get over

Luke VanWingerden@ljvanwingerden

YOURSELFleadership

communication

isabout

NOT

YOU

"Communication is the transfer of emotion"

- Seth Godin .

LISTEN

Sender

Response

(feedback)

Message

Audience

noiseto

ol

“Man's inability to communicate is aresult of his failure to listen effectively."

- Carl Rogers

Talking Listening

What is my ratio of listening to talking?

Many are hired for aptitude or skill,

but fired for attitude@bobkelleher

Reason's Listening might be your most powerful communication tool

1.Listening takes incredible self-confidence

2.People want to be led by those who genuinely care about who they are and what they represent to the team

3.As the leader, everyone is watching your every move and action.

3

Ways you can bea better listener?

1.Stop anticipating what the other person might say

2.Pause for 8 seconds before you jump in

3.Listen twice, talk once

4.Stop interrupting

4

Questions to ask yourself:1.When I listen, do I listen with Curiosity or

Certainty? (Margaret Wheatley 'Willing to be disturbed‘)

2.What is my talking to listening ratio?

3.What non-verbal emotions do I convey in my listening/communication?

3

Let me know your thoughts: @Ljvanwingerdenor

luke@uscupstate.edu