LeaderOne What we believe
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Transcript of LeaderOne What we believe
LeaderOne- What we Believe A SEA Change in Mortgage Banking
S.E.A.
ACCOUNTABILITY
SERVICE
Proprietary and Confidential | June 2015
EMPOWERMENT
Service…
what service means to us
• Service begins with how we interact internally
• We seek out ways to make each other look good
• We give each other the benefit of the doubt
• We show our appreciation
• How we treat our customers is a byproduct of the
courtesy, professionalism and support with which we
treat each other
Proprietary and Confidential | June 2015
Empowerment…what we believe
• We are all leaders
• Everyone on the team is a ‘decision-maker’
• We are not afraid of failure, we are concerned about
inaction
• We are proactive- we Fail Forward
• We seek out feedback and ideas
• We ask what we can do to help
• We are committed to employee development
• At the end of the day, we all have the same job
description
Proprietary and Confidential | June 2015
We reject negativity We hold each other accountable for positivity
We look for ways to do more with less
Accountability… words we live by “celebrate wins, talk about losses.”
We own our mistakes, and learn from them
It’s nobody’s fault, and it’s everyone’s responsibility
Proprietary and Confidential | June 2015
“The experience is more important than the result.”
- Michael Stoddart, COO
Proprietary and Confidential | June 2015
LeaderOne Financial Corporation is a revolution in mortgage banking. We are committed to our values of
Service, Empowerment, and Accountability. Our ownership model combines the best of both worlds; a
commitment to individual empowerment with the backing of a solid, experienced, and committed team. Our customer experience is a function of our employee
experience.
Together, we truly can achieve more. Our belief in employee engagement doesn’t have a finish line.
It’s a journey, not a destination.
Proprietary and Confidential | June 2015
Winning Together
Proprietary and Confidential | June 2015
The Power of One…
backed by all
Proprietary and Confidential | June 2015