1. 1. Cisco Confidential 1 2013-2014 Cisco and/or its affiliates. All rights reserved. Internet of Things, Smart Cities and its Impact on Government LA Digital Government Summit August 30, 2016 Tim Brooks Leah Lewis Rob Silverberg World Wide Technology Cisco EMC
2. 2. Cisco Confidential 2 2013-2014 Cisco and/or its affiliates. All rights reserved. Tim Brooks has 25 years of innovation experience at start-ups, early growth companies, and established enterprise organizations. He specializes in customer experience, data monetization, and analytics solutions that leverage Big Data landscapes. At World Wide Technology, Tim leads solution development activities for WWTs Innovation Consulting practice, including the Big Data and Cloud services groups. Prior to joining World Wide Technology, Tim served in senior sales, marketing and consulting leadership positions with Ritz-Carlton Hotels, Starwood Hotels, and Opera Solutions. His first job was as a political pollster in Virginia gubernatorial and statewide races. Tim has a BA with Honors in Political Science and Statistics from Washington & Lee University. In 2010 he won Northwestern Universitys Kellogg MBA competition for excellence in innovation and start-up strategy.
3. 3. Cisco Confidential 3 2013-2014 Cisco and/or its affiliates. All rights reserved. Leah Lewis is an Internet of Things and Smart City strategist. As mobile, social, data and cloud computing converge at an unprecedented pace, Lewis focuses on assisting leaders with rapid adoption of smart technologies, how to light up dark assets and glean data from those assets to accelerate decision making, improving livability, workability and sustainability of cities. Lewis built the foundation for Ciscos Smart City Public Sector Consulting practice by directing teams of technology and business consultants who assist CXOs, government leaders and their management teams to realize the value of IoT and digital business transformation. Prior to joining Cisco, Leah was the CIO of the State of Colorado for Governor Ritter. In addition, she has held the positions of CTO and Enterprise Architect for large complex organizations. Her experiences include: the United Nations, the US Department of Defense, and over 30 different state and local governments. She is an American who grew up in Switzerland where she became passionate about languages, mountaineering and fine food.
4. 4. Cisco Confidential 4 2013-2014 Cisco and/or its affiliates. All rights reserved. Rob is currently the Director and CTO for Enterprise Application Architecture for the State and Local Government and Education division at EMC. In this role, Rob works with government customers across the nation to help these agencies understand how EMCs portfolio of technologies and solutions can help them achieve their goals. Rob has extensive experience with enterprise data management, content management, and in systems integration design. Most recently, Rob has worked extensively on EMCs Smart Cities Platform and Digital Evidence Management solutions. Rob has been with EMC for over 12 years holding positions in consulting management and vertical industry marketing. Prior to EMC, Rob worked with several startups as well as Oracle and IBM/FileNet.
5. 5. Cisco Confidential 5 2013-2014 Cisco and/or its affiliates. All rights reserved. Cities worldwide are urbanizing at the rate of 10,000 people per hour! Equivalent to one new LONDON every month!
6. 6. Cisco Confidential 6 2013-2014 Cisco and/or its affiliates. All rights reserved. Rapid Urbanization Requires Digital Transformation Traffic Congestion Mass Transit Parking Affordable Housing Attracting Skilled Workers and Talent Social and Environmental Sustainability Public Safety, Preparedness, and Resiliency Safer Greener Faster More Responsive Accessible Sustainable Livable
7. 7. Cisco Confidential 7 2013-2014 Cisco and/or its affiliates. All rights reserved. 1. Built Environment Buildings, parks, open spaces 2. Transportation Mass transit, fleet management, traffic optimization, road maintenance, parking 3. Energy Street lighting, smart meters, automated management 4. Water Pipeline maintenance, smart meters, flood warning systems 5. Public Safety Police/Fire vehicles, intelligent signage, corrections/jails, visitation, wearables 6. Citizen Services Citizen to government (portals), payments, applications for permits , licenses, social programs 7. Urban Experience Citizen/Tourist to mass transit, cultural events, restaurants, airport traveler experience What is a Smart City? Essential components used to rank cities 1. Connectivity Fiber, LAN,WAN, UAN: WiFi, HaLow, 4G etc.. 2. Sensor/IoT Sensor ecosystem across all sectors 3. Cyber Security Cyber security ecosystem to protect data & assets 4. Data Management Storing, safe guarding, data accuracy, ownership, availability 5. Computing Resources DC, compute, storage, GIS 6. Analytics Using the data to forecast, analyze usage, plan, route etc. 7. Instrumentation Control and Operations How the city monitors/manages the data (especially video) and operates the systems City Responsibilities Technology Enablers
8. 8. Cisco Confidential 8 2013-2014 Cisco and/or its affiliates. All rights reserved. US Smart City Status Survey 7 17 32 35 45 0 10 20 30 40 50 Project in Progress Piloting Creating Roadmap In Planning Process Readiness Assessment 13 22 32 48 70 0 20 40 60 80 Security Concerns Cross Agency Ownership Policy Hurdles Lack of Expertise Budget Constraints Status of your Smart City Initiatives Source: 2016 Strategic Directions: Smart City Report, Black & Veatch Respondents: 778 qualified utility, municipal and city leaders Results: % of respondents Top Hurdles Highest Priority Systems 28 34 35 36 45 0 10 20 30 40 50 Smart Buildings Smart Transportations Water Mgmt Systems Energy Mgmt Systems High Speed Data Network
9. 9. Reference Architecture Map Cities and Communities Blueprint SECURITY Partner and Developer Ecosystem Professional Services CORE Digital-Ready Network | Data Center and Cloud | Collaboration Transportation Public Safety Management and Operations Public Engagement Parking Public Works Edge Analytics Digital Platform
10. 10. Cisco Confidential 10 2013-2014 Cisco and/or its affiliates. All rights reserved. How do I get started? Top 5 How to Tips 1. Find a visionary leader(s) 2. Do a pilot to: Move beyond planning Understand cost/benefits Understand O&M requirements 3. Explore financing options (PPP) 4. Think Security Everywhere 5. Find the right partners
11. 11. Cisco Confidential 11 2013-2014 Cisco and/or its affiliates. All rights reserved. What is Big Data? Structured Unstructured Tables New sources Data Virtualization Batch Real-time Near-time Streams Always on, Push technologies Terabytes, Petabytes, Exabytes Records Log data Sensor data (IoT) Geo-fence and mobility data
12. 12. Cisco Confidential 12 2013-2014 Cisco and/or its affiliates. All rights reserved. $2.8B BUDGET $2.55B REVENUE 14,600 EMPLOYEES 40 UNIQUE DEPARTMENTS TOP 10 U.S. CITY BY POPULATION Organizing for Success for a Major American City
13. 13. Cisco Confidential 13 2013-2014 Cisco and/or its affiliates. All rights reserved. Mission enable more effective city services identify opportunities to leverage its human generated data within and across departments identify opportunities to leverage its sensor data within and across departments
14. 14. Cisco Confidential 14 2013-2014 Cisco and/or its affiliates. All rights reserved. How to Structure Your Big Data Initiatives Align siloed departments Define data-driven value Recommend technologies SOLUTION Data Environment Big Data Needs Data Management Big Data Roadmap DELIVERABLES Police Department Courts & Detention Water Utilities Code Compliance Financial Services Human Resources Public Works Sustainable Development & Construction Fire-Rescue SCOPE
15. 15. Cisco Confidential 15 2013-2014 Cisco and/or its affiliates. All rights reserved. 1 INTERVIEW AND INVESTIGATE 2 COMPREHENSIVE CURRENT STATE MAPPING 3 USE-CASE DESIGN AND FUTURE WORK RECOMMENDATION Interview stakeholders across departments Gain a thorough understanding of department mission and responsibilities, data challenges, data sources Solicit feedback from stakeholders for possible use- cases Synthesize hours of interview results into a coherent landscape of current data status Decipher key challenges pertinent across the city or agency as well as those unique to each department Derive possible use- cases based on analytics best practices and trends in government analytics Recommend platform approach and data management strategies Plan a timeline of use-case and technology implementation based on value and feasibility
16. 16. Cisco Confidential 16 2013-2014 Cisco and/or its affiliates. All rights reserved. Goals for State, City, and County Initiatives - What city inspections occurred at an address? - What intelligence data is available on a case for the Fusion Center? - Which intersections have the highest frequency of traffic incidents? Building Reports & Apps for Employees Interactive dashboards On-demand reporting for city employees Reporting and analytics for mobile devices Collaborating Across Departments Coordination on right-of-way work Integrated process views Sharing data between departments Increasing City Efficiency Predictive maintenance Optimization of city vehicle fleet Proactive compliance Exploring City Data Generating Data-Driven Value Predictive policing Blight forecasting and intervention Citizen visibility into city project progress IMPACT BIG DATA MATURITY
17. 17. Cisco Confidential 17 2013-2014 Cisco and/or its affiliates. All rights reserved. Bring data on a building together across multiple department data sets (e.g. SDC, DPD, 311) to increase efficiency and safety of Code Inspectors Prioritize DWU pipeline fixes and replacements using a data-driven approach ensure critical city infrastructure has higher uptime with lower maintenance costs Predictive Pipeline Maintenance Increase Citation Payments Use a data driven approach target citizens with customized treatments to increase on-time payments and overall debt collection
18. 18. Cisco Confidential 18 2013-2014 Cisco and/or its affiliates. All rights reserved. Data Management Structure Critical for Success D ATA G O V E R N A N C E D ATA Q U A L I T Y D ATA S E C U R I T Y D ATA O P E R AT I O N S Process for requesting access to data, transfer between systems, and documentation of sources Standards for completeness and accuracy of data, and associated processes to enforce standards Grant data access according to individuals role and department, with audit trail and processes to ensure compliance Organize an IT division under CIO focusing on data management beyond existing DBA team, as well as data stewards who serve as focal point for data needs within their respective departments
19. 19. Cisco Confidential 19 2013-2014 Cisco and/or its affiliates. All rights reserved. DIGITAL TRANSFORMATION & FUTURE CITIES TODAY ROB SILVERBERG, CTO APPLICATIONS STATE AND LOCAL GOVERNMENT
20. 20. Cisco Confidential 20 2013-2014 Cisco and/or its affiliates. All rights reserved. SMART CITY PROPERTIES OF A SMART CITY Intelligent InterconnectedInstrumented
21. 21. Cisco Confidential 21 2013-2014 Cisco and/or its affiliates. All rights reserved. EMERGING TECHNOLOGY TRENDS Data Analytics Driven Agile Software Defined Open
22. 22. Cisco Confidential 22 2013-2014 Cisco and/or its affiliates. All rights reserved. SMART CITY PLATFORMS SMART CITY P L A T F O R M O F T H E F U T U R E Data Analytics DrivenAgile Software DefinedOpen Enable smarter decisions, cost avoidance, risk management, personalized services & optimal investment in resources Support growth in urbanization & data consumption through scalable technology architecture based on standardized components Accelerate innovation through swift delivery of applications that address evolving municipal challenges & individual needs Promote trust, transparency & collaboration by empowering data sharing & crowd sourcing
23. 23. Cisco Confidential 23 2013-2014 Cisco and/or its affiliates. All rights reserved. SMART CITY S M A R T C I T Y P L A T F O R M Data Analytics DrivenAgile Software DefinedOpen People- Centric Data Analytics Driven Resource Optimization Focused Energy Security Infrastructure & Transport Banking Retail Tourism Real EstateServices
24. 24. Cisco Confidential 24 2013-2014 Cisco and/or its affiliates. All rights reserved. MY DATA Public Data Raw Public Data Curated Data Public Data Contributed Data Private Data Raw Private Data Curated Data Private Data Contributed Data APPLICATION LAYER INFRASTRUCTURE FOUNDATION LAYER DATA LAKE LAYER FEDERATION SMART CITY PLATFORM