Setting people up for success by leading them through change. © 2011 wHolistic Change™

Setting people up for success by leading them through change. © 2011 wHolistic Change™

Leading a wHolistic Change™

Courtesy Derek Sivers sivers.org

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http://www.ted.com/talks/lang/eng/derek_sivers_how_to_start_a_movement.html

Setting people up for success by leading them through change. © 2011 wHolistic Change™

Ways to Approach Change

Changes done to usvs.

Change done with us

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Setting people up for success by leading them through change. © 2011 wHolistic Change™

wHolistic Change™ Approach

Employee engagement with

strong executive sponsorship

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Setting people up for success by leading them through change. © 2011 wHolistic Change™

Making the Case for Change

Incorporating the change into every

aspect of your business.

Corporate Communications

Legal

Marketing Manufacturing Call Center Customers

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Setting people up for success by leading them through change. © 2011 wHolistic Change™

Defining Success

Define and measure success to

recognize it once it’s achieved

Examples:

* Rework avoided: ($ to reprocess the service) x (number of services that need to be reprocessed)

* Optimization: (Increased volume) x (value of product per unit of time) x (additional time product is available)

* Time-to-market: (Value of increased market segment share) x (number of weeks accelerated to market)

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Setting people up for success by leading them through change. © 2011 wHolistic Change™

Gaining Sponsorship

Expectations for an executive sponsor

STOPIf an executive

sponsor is missing, stop!

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Setting people up for success by leading them through change. © 2011 wHolistic Change™

Creating Change Agents

• Recognition

• Empowerment

• Networking

• Incorporation

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Setting people up for success by leading them through change. © 2011 wHolistic Change™

Planning the Change Effort

• Analyze current state

• Determine future state

• Ensure alignment and buy-in across all stakeholders!

Corporate Communications

Legal

Marketing Manufacturing Call Center Customers

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Setting people up for success by leading them through change. © 2011 wHolistic Change™

Planning the Change, Cont’d

• Assess the organization’s capacity for change

• Account for all impacts

• Don’t overload!

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Setting people up for success by leading them through change. © 2011 wHolistic Change™

Establishing a Change That Lasts

Communities of Practice share information and knowledge, and provide continuous improvement feedback

• Practitioner community

• Middle manager community

• Stakeholder community

• Expert community

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Setting people up for success by leading them through change. © 2011 wHolistic Change™

Executing the Change

Over-Communicate!

–Brand the change

– Identify the audiences

–Message highlights

–Format & frequency, by audience

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Setting people up for success by leading them through change. © 2011 wHolistic Change™

Communication Planning

• Top-down communication

• Lateral / Sideways communication

• Bottom-up communication

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Setting people up for success by leading them through change. © 2011 wHolistic Change™

Setting People up for Success

What is needed to adopt the change?

•Continuous improvement feedback loop

•Templates and samples

•Job aids and process & procedures

•Alignment with other processes

•Governance: authority over operations

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Setting people up for success by leading them through change. © 2011 wHolistic Change™

Training & Development

• Training and certification

• Individual level competencies

• Organizational level competencies

• Incentives for adoption

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Setting people up for success by leading them through change. © 2011 wHolistic Change™

Reporting Progress

• Change objective

• Measurement of success

• Change roadmap

• Key milestones

• Success stories

• Critical issues and risks

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Setting people up for success by leading them through change. © 2011 wHolistic Change™

Overcoming Resistance

• Keep it simple and easy to adopt

• Ensure proper incentives

• Involve middle managers

• Resistance is normal!

• Maintain your sense of humor and balance

• Always remember that the goal is the change, not individual glory!

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Setting people up for success by leading them through change. © 2011 wHolistic Change™

Changes to the Change

• Plans change with feedback and/or changing business climate

• Don’t be afraid to change your change!

• Communicate new changes and refocus all stakeholders

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Setting people up for success by leading them through change. © 2011 wHolistic Change™

For More Information

Follow our blog at wHolistic-Change.com

Michelle Smeby

mobile: 612-308-8358 michelle@wholistic-change.com

Patty Stolpman

mobile: 612-750-2204patty@wholistic-change.com

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