadings, drafting of contracts,
litigation support, legal transaction, IPR, proof reading, research and due diligence. The growth and
development of the legal outsourcing/offshoring industry in India will help bringing a change in the way
legal services are delivered in the west. This will also help in improving the economies of different
countries.
LPO industry is mounting because of mutual benefits of clients and service providers. The increasing
prominence of the LPO industry in the world today, is owing to the benefits listed below:
Cost Effectiveness: Outsourcing legal work to LPOs (India, Argentina, Philippines etc) results to
a cost saving of 50-70% which facilitates an organization to gain efficiency and staying profitable
in the competitive world of business. Outsourcing/Offshoring legal work is very cost effective for
law firms/corporate in the UK and the USA.
Time Zone: The time difference and the availability of 24×7 support staff encourage outsourcing
of legal work even more. By outsourcing research and paralegal tasks, the in-house counsel are
able to concentrate on core legal issues. As law firm attorneys or in-house counsel in the West
have their dinner, their assigned work is attended to and completed in India due to the time zone
advantage.
Language: English being the language for education and business in world is an advantage.
There can never be a communication gap as lawyers are well versed in English and all courts in
India and many other countries function in English.
Eminence: The Indians are known for their intelligence and intellect. The same may be applied to
Indian legal brains. Indian legal professionals have brilliant proficiency in working with the tools
and systems in the outsourcing industry. Their writing skills and legal knowledge enhancement
has resulted in making them an important pillar of the outsourcing operations.
Confidentiality: The most important factor in outsourcing legal services is the privacy of
information of attorneys. The data outsourced by an attorney to an LPO is always privileged
information. This information has to be protected so as to maintain the confidentiality of the client.
At all levels, confidentiality is being maintained.
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Variety of Services: An LPO provides variety of services to its clients. Law firms and Attorneys
not only cut their costs but also get various services from one service provider. Law
firms/Attorneys can broaden their areas of working by relying on the back office support of an
LPO.
Resources: By outsourcing, the foreign law firm or the corporation frees its resources to
concentrate on its core competencies thus increasing the client base and court appearances vis-
a–vis the competitors.
Though this list above is not mutually exhaustive but is indicative of the main triggers of the industry and I
would look for more points to share in my next post.
Draft n Craft specializes in outsourcing of legal and paralegal services. We have provided more than a
handful of advanced solutions to various clients in the U.K. and the U.S.A.; we take immense pleasure in
serving all business needs, from the very basic legal undertakings to the most complex and farthest
orientations. Contact Us