Legal Technologies - Design Thinking to Create Better Interfaces
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Transcript of Legal Technologies - Design Thinking to Create Better Interfaces
Anant Corporation
Agenda
• Introductions - “Modern Enterprise”
ResearchQuick introduction to our business research on the Modern Enterprise and
solutions development in Portals, Search, and Integration
• Icebreaker - Flare vs. Focus Mindset Practice the vocabulary for the focus group in “And” and “But” Statements.
• Review: Personas & Goals We’ll define a few different personas and try to focus on one of the three
potential areas where technology can help - Public Information, Client / Case
Information, Operational Information
• Define the Persona, Goals, & WantsWe’ll give our “Persona” a name and define their needs at work.
• Define the Experience & Emotional Arc We want the Persona to go through an experience and an emotional arc, how
can we do that?
Anant Corporation
Ice Breaker - Flare vs. Focus
Use “but” to constrain ideas to reality.
Use “and” to grow and flare to big ideas
Anant Corporation
Review: Personas & Goals
• Personas have a Name
We want the “Persona” to be someone we can
empathize with.
• Personas have a History
They are like real people with a believable
background. Someone that we can identify with.
• Personas have Goals
This could be “to enjoy work,” “save time,” or
“make money.”
Anant Corporation
Define : Personas, Goals, Wants
• Jane Doe Works at a law firm as a paralegal. Uses an
iPhone/iPad sometimes during meetings. Is
comfortable with social media and Google.
• GoalsWants to save time finding and sharing client
information with the proper stakeholders on
an engagement. Wants to do more
meaningful work, rather than computer
administrivia.
• WantsWould love to be able to securely do
everything from her phone and tablet as well
as from home if needed.
Wishes the web portals that she uses now
were friendlier, similar to Evernote, or even
Facebook.
• Current Tools
DropBox, EverNote, Google, LexisNexis,
WordPress, Google Drive
• Frustrations
Hates having to email people documents
back and forth.
Anant Corporation
Define: Experience & Emotional Arc
• Excited
• Relaxed
• Satisfied
• Elated
• Frustrated
• Connected
• Effective
• Rewarded
• Empowere
d
• Content
• Recognized
• Happy
• Fascinated
Anant Corporation
Idea: One Search for All Information
• Google-Like
Search
Suggestions
• Easy to filter
results with
Commas
• Information from
Different Places
in one Place
Anant Corporation
Ideas: One Page for Client Team
• Team
Focused
• Social
Network
Sharing
• Built In
Search to
Quickly Find
Information
• Quick Access
to Team /
Client
Information
Anant Corporation
Idea: Make Adding Corporate Data
Easy
• Common Cloud
Information
Sources
Available
• Advanced Data
Tools Also
Available
• Ability to
Request a
Special
“Connector”
Anant Corporation
Feedback & Call to Action
• Worked?
• Didn’t Work?
• Could be
Improved?
Events & Jobs
• Enterprise Tech
Meetup–http://www.meetup.com/DC-
Enterprise-Tech-Meetup/
• Bagels + Coffee–http://anantlabs.eventbrite.co
m
• Apprenticeships–http://anant.us/339
Anant Corporation
Contact
Rahul Singh• Click on the Icons Below
Anant• Web: http://anant.us
• Email: [email protected]
• Phone: 1.855.ANANTCO
• 1010 Wisconsin Ave. NW,
Suite 250
Washington, D.C. 20007
Anant Corporation
Knowledge - What
Knowledge
Guides &
Resources
Blogs, Links, KB
Assets &
Documents
Files
Structured
Information
Org, Client,
Project
DriveDeltaNutshellLinksKBWPLANDriveDB/OC
Anant Corporation
Knowledge - Corporate
• Strategic / Tactical• Strategic knowledge helps execute on the
Corporate Strategic Goals.
• Tactical knowledge helps execute on daily,
weekly, project, and client tasks.
• Internal / External• Internal knowledge is what is pertinent to
the firm.
• External knowledge is what is pertinent to
the clients, market, industry, and sector.
• Explicit / Meta• Explicit knowledge means that it is what it
is.
• Meta knowledge may be a blog or kb entry
about a concept, a book that we’re writing.
Anant Corporation
Knowledge - Where
Knowledge
Project
Information
Client
Service
Information
Corporate
Guides
Collaborativ
e
Documents
Assets
& Files
Corporate
Resources
Appleseed Services Search
G Drive
Delta
DropBox
G Drive
Delta
Nutshell
Dropbox
Freshbooks
G Drive
G Sites (KB)
G Drive
Workflowy
Evernote
G Drive
DropBox
OwnCloud
WordPress
Scoop.it