Logistic solutions: ship global, deliver local
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Transcript of Logistic solutions: ship global, deliver local
E-commerce 15 ConferenceVilnius – 19.03.2015
Ship global, deliver local
Cross-border e-commerce,a booming but challenging market
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Who we are
Everyday we are moving 1 millionB2C parcels,
delivering them across Europe,
and our volumes of cross-border e-commerce keep on growing
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B2C e-commerce sales in 2014 (billion)
€425.5
B2C e-commerce sales growth rate in 2014
+16,7 % 2.9
Number of B2C e-commerce parcels (billion)
% cross-border e-commercesales
14%
Estimated number of active B2C websites
645,000+
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Source: Ecommerce Europe
What we observe is not only the fantastic growth ofe-commerce in Europe….
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Source: Ecommerce Europe, 2014 report
% of B2C cross-border purchase orders
…but also that cross-border e-commerce is gainingground in most of the European countries…
0%
10%
20%
30%
40%
50%
60%
70%
2012 2013
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377 407 436 462
69 83 99 116
2015 2016 2017 2018
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Source: EMOTA, 2013
…and this trend will continue in the coming years.
European e-commerce market forecast (in € Billion)
20%15%
Cross-border : average growth / year +20%
Domestic : average growth / year +8%
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5%
10%
11%
11%
12%
14%
15%
18%
29%
29%
32%
0% 5% 10% 15% 20% 25% 30% 35%
Estonia
Finland
Germany
Spain
France
EU average
Netherlands
Latvia
United Kingdom
Poland
Lithuania
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Sources: DPDgroup internal market research based on 2013 data
% growth of cross-border B2C export parcels in 2013
Consequently, exports of B2C parcels have boomed
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“In my opinion, cross-border e-commerce is one of the most important current trends in retail. However, many shop owners underestimate the related time-consuming work and the problems that appear when one enters a foreign market.”
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Henning Heesen, Cross-Border E-Commerce Specialist and Board Member at Salesupply AG (source: Ecommerce Europe)
However cross-border e-commerce is challenging
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People pay their online shopping differently across Europe
6%
85%
25%
89% 85%
23%
94%
37%
90%
47%
38%
15%
47% 21%
55%
35%
15% 16% 11%12%
7% 6%
8%
10%20%
1%
Poland France Germany Ireland Italy Netherlands Spain Sweden UK
Online Payment methods across EuropeCard COD Direct Debit Direct Transfer E-Wallet Invoice SMS
Sources: Ayden Report 2013, bank of Poland 2011
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Cross-border e-commerce landscape
• Germans return nearly 1 parcel out of 3… even more when it comes to shoes and clothes
• Nearly 10% of French are not at home whilst knowing they have ordered a delivery at home
• You can deliver a parcel to a neighbour in the United Kingdom in case people are not at home
• In Poland recipients like to pay at reception
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Contrast between countries in usage and expectations on delivery
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On cross-border ‘’Diversity’’ is more important tha n ‘’Price’’
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Wide range of different deliveryservice options
with different price levels
Limited range of deliveryservice options
but at a low costs
Domestic Cross-border
Note: % e-retailers that have answered the question ‘’How important to your business do you consider the following features of delivery services?’’ with ‘’somewhat important’’ or ‘’very important’’.Source: Copenhagen Economics, E-retailer survey
E-retailers expecting wide range of service and reliability
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The solution is delivering the local way
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Customer Case 1 : looking for the best cost-effecti ve solution for delivery
Expanding from France to Belgium, Netherlands and Germany, this e-retailer was looking for a simple way to deliver abroad, keeping the same promise to its customers.
DPD’s Pickup network was the most suitable solution.
A fashion e-retailer was offering free delivery to customers all across Europe.
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Customer case 2 : looking for faster transit time a nd Track&Trace
Faster lead times and Track & Trace began to be key to keep customer shopping sending their pictures to be printed.
DPD CLASSIC EUROPE was the best solution for its exports.
Our photo printer customer realized that for its business that offering delivery was not enough
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Customer Case 3: Looking for a provider addressing one’s specific needs
DPD’s solution for this collection requirement was the most flexible
A food e-retailer was requesting collection of used capsules at e-shopper’s home in Belgium and Pickup parcelshop in Portugal.
We are international delivery experts
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Number of parcels we deliver every single day
3 million
Revenue in 2014 (billion)
€4.9 864
Number of parcels delivered in 2014 (million)
Volume growth
10,7%
Number of delivery experts
46,000
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1,5
1,7
3,3
3,5
We are ahead of the competition and continue to gro w across Europe
No 1 for domestic parcel delivery across Europe
11% market share in Europe
47% revenue growth in 5 years
11% 3.4 3.74.1
4.44.9
Combined 2013 revenue for domestic parcel delivery in € (billions)
DPDgroup revenue in € (billions)% of Courier Express Market by volume
Source: DPDgroup internal marketing research, 2013 data
DPDgroup
DHL Paket
GLS
TNT
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Pickup networkThe ultimate convenience for your customers
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Number of Pickup points across Europe as of January 2015
More than
16,000 6*
Number of opening days
More than
6,000
% of the European population who has a Pickup points in less than 15 min drive away
95%*
Number of Pickup points planned for 2015
* Belgium, France, Germany, Luxembourg and the Netherlands
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Our European Pickup networkThe network offering the best coverage in Europe
100
150
4801 000
Network in 2014
Network in 2015
Network in 2016
Number of Pickup points:� 2014: 16 000 � 2015: 22 000� 2016: 26 000
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PredictThe ultimate flexibility for you and your customers
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EfficiencyDelivery in a specific time window means there’s a higher chance we can deliver first time round
ConvenienceIt’s easy for customers to change their mind, and find a more convenient time
Peace of mindYour customers always know when their parcel is going to be delivered
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Predict1 hour time window for 20 countries in 2015
January 2015
Q1 2015
Q2 2015
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Ship global, deliver local
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Complementary delivery solutions
High flexibility ofservicesfor consignees
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