Learning from new 'retail preneurs' wrc 2012 Dharmash Mistry
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Transcript of Learning from new 'retail preneurs' wrc 2012 Dharmash Mistry
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Learning from the new “retail-preneurs”
World Retail Congress2.00-3.15pm Session 4 19th September 2012
Dharmash Mistry@dharmash
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What small companies can teach the big guys?
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Agenda
Etail/Retail trends from startup land
Entrepreneur panel session
Q&A: Get ready with your question!
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1. Blurring boundaries between media and retail………
Inspiration
Navigation
Transaction
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2. Social commerce: your extended salesforce?
“Social curation” Social Gifting
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3. “Big Data” : Confusion or Competitive advantage?
Requires clarity…….clear objective in a specific area New capabilities and talent…… phd engineers and data analysts
Joined up systems and data integration (structured and unstructured)
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4. Multi-channel: consumer experience? Consistency vs uniqueness by channel, category etc
Bloomingdales’s virtual fitting
Burberry 44k sqft100 screensRFID in clothes“magic mirrors”
Net-a-porter mobile window pop up shop
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5. Personalisation vs Homogeneity
Fujifilm 3D printing kiosk for personalised gifts
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6. Internet of things: Smart stores that read your mind?
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7. Experimental business models
Shoedazzle: subscription commerce
Trunk Club: risk free trial, personal shopping for men
Rent the Runway: rent vs own“price per wear”
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8. Innovation in payments.....
Reinvention of POS and cash registers
Payment on delivery: invoice or credit
Brings cash online and drives footfall to store
ACH payment: pay with your online bankVery low interchange
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9.Growth of Marketplaces and value chain disruption
C2C products and services
B2C curated marketplaces
Affiliate
Manufacturer direct
Mono Brand stores
Broad often unique range; customer service focus; working capital efficient; leveraging scale; network effects ………winner takes all!
Classified marketplace
Brokerage
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10. Lean startup approach: test, learn, iterate
Principles based on lean manufacturingRealtime demand led innovation
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Summary: Etail/Retail trends from startup land
1. Blurring boundaries between media and retail………2. Social commerce: your extended salesforce? 3. “Big Data” : Confusion or Competitive advantage?4. Multi-channel: consumer experience? 5. Personalisation vs Homogeneity 6. Internet of things: Smart stores that read your mind?7. Experimental business models8. Innovation in payments.....9. Growth of Marketplaces and value chain disruption10. Lean startup approach: test, learn, iterate
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Illustrious Panel
Oskar Hartmann (CEO KupiVip)
William Cooper (CEO Achica)
Geoff Van Sonsbeeck (CEO IsabellaOliver)
Chris Burch (CEO C Wonder)