Lawson Learning 2008 Judith White Director, Lawson Learning International.

Lawson Learning 2008

Judith WhiteDirector, Lawson Learning International

04/19/23

Agenda

Who is Lawson Learning (no longer “the best kept secret?”)

Our Vision

How you see us

How we support Lawson Customers

Learning Options

What we’ve improved since 2007

Learning Tracks

Learning Accelerator

New courses

New Website

04/19/23

Lawson Learning Overview

• Lawson Learning is a key part of Lawson’s portfolio of professional services.

• Our business exists to ensure that customers, partners and field consultants know how to leverage Lawson to improve business operations and intelligence.

• We service global customers at all stages of the Lawson lifecycle, whether they are implementing, optimizing, or expanding their Lawson solution.

• Lawson Learning is an insurance policy for our customers,

Vision

Innovative, learning solutions that accelerate the time for project teams, support staff and users to get - and stay - “Lawson smart:”

Increasing user adoption Enhancing the return on your investment

Lawson Learning … simply smarter!

04/19/23

Research Says Learning Is Important To ERP Success

Training is consistently an under-budgeted item and is often the first item cut in the budget … each hour of effective training is worth five hours to the organization because well-trained users (1) reach the required skill level in less than a quarter of the time, (2) require less assistance from peers and help desks, and (3) spend less time correcting errors (Gartner, Slater, Aldrich, 2000).

Research shows learning makes significant impact on core software business results:

– Trained customers are 60% more successful in achieving their expected business benefits.

– Trained customers use 20% more product features

Business Objects internal study, 2006

04/19/23

Single biggest reason why enterprise

application implementations fail is a

result of insufficient end user

education (Cap Gemini)

66% of implementations don’t yield

intended ROI due to adoption

problems (AMR Research)

User support is the single biggest cost

associated with application utilization

(Gartner)

Research Says Learning Is Important To ERP Success

User CompetenceUser Competence ConsequencesConsequences

Source: Meta Group

failing

sub

standard

competent

highly

competent

04/19/23

How you see us - Survey results 2008 What you’ve said

– 81% of respondents were aware we existed .. We aren’t a secret anymore!

– But less than half (48%) had used Lawson Learning post implementation

– 54% rated us as “good – excellent”

– But 29% rated us as average

– Only 43% of you wanted training in version 7.1

– Finance management, supply chain planning, and customer sales planning were the top topics

– You strongly favor face to face instructor led training, but virtual training and self paced were acceptable when required.


04/19/23

Who is Lawson Learning? Our “scorecard”


Course StatisticsMar Apr May June July Aug Sept Oct Nov

Courses scheduled 44 51 44 39 39 19 69

Courses completed 21 26 15 21 11 9 27

Client personel trained 97 156 64 115 60 74 242

Client training days 267 411 255 421 158 263 800

New courses 0 2 0 0 0 0 5

Updated courses 3 2 0 6 0 0

Total courses available 120 134 134 134 138 138 143

Q408 Q109 Q209

04/19/23

Who is Lawson Learning? Our “scorecard”


Course StatisticsMar Apr May June July Aug Sept Oct Nov

Eval StatisticsInstructor 85 88 93 87 87 88 88Course Materials 87 80 89 84 83 83 79Technical Environment 80 81 85 79 79 85 82

Q408 Q109 Q209

04/19/23

How we support you = Complete Learning Solution

Project Life Cycle

Co

nce

pt

Use

Set

up

Learning Labs


Virtual LearningLab (vLab)

Online Learning

Library

Learning Workshop

04/19/2310

Traditional Classroom training

Ebbinghaus’ forgetting curve

Go Live

Use

r K

now

ledg

e

Time

min

Knowledge Transfer – Traditional (Retention is a Challenge)

04/19/2311

Ebbinghaus’ forgetting curve

Go Live

Use

r K

now

ledg

e

Time

min

Knowledge Transfer – Continuous Learning for Success!

Traditional Classroom training

On Demand Learning

Blended and Contextual Learning

04/19/23

Complete Learning Solution

Kickoff

Co

nce

pt

Use

Set

up

Go LiveWorkshops

Learning Camp

Learning Workshop


Learning Lab

Online Learning

Library

04/19/23

What we’ve improved : Learning Tracks

Organized by Lawson

– Application Roles

– Technical Roles

Summarizes key planning information, including course:

– Title

– Code

– Media

– Length

Prescribes sequence

04/19/23

Lawson Roles Lawson M3 – Applications

– Customer Sales Management *

– Supply Chain Execution *

– Supply Chain Planning *

– Manufacturing Operations *

– Financial Accounting *

– Financial Controlling *

– Supplier Purchase Management

– Enterprise Asset Management

– Equipment Service Management & Rental

Lawson M3 – Technology

– System Foundation

• Systems Administration: Installation, Java Administration, Workplace **

• Migration to 7.1 **

– Enterprise Performance Management

• Business Intelligence Installation and Implementation **

– Business Process Management

• Application Kit, Professional Edition **

* Certification available

** Certification coming soon

Lawson S3 – Applications

– Enterprise Financial Management *

– Supply Chain Management *

– Human Capital Management *

– Strategic Human Capital Management

Lawson S3 – Technology

– System Foundation

• LSF 9.0 Administration *

• LSF 9.0 Installation and Migration *

• Mobile Supply Chain Management Installation **

– Lawson Security 9.0 (new role) *

– Enterprise Performance Management

• Business Intelligence Installation and Implementation **

– Business Process Management

Other Lawson Qualifications

– StepWise (all staff augmentation) *

– QuickStep (Only M3 partners)• StepWise certification

• Other requirements to follow

04/19/23

Learning Tracks for M3 Applications

Common start up program for all M3 Application Areas

For ManagersThe M3 Solution Overview is intended for people at management level, project managers or others in positions where an overview of an ERP-system and the core M3 solutions is required.

O1Lab (7.1)Lawson M3 Solution Overview

MES

DescriptionRecDaysMethodCourse NameCode

This course enables you to make the best use of the Smart Client user interface through personalization that enables you to adapt the user interface to your business processes.

R0.5WBT (7.1)

Smart Client AdvancedSMCA

A Learning Camp is the first classroom course in the initial Startup program.

Manufacturing is the standard camp with alternatives available by industry. This course covers how Lawson M3 manages and integrates the business processes of a manufacturing company. Included processes are customer order fulfillment, distribution, manufacturing and procurement.

M5Lab (7.1)

Learning Camp - Manufacturing

MVC


04/19/23

Learning Track for M3 Finance

Core training for Financial Accounting

This course covers the main functions of the financial report generator such as how to define and print a report, as well as running reports online or download.

R1WBT (5.2)Financial Reporting IntroductionFRI

This course covers Financial Mgt, General Ledger, Accounts Receivable, Accounts Payable and Configuration.

M4Lab (7.1)Financial Accounting LabFIAL


Core training for Financial Controlling

Basic introductory course for projects using M3 BudgetingR1WBT (5.2)Budgeting IntroductionBUI

Mandatory course for Financial Controlling personnel that includes internal accounting, purchase cost models, costing product structures. This course is also valid for 5.2 customers and is a prerequisite for Inventory Valuation.

M4Lab (7.1)Financial Controlling LabFICL


04/19/23

Learning Track for M3 Supply Chain Execution

Core Training for Supply Chain Execution

Advanced Training for Supply Chain Execution

3 day core lab covering the processes of the warehouse department including item and inventory setup, management of stock both between warehouses and within individual warehouses, dispatch handling and inbound goods.

M3Lab (5.2)

Supply Chain Execution Lab

SCEL


Optional module. Intermediate course.O1WBT (5.2)

Warehouse Interface Introduction (WHI)

WHI

Covers how to reconcile and value your inventory. Requires understanding of costing and potentially transfer pricing rules.

O1Lab (5.2)

Inventory ValuationHVI

Covers internal accounting, purchase cost models, costing product structures. Prerequisite for Inventory Valuation.

O4Lab (7.1)

Financial Controlling LabFICL

New module at 7.1R1WBT (7.1)

Supply Chain Orders (SCO)

NCSCO

Covers the inbound logistics process and system directed put-away in particular.

R1WBT (5.2)

Inbound Logistics - System Directed Put-away

ILSD

Covers the concept of item allocation and allocation setup rules.R1WBT (5.2)

Allocation Control Introduction

LAI

Covers the transportation management sub process, also known as dispatch by shipment.

R1Lab (5.2)

Transportation Management

TPL


04/19/23

Learning Track for S3 Supply Chain Management

04/19/23

Learning Tracks

04/19/23

Empowering Your People – making our customers stronger

Lawson Learning

• Expert instructors•On demand courses for anywhere/anytime learning•V-lab courses - Instructor led for interaction and hands-on training, with no travel•Learning Accelerator to accelerate end user training programs•51 New courses written since October 2007, 47 Courses updated

• Increased Public Training Schedule• Learning Camps by Industry• Specific QuickStep Camps• Finance Camp• Net Change Training• Java Technology• Smart Office • Multi Lingual• Learning Needs Audits

51 New Courses since October 2007

M3 Procurement S3Electronic Data Interchange (EDI) course

X3 Landmark installation/configuration

M3 Smart Office end user lab S3 SIM overviewX3 Smart Office Installation

M3Smart Office overview for camps

S3 Strategic Sourcing courseX3 StepWise Estimator

M3 Warehouse Mobility S3HR Functional Reporting & File Structure 8.0-9.0

X3 LTM Employee Space course

M3 Learning Camp - Rental S3S3 install/migration cert program - course

X3 LTM Manager Space course

M3QuickStep Distribution Camp

S3 Web Services PackX3

Risk Assessment course

M3 QuickStep Fashion Camp S3QuickStep for Government course

X3 QuickStep overview course

M3 M3 7.1 Install Bootcamp S3 Lawson Resource NavigatorX3 Quality & Risk - Project

Success in Practice course

M3Sales Management (SLS) Net Change

S3 Smart Office for Users (S3)

M3Service (SRV) Net Change

S3 Advanced Matching course

M3Rental (RTM) Net Change

S3 Security Basics

New Products – Better Ways to Learn


Virtual Learning Labs (vLabs)

Certification

Profile: Mercury Companies

– National leader of independent title agency organizations. Founded in 1947 and today employ close to 6,000 individuals in over 500 offices located throughout the continental United States.

– Lawson client for past five years; previously running 8.02 environment and 8.03 applications

Challenges

– Internal deadlines and restrictions mandated an October 1 technical install deadline

– Desire to move to LSF 9.0 applications; and avoid decommission date

– More complex, clustered Windows environment and customized applications

– Company philosophy to minimize outsourcing

Results

– Met their deadline!

– First customer through Certification and live on Windows October 2007

– High praise for hands-on training, access to LPS consultants, and documentation received

– Since go-live, they have accessed the Knowledge Base, but have not had to make calls to the GSC

“We made the decision to handle this ourselves because we knew it would be more cost effective.”

Bevan Bryan, HRIS Manager

04/19/23

New Website Welcome to Lawson

Learning

Learning Edge

Learning Lifecycle

Learning Options

Learning Tracks

Regional Learning Solutions

Course Registration

Contact Us

Focus is on role-based tracks of core modules

Ideal for new consultant and staff onboarding and net new clients

For each core module courses for:

– Processing (core process transactions)

– Configuring (key configuration and design decisions and impacts)

Delivery method considerations

– Concurrently creating lab and ondemand version of each course

– Labs to meet client demand, and ondemand to meet JIT needs for consultant onboarding

Coming soon, 7.1 Application Training Redesign

04/19/23

M3 Curriculum Updates Training for New Products Available Now

– Lawson Smart Office UI

– ProcessFlow Integrator

Training for New Products Available at GA

– Planning Workbench

Fashion

Food & Beverage

– Stock Build Optimizer

– Lawson Warehouse Mobility

– Analytics for Food & Beverage

04/19/23

Power Training at CUE 2009 Increasing value for Lawson customers!

– Hands-on application and technical training

– One trip, one airfare = time and money savings

San Diego, CA, April 17th – 19th

Ten courses available for registration:

– ProcessFlow Custom Solutions, 9.0

– Lawson Business Intelligence Foundations, 9.0

– Lawson Security Administration, 9.0

– Lawson Security Advanced Rule Writing Workshop, 9.0

– LSF 9.0 Administration for Migration from Environment 8.0.3

– System i System Administration, 9.0

– Payroll Process, 8.1/9.0

– General Ledger, 8.1/9.0

– Report Writer for General Ledger,. 8.1/9.0

– Strategic Sourcing, 9.0

– Additional courses to be announced this month

Find out more! www.lawson.com/cue2009

04/19/23

Summary and Questions

Who is Lawson Learning (no longer “the best kept secret?”)

Our Vision

How you see us

How we support Lawson Customers

Learning Options

What we’ve improved since 2007

Learning Tracks


New courses

New Website

Lawson Learning 2008 Judith White Director, Lawson Learning International.

Documents

Transcript of Lawson Learning 2008 Judith White Director, Lawson Learning International.