Leading with the Customer Experience · 2015. 12. 4. · Leading with the Customer Experience...
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Leading with the Customer Experience Customer Contact 2016, Europe: 10th Anniversary A FROST & SULLIVAN EXECUTIVE MIND CHANGE 13 - 15 June 2016 Royal Olympic Hotel | Athens, Greece www.frost.com/cce #CCFrost Part of our 2016 International Customer Contact Executive MindXchange Series THANK YOU TO OUR 2015 FEATURED SPONSORS “A dynamic, thought provoking, valuable platform for meeting and sharing knowledge with industry experts...An excellent use of time to immerse yourself and learn! Diverse in its agenda and incredibly valuable with regards to content and the range and level of expertise of fellow industry members that participated.” – Manager of eCommerce Customer Care, ADIDAS l “The event was really well done. The content was relevant & there was ample time to network.” – Global Business, Customer Experience, AIG l “Great networking and learning opportunity to gather trends and emerging issues.” – Sales Operations & Channel Management, EATON l “Mental activity at such a high level of thinking, processing, note taking, knowledge incorporation, that you start feeling new parts of your brain starting to work. It was incredible to be able to attend.” – Manager, DECO PROTESTE l “Fantastic event. They have the ability to organise a high quality range of presenters covering varied and relevant topic areas. The evening networking events added to the experience. All in all thoroughly recommended.” – Head of Customer Support, MARSTONS BEER COMPANY
Transcript of Leading with the Customer Experience · 2015. 12. 4. · Leading with the Customer Experience...
Leading with the Customer Experience
Customer Contact 2016, Europe: 10th Anniversary
A FROST & SULL IVAN EXECUT IVE M IND CHANGE
13 - 15 June 2016Royal Olympic Hotel | Athens, Greece
www.frost.com/cce#CCFrost
Part of our 2016 International Customer Contact Executive MindXchange Series
THANK YOU TO OUR 2015 FEATURED SPONSORS
“A dynamic, thought provoking,valuable platform for
meeting and sharing knowledge with
industry experts...An excellent use of
time to immerse yourself and learn!
Diverse in its agenda and
incredibly valuable with regards to
content and the range and level of
expertise of fellow industry members
that participated.” – Manager
of eCommerce Customer Care,
ADIDAS l “The event was really well
done. The content was
relevant & there was ampletime to network.” – Global Business,
Customer Experience, AIG l “Great
networking and learning opportunity to
gather trends and emerging issues.”
– Sales Operations & Channel
Management, EATON l “Mental
activity at such a high level ofthinking, processing, note taking,knowledge incorporation, that you start
feeling new parts of your brain starting
to work. It was incredible to be
able to attend.” – Manager, DECO
PROTESTE l “Fantastic event. They
have the ability to organise a
high quality range ofpresenters covering varied andrelevant topic areas. The evening
networking events added to the
experience. All in all thoroughly
recommended.” – Head of Customer
Support, MARSTONS BEER COMPANY
To register, email [email protected] or call +44 1865 398 644 • In US, dial 1 877 GO FROST (1.877.463.7678) • www.frost.com/cce
Join Our Customer Contact LinkedIn Community www.frost.com/linkedincc
WHO WILL PARTICIPATE
TOP FIVE REASONS WHY YOU SHOULD ATTEND
PREVIOUS CUSTOMER CONTACT EUROPE ADVISORY BOARD
Frost & Sullivan extends its appreciation to thefollowing Advisory Board Members for their expertiseand valuable support:
Ola AgboolaRegional Director, Customer Experience EMEA and Latin AmericaProQuest
Boyd BeasleyDirector, Customer SupportZeniMax Online Studios
Karen Bell-WrightVice President, Retail and Contact CentresEmirates Airline
Matthew ChanningHead of Markets Care - Europe WestMicrosoft
Nicolas LenoirDirector, Europe Operation and Supply ChainBelron
Stuart LidgettVice President, Customer Service Excellence, EuropeDeutsche Telekom
Andy MorrisGroup Operations DirectorGamma Telecom
Carlos PaniaguaDirector, Relationship Care StrategyAmerican Express
Luis PinhalHead, Customer Service - IberiaMetLife
Gianfranco PiroliEMEA Regional Manager - Customer SupportBoart Longyear B.V.
Orike PreußeHead of Customer Service InternationalZalando GmbH
Markus SchillDirector of Customer Relations, EuropeWargaming.net
Fatima SilvaCustomer Service DirectorZurich Portugal
Gerard van de VenFormerly Customer Service DirectorEMEA Dow Europe
Diethard VollmerHead of Customer Care Solutions EuropeCarestream EU
Ulf WallinSenior Vice President, Customer Service & Head of NordicSwisslog AB
Kristine Zelmene JohnsonDirector, Global Customer ExperienceOriflame
SNAPSHOT OF PAST PARTICIPANTS
PAST PARTICIPANT PROFILE
1. Get Ready: Gear up for the strategy you need to put in place to embed the customer in the heart and soul of your organisation.
2. Galvanize Your Company: Ensure you have the people, process and technology in place enterprise wide, to stay ahead of the acceleration of customer expectations across different markets.
3. Collaborate, Collaborate, Collaborate: Engage in strategic conversations!The open, candid discussions with customer care and customer experience thought leaders are exercises in creative thinking and great platforms for generating great ideas.
4. See for Yourself: Join us for a customer contact centre tour and examine customer excellence with a new perspective.
5. Relax, Have Fun and Make New Friends: Keep your contact list building and engines at high rev, while enjoying over a dozen unique networking events, including our Monday Networking Activity, Dine Around, Participant Meet ‘n’ Greet, Welcome Kickoff, and Four Truths and a Lie Networking Reception.
.
n Join our growing community of customer contact, customer experience, and operations executives seeking and sharing new ideas and creative approaches to common challenges. Network with Vice Presidents, Directors and Senior Managers of:
• Call Centres• Contact Centres• Customer Analytics• Customer Care• Customer Contact
• Operations• Quality Assurance• Sales & Marketing
• Customer Experience• Customer Satisfaction and Loyalty• Customer Service• Customer Strategy• Customer Support
AustriaAzerbaijanBelgiumBulgariaCzech RepublicDenmarkEstoniaFinlandFranceGermany
GreeceIrelandIsraelItalyLuxembourgNetherlandsNorwayPolandPortugalRomania
SerbiaSlovakiaSpainSwedenSwitzerlandUnited Arab EmiratesUnited KingdomUnited States
EVENT COUNTRY REPRESENTATION
82% of surveyed participants recommend sending 2 or more team members basedon the amount of networking opportunities and range of content being delivered.
MORE CONTENT THAN ONE PERSON CAN HANDLE
12-03-15
