Local-e Redesign
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Transcript of Local-e Redesign
Redesigning the Local-e Template
What is Local-e?
The situation
Old Fashioned Sites
Old technology
Time for a new professional look and feel
Project Steps
Audit
Strategy
Research
Design
User Testing
AuditBaseline review
Home pageCommunity directoryMake a requestMake a bookingCalendarLook and feelSection landing pagesInformation architectureTourismLength of section topics
Strategy
What do we want?
How do we want it?
Research
Stakeholder interviews
ResearchStakeholder Surveys
ResearchStakeholder research results
•Contemporary look and feel•Allow council to add section headings•Alternative designs for the home page and topic pages•Change display of attached documents•Quick links for residents•More options for images on the home page•An area for a featured activity or event
ResearchUser workshops
ResearchUser Survey
178 responses from people in 35 councils
Top 5 keys uses•Council news•Council business papers and minutes•Information about the shire •Events calendar•Environment information
ResearchUsers have problems finding things
55% of respondents said they found the content, but with a struggle
What they were looking for:
•Council documents such as business papers policies, minutes, contact information
•Planning and developed information such as DAs, LEP, policies, process information, zonings
•Road works
•Waste information
ResearchOverall impressions
•Out of date information•Lack of information on the website•Not user friendly
ResearchWanted on homepage by > 50%
•Water restrictions•Waste and refuse collection•Building and development applications•Emergency services•Library services•Council meetings
ResearchContent for new residents >50%
•Schools in the area•Water restrictions•Council rates•Roads and traffic information•Waste and refuse collection•Emergency services•Library services•Sport and recreation facilities•Services for elderly and disabled•Services for children and families
Information Architecture Online card sorting exercise
Information ArchitectureCommon categories created were
•Council•Facilities and Services•Community•Development
What they didn’t use
•Engineering
Information Architecture
Design
DesignReview
Homepage option 1
Homepage option 2
Homepage Option 3
56%
42%
30%
Where to Now?
•Top 3 wireframes to be designed•Testing IA and interaction•Build and rollout•Baseline review every year
Implementation
www.local-e.nsw.gov.au
www.objectivedigital.com