Listening Skills Fall 2015 EE (Comm Skills) by Zulfiqar Ali
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Transcript of Listening Skills Fall 2015 EE (Comm Skills) by Zulfiqar Ali
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Zulfqar AliAssistant Proessor
Social Sciences & Humanities Department
FAST-NU, Laore
Listening SkillsFall !"#$
%% ommunication S'illsSS #!(
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Hearing
To percei)e soun* )ia te ear+ t is a psiolo.ical process+
Listening• To concentrate on earin. sometin./ ee* or paattention to
•ollins %n.lis Dictionar
Hearing is through ears (physiological process)Listening is through mind (cognitive process)
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Listening is the most ImportantCommunication Skill
0ore time is spent on listenin. tan anoter 'in* o s'ill
Ta'es practice
An acti)e process1equires attention
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Listenin. S'illsDiference between Listening and
HearingHearin. is a natural a2ilit to *etect soun*Listenin. is a s'ill, 3ic is *e)elope* to
un*erstan*, interpret te messa.eaccuratel+
t *oes not require muc o an e4ort to ear,
3ereas Listenin. to 2e e4ecti)e, ta'es muc
o an e4ort an* time on te part o a listener+
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Listenin. S'ills Steps involved in Efective Listening:
Hearing. Hearin. 5ust means *etectin. soun* 3itouta)e complete a3areness o 3at as 2een sai*+
!nderstanding. Te ne6t part o listenin. is 3en ou
compreen* 3at is 2ein. sai*+ "udging. Ater ou are sure ou un*erstan* 3at te
spea'er as sai*, tin' a2out 3eter it ma'es sense+
Do ou 2elie)e 3at ou a)e ear*7 8our o3ninterpretation o te messa.e an* ten see o3accurate te un*erstan*in. is+
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Listenin. S'ills
Listening #bilit$ Concepts
oncentration
:uestionin.
;25ecti)itNote Ta'in.
Fee*2ac'
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Listenin. S'ills#+Concentration
+ 0oti)ation an* Demoti)ation
+ Anticipate 3at te spea'er 3ill sa ne6t
+ Focus on te messa.e
)+ A)oi* interruption, let te spea'er fnis frst+
%.&uestioning
Use o questionin. is an e4ecti)e listenin. strate.+ tser)es t3o purposes<
+ messa.e .ets clarife*
+ Spea'er .ets a positi)e ee*2ac' tat a listener isin)ol)e*+
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Listenin. S'ills
'. (b)ectivit$+ 0inimi=e te impact o emotion-la*en 3or*s
+ >u*.e content, not *eli)er
+ 1eact airl an* sensi2l?+ ;)ercome *istraction/ internal as 3ell as
e6ternal
*. +ote ,aking
Te useulness o note ta'in. *epen*s on tesituation+
-. eedback
Fee* is important in te listenin. process to tat
a spea'er 'no3s tat is@er messa.e isun*erstoo*+
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Listenin. S'ills/eneral 0arriersFa'in. attention
A)oi* *icult listenin. & *ismissin. te
topic as uninterestin.Listenin. onl or acts
ritici=in. psical appearance an**eli)er
8iel*in. easil to *istractions+
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Listenin. S'ills,$pes o1 ListeningAppreciati)e Listenin.
Discriminati)e Listenin.
ompreensi)e Listenin.%mpatic Listenin.
ritical Listenin.
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Listenin. S'illsListening abilit$ var$ according to:nterest in topic
te *eli)er o te messa.e
importance o te ino len.t o te messa.e
comple6it o te messa.e
te *eli)er o te messa.e personal pro2lems, e6ternal *istraction+
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Listenin. S'ills/ood Listeners AttendingAtten* to important
inormation
1ea* temsel)esmentall an*psicall
Listen o25ecti)elre.ar*less o
emotional in)ol)ementListen *i4erentl
*epen*in. o situations
0ad ListenersNot So Attending0a not ear 3at a
person is sain.
Fi*.et in cairs@ta2les,loo' out te 3in*o3s,an* let teir min*s3an*er
?isi2l react to
emotional lan.ua.eListen te same 3a
re.ar*less o te tpeo material
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Listenin. S'ills/ood ListenersUnderstanding
Assi.ne* appropriatemeanin. to 3at is sai*
See' out apparentpurpose, main points an*supportin. inormation
As' mental questions toanticipate inormation
Silentl paraprase tosoli*i un*erstan*in.
See' out su2tlemeanin.s 2ase* on non-)er2al cues
0ad Listeners
Not Understanding Hear 3at is sai* 2ut are
una2le to un*erstan* orassi.n *i4erent meanin.to te tpe o 3or*s
.nore te 3ainormation is or.ani=e*
Fail to anticipate comin.inormation
Sel*om or ne)er
mentall re)ie3 teinormation
.nore non-)er2al cues
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Listenin. S'ills/ood ListenersRemembering
Retain inormation
1epeat 'e inormation
Ta'e notes Evaluating
Listen criticall
%)aluate inerences
Respondingempathically
Pro)i*e supporti)ecomortin. statements
0ad Listeners nterpret messa.e
accuratel 2ut or.et it
Assume te 3ill
remem2er 1el on memor alone
Un*erstan* 2ut una2le to3ei. or consi*er it
Accept inormation atace )alue
Pass o 5o or urt,can.e te su25ect
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B listenin. s'ills are important7
mpro)e relationsips
mpro)e our 'no3le*.e
mpro)e our un*erstan*in.
Pre)ent pro2lems escalatin.
Sa)e time an* ener.
an sa)e mone
Lea* to 2etter results
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Carriers to e4ecti)e listenin.Psical, Psiolo.ical, Pscolo.ical
nterruptin. 'no3in. te ans3er 2eorean* Trin. to 2e elpul
Seein. *iscussion as competition
Distraction - re* Ea. 3or*s emotional tri..ers
ap searcin. Pre-'no3le*.e
Cias
ultural inEuences
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Simple listenin. tecnique2. Listen
DonGt interrupt
Let te spea'er fnis
oncentrate on 3at is 2ein. sai* an* o3 it is 2ein. sai*
0a'e notes i tis elps
So3 te spea'er tat ou are listenin.
%. &uestion
ec' un*erstan*in.
De)elop critical tin'in.
'. Summarise Paraprase 3at te spea'er as 5ust tol* ou
eep .oo* listenin./ a)oi* te 2a* oneI
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1eerences
#+ S+ Pei4er, Billiam eor.e+ J!""K Technical Writing: APractical Approach J%n.le3oo* li4s, N>< Prentice-Hall
!+ Co)ee & Till+ J!""M Business Communication TodayJPrentice-Hall
(+ ommunicate J#(t
%*ition