Leadership styles

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Leadership styles and its impact on subordinates job-satisfaction

Transcript of Leadership styles

An Empirical Study on the Impact of Transformational Leadership Behaviours of Bank Managers on Subordinates Job Satisfaction among Commercial Banks

Mohamed Rikas Fareed

Submitted to the Business School In partial fulfillment of the requirements for the Degree of

Bachelors of Arts in Business Administration (Hons) GF06B1BA

Supervised By: Mrs. Kanchanie Jayawardena

Staffordshire University

August 2007, ColomboTABLE OF CONTENTSABSTRACT...................................................................................................................................................13 ACKNOWLEDGEMENT...........................................................................................................................14 CHAPTER 1..................................................................................................................................................15 1.0 INTRODUCTION .................................................................................................................................15 1.1 INTRODUCTIONS TO RESEARCH ...................................................................................................................15 1.1.1 Introduction to Transformational leadership styles ...................................................................15 1.1.2 Introduction to Job-satisfaction...................................................................................................16 1.1.3 Introduction to the Sri Lankan Commercial Banking Industry...................................................17 1.2 PROBLEM BACKGROUND............................................................................................................................18 1.3 RESEARCH ISSUES.....................................................................................................................................19 1.4 OBJECTIVES OF THE STUDY.........................................................................................................................20 1.5 SIGNIFICANCE OF THIS STUDY.....................................................................................................................21 1.5.1 Theoretical Significance..............................................................................................................21 1.5.2 SOCIAL SIGNIFICANCE ...........................................................................................................................21 1.5.3 ORGANIZATIONAL SIGNIFICANCE..............................................................................................................21 1.6 LIMITATIONS OF THE STUDY .....................................................................................................................22 1.6.1 De-Limitations ...........................................................................................................................22 1.6.2 Sample size...................................................................................................................................23 1.6.3 Variables......................................................................................................................................23 1.6.3 Feed back.....................................................................................................................................24 1.6.4 Time.............................................................................................................................................24 1.7 SUMMARY OF CHAPTER 1..........................................................................................................................24 CHAPTER 2..................................................................................................................................................25 2.0 LITERATURE REVIEW .....................................................................................................................25 2.1 INTRODUCTION ........................................................................................................................................25 2.2 LEADERSHIP AND LEADERSHIP STYLES.........................................................................................................26 2.2.1 Transformational leadership.......................................................................................................27 2.2.2 Transactional leadership.............................................................................................................27 2.2.3 Laissez-faire leadership...............................................................................................................28 2.3 PREVIOUS RESEARCH FINDINGS OR EMPIRICAL EVIDENCE ................................................................................29 2.4 INDEPENDENT VARIABLE............................................................................................................................32 2.4.1 Transformational leadership ......................................................................................................32 2.4.2 Characteristics of Transformational leadership behaviours ......................................................34 2.4.2.1 Idealized influence....................................................................................................................35 2.4.2.2 Inspirational motivation...........................................................................................................37 2.4.2.3 Intellectual stimulation.............................................................................................................39 2.4.2.4 Individualized consideration....................................................................................................41 2.4.3 Demographic characteristics of managers (Age, marital status, sex, level of education, length of time in position)................................................................................................................................43 2.5 DEPENDENT VARIABLE ..............................................................................................................................45 2.5.1 Employees Job satisfaction..........................................................................................................45 2.5.2 Work conditions .........................................................................................................................47 2.5.3 Supervision .................................................................................................................................48 2.5.4 Pay and salary ............................................................................................................................49 2.5.5 Career development ....................................................................................................................50 2.6 SUMMARY OF CHAPTER 2..........................................................................................................................52 CHAPTER 3..................................................................................................................................................53

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3.0 RESEARCH DESIGN............................................................................................................................53 3.1 CONCEPTUAL FRAMEWORK........................................................................................................................53 3.1 LIST OF HYPOTHESES THAT WERE FORMULATED............................................................................................55 3.2 SUMMARY OF CHAPTER 3..........................................................................................................................57 CHAPTER 4..................................................................................................................................................58 4.0 METHODOLOGY.................................................................................................................................58 4.1 INTRODUCTION TO THE CHAPTER.................................................................................................................58 4.2 RESEARCH APPROACH................................................................................................................................58 4.3 RESEARCH DESIGN ...................................................................................................................................59 4.3 RESEARCH STRATEGY................................................................................................................................59 4.4 RESPONDENTS AND SAMPLING PROCEDURE ..................................................................................................59 4.4.1 Sampling .....................................................................................................................................59 4.4.2 Research procedure ....................................................................................................................60 4.5 DATA COLLECTION AND DATA ANALYSIS METHODS........................................................................................60 4.6 DATA COLLECTION....................................................................................................................................61 4.6.1 Primary data ...............................................................................................................................61 4.6.2 Secondary data ...........................................................................................................................61 4.6.3 Designing the questionnaire........................................................................................................61 4.6.4 Development of the Questio