Listening and Critiquing Communication Copyright © 2005 Wadsworth1 CONFIDENT PUBLIC SPEAKING...

Listening and Critiquing CommunicationListening and Critiquing Communication

Copyright © 2005 Wadsworth 1

CONFIDENTPUBLICSPEAKING

CONFIDENTPUBLICSPEAKING

Deanna D. SellnowUniversity of Kentucky

Deanna D. SellnowUniversity of Kentucky

Chapter Four: Chapter Four:

Listening and Critiquing Listening and Critiquing CommunicationCommunication



What is Listening and Why What is Listening and Why is it Important?is it Important?

• Hearing and Listening Not the Same Thing

• Hearing is a Physiological Process

• Listening is a Psychological Process



Question:Question:Which of the following is true in regard to

the amount of time we spend listening?a.We listen 75 percent of the time.b.We speak more often than we listen.c.We listen more often than we engage

in other forms of communication combined.

d.In college, 50 percent of class time is spent listening.



Communication Process Communication Process BreakdownBreakdown



Types of Listening: Types of Listening: Considering Your PurposeConsidering Your Purpose

• Discriminative Listening

• Listening Between the Lines

• Comprehensive Listening

• Listening for Understanding

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Question:Question:Which of the following is an example of

comprehensive listening?

a.listening to birds singing in the backyard

b.listening to a symposium on AIDS

c.listening to a friend in need of help and support

d.listening to a favorite CD



Types of Listening: Types of Listening: Considering Your PurposeConsidering Your Purpose

• Appreciative Listening

• Listening for Enjoyment

• Empathic Listening

• Listening to Support, Help, Empathize

• Critical Listening

• Listen to Think Deeply and React Analytically

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Question:Question:

The two types of listening most important for listening to classroom lectures are:

a.critical and comprehensive.

b.critical and discriminative.

c.comprehensive and appreciative

d.discriminative and comprehensive.



SIER Model of Critical ListeningSIER Model of Critical Listening



The Ethical Listener:The Ethical Listener:Bad Habits and SolutionsBad Habits and Solutions

Habits to Differentiate Good from Poor Listening http://www.mapnp.org/library/commskls/listen/gd_vs_pr.htm

Habits to Differentiate Good from Poor Listening http://www.mapnp.org/library/commskls/listen/gd_vs_pr.htm

#1: Becoming Distracted

• Mental Distractions

• Physical Distractions

• Visual Distractions

• Auditory Distractions

• A Solution Strategy:Expend Energy

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#2: Faking Attention

• Using Confirming Behaviors But…

• Not Really Listening

• A Solution Strategy: Take Notes




#3: Being Unprepared

• Critical Listening Demands Effort

• If Unprepared, Lose Concentration

• A Solution Strategy:Prepare Yourself




#4: Prejudging the Speaker

• Can Be Caused by Inaccurate Assumptions

• Impression Formation and Management

• A Solution Strategy:Hear the Speaker Out




#5: Mentally Arguing and Jumping to

Conclusions

• Argue about Claims Made During Speech

• Notice Contradictory & Inaccurate Claims

• A Solution Strategy:Find Value in Every

Speech




#6: Listening Too Hard

• Listening Overload

• A Solution Strategy:Listen Analytically

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The Ethical Listener: The Ethical Listener: Listening Tips ReviewListening Tips Review



Characteristics of Ethical and Characteristics of Ethical and Effective CritiquesEffective Critiques

• Phrase as Constructive Criticism

• Explain Why Criticism is Offered

• Phrase Comments as Personal

Perceptions

• Include Comments of What

Speaker Did Well



Self-Evaluation of Listening Skills http://www.adv-leadership-grp.com/programs/evaluations/listening.htm

Self-Evaluation of Listening Skills http://www.adv-leadership-grp.com/programs/evaluations/listening.htm



Example of Content CritiqueExample of Content Critique



Example of Structure CritiqueExample of Structure Critique



Example of Delivery CritiqueExample of Delivery Critique

Listening and Critiquing Communication Copyright © 2005 Wadsworth1 CONFIDENT PUBLIC SPEAKING...

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