LDT2523BU Organizing and Structuring IT in the or distribution · Organizing and Structuring IT in...

Richard BoswellKai Holthaus

LDT2523BU

#VMworld #LDT2523BU

Organizing and Structuring IT in the DevOps World

VMworld 2017 Content: Not fo

r publication or distri

bution

• This presentation may contain product features that are currently under development.

• This overview of new technology represents no commitment from VMware to deliver these features in any generally available product.

• Features are subject to change, and must not be included in contracts, purchase orders, or sales agreements of any kind.

• Technical feasibility and market demand will affect final delivery.

• Pricing and packaging for any new technologies or features discussed or presented have not been determined.

Disclaimer

2#LDT2523BU CONFIDENTIAL



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Introductions

Richard Boswell

• Consulting Architect - Network, Security, and Open Solutions Practice

• 15+ years IT experience

• 4+ years consulting experience

Kai Holthaus

• Sr. Transformation Consultant, Operations Transformation Services

• 12+ years IT experience

• 12+ years consulting experience




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Agenda Slide

1 Today’s IT Organization

2 IT Organization in a DevOps World

3 How Do We Get There?

#LDT2523BU CONFIDENTIAL 4



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State of IT 2017?




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IT Today(Example)

6

Solutions and

Architecture

Chief Information

Officer

Shared

Functions Applications

Process

ManagementInfra / App

Architecture

Relationship

Management

Release

Management

Project

ManagementEnterprise

Architecture

Infrastructure

• Development• Testing• Code

Maintenance

• Facilities• Network• Storage• Desktops• Security• Help Desk

• Enterprise Architecture

• Process Architecture

• Data Standards

• Emerging Tech• Patterns and

models

• Infrastructure architecture

• Application architecture

• Solution design

• Automation roadmap

• Asset reusability

Monitoring &

Tooling

• Infrastructure monitoring

• Application monitoring

• Application provisioning

• Capacity & Demand

#LDT2523BU CONFIDENTIAL



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What IT People Are Saying…

CULTURAL AND BEHAVIOR CHALLENGES

LACK OF UNDERSTANDING OF DIGITAL TRENDS

LACK OF TALENT FOR DIGITAL

LACK OF IT INFRASTRUCTURE

ORGANIZATIONAL STRUCTURE NOT ALIGNED

LACK OF DEDICATED FUNDING

LACK OF INTERNAL ALIGNMENT (DIGITAL VS. TRADITIONAL BUSINESS)

BUSINESS PROCESSES TOO RIGID

LACK OF DATA

LACK OF SENIOR SUPPORT

33%

25%

24%

22%

21%

21%

19%

16%

13%

13%

% RESPONSE

7

Source: McKinsey & Company: “Culture for a Digital Age” (July 2017)




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http://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/culture-for-a-digital-age?cid=other-eml-alt-mkq-mck-oth-1707&hlkid=559fbf4a5ac241e89305f9dddb0b477b&hctky=9962183&hdpid=5a4c36db-3406-4e57-aede-172eec72efeb

Common IT Problems Today

App Dev wants

“Change”

Operations wants

“Stability”

8

App Dev “designs,

builds, tests”

Solution Delivery “deploys”

Customers want

services

IT delivers app

functionality

Customers demand

innovation

IT is busy fighting

fires

Security must be built in

Security responsibility with separate

function




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So… What’s Wrong With IT?

9

Solutions and

Architecture

Chief Information

Officer

Shared


Process

ManagementInfrastructure

Architecture

Relationship

Management

Release

Management

Project


Architecture

Infrastructure /

Operations

• Responsibility for applications spread across four functions

• Multiple handovers• Additional communications

• Other application stakeholders in twoadditional functions

• Security often part of separate function (not necessarily within IT)

App

Architecture




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Some Terminology

SRE

• Set of capabilities

• Focuses on operating services in a reliable fashion

DevOps

• Way of working

• Delivers value to customers faster through an automated process

Cloud

• Method of delivering infinite infrastructure

• Most likely commodity-based




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Agenda Check







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Cloud

Infrastructure

Services

Proposed IT OrganizationalStructure

12

Chief Information

Officer

Strategy and

Business

Management

Service

Consulting

Enterprise

Architecture

Project

Management

Relationship

ManagementProcess

Management

Vendor

Management

Cloud Business Manager

RiskManager

Middleware

aaS

DB

aaS

App-Based

Service #1

App-Based

Service #n

. . .

Cloud

Services

Cloud Infra

Engineering

Cloud Infra

Operations

Business

UnitService

Delivery




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Selected Roles Review



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Cloud

Infrastructure

Services

Proposed IT OrganizationalStructure

14

Chief Information

Officer

Strategy and

Business

Management

Service

Consulting

Enterprise

Architecture

Project

Management

Relationship

ManagementProcess

Management

Vendor

Management


RiskManager

Middleware

aaS

DB

aaS

App-Based

Service #1

App-Based

Service #n

. . .

Cloud

Services

Cloud Infra

Engineering

Cloud Infra

Operations

Business

UnitService

Delivery




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Enterprise Architecture

15

Chief Information

Officer

Strategy and

Business

Management

Enterprise

Architecture Cloud

Infrastructure

Services

Service

Consulting

Project

Management

Relationship

ManagementProcess

Management

Vendor

Management


RiskManager

Middleware

aaS

DB

aaS

App-Based

Service #1

App-Based

Service #n

. . .

Cloud

Services

Cloud Infra

Engineering

Cloud Infra

Operations

Business

UnitService

Delivery

Purpose

• Develops IT strategies

• Ensures business / IT alignment

Lead / Coordinate

• Company-wide IT strategy definition

• Reference architecture definition

• Architecture review process

• IT roadmap development

Enterprise Architecture

• Identifies business / technology trends

• Analyzes trend impact on business

• Proposes new strategies




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Cloud

Infrastructure

Services

Cloud InfrastructureServices

16

Chief Information

Officer

Cloud Infra

Engineering

Cloud Infra

Operations

Service

Consulting

Cloud

Services

Strategy and

Business

Management

Enterprise

Architecture

Project

Management

Relationship

ManagementProcess

Management

Vendor

Management


RiskManager

Middleware

aaS

DB

aaS

App-Based

Service #1

App-Based

Service #n

. . .

Business

UnitService

Delivery

Cloud Infra Engineering

• Ownership of the Platform Service

• Develops Platform architectures based on Enterprise Architecture’s global strategy

• Maintains the Cloud Management Platforms

• Incident response, root cause analysis

• Builds and maintains CI/CD pipelines for CMP IaC

Cloud Infrastructure Services Purpose

• Provides multi-cloud, multi-vendor infinite infrastructure in an API-driven, easily consumable manner

• Responsible for demand forecasting and capacity management

• Is the one-stop-shop for IaaS and PaaS

Cloud Infra Operations

• Perform daily activities needed to manage physical infrastructure and supporting systems

• Rack and stack physical infrastructure

• Maintain physical infrastructure incl. data center support systems

• Power, HVAC

• Security (physical access, safety)




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Cloud Services

17

Chief Information

Officer

Middleware

aaS

DB

aaS

App-Based

Service #1

App-Based

Service #n

. . .

Cloud

ServicesCloud

Infrastructure

Services

Strategy and

Business

Management

Service

Consulting

Enterprise

Architecture

Project

Management

Relationship

ManagementProcess

Management

Vendor

Management


RiskManager

Cloud Infra

Engineering

Cloud Infra

Operations

Business

UnitService

Delivery

Purpose

• Ownership of end-to-end applications and services, including architecture, design, development, testing, and deployment, and ongoing operation

• Manages end-to-end application or service lifecycle

Applications and Services

• Defines requirements

• Functional and non-functional

• Reliability and Availability

• Security

• Maintains development and operations backlog

• Builds and tests applications and services

• Deploys service into production

• Maintains operational service, including monitoring, operational support, incident resolution




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Service Consulting

18

Chief Information

Officer

Service

Consulting

Cloud

ServicesCloud

Infrastructure

Services

Strategy and

Business

Management

Enterprise

Architecture

Project

Management

Relationship

ManagementProcess

Management

Vendor

Management


RiskManager

Middleware

aaS

DB

aaS

App-Based

Service #1

App-Based

Service #n

. . .

Cloud Infra

Engineering

Cloud Infra

Operations

Business

UnitService

Delivery

Purpose

• Provides guidance and resources on application re-platforming, refactoring, and operations to Applications and Services teams and Platform teams

• Introduces and evangelizes site reliability and DevOps concepts, mindset

• Assists with changing team culture

Service Consulting

• Assists other teams with reliability and availability issues on ad-hoc basis

• Identifies largest sources of stress

• Identifies “kindling” (emergencies waiting to happen)

• Provides guidance and knowledge transfer

• Blameless Post-Mortems

• SLOs

• Defines automation to be implemented




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What about Site Reliability Engineering (SRE)?

19

Cloud Service Lifecycle Management

Cloud Service Team

Service Owner

Architect

Engineer

Analyst/QA

Administrator

Developer

Cloud Infrastructure Services Platform Services

Digital Workspace

Services

Data Analytics

Services“X” Services

Digital Innovation

LabIoT Services

• “DevOps” Mindset

• Working in an Agile way

• With embedded “SRE” capabilities




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The Third Way – Or:The Culture of DevOps


The Third Way enables the creation of a generative, high-trust culture that support a dynamic, disciplined, and scientific approach to experimentation and risk-taking, facilitating the creation of organization learning, both from our successes and failures. Furthermore, by continually shortening and amplifying our feedback loops, we create ever-safer systems of work and are better able to take risks and perform experiments that help us learn faster than our competition and win in the marketplace.

The Three Ways: The Principles Underpinning DevOpsThe DevOps Handbook



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How Does This Help?End-to-End Service Ownership

• Delivers outcomes, not functionality

• Outcomes based on achievable requirements

• No more handovers / throw over the wall

Improved Reliability

• Reliability, availability, security

• Built into services starting at requirements and integrated into all parts of an app/service

DevOps / Agile Approach

• Quicker innovation cycles

• Learn fast, learn often

• Blameless problem swarming

• Increases creation of Intellectual Property




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Agenda Check







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Reminder: Example ofToday’s (Typical) IT Structure

23

Solutions and

Architecture

Chief Information

Officer

Shared


Process

ManagementInfra / App

Architecture

Relationship

Management

Release

Management

Project


Architecture

Infrastructure




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The IT Value Model

24

OP

ER

AT

ING

MO

DE

L M

AT

UR

ITY

INFRASTRUCTURE PROVIDER

BUSINESS PARTNER

DIGITALENTERPRISE

Private Cloud• IT Portal

• Automated Provisioning

• Resiliency

• Showback

Hybrid Cloud• Cloud Bursting

• Relevant Service Metrics

PaaS• LAMP, WAMP

• Converged Application Authoring (WaaS, DBaaS)

• Change and Configuration Management

XaaS• Service Lifecycle Extensibility

• Integrated Service Lifecycle

Third Platform• Multi-Cloud

• Cloud Native Apps

• Big Data Driven

• Agile Focused

• API Driven

• Continuous Service Improvement

DevOps• Micro-service Architecture

• Enhanced Network Security

• Continuous Delivery

Digital Convergence• New Business Models

• Continuous Customer Engagement

• Digital Engagement

IaaS• Service Lifecycle Management

• Service Catalog

• Org and Process Transformation

• Chargeback

Virtual Infrastructure• Virtualize across Compute,

Storage and Network Assets

• Performance and Capacity

BUSINESS RELATIONSHIP

CYBERSECURITY INSIGHT PROTECT CONTROL




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Virtual Infrastructure

25

OP

ER

AT

ING

MO

DE

L M

AT

UR

ITY


BUSINESS PARTNER

DIGITALENTERPRISE



• Resiliency

• Showback



PaaS• LAMP, WAMP







• Big Data Driven

• Agile Focused

• API Driven









• Service Catalog


• Chargeback






Begin collapsing infrastructure teams into a single cohesive Platform team

Develop demand / capacity management and vendor management role functions

Establish multi-discipline education including DevOps concepts

1




bution

Private Cloud

26

OP

ER

AT

ING

MO

DE

L M

AT

UR

ITY


BUSINESS PARTNER

DIGITALENTERPRISE



• Resiliency

• Showback



PaaS• LAMP, WAMP







• Big Data Driven

• Agile Focused

• API Driven









• Service Catalog


• Chargeback






Extend dedicated Platform teams to include Infrastructure as Code concepts

Establish Financial Management team tasked with pilot cost model development

Expand education to include consumption models

1

2




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IaaS

27

OP

ER

AT

ING

MO

DE

L M

AT

UR

ITY


BUSINESS PARTNER

DIGITALENTERPRISE



• Resiliency

• Showback



PaaS• LAMP, WAMP







• Big Data Driven

• Agile Focused

• API Driven









• Service Catalog


• Chargeback






Establish Process Management roles

Extend Financial Management roles to include all facets of resource usage

Service Consulting “tiger teams” are launched

1

2

3




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PaaS

28

OP

ER

AT

ING

MO

DE

L M

AT

UR

ITY


BUSINESS PARTNER

DIGITALENTERPRISE



• Resiliency

• Showback



PaaS• LAMP, WAMP







• Big Data Driven

• Agile Focused

• API Driven









• Service Catalog


• Chargeback






Process Management role expanded to include Release Management processes

Financial Management role matures to Cloud Business Manager

Service Consulting “tiger teams” are extended to include development activities

1

2

3

4




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DevOps

29

OP

ER

AT

ING

MO

DE

L M

AT

UR

ITY


BUSINESS PARTNER

DIGITALENTERPRISE



• Resiliency

• Showback



PaaS• LAMP, WAMP







• Big Data Driven

• Agile Focused

• API Driven









• Service Catalog


• Chargeback






Service Consulting “tiger teams” shift to re-architect / refactor of existing apps

Ops / Automation-centric Software Engineers are embedded with new apps

1

2

3

4

5




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Start Your Own JourneyPre-Requisites

• Strong, disciplined executive support

• Willingness to change

Culture

• Virtual Infrastructure Basics

• Self-provisioning capabilities

Technology• Strong SW

development skills

• Cross-over skills (“E”-Model)

Skills




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Q & A




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LDT2523BU Organizing and Structuring IT in the or distribution · Organizing and Structuring IT in...

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Transcript of LDT2523BU Organizing and Structuring IT in the or distribution · Organizing and Structuring IT in...