Legislative Leadership Minnesota 2013 Ronald Heifetz Harvard Kennedy School
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Legislative Leadership Minnesota 2013 Ronald Heifetz Harvard Kennedy School. Distinguish Technical and Adaptive Work. Persistent conflicts are symptomatic of a bundled set of issues that are in part technical problems and in part adaptive challenges . The Classic Error - PowerPoint PPT Presentation
Transcript of Legislative Leadership Minnesota 2013 Ronald Heifetz Harvard Kennedy School
Persistent conflicts are symptomatic of a bundled set of issues that are in part technical problems and in part adaptive challenges.
The Classic Error
Diagnosing and treating adaptive challenges as if they were technical problems
Essential Questions of Adaptive Work
1. What cultural DNA do we keep?
2. What cultural DNA do we discard?
3. What innovative DNA will enable us to thrive in the new and challenging environment?
Properties of Adaptive Work
1. Adaptive work demands responses outside the current repertoire.
2. To thrive in changing conditions, adaptive organizations must be responsive to the environment.
3. Successful adaptations are conservative as well as progressive.
4. The people with the problem are the problem, and they are the solution. Solutions often lie within the society.
Properties of Adaptive Work
5. Success requires local adaptations to local environments
6. Solutions involve direct and indirect loss as people re-fashion loyalties and develop new competencies
7. Adaptive work takes more time than technical work
8. Innovation toward adaptive change is experimental
9. Adaptive work generates disequilibrium and avoidance
Social and Political Tension
Social and political tension and disequilibrium are part of social learning and adaptive change
PRODUCTIVE RANGE OF DISTRESS
DIS
EQU
ILIB
RIU
M
TIME
LIMIT OF TOLERANCE
THRESHOLD OF LEARNING
ADAPTIVE CHALLENGE
WORK AVOIDANCE
TECHNICAL PROBLEM
Technical and Adaptive Work
Avoiding Adaptive WorkSocieties and Organizations Tend to Avoid Adaptive Work
Why?
• To restore equilibrium and avoid losses
How?
• By diverting responsibility or attention
Displacing Responsibility
1. Externalize the enemy2. Attack authority3. Divide the top team4. Kill the messenger5. Scapegoat
Diverting Attention1. Fake Remedies
a. Define the problem to fit your competenceb. Misuse structural adjustmentsc. Misuse consultants, committees, task forces
2. Denial
3. Unproductive Conflicta. Gladiator fights with spectators
Discussion Question
How can you reduce rather than amplify the constituency pressures that will constrain your ability to collaborate?
Discussion Question
In meeting adaptive challenges, social contracts of trust between authorities and citizens need to be “renegotiated.”
How can you help each other challenge and disappoint your constituencies at a rate they can tolerate?
Properties of Authority
• A service contract • Formal or informal• Power entrusted for service
• Key components of the contract• Power• Trust• Service
Services of Authority
• Direction• Protection• Order
• Orientation to roles• Control of conflict• Norm Maintenance
The Paradox of Trust
People will trust you when you fulfill their expectations for service
So what happens when you:
• Deliver information that conflicts with those expectations?• Tell people what they may need to hear, but not what they
want and expect to hear?
A Strategy of Leadership:Mobilizing Adaptive Work
1. Get on the Balcony
2. Think Politically
3. Regulate Disequilibrium
4. Distribute Leadership and Responsibility
5. Infuse the Work with Meaning
Get on the Balcony
• Unbundle Technical from Adaptive challenges
• Distinguish ripe from unripe issues
• Frame the key challenges
• Keep the key issues at the center of attention
Think Politically
• Find allies• Keep the opposition close• Own your piece of the problem• Acknowledge losses• Model the changed behavior• Accept casualties
Regulate Disequilibrium
• Strengthen the holding environment for cross-boundary work• Depersonalize the conflicts: distinguish role from self• Maintain a productive level of disequilibrium• Pace the work• Take the heat and hold steady• Maintain a collective sense of purpose
Distribute Leadership and Responsibility
• Place the adaptive work where it must be done
• Encourage widespread social and policy experimentation• Refashion loyalties to move from dependency to distributed
initiative and responsibility
• Cascade leadership responsibility to local levels
• Protect unauthorized voices of leadership
Infuse the Work with Meaning Develop a narrative that:• Manages expectations• Helps people comprehend the developments in their lives• Builds from and conserves the past• Names the losses and sustains people through transitional pain• Engages people in their adaptive work• Calls forth people’s resourcefulness
