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Loyalty From The Inside Out - Aman Bhutani
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Transcript of Loyalty From The Inside Out - Aman Bhutani
LOYALTY From the Inside Out
Aman Bhutani - Expedia Engineering
A great product is the best loyalty program
Building a great product is hard
Great teams build great products
Loyalty is an attribute commonly found in team members on great teams
Would customers be loyal to a company or product that does not inspire loyalty in its employees?
Can Expedia Engineering hire anyone?
We don’t calibrate team members; we calibrate the minds of managers
so they make better decisions
Senior ICs can choose the manager they report to and the problem they work on;
inside or outside our organization
Let adoption drive policy; invest in growth not only efficiency
One Team
THANK YOU Aman Bhutani - Expedia Engineering