o to nhn vin Tawk.to

o to nhn vin Live chatTc gi: Cng Hoan

I.Tm quan trng ca Dch v khch hng

Mang KH n vi cng ty

1. Quyt nh mua hngMi quan h gia KH v bn:- y l mi quan h gin n, khng c g su sc.- Khch hng ch quan tm n bn, sn phm ca bn khi c thin cm. Chnh cm xc ca h s t thi phng sn phm v tiu dng.

Lch s, nhiu h tr, tn trng KH, cao KH v cc gi tr m KH c c t mua hng s thc y mua hng.

Ti sao KH li phn hi tt nhng vn khng mua SP?

Cn c nhng thay i lm hi lng KH hn nhm mang ti tin ca h n vi cng ty

2. Thi i hin nay

KH to nn thng hiu: - KH khng mua sp hay dv. H mua mi quan h. - T s gii thiu ca chnh nhng khch hng yu thch sp m thng hiu ca cng ty c nng cao. - Cc ngun u t chm sc KH c ang ngy cng sinh li nh s qung co khng tn ph t chnh nhng KH quen thuc. - Tuy nhin, nhng iu xu v bn s lan ta nhanh hn l nhng iu tt.

-V sao bn thng xuyn quay li 1 qun cafe no mc d ung khng c g c bit? l bi v, c loi nhc yu thch, khung cnh yu thch, knh TV yu thch c ngi ch qun m ln mi khi ta bc chn vo. i vi Tawk.to, hy tm gii php ring, mang li cho h nhiu li ch hn l 1 cuc tr chuyn t vn n thun.3. Hiu c KH t tri tim

- Thng tin v KH s khng ch l tn, st, a ch m cn l nhng c im khc na m khi bit c nhng iu ny, bn s d dng dn dt KH mua sn phm.

II. Cc cng c h tr

1. T vn qua in thoi

2. T vn qua email

3. Live chat3.1 L do tn ti: Khi KH trc tuyn mun tm hiu v SP, s l 1 ti li nu bt h phi mt chi ph gi in hoc thi gian ch Email.

Ch cn thc hin tt Live chat th d lng ngi truy cp c khng tng th vn thu c KH.

3.2 Mt s phng php KH ang do d mua sp

Cn c s dng nhng ngn t nh nhn, chuyn nghip, ngn gn, nhanh v thm ch c tng bc KH ngay t Live chat s tng kh nng mua sp ca KH.Cn minh bch, ng tin cy.Thc s gip KH.

3.3. Nghi thc thc hin Live chat

Ti u ha lng KH chatLch s, c x tt trong tr chuyn, nht l KH tim nngTo s ni bt ca c nhn trong tr chuynGhi nh thng tin v KH (cch thc tr chuyn ca KH)

4. DV x hi Vi KHTip th qua truyn thngTip th qua mng x hiBit cch gii quyt cc vn ny sinh

III. K nng c bn

1. S chuyn nghipnh gi ng KH (rt tim nng, tim nng, cha tim nng, cn loi b)Ly thng tin hiu qu (Tn, st, kha hc, v tr KH)To thin cm nhanh chng vi KHGii p c mi thc mc ca KHNhng chi tit nh mang li nim vui cho KH

Gi : - Bn ang trnh no nh? ^^ - Bn hc ting anh thi hay v mc ch no khc?

2. S tp trungCh ng trong Live chatTp trung vo mc tiu Live chat