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Topic:Leadership

What Is TQM….?

• Total = Every one is involved in• Quality = Degree of excellence• Management= Art, Act of controlling

“Total Quality Management (TQM) is a business management strategy aimed at embedding awareness of quality in all organizational processes”

LEADERSHIPManaging People And Organisations

INTRODUCTION TO LEADERSHIP

Leadership is the ability to get work done with & through others, while at the same time winning their confidence,

loyalty & willing cooperation.

L – LoyalE – EducatedA – AssertiveD – DedicatedE – EmpowerdR - Rare

• Internal & external customer and their needs• Continuously Evaluate the customer changing

Priority Attention:

• Leaders have trust and confidence in the performance of their sub-ordinates

Empower

Characteristics Of Leadership

• The leader must emphasize improvement rather than maintenance

• The leader must have continues process of improvements on a positive track.

Emphasize:

• The leader must have encourage collaboration rather than competition

Encourage:

• Leaders know that the development of the human resource is a necessity

• Leaders help their subordinate learn to do a better job

Train and Coach:

• Leaders know that the development of the human resource is a necessity

• Leaders help their subordinate learn to do a better job

Improve Communication

• Leader support the quality effort• Leader support the Senior management level

Establish Organization System:

• Leader know that people lie to know that their contributions are appreciated and important.

• Leader’s have most powerful tools.

Recognize Team Effort

• Need Security and independence• Sensitive to external rewards & punishments• Like to hear kind words and phrases• Needs to keep things simple – No burden• Don’t listen if leader act against his words. – speak true

Leadership Concepts

Habits Of Leaders

Be Proactive

• Being Proactive means taking responsibility for your life• Behavior

– Proactive– Reactive

Begin with the End in Mind

• Never compromise with honesty• Remember the people involved• Maintain positive attitude• Exercise daily• Keep sense of humor• Read leadership book monthly

Put First things First

• Practice • Management

Think Win - Win

• Five independent dimensions– Character – Relationship– Agreements– Systems– Processes

Synergy

• Revenue per employee• Expenses to revenue • Office Equipment timing• Cost of poor Quality• Accuracy of System

Sharpen the Saw (Renewal)

• Nature• Physical• Spiritual• Mental• Social / Emotional

The Deming Philosophy

Deming’s philosophy is given in his 14 points. Most of these points were given in a seminar for 21 presidents of leading Japanese industries in 1950.

Create and publish the aims and purpose of the organization

Top management and everyone must the new philosophy. Organization must seek never-ending improvement and refuse to accept nonconformance.

Learn the new philosophy

Management must demonstrate constantly their commitment to this statement.

Is to improve the process and reduce its cost. For the most part, mass inspection is costly and unreliable

Understand the purpose of Inspection

Stop awarding business Based n Price alone

Must awarding business based on the low bid, because price has no meaning without quality

Management must take more responsibility for problems by actively finding and correcting problems

Improve Constantly and Forever the System

Institute Training

Management must allocate resources to train employees to perform their jobs in the best manners

Improve supervision in management responsibility

Teach and Institute Leadership

Drive out Fear, Create Trust and Create a Climate of Innovation

Driving fear out of the work place involves managing for success. When people can treated with dignity, fear can be eliminated and people will work for the general good of the organization

To achieve the aims and purposes of the organization.

Optimize the effort of team, Group and Staff area

Eliminate Exhortations for the work force

Exhortation that ask for increased productivity without providing specific improvement methods can handicap an organization.

Management must learn the capabilities of the process and how to improve them

Eliminate Management by Objective

Remove Barriers That Rob People of Pride Of Workmanship

When workers are proud of their work, they will grow to the fullest extent of their job, it must be possible when there are minimum gap between workers and management

Everyone should be retained as the organization requirements changing to the meet the changing environment

Encourage Education and self-improvement

Take Action to Accomplish the Transformation

Management has to accept the primary responsibilities for the never – ending improvement of the process so they should take action to accomplish the transformation

Basic Leadership Style

• High levels of power over his or her employees or team members

• Manager retains as much power and decision making

authority as possible• Does not consult staff, nor allowed to

give any input

Autocratic

Democratic Leadership

• Although a democratic leader will make the final decision, he or she invites other members of the team to contribute to the decision-making process.

• As participation takes time, this style can lead to things happening more slowly than an autocratic approach, but often the end result is better.

Delegative Leadership

• In this style, the leader allows the employees to make the decisions. However, the leader is still responsible for the decisions that are made.

• You cannot do everything! You must set priorities and delegate certain tasks.

• Plan your communication • Keep it real - keep it realtime

• Go to where your team is

Communication

“The single biggest problem in

communication is the illusion that it has taken place.” –

George Bernard Shaw

“Communication works for those who work at it” – John Powell

Change

• It’s a journey – manage the maturity

• Take an integrated approachPeople, process, passion, technology

• Change equation – D  x  V  x  F  >  R =

 Dissatisfaction  x  Vision  x  First Steps   >  Resistance to Change

“If you don't know where you

are going, any road will get you there.” – Lewis

Carroll

Service Change Communication

Building your team

Transform your organization

Service

• Be humble • Keep it fun

• Look around the corners

"The measure of a leader is not the

number of people who serve the leader, but the

number of people served by the

leader." ~ Adapted from a quote by John C. Maxwell.

Decide to lead Thanks