AK's Comm & Pres Skills Training..4!07!09
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Transcript of AK's Comm & Pres Skills Training..4!07!09
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Half-Day Training Program
ASIF KHANs
COMMUNICATION &
PRESENTATION SKILLS
Facilitator:
ASIF KHAN
CEO SKAI
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What is Communication?
COMMUNICATION IS THE ART OF TRANSMITTING INFORMATION, IDEAS AND
ATTITUDES FROM ONE PERSON TO ANOTHER.COMMUNICATION IS THEPROCESS OF MEANINGFUL INTERACTION AMONG HUMAN BEINGS.
PERSONAL PROCESS
OCCURS BETWEEN PEOPLEMEANS TO INFLUENCE OTHERS
EXPRESSION OF THOUGHTS AND
EMOTIONS THROUGH WORDS & ACTIONS.
TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.
IT IS A SOCIAL AND EMOTIONAL PROCESS.
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The Communication Process
SENDER(encodes)
RECEIVER(decodes)
Barrier
Barrier
Medium
Feedback/Response
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UNDERSTANDING PEOPLEAND HUMAN NATURE
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HOW TO MAKE A GREAT
FIRST IMPRESSION
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OVERCOME STAGE FEARAND SPEAK WITH
CONFIDENCE
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DEFINING A POWERFUL
OUTCOME
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DEVELOPING RAPPORTFOR LASTING RESULTS
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MIRACLES OF LISTENING
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VALUE OF LISTENING Listening to others is an elegant art.
Good listening reflects courtesy and good manners.
Listening carefully to the instructions of superiors improve
competence and performance.
The result of poor listening skill could be disastrous in business,employment and social relations.
Good listening can eliminate a number of imaginary grievances of
employees.
Good listening skill can improve social relations and conversation.Listening is a positive activity rather than a passive or negative
activity.
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Hearing Vs Listening
Hearing Physical process,
natural, passive
Listening Physical as well
as mental process,
Listening is hard.
You must choose to participate in the process of
listening.
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Listening Skills
1. Have a purpose or reason for listening.
2. Ask questions.
3. Provide speaker with verbal and nonverbal feedback
4. Be aware of your attitudes towards the speaker and
attempt to listen objectively.
5. Wait before responding. Do not formulate your response
while the speaker is delivering the message.
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6. Listen with your eyes as well as your ears.
7. Listen for feelings as well as information.
8. Look for important themes.
9. Avoid imposing your values on the speaker. Listen
in a non-judgmental way.
10. Overlook negative aspects of the speakers delivery
which might interfere with your understanding
the message.
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KNOWING AND UTILIZINGYOUR VERBAL ASSETS
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APPLYING RIGHT PHYSIOLOGY TOCOMMUNICATE MESSAGE
EFFECTIVELY
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KNOWING & UTILIZINGYOUR VOCAL ASSETS
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HANDLING QUESTIONS &OBJECTIONS
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Using Closings that create alasting positive impression
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Questions
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THANKS
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WISH YOU GREAT LUCK
BE THE BEST
For any personal & professional excellence;
please feel free to contact me
ASIF KHANCell: 0321-9456064
Email: [email protected]