Legal Technologies - Design Thinking to Create Better Interfaces

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Anant Corporation Anant Corporation Research & Development Legal Technologies - Focus Group

Transcript of Legal Technologies - Design Thinking to Create Better Interfaces

Anant Corporation

Anant Corporation

Research & Development

Legal Technologies - Focus Group

Anant Corporation

Agenda

• Introductions - “Modern Enterprise”

ResearchQuick introduction to our business research on the Modern Enterprise and

solutions development in Portals, Search, and Integration

• Icebreaker - Flare vs. Focus Mindset Practice the vocabulary for the focus group in “And” and “But” Statements.

• Review: Personas & Goals We’ll define a few different personas and try to focus on one of the three

potential areas where technology can help - Public Information, Client / Case

Information, Operational Information

• Define the Persona, Goals, & WantsWe’ll give our “Persona” a name and define their needs at work.

• Define the Experience & Emotional Arc We want the Persona to go through an experience and an emotional arc, how

can we do that?

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Ice Breaker - Flare vs. Focus

Use “but” to constrain ideas to reality.

Use “and” to grow and flare to big ideas

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Review: Personas & Goals

• Personas have a Name

We want the “Persona” to be someone we can

empathize with.

• Personas have a History

They are like real people with a believable

background. Someone that we can identify with.

• Personas have Goals

This could be “to enjoy work,” “save time,” or

“make money.”

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Define : Personas, Goals, Wants

• Jane Doe Works at a law firm as a paralegal. Uses an

iPhone/iPad sometimes during meetings. Is

comfortable with social media and Google.

• GoalsWants to save time finding and sharing client

information with the proper stakeholders on

an engagement. Wants to do more

meaningful work, rather than computer

administrivia.

• WantsWould love to be able to securely do

everything from her phone and tablet as well

as from home if needed.

Wishes the web portals that she uses now

were friendlier, similar to Evernote, or even

Facebook.

• Current Tools

DropBox, EverNote, Google, LexisNexis,

WordPress, Google Drive

• Frustrations

Hates having to email people documents

back and forth.

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Define: Experience & Emotional Arc

• Excited

• Relaxed

• Satisfied

• Elated

• Frustrated

• Connected

• Effective

• Rewarded

• Empowere

d

• Content

• Recognized

• Happy

• Fascinated

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Idea: One Search for All Information

• Google-Like

Search

Suggestions

• Easy to filter

results with

Commas

• Information from

Different Places

in one Place

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Ideas: One Page for Client Team

• Team

Focused

• Social

Network

Sharing

• Built In

Search to

Quickly Find

Information

• Quick Access

to Team /

Client

Information

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Idea: Make Adding Corporate Data

Easy

• Common Cloud

Information

Sources

Available

• Advanced Data

Tools Also

Available

• Ability to

Request a

Special

“Connector”

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Feedback & Call to Action

[email protected]

• Worked?

• Didn’t Work?

• Could be

Improved?

Events & Jobs

• Enterprise Tech

Meetup–http://www.meetup.com/DC-

Enterprise-Tech-Meetup/

• Bagels + Coffee–http://anantlabs.eventbrite.co

m

• Apprenticeships–http://anant.us/339

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Contact

Rahul Singh• Click on the Icons Below

Anant• Web: http://anant.us

• Email: [email protected]

• Phone: 1.855.ANANTCO

• 1010 Wisconsin Ave. NW,

Suite 250

Washington, D.C. 20007

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Knowledge - What

Knowledge

Guides &

Resources

Blogs, Links, KB

Assets &

Documents

Files

Structured

Information

Org, Client,

Project

DriveDeltaNutshellLinksKBWPLANDriveDB/OC

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Knowledge - Corporate

• Strategic / Tactical• Strategic knowledge helps execute on the

Corporate Strategic Goals.

• Tactical knowledge helps execute on daily,

weekly, project, and client tasks.

• Internal / External• Internal knowledge is what is pertinent to

the firm.

• External knowledge is what is pertinent to

the clients, market, industry, and sector.

• Explicit / Meta• Explicit knowledge means that it is what it

is.

• Meta knowledge may be a blog or kb entry

about a concept, a book that we’re writing.

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Knowledge - Where

Knowledge

Project

Information

Client

Service

Information

Corporate

Guides

Collaborativ

e

Documents

Assets

& Files

Corporate

Resources

Appleseed Services Search

G Drive

Delta

DropBox

G Drive

Delta

Nutshell

Dropbox

Freshbooks

G Drive

G Sites (KB)

G Drive

Workflowy

Evernote

G Drive

DropBox

OwnCloud

Pocket

WordPress

Pinterest

Scoop.it