Lithuanian E-Government Assessment
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Transcript of Lithuanian E-Government Assessment
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LithuanianE-Government
Assessment
LithuanianE-Government
Assessment
December 2000
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AgendaAgenda
E-Government Strategies
What have we done in Lithuania
Assessment Action Plan
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E-GovernmentStrategies
E-GovernmentStrategies
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Key ObjectivesKey Objectives
The E-Government Project will enable services to be comparable with the best services available from the private sector in terms of quality,accuracy, timeliness and user-friendliness
Government administration should provide the best possible service for citizens and companies
Simpler, faster and more flexible processes and flows
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IT in Traditional GovernmentIT in Traditional Government
To support the government by providing high quality, information services
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IT in E-GovernmentIT in E-Government
To conduct and support the government by providing high quality, competitive and targeted Information Services
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Government
“Going E”
The E-Model Extends Government
Citizens /Commercial
Suppliers
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UK E-Government TargetsElectronic Service Delivery
UK E-Government TargetsElectronic Service Delivery
By 2002 the government intends as a minimum that citizens will be able to:
Apply for training loans, student support and use the National Grid for LearningLook for work and be matched to jobsGet health information and adviceGet information about benefitsFill in and send tax returnsBook driving tests
And businesses will be able to:
File returns at Companies HouseComplete VAT registration forms and make VAT returnsApply for regional support grantsReceive payments from government for the supply of goods and services.
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Country ESD Target Measurement
AustraliaAll appropriate Federal Government servicescapable of being delivered electronically via theInternet by 2001
ANAO report on progress(Nov 1999). OGO sixmonthly monitoringprogramme commencingJune 2000.
CanadaAll key government services fully on-line by2004
FinlandA significant proportion of forms & requestscan be dealt with electronically by 2001
FranceAll administrations to provide public access togovernment services and documents by theend of 2000
Germany No high level targets *
IrelandAll but most complex of integrated services byend of 2001
Reported on annually
Italy No high level targets
Japan
All applications, registrations, and otheradministrative procedures between the peopleand the government will be available on-lineusing the Internet or other means by fiscal year2003
TheNetherlands
25% of public services delivered electronicallyby 2002
ICT benchmark indevelopment
SingaporeWhere feasible all counter services availableelectronically by 2001
Sweden No high level targets *
UK100% of government services carried outelectronically by 2005
Quantitative 6 monthlyprogress report
USAProvide public access to government servicesand documents by 2003. Provide public with anoption to submit forms electronically
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Government StrengthsGovernment Strengths
Demand(Consultation with citizens and businesses)
Supply(Electronic Government services)
‘Front office’
Change(Commitment & drivers of change)
Capability(Enabling Government infrastructure)
‘Back office’
SingaporeUKUSA
AustraliaUK
AustraliaCanadaFranceUSA
FinlandNetherlandsSingaporeSweden
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Stages of DevelopmentStages of Development
E-Government: A phased approach...
Information Initiation Interaction Integration
Multi-Jurisdictional
Inter-Departmental
Intra-departmental
SingleBusiness Line
CHANNELREFINEMENT
SERVICETRANSFORMATION
CONVERGENCE
TIER ONEOn-LinePresence
TIER TWOFully-Enabled
ESD
TIER THREESeamless Government
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Stages of DevelopmentStages of Development
Stage 1
Stage 2
Stage 3
Stage 4Agencies receiving authenticated informationshare data with other agencies with approval ofindividual clients (where appropriate)
The ability to undertake database queries andcomplete forms on-line
Agency interaction with clients, includingclient entry of confidential data
Website presence, which provides generalinformation and on-line forms
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What have we done in Lithuania
What have we done in Lithuania
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E-Government AssessmentE-Government Assessment
The assessment was conducted between
July and September 2000 and covered over thirty ministries and departments, state companies, twelve selected municipalities and the counties
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Assessment TopicsAssessment Topics
IT Infrastructure Integration Security Projects Organisation
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Assessment ToolsAssessment Tools
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IT Infrastructure / Information FlowsIT Infrastructure / Information Flows
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IT InfrastructureIT Infrastructure
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Information flowsInformation flows
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Information flowsInformation flows
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FindingsFindings
No strategic plan to build the governmental infrastructure
Insufficient standardisation Build up is according to departmental standards
and not according to a governmental model High level of investment necessary Lack of available funding Insufficient access to key skills
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IntegrationIntegration
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ApproachApproach
Information flows were analysed based on the following criteria:
– Timeliness and Accuracy
– Importance
– Suitability
– Required Level of Integration
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FindingsFindings
No strategic plan to build the governmental Infrastructure
Insufficient standardisation Build up is according to departmental standards
and not according to a governmental model High level of investment necessary Lack of available funding Insufficient access to key skills
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Integration ProcessIntegration Process Logical structure of registries
Registry of population Personal ID Address Data
Registry of enterprises (institutions) Reg. Number Personal ID Data
Owners of personal companies
Transport equipment registry Personal ID Number Data
Cars owners One registry for all transport equipment (cars, tractors , …)
Farmers registry Personal ID Data
Registry of plots Reg. Number Personal ID Data
Owners of plots
Registry of food importers Reg. Number Data
Registry of foreign and joint venture companies Reg. Number Data Registry of buildings Reg. Number Data
Relation with geographical system
Relation with geographical system
Registry of patents holders Personal ID Data Number
Also permissions to work with precious stones and noble metals
Another registries connected through foreign keys (personal ID, reg. Number, or so on
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SecuritySecurity
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Assessment ApproachAssessment Approach
Security Assessment Questionnaire Compliance against the de facto Security
Management Standard (BS7799) Interviews Business Impact Analysis
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SECURITY IS CRITICAL FOR E-GOVERNMENT
E-Government DriversE-Government Drivers
Electronic services must be conducted SAFELY Citizens need to TRUST E-Government services
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020406080
100
Security Policy &Organisation
Security Awareness
User Administration
Access Control
Physical Security
Asset Valuation
Security Assessment
Business Continuity
Audit
Application Landscape
Series1 Series2
Security Assessment ExampleSecurity Assessment Example
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Agency SP&O SW UA AC PS AVBaseline B C B B B CTax Inspection D D C C D ECustoms Department E E D C C EMinistry of Economy D D D D D CMinistry of Finance D C B D C BMinistry of Justice (Central Mortgage Office) B C B C B DState Land Cadastre B C A C C BMinistry of Environment (Territory) E E E E E EPost of Lithuania (Public Enterprise) E E B D C DLithuanian Department of Statistics B C B C C BMinistry of Transport & Communications E E D D E EMinistry of Foreign Affairs E E D D E EMinistry of Internal Affairs E E A C B EState Social Insurance Fund (SoDra) B D C D C CState Patient Fund C D B D D BBorder Police D D B D C DLaw Information Centre B B B B D C
Assessment Score CardAssessment Score Card
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FindingsFindings
Poor security across the government agencies Lack of resources and limited experience No government security standards No assignment of responsibility for security No central advisory and accreditation agency
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ProjectsProjects
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Projects Assessment ApproachProjects Assessment Approach Overview of projects per department
Critical review of projects based on:– their importance for the Government of Lithuania– the business logic behind them– project management methodologies used
Review of departmental / governmental project organisation and co-ordination
Recommendations package (model) for future project planning, management and control
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Project Management EvaluationProject Management EvaluationManagement System Summary - Finance
Elements Description - Purpose - Goals - Objectives Exist Used Effective
Project Request InitiationDocumented Procedure for Credit Project - IT User Request Form ( URF ) - Input from I T 1 1 1
Cost Benefit AnalysisR O I & Payback Calcs for all Projects - Feasibility Checklist - see URF 3 3 3
Customer Requirements DefinitionEnd User Requirements Documented 1 1 1 User instructions
Deliverables Requirements Translated into Concrete Scope & Deliverable Project Plan 1 1 2
Project Monitoring Roles and responsibilities definition in delivering the project activities 1 2 2Not shown roles and responsibilities definition
documented
Evaluation & PrioritisationProject Screening & Prioritisation 3 3 3
Test Plan How we will evaluate the results against specifications 2 2 2 Plan (documentation) not shown
Task Level SchedulingTask Level Breakdown into 4 to 40 Packages of work 1 1 1
Critical Path AnalysisMapping of Critical Interdependencies 3 3 3
Master Schedule Resource Alloc'n Requirements
Conversion of Tasks into Resource Requirements 3 3 3
Weekly Schedule Planners % done Reporting
Weekly Task Level Planning & Weekly Project Status Reporting 2 2 3 Reports actually are done every 2-3 weeks
Lost Time /Rework Action Needed Reporting
Identification & Quantification of Operating Problems 1 1 1 Task scheduling is controlled
Action Taken Evaluation Systematic Reporting & Evaluation of Corrective Actions 1 2 3 Systematic reporting but poor evaluation
Weekly Operating Report Weekly Reporting of Schedule Attainment & Performance 2 2 3Reports actually are done also every 2-3
weeks
Schedule Review Meeting Regularly Scheduled Status Review Meetings 2 2 2Not regular meetings, mostly held when
problems arise
Costing Variance from BaselineProject Cost reporting Versus Budget & Variance Reporting - IT Dept monitor Own Hours on Project 3 3 3
Test Realisation - Results Analysis How do we measure the results generated /cashability 3 3 3 No cashability measurement analysis
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Project Management PerformanceProject Management PerformanceManagement System Summary - Weighted Average of Projects Reviewed
42
30
9
32
35
40
26
35
50
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Exist Used Effective
Exist Used Effective
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Project Management FindingsProject Management Findings
Little or no strategic planning and co-ordination of projects
Projects defined without reviewing possible synergies and overlap in areas of common need
Project evaluation, prioritisation and authorisation often focuses only on the department concerned
Very limited and often poor cost / benefit analysis
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Project Management Findings (2)Project Management Findings (2)
Weak project management and control culture
Low levels of financial and operational project control
Task scheduling / critical interdependencies often unclear
Inadequate status and cost reporting / control
No overall milestone control methodology
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OrganisationOrganisation
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Organisation AnalysisOrganisation Analysis
The organisation analysis was based on the following topics:
– Importance of information technology to the business of an institution
– Requirements for centralisation or decentralisation
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Organisation Analysis Organisation Analysis
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Organisation FindingsOrganisation Findings
Due to low salaries specialists are leaving to the private sector
No or only limited pooling of key IT skills Inefficient use of departmental IT resources Project and financial planning is not linked IT departments are not consulted / involved in
business decisions No central financial and project control
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Organisation Findings (2)Organisation Findings (2)
Departmental interests are seen as more important than strategic governmental plans
No central body for strategic IT planing Global consequences of legal and organisational
decrees are not always considered
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E-Government ModelE-Government Model
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E-Government ModelE-Government Model
SECURITY
WEBServer
(Intranet)
Global Application Server/ Infrastructure
Ministr.
WEBServer
(Internet)
App Server App Server App Server App Server
WAN
Content Spec.
WWWGovt. Web
Reg RegIntegr.
Content Spec.
Central HostingPortal Portal
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Implementation PhasesImplementation PhasesPhase 0: Create Single Entry Point
Phase 1: Build the Foundations
- Initiate the Intranet and a common messaging system
- Centralised web hosting and consistent look and feel
Phase 2: Content Development
- Further development of the Intranet (data communication)
- Dynamic website content, based on replicated data
Phase 3: Interactive Government
- Fully operational ”component based" government applications
- Interactive government website
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Phase 1Create Single Entry Point
Duration: 3 months
Phase 1Create Single Entry Point
Duration: 3 months
Decide portal name and hosting location Develop inter-government links Define Intranet and Internet strategy Design Organizational structure Develop Information Security, IT Infrastructure,
and Integration Strategy
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Phase 2Build the Foundation
Duration: 8 months
Phase 2Build the Foundation
Duration: 8 months
Lauch the Intranet Begin integrating inter-government web sites Implement the new organisational structure Initiate Security project Integrate key objects
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Phase 3Content Development
Duration: 6 months
Phase 3Content Development
Duration: 6 months
Develop dynamic web-site content Begin Security roll-out to other Ministries Start the Integration roll-out Develop applications for key areas Web enable key areas e.g. Tax, Customs Major infrastructure development will be completed
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Phase 4Interactive Government
Duration: 12 months
Phase 4Interactive Government
Duration: 12 months
Completion of interactive Intranet and Internet Security to be completed to 90 % (standards and
tool set) Integration to be completed at smaller registries Infrastructure development to be extended to non-
strategic areas
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Action Plan for LithuaniaAction Plan for Lithuania
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Government Portal Government Portal
Create an integrated network of ministry and state institution homepages - Government Portal - which will serve as a communication channel on the Internet between the public at large and the authorities of the country
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IT Security PolicyIT Security Policy
Preparation of the Government information technology (IT) security policy based on the requirements of the BS 7799 (ISO 13335) standard. The strategy should cover:
Definition of the IT security provisions
Pilot project to be conducted in two state institutions
Implementations of the IT security provisions in all information systems (IS) which are under development in the ministries and state institutions
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IT Management Strategy IT Management Strategy
Striving to save state resources it is essential to ensure more efficient use of available IT resources at the ministries and state institutions
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E-Government DevelopmentE-Government Development
Establish a post meant for a high level political official responsible for the coordination of activities related to Government prioritis with respect to the development of the Information Society
Accountablility is to the Prime Minister Assign the IT Department to organize development
and supervision of the E-Government project
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Management of IT ProjectsManagement of IT Projects
Introduce additional measures for the effective management of the IT projects conducted in the minstries and state institutions
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Introduction of IT StandardsIntroduction of IT Standards
Create and introduce common requirements (standards) for the development of the IT infrastructure in the ministries and state institutions
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Implementation of IT Project Methodology
Implementation of IT Project Methodology
Create and introduce an IT project development and management methodology to be used by the ministries and state institutions
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Audit of IT ProjectsAudit of IT Projects
Perform auditing of the IT projects being developed in the ministries and state institutions (technological, financial, legal)
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Implementation of IT Integration StrategyImplementation of IT Integration Strategy
In order to avoid data duplication and ensure its reliability, it is necessary to implement provisions for basic state registry integration and centralisation
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Questions ? Questions ?