New Areas in Ophthalmic Services:Siliguri Greater Lions Eye Hospital

Kamalesh GuhaChief Executive Officer

Content About the organizationChanging scenario of eye care A new direction: Diversification of Services

Dedicated Retina Department Sight for Kids Child-friendly Eye Care Center Comprehensive eye care – a pilot project Vision Centers Hospital Management Information System

Future Plan

About the OrganizationEstablished in 1982 with an aim to eradicate avoidable blindness Organization undergone many changes in last three decades –

infrastructure, service delivery approach & human resources. More than 5,500 surgeries performed annually; 60% free of costThe organization has become financially self-sustainable Training courses like DOT started to strengthen workforceHospital has 54 beds, 7 ophthalmologists and 46 paramedic staff,

a well-equipped pathology lab, optical and pharmacy shop. With the support of various international agencies the

organization has initiated new ophthalmic services

A photographic glimpse of Siliguri Greater Lions Eye Hospital

Need for Change

Incidences of blindness is still rapidly increasing

Diseases like diabetic retinopathy, glaucoma and childhood blindness are emerging

Roles and strategies of new eye care players as well as policies of the governments are also changing

Sustaining increased volume of patients who can not pay

Growing need of trained human resources for delivering high quality eye care services

“It is not thestrongest

of the species that survives, nor

the mostintelligent, but the one

mostresponsive to

change.”…Charles Darwin

New Areas in Ophthalmic Services

Vitreo-Retina Department

• Diabetic screening camps

• Latest equipment

• A full time trained VR surgeon

• More than 3,500 OPD patients

• More than 300 stitchless retina surgeries and 600 laser treatment in a year.

Child Eye Care• Vision screening – more than

60,000 in a year

• Child-friendly ambiance

• Equipping the centre

• Team approach: Training personnel

• Around 300 annual surgeries

• Quality Assurance Systems

• Continuous Medical Education

Workshop on Paediatric Ophthalmology – December 15, 2011

Dr. Ken Nischal Paediatric Cataract Specialist Moorfields Eye Hospital, London

Between December 11-16, 2011 Dr. Ken will examine paediatric patients and demonstrate paediatric eye surgeries at Siliguri Greater Lions Eye Hospital

IEC and Awareness Activities

Social marketing of eye care services

Comprehensive eye care This project was launched with

support from OEU

Trained local eye care workers conduct eye screening in 5 Gram Panchayats of Rajganj block.

The aim is to identify patients through door to door survey, create awareness, improve health seeking behaviour and uptake of services.

Vision CentersSet up Vision Centres in

collaboration with Lions Clubs.

Aim is to improve uptake of services by addressing barriers like distance.

Vision technician routinely conducts school eye screening, OPD, Camp, Refraction, Referral and Spectacle dispensing.

Hospital Management Information System

Electronic medical record – towards a paper free environment

Tracking performance

Managing patient waiting time

Building customer satisfaction

Tracking Waiting Time

A Patient Case Sheet

Future Plan

• Expand eye care services in under-served areas.

• Increase uptake of comprehensive eye care services by strengthening sub-specialty services.

• Optimum utilization of the current infrastructure and human resources.

• Effective outreach program to improve camp productivity.

• Become a regional learning and training centre.

• Operational and evaluative research.

Tele-ophthalmology• Mobile van fitted with

broadband/VSAT connection• Video-conferencing• Screening for Diabetic

Retinopathy and Glaucoma

Siliguri Greater Lions Eye Hospital

Cyber-sight

Thank you

Siliguri Greater Lions Eye Hospital