Louise FlemingLavally, Mallow, Co. Cork.Telephone: 083 - 1780679

Email: fleming.louise@yahoo.ca | Linkedin.com/in/fleminglouise

Personal Statement

I am person centred and socially conscious. I create a safe and secure environment for the people I work with and their families, advocating for vulnerable persons from various socio-economic and cultural backgrounds. I have assessed, as part of a multi-disciplinary team, individual needs in order to provide appropriate solutions and resources. I am competent in report writing, using planning and evaluative tools such as logic models and using digital data bases.

Educational Qualifications

2013 – 2016 (2nd Year) BA Social Care, Cork Institute of Technology 2014 – Child Protection Awareness Programme, Foróige in conjunction with National

Youth Council Ireland (NYCI) 2014 - Self Management and Empowerment in Social Work and Health Care, Saxion

University, Enschede, Netherlands 2014 – SafeTALK – Suicide Alertness For Everybody, Cork Institute of Technology 2013 – Child and Vulnerable Adult Protection Certificate, St Vincent de Paul 2009 – Diploma in Event Management, The Irish Academy of Public Relations. 2007 – Certificate in Teaching English as a Foreign Language (TEFL) 2003 – Tutor Training in Adult Learning 2003 – Stage 1 of Qualified Financial Advisor Diploma 1999-2000 – Certificate in Computer Studies and Office Administration, Cork College of

Commerce 1997-1999 – Certificate in Veterinary Nursing and Small Animal Care, St John’s College

of Further Education 1996 – Irish Leaving Certificate

Professional Experience

Student Placement, Foróige – Togher Youth Development Project, Togher, Cork Supporting young people in participating in activities which will aid their development. Ensuring that programmes are relevant to the needs and wishes of the young people

taking part. Facilitating and supervising programmes after school and in the evenings. Building relationships with young people as a significant adult in their lives. Assisting young people to access other services, training and education according to

their needs. Inter-agency contact and collaboration, advocating on behalf of young people. Report writing and other associated paperwork where required.

Reporting of child-protection concerns.

Student Placement, Rosmini Resource Centre, Market Quay, Bandon, Co. Cork(January 6th – February 14th 2014)

Relationship building amongst service users and staff Developing skills to manage challenging behaviour Encouraging self-management, empowerment and personal care Contribution to the care, support & protection of service users in line with policy Participating in service users daily routine, day centre services and social excursions

Service Desk Administrator and Locksmith Coordinator, Barry Bros, Paddington, London, (July 2012 – March 2013)

Coordination of a team of engineers throughout the Greater London area Diary management and customer service Database management, data entry and job allocations Arrangement, preparation and distribution of parts required by engineers Dealing with highly sensitive and confidential information

Account Manager, Orderwork Ltd (for John Lewis Account), (July 2011 – June 2012) Preparing reports pertaining to all aspects of service provision Store visits in role of client/business liaison Building and maintaining strong relationships between all parties necessary to ensure

optimum service provision Staff Training and development Allocating relevant work orders to appropriate service partners

Team Leader, eToolbox Helpdesk, Plumbing Industry Commission, Melbourne, Australia, (July 2010 – January 2011)

Staff management, rostering, performance appraisal and team building Preparation of daily statistical reports and submitting findings to stakeholders Provide guidance and constructive feedback to team members Handle call escalations and challenging behaviour on a daily basis Maintained a high level of customer satisfaction reflected in monthly Key Performance

Indicators (KPI) which were monitored regularly by Management

Administration, Victorian Institute of Forensic Medicine, Melbourne, Australia(June 2010 – July 2010)

Participating in a multi-disciplinary team within diverse social and cultural contexts Compiling extensive case files for diverse client services as well as maintaining a Client

Relationship Management (CRM) database Seeking opportunities for reflective practice and supervision Adhering to client sensitive information with a strict focus on confidentiality with

sensitivity and empathy to the families involved

Technical Support Customer Service Officer for Eftpos NZ, Wellington, New Zealand, (September 2009 - January 2010)

Banking Administrator, ANZ Wellington, New Zealand, Access Desk (June 2009-September 2009)Various Temporary Roles in Wellington, New Zealand, (April 2009 - June 2009)Bank Official in Permanent TSB Bank Mallow, Ireland, (March 2002 - March 2009)Receptionist, AVW Telav, Vancouver, Canada, (October 2007 – May 2008)Barmaid, The Lodge Bar, Mallow, Ireland, (October 2004-September 2007)Bank Official in Permanent TSB Bank Mortgage Centre, Cork, Ireland, (March 2000 -2002)Counter Assistant, Movie Magic Video Shop, Mallow, Ireland, (1999-2000)

Volunteer Services

St Vincent De Paul, Blackpool, Cork, (April 2012 – To Date) Visiting people in their home and providing practical support and information to people

who contact us. Advocating for the needs of vulnerable adults Assessing the needs and developing relationships with people Attend weekly SVP Volunteer Conferences Providing assistance both monetary and social support to service users

L.I.S.T.E.N (Listening and Involving Students To Empower New beginnings), CIT, Bishopstown Campus, Cork (May 2014 – To Date)

Peer Mentoring to help new first year students who may be experiencing challenges and issues pertaining to daily college/student life

Discuss issues or queries they may have pertaining to college Trained in skills such as communication, listening, ethics etc.

Future Hope and Baby Centre, Nairobi, Kenya, (February 2011 - April 2011) Former Member of the Board of Trustees for Future Hope and Baby Centre Designed the concept and scripted much of the website for the centre Designed an education sponsorship programme to raise funds for the children’s

education Daily duties included: washing, cooking, homework, teaching along with other day to

day duties for the maintenance of the centre

Adult Learning Service, Mallow, (2003-2007) Tutored adults with reading and writing difficulties Participated in various fundraising events

Additional Information: Full clean driver’s licence Valid Police Checks for: Canada, New Zealand, Australia and the UK

References available on request.