Large Scale Deployment of Mobile Work Management
15
APPA 2013: Annual Conference and Exhibition Large Scale Deployment of Mobile Work Management Sam DiBari, Manager of Operations Business Support Jen Whiting, Manager of Facilities Business Integration Joe Morgan, Director of Grounds and Building Maintenance Nassau Hall, circa 1756
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Large Scale Deployment of Mobile Work Management. Nassau Hall, circa 1756. Sam DiBari , Manager of Operations Business Support Jen Whiting , Manager of Facilities Business Integration Joe Morgan , Director of Grounds and Building Maintenance. - PowerPoint PPT Presentation
Transcript of Large Scale Deployment of Mobile Work Management
APPA 2013: Annual Conference and Exhibition
Large Scale Deploymentof Mobile Work Management
Sam DiBari, Manager of Operations Business Support Jen Whiting, Manager of Facilities Business IntegrationJoe Morgan, Director of Grounds and Building Maintenance
Nassau Hall, circa 1756
600 ACRES200 BUILDINGS11M SQ. FT.8,081 STUDENTS1300 HOUSING
UNITS
Princeton University Facts and Figures
Mobile Work Management 2013
The days before our CMMS went Mobile !
Mobile Work ManagementMOBILE WORK MANANGEMENT
4
Background
• Staff ≈ 600 • Work orders ≈ 63,000 per year
• Maintenance• Grounds• Custodial• Utility plant• Housing staff• Project managers• Centralized trade shops• Truck-based operation
Mobile Work Management 2013MOBILE WORK MANANGEMENT
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[NATIVE] MAXIMO
MOBILEAD HOC REPORTING
MOBILE WOs
ONLINEWO REQUESTS
Pathways to Data
5MOBILE WORK MANANGEMENT
Mobile Work Management 2013
WirelessNetwork
+Software
+Mobile
Hardware
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Mobile Components
MOBILE WORK MANANGEMENT
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Mobile Work Management
• >200 devices deployed• Maintenance• Custodial• Utility plant• Project managers
• Paperless work orders• Requires minimal training • Works on several popular devices• Can perform any Maximo feature• Does not alter native Maximo• Attach a photo to a work order• Display document attachments• Real-time WO status updates• Screens tailored to our specific needs
Mobile Environment
MOBILE WORK MANANGEMENT
335 Maximo Users205 EZMaxMobile Licenses
*July 2013*
MOBILE WORK MANANGEMENT
• Paint Shop• Sherwin-Williams color matching app
• Roof Shop• Attach photo to work order of a condition 60’ in the air
• All Shops• Shop staff are now in the email world
• Vehicle Use Reduction• Fewer trips back to the central shops for next work order
• Building Services• Starts at 4:00 AM – views previous night’s water leak work order
• Supervisors Review & Assign New Work Orders Faster• Even if they are in a meeting or away from the office
Improving Efficiency
• Increased work orders generated by our staff• Quick access and easy to use mobile tool in the hands of many staff members
• Faster shop response time in emergencies• Princeton Mobile searchable campus map speeds up navigation
• Instant mobile ad hoc reporting tool• Mobile reporting tool with query results available on the fly
• Increased customer satisfaction• Customers can now see status of their work orders• We sometimes show up within minutes of them calling us• Pest control technician checks for new work orders before leaving a building
Improving Service Delivery
MOBILE WORK MANANGEMENT
• Supervisor Views
• Technician Views
• Customer View
• Mobile Ad Hoc Reporting
Live Demo
MOBILE WORK MANANGEMENT
• Mobile work management• Paperless transactions• Mobile reporting• Timely updates of WO status• Reduced vehicle trips to central shops for work orders• Workload views tailored to user• Hardware flexibility• Near-zero customizations of software
• Improved customer service– see status of their WOs– faster WO turnaround time
• Better documentation on transactions (photos & docs)
• Minimal staff training• Increased stewardship of campus• Well positioned for future
technology roll outs– e-tools (requisitions + vendors)– direct labor entry
Summary of What we Gained
MOBILE WORK MANANGEMENT
Recent Developments• Viewing basic floor plans on mobile device• Display of hazard/special “alerts” on WOs• Mobile inspection feature• Direct labor entry onto work orders• Mobile Dashboard/KPI Displays
Future Feature Enhancements• Linking work order location to the building floor plan• Kiosks for staff not getting mobile• Mobile Project Tracking module• Link to BAS for run times on equip• Links to O & M documents
What’s in the Works for Maximo
MOBILE WORK MANANGEMENT
Mobile Dashboard KPIs
MOBILE WORK MANANGEMENT
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Message to: Decision Makers
MOBILE WORK MANANGEMENT
