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Volunteer contacts for languages other than those listed above may be available from Inter-Cultural Neighbourhood Social Services 905-273-4884, www.icnss.ca

Language interpretation

Language interpretation of this BrochureThis brochure offers information about City and Regional services and a wide variety of leisure, arts, recreation and sports activities for all ages. Note: The languages listed on this page are based on Statistics Canada’s total population by mother tongue for the top languages spoken in Mississauga at the time of printing. While this brochure is only available in English, interpretation of this brochure is available through the following agencies:

Arabic

Catholic Cross-Cultural Services 905-273-4140, www.ccspeel.org

Chinese (Cantonese, Mandarin)

the Cross-Culture Community Service Association (Mississauga Office) 905-615-9500, www.tccsa.on.ca, Catholic Cross-Cultural Services 905-273-4140, www.ccspeer.org

FrenchCette brochure donne l’information au sujet de la ville et des services offerts dans la région, dans le domaine des loisirs, des arts et des sports pour tous les âges. Pour avoir une traduction de ce document, contactez: inter-Cultural Neighbourhood Social Services 905-273-4884, ext. 213, www.icnss.ca

italianQuest’opuscolo offre informazioni su servizi municipali e regionali, e su una vasta gamma di attività ricreative, artistiche e sportive per tutte le età. Per ulteriori chiarimenti circa il contenuto di questo opuscolo, si prega di rivolgersi ad una delle seguenti agenzie: Malton Neighbourhood Services 905-677-6270, www.mnsinfo.org

Polish (interpretation also available in Croatian, Serbian, Russian)W tym przewodniku znajdziecie Państwo informacje na temat usług miejskich i regionalnych oraz zajęć rekreacyjnych, sportowych i plastycznych oferowanych dla osób w każdym wieku. W celu uzyskania informacji w języku polskim proszę się zgłosić do jednej z niżej wymienionych organizacji: dixie Bloor Neighbourhood Centre 905-629-1873, www.dixiebloor.ca

PortugueseEsta brochura oferece informacoes sobre a grande variedade de actividades, e programas de recreo, para todas as idades, na nossa cidade e Regiao. A interpretacao desta brochura pode ser adquirida nas agencias seguintes: Catholic Cross-Cultural Services 905-273-4140, www.ccspeel.org

Punjabi (interpretation also available in Hindi, tamil)

india Rainbow Community Services of Peel 905-275-2369, www.indiarainbow.org Malton Neighbourhood Services 905-677-6270, www.mnsinfo.org

SpanishEste folleto ofrece información acerca de los servicios Municipales y Regionales y de la gran variedad de actividades como arte, recreación y deportes para todas las edades. La interpretación de este folleto esta disponible en la siguiente agencia: Catholic Cross-Cultural Services 905-273-4140, www.ccspeel.org

tagalog (interpretation also available in Korean)Ang talaan na ito ay naghahandog ng impormasyon ukol sa mga serbisyo ng lunsod at kapaligiran at gayun din sa mga iba’t-ibang gawain sa sining, pang-libangan at pang-kalakasan para sa bata at matanda. Interpretasyon ukol sa talaan na ito ay maaaring kunin sa mga sumusunod na ahensiya: inter-Cultural Neighbourhood Social Services 905-273-4884, ext. 213, www.icnss.ca

urdu (interpretation also available in Hindi, tamil)

inter-Cultural Neighbourhood Social Services 905-273-4884, ext. 213, www.icnss.ca Malton Neighbourhood Services 905-677-6270, www.mnsinfo.org

Vietnamese

dixie Bloor Neighbourhood Centre 905-629-1873, www.dixiebloor.ca

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City Guide Contents

introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Language Interpretation of this Brochure. . . . . . . . . . . . . 1Frequently Called Numbers and Hotlines. . . . . . . . . . . . . 4Mayor’s Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7City of Mississauga . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Your Local Government . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 10

City of Mississauga Services . . . . . . . . . . . . . . . . . . . . . . 14Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Animal Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15City Clerk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17City Souvenirs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Civic Centre Tours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Compliance and Licensing Enforcement. . . . . . . . . . . . . 22Events & CommunityFesitivals . . . . . . . . . . . . . . . . . . . . 24Mississauga Business Enterprise Centre . . . . . . . . . . . . 26Mississauga’s Heritage . . . . . . . . . . . . . . . . . . . . . . . . . . 26Mississauga Fire & Emergency Services. . . . . . . . . . . . . 30Mississauga Friendship Association . . . . . . . . . . . . . . . 33Mississauga Library System . . . . . . . . . . . . . . . . . . . . . . 34Mississauga Transit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36New Residential Subdivisions. . . . . . . . . . . . . . . . . . . . . 39Parking Enforcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Planning and Building . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Property Tax Information . . . . . . . . . . . . . . . . . . . . . . . . . 46Tax Questions & Answers. . . . . . . . . . . . . . . . . . . . . . . . . 46Recognition. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Riverwood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Safe City Mississauga . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Transportation and Works . . . . . . . . . . . . . . . . . . . . . . . . 49Road Watch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Pedestrian Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Roads and Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Seasonal Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Living Green . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Air Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Anti-Litter Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Don’t Be a Litterbug!. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Stash Your Trash or Lose Your Cash. . . . . . . . . . . . . . . . . 57Anti-Litter Ambassadors . . . . . . . . . . . . . . . . . . . . . . . . . 57LitterNot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Pesticide Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Storm Water Drainage . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Tree Permit By-Law . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Welcome to Active Mississauga Welcome to the fall 2008/winter 2009 edition of Active Mississauga—your one-stop magazine for City information and all Recreation and Parks programs.

About Active MississaugaActive Mississauga is published and distributed semi-annually to residents during the winter and summer seasons. While we make every effort to ensure that all residents receive a copy on distribution, we do experience some difficulties gaining access to some apartment and condominium complexes.If you do not regularly receive a copy of this magazine and would like to, please ensure that your building management is aware of your request so our carriers may gain access for delivery. Active Mississauga is also available for pick-up throughout the year by visiting your local Mississauga community centre, library or arena.

On the CoverBreak dancing or “breaking” is a great way to get active. Check out the break dancing and hip hop programs offered in this book and learn how to perform a “freeze” as featured on the cover. The cover was selected to highlight the City’s Youth Plan initiatives currently underway—check the City’s website for details.

The cover photo was taken in the Mississauga Civic Centre Sculpture Court in front of a piece of art commissioned by the Art Gallery of Mississauga.

Featured on the cover of the latest edition of Active Mississauga from the left: KC Armstrong (photographer), Ben De Santis (graphic designer), Andy Vanderkaay (photographer assistant), Neil Rodman (graphic designer) and upfront bboy Marcelino “Frost Flow” DaCosta from the Ground Illusionz crew.

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Active Mississauga—Recreation and Parks . . . . . . . . . . 65

Facility Map, index and Locations . . . . . . . . . . . . . . . . . . 67

Registration information . . . . . . . . . . . . . . . . . . . . . . . . . 72

Aquatics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Swimming Lesson Information . . . . . . . . . . . . . . . . . . . . 80Pool Shutdowns/Holiday Closures . . . . . . . . . . . . . . . . . 80Pool Locations/Office Hours . . . . . . . . . . . . . . . . . . . . . . 81Swimming Activity Description Charts . . . . . . . . . . . . . . 86Leadership Courses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94Adult Courses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Arts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148Preschool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148Youth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150Family . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152Adult . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Camps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156Full Day/Half Day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Cycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

dance, drama & Music . . . . . . . . . . . . . . . . . . . . . . . . . .160Preschool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160Youth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162Adult . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Facility Rentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174

Fitness/Active Living . . . . . . . . . . . . . . . . . . . . . . . . . . . .178Youth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182Family . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183Adult . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183Senior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Forestry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204

General interest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .210Preschool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210Youth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215Family . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221Adult . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222Senior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Golf Courses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227

Hershey Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .228

Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229

Living Arts Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .232

March Break . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241

Meadowvale theatre . . . . . . . . . . . . . . . . . . . . . . . . . . . .257

Museums . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .258

Older Adult . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .259

Skating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .271Public Skating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271Tim Hortons Holiday Skating . . . . . . . . . . . . . . . . . . . . . 272Skating Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Sports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .282Preschool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282Youth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291Family . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308Adult . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Visual Arts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .321

Volunteer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .322

youth Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .323

Community Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . .324

Advertising Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . .335

index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .351

2008 editorial Board:Communications Services: Sonja Banic (Manager, Public Affairs); Tina Mackenzie (Manager, Creative Services); Catherine Monast (Team Leader Media/External Communications); Ivana Tomas (Public Affairs Consultant); Neil Rodman (Graphic Designer, Creative Services).

Recreation and Parks: Stu Taylor (District Manager, Operational Planning); Beverly Litman (Manager, Customer Service Centre); Darryl McWilliam (Manager, Customer Service Centre).

Distribution: Fall: Active Mississauga—August 2008 (contains a complete guide to City services and Recreation & Parks activity information). Spring: Active Mississauga - February 2008 (contains Recreation & Parks activity information).

For Editorial Comments: Contact Catherine Monast at 905-615-3200, ext. 5046 or e-mail at catherine.monast@mississauga.ca.

For Advertising Rates and Booking: Contact Justin Agius at 905-615-3200, ext. 5043 or e-mail at justin.agius@mississauga.ca.

Spring Guide Ad Booking Begins October 2008.

Cover Photography: KC Armstrong

Published by: Webcom Inc.

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Contact Us At The City Of MississaugaCall 905-896-5000 and a Customer Service Advisor can answer your questions about municipal services or put you in touch with someone who can. If you are trying to reach a City of Mississauga employee, please call 905-615-3200 and enter their extension, or enter 1 to access the Employee Directory.

The City of Mississauga’s award-winning website also provides information and a growing number of online services at www.mississauga.ca. If you would like to visit us in person, the Information Desk at the Civic Centre—Great Hall is open from 8:30 am to 4:30 pm, Monday to Friday.

City of Mississauga 300 City Centre Dr. Mississauga, ON L5B 3C1

TTY: 905-896-5151 (hearing impaired) FAX: 905-615-4081 Email: public.info@mississauga.ca

Frequently Called NumbersEmergencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . call 9-1-1Ambulance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-844-4242Fire & Emergency Services Communications

(non-emergency) . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-456-5700Peel Regional Police. . . . . . . . . . . . . . . . . . . . . . . . . . . 905-453-3311Transportation and Works (After Hours Emergency). . 905-615-3000

City of Mississauga Members of Council

MayorHazel McCallion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5555

CouncillorsCarmen Corbasson. . . . . .Ward 1. . . . . . . . . . . . . . . . 905-896-5100Patricia Mullin. . . . . . . . . .Ward 2. . . . . . . . . . . . . . . . 905-896-5200Maja L.A. Prentice. . . . . . .Ward 3. . . . . . . . . . . . . . . . 905-896-5300Frank Dale . . . . . . . . . . . . .Ward 4. . . . . . . . . . . . . . . . 905-896-5400Eve Adams. . . . . . . . . . . . .Ward 5. . . . . . . . . . . . . . . . 905-896-5500Carolyn Parrish . . . . . . . . .Ward 6. . . . . . . . . . . . . . . . 905-896-5600Nando Iannicca. . . . . . . . .Ward 7. . . . . . . . . . . . . . . . 905-896-5700Katie Mahoney . . . . . . . . .Ward 8. . . . . . . . . . . . . . . . 905-896-5800Pat Saito . . . . . . . . . . . . . .Ward 9. . . . . . . . . . . . . . . . 905-896-5900Sue McFadden . . . . . . . . .Ward 10. . . . . . . . . . . . . . . 905-896-5010George Carlson. . . . . . . . .Ward 11. . . . . . . . . . . . . . . 905-896-5011

Municipal Services

AAccessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-3608Accessibility TTY Hearing Impaired. . . . . . . . . . . . . . . 905-615-3411Animal Services Emergency Dispatch . . . . . . . . . . . . 905-896-5858Animal Services Shelter. . . . . . . . . . . . . . . . . . . . . . . . 905-896-5864Assessment Rolls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5000

BBenares Historic House & Visitor Centre . . . . . . . . . . 905-615-4860Birth Registrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5000Bradley Museum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-4860BraeBen Golf Course . . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-4653Building Inquiries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5622Building Inspections . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5660Building Permits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5619Business Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5016Business and Trade Licences. . . . . . . . . . . . . . . . . . . . 905-896-5558By-law Enforcement . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5655

CCat Licence Registration . . . . . . . . . . . . . . . . . . . . . . . 905-896-5000Cemeteries (City-owned) . . . . . . . . . . . . . . . . . . . . . . . 905-615-4100Chapel Booking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-4100Charity Gaming Licence . . . . . . . . . . . . . . . . . . . . . . . 905-896-5559Clerk’s Office. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5000Collections Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5575Committee of Adjustment . . . . . . . . . . . . . . . . . . . . . . 905-896-5442Communications Division . . . . . . . . . . . . . . . . . . . . . . 905-896-5000Council Agendas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5000Courthouse—Provincial Offences. . . . . . . . . . . . . . . . 905-615-4500Credit Village Marina . . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-4880Curb Cuts Permit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-4950

dDeath Registrations . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5000Dog Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5000

eEconomic Development Office . . . . . . . . . . . . . . . . . . 905-896-5016Elections (Municipal) . . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-VOTEEngineering & Works Division. . . . . . . . . . . . . . . . . . . 905-615-3000Excess Load Permits. . . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-4950

FFacility Rentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-4100Fencing By-law . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5000Filming on City Property. . . . . . . . . . . . . . . . . . . . . . . . 905-306-6150Finance Division . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5266Fire and Emergency Services Headquarters . . . . . . . 905-615-3777

Communications (non-emergency) . . . . . . . . . . . . 905-456-5700 Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1-1 Fire Prevention/Plans Exam.. . . . . . . . . . . . . . . . . . 905-896-5908

Flooding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-3000Forestry/Parks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-4100

GGrass Cutting on Boulevards/Parks . . . . . . . . . . . . . . 905-615-4100

HHuman Resources Division . . . . . . . . . . . . . . . . . . . . . 905-896-5035

LLakeview Golf Course. . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-4653Lakefront Promenade Marina . . . . . . . . . . . . . . . . . . . 905-615-4870Library System Information. . . . . . . . . . . . . . . . . . . . . 905-615-3500

MMaps—Street Guide/Property/Topographical . . . . . 905-615-3347Marriage Licence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5000MBEC (Mississauga Business Enterprise Centre) . . . 905-615-4460Mississauga Library System . . . . . . . . . . . . . . . . . . . . 905-615-3500Mississauga Transit . . . . . . . . . . . . . . . . . . . . . 905-615-INFO (4636)

Frequently Called Numbers

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OOccupancy Permits . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5581

PParking Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5678Park Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-4999Parks Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-4100Parks Permits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-4100Planning & Building Department

Building Inquiries . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5622 Planning Inquiries . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5511

Pool Permits/Fencing. . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5655Property Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5655Property Taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5575Purchasing/Tenders. . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5233

RRecreation & Parks Division . . . . . . . . . . . . . . . . . . . . 905-615-4100

Facility Booking . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-4100 Program Registration . . . . . . . . . . . . . . . . . . . . . . . 905-615-4100

Road Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-3000Road Occupancy

Construction Permits. . . . . . . . . . . . . . . . . . . . . . . . 905-615-4950 Special Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-3638

SSenior Centre—Cawthra . . . . . . . . . . . . . . . . . . . . . . . 905-615-4810Sign Permits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-4046Skateboard Park (at Iceland). . . . . . . . . . . . . . . . . . . . 905-615-4680Small Business Self Help (MBEC) . . . . . . . . . . . . . . . . 905-615-3275Snow Removal . . . . . . . . . . . . . . . . . . . . . . . . 905-615-SNOW (7669)Sport Field Rentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-4100Square One Older Adult Centre. . . . . . . . . . . . . . . . . . 905-615-3207Storm Sewers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-3000

tTaxes—Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5575Tours of Mississauga Civic Centre. . . . . . . . . . . . . . . . 905-896-5000Traffic Lights/Signals. . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-3022Traffic Signs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-3022Transit

(Customer Service, Information, Lost and Found). 905-615-4636 TTY (hearing impaired). . . . . . . . . . . . . . . . . . . . . . . 905-615-3886Transportation & Works Department . . . . . . . . . . . . . 905-615-3000Trees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-4100

VVehicle Licensing (Taxi/Tow/Vending) . . . . . . . . . . . . 905-896-5643

WWorks (Transportation & Works Department) . . . . . . 905-615-3000

ZZoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5581

City of Mississauga Affiliates

Art Gallery of Mississauga. . . . . . . . . . . . . . . . . . . . . . 905-896-5088Hershey Centre. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-802-9100Living Arts Centre—Administration . . . . . . . . . . . . . . 905-306-6100Living Arts Centre—Box Office. . . . . . . . . . . . . . . . . . . 905-306-6000Living Arts Centre—Live Cuisine . . . . . . . . . . . . . . . . . 905-306-6116Mayor’s Youth Advisory Committee . . . . . . . . . . . . . . 905-896-5071Mississauga Arts Council . . . . . . . . . . . . . . . . . . . . . 905-615-4278Mississauga Civic Centre Child Care Centre. . . . . . . . 905-896-5633Safe City Mississauga . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-6272

Mississauga Garden Council. . . . . . . . . . . . . . . . . . . . 905-279-5878Mississauga Heritage Foundation . . . . . . . . . . . . . . . 905-828-8411Mississauga Sports Council . . . . . . . . . . . . . . . . . . . . 905-896-5853Mississauga Tourism . . . . . . . . . . . . . . . . . . . . . . . . . . 905-896-5998Tower Garden Cafe . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-615-3111

Federal and Provincial Governments

Federal RepresentativesNavdeep Singh Bains,

MP Mississauga—Brampton South . . . . . . . . . . . . 905-795-5220Albina Guarnieri, MP Mississauga East—Cooksville. 905-566-0009Wajid Khan, MP Mississauga—Streetsville . . . . . . . . 905-812-1811Gurbax Malhi, MP Bramalea—Gore-Malton . . . . . . . 905-790-9211Omar Alghabra, MP Mississauga—Erindale . . . . . . . 905-897-1952Paul Szabo, MP Mississauga South . . . . . . . . . . . . . . 905-822-2111

Provincial RepresentativesBob Delaney, MPP Mississauga—Streetsville. . . . . . 905-569-1643Peter Fonseca, MPP Mississauga East—Cooksville . 905-238-1751Dr. Kuldip Kular,

MPP Bramalea-Gore-Malton-Springdale. . . . . . . . 905-799-3939Amrit Mangat,

MPP Mississauga-Brampton South . . . . . . . . . . . . 905-696-0367Vic Dhillon, MPP Brampton West Mississauga . . . . . 905-796-8669Charles Sousa, MPP Mississauga South . . . . . . . . . . 905-822-7898Harinder Takhar, MPP Mississauga—Erindale . . . . . 905-897-8815

Other Agencies/Governments

AAnimal Cruelty (Ontario S.P.C.A.) . . . . . . . . . . . . . . 1-888-668-7722Assessment Office

(Municipal Property Assessment Corp.) . . . . . . 1-866-296-6722

BBusiness Registration

(Ministry of Consumer Business) . . . . . . . . . . . . 1-800-361-3223

CCanada Pension/Old Age Security . . . . . . . . . . . . . 1-800-277-9914Canada Post . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-267-1177Canada Revenue Agency

Business Information . . . . . . . . . . . . . . . . . . . . . 1-800-959-5525 Child Tax Benefit. . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-387-1193 Forms & Publications. . . . . . . . . . . . . . . . . . . . . . 1-800-959-2221 GST Tax Credit. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-959-8287

Individual Income Tax . . . . . . . . . . . . . . . . . . . . . 1-800-959-8281Children’s Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-363-6131Children Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-791-1585Citizenship and Immigration. . . . . . . . . . . . . . . . . . 1-888-242-2100Community Living. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-542-2694Composting (Region of Peel) . . . . . . . . . . . . . . . . . . . . 905-791-9499Consumer Protection

(Ministry of Government Services). . . . . . . . . . . . . 416-326-8800Courthouses

Ontario Court of Justice . . . . . . . . . . . . . . . . . . . . . . 905-456-4700 Family . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-456-4700 Criminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-456-4700 Superior Court of Justice (Civil, Small Claims) . . . . 905-456-4700

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Frequently Called Numbers

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dDistress Centre of Peel (Crisis Phone). . . . . . . . . . . . . 905-278-7208Driver Examination Centres

59 First Gulf Blvd, Brampton. . . . . . . . . . . . . . . . . . 905-793-4332 5555 Eglinton Ave W, Etobicoke. . . . . . . . . . . . . . . 416-695-0621

2035 Cornwall Rd, Oakville . . . . . . . . . . . . . . . . . . 905-845-5761Driver’s License Offices Square One. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-276-4357 Highpoint Mall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-629-1364 Sheridan Centre. . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-855-2122 Streetsville . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-826-6151

eEducation

Dufferin-Peel Catholic District School Board. . . . . 905-890-1221 Peel District School Board. . . . . . . . . . . . . . . . . . . . 905-890-1099

FFederal Government Information . . . . . . . . . . . . . . 1-800-622-6232Foodpath. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-270-5589

GGarbage (Region of Peel) . . . . . . . . . . . . . . . . . . . . . . . 905-791-9499GO Transit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416-869-3200

HHealth Department (Region of Peel) . . . . . . . . . . . . . . 905-799-7700Hospitals

The Credit Valley Hospital . . . . . . . . . . . . . . . . . . . . 905-813-2200 The Trillium Health Centre. . . . . . . . . . . . . . . . . . . . 905-848-7100

Housing (Region of Peel) . . . . . . . . . . . . . . . . . . . . . . . 905-453-1300Human Resources and Skills Development Canada (employment

insurance, social insurance numbers, jobs) . . . 1-800-206-7218 HRDC Centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-608-7000

2525 Dixie Rd., Mississauga East 3085 Glen Erin Drive, Mississauga West 6877 Goreway Drive, Malton

LLand Registry Office (Peel). . . . . . . . . . . . . . . . . . . . . . 905-874-4008Landlord & Tenant Board. . . . . . . . . . . . . . . . . . . . . 1-888-332-3234

MMississauga Board of Trade . . . . . . . . . . . . . . . . . . . . 905-273-6151Multicultural Inter-Agency Group of Peel . . . . . . . . . . 905-270-6252

OOHIP (Ontario Health Insurance Plan) . . . . . . . . . . . . 905-275-2730Ontario S.P.C.A. Peel Branch . . . . . . . . . . . . . . . . . . 1-888-668-7722Ontario Travel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-668-2746Ontario Works (Region of Peel) . . . . . . . . . . . . . . . . . . 905-793-9200

PPassports (Canadian). . . . . . . . . . . . . . . . . . . . . . . . 1-800-567-6868Peel Community Mediation Service . . . . . . . . . . . . . . 905-273-4884Peel Regional Police . . . . . . . . . . . . . . . . . . . . . . . . . . 905-453-3311

3030 Erin Mills Pkwy (11 Division). . . 905-453-3311, ext. 1100) 4600 Dixie Rd. (12 Division) . . . . . . . . 905-453-3311, ext. 1200) 7750 Hurontario St. (22 Division). . . . 905-453-3311, ext. 2200) 2951 Convair Dr. (Airport Division). . . 905-453-3311, ext. 3100)Peel Regional Police Community Stations

100 City Centre Drive. . . . . . . . . . . . . . . . . . . . . . . . 905-456-5839 3476 Glen Erin Drive . . . . . . . . . . . . . . . . . . . . . . . . 905-456-5818 7205 Goreway Drive . . . . . . . . . . . . . . . . . . . . . . . . 905-677-3534 3038 Hurontario Street . . . . . . . . . . . . . . . . . . . . . . 905-306-8222

264 Lakeshore Rd. East. . . . . . . . . . . . . . . . . . . . . . 905-456-5840 6677 Meadowvale Town Centre Circle. . . . . . . . . . 905-858-5970

85 Queen Street South . . . . . . . . . . . . . . . . . . . . . . 905-456-5815 2057 Royal Windsor Drive. . . . . . . . . . . . . . . . . . . . 905-456-5820

Poison Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416-813-5900Postal Codes free at www.canadapost.ca . . . . . . . 1-866-607-6301Provincial Government Information . . . . . . . . . . . . . . 416-326-1234P.S.T. (Provincial Sales Tax) . . . . . . . . . . . . . . . . . . . . . 905-273-9490

RRegion of Peel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-791-7800Registrar General (Office of) . . . . . . . . . . . . . . . . . . . . 416-325-8305Rent Control/Tenant/Landlord . . . . . . . . . . . . . . . . 1-888-332-3234

SSanitary Sewers (Region of Peel) . . . . . . . . . . . . . . . . 905-791-7800Social Services/Welfare (Region of Peel) . . . . . . . . . . 905-793-9200Square One Youth Centre . . . . . . . . . . . . . . . . . . . . . . 905-566-1883Street Lights (Enersource) . . . . . . . . . . . . . . . . . . . . . 905-566-2718

tTelehealth Ontario . . . . . . . . . . . . . . . . . . . . . . . . . . 1-866-797-0000Transhelp (Region of Peel). . . . . . . . . . . . . . . . . . . . . . 905-791-1015Transportation (Ontario Ministry Info) . . . . . . . . . . . . 416-235-4686TTC Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .416-393-INFO

uUtilities

Bell Canada Residential/Business Service . . . . . . 905-310-2355 Enbridge Consumers Gas . . . . . . . . . . . . . . . . . . . . 416-492-5000 24-Hour Emergency Service . . . . . . . . . . . . . . . 416-447-4911 Enersource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905-273-7425 Rogers Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416-448-7374 Water (Region of Peel) . . . . . . . . . . . . . . . . . . . . . . . 905-791-8711

VVendors Permits (Ministry of Finance) . . . . . . . . . . . . 905-273-9490

WWaste Management (Region of Peel)

Appliance Pick-up, Recycling, Composting, Garbage pick-up, Tags, and Hazardous Waste . . . 905-791-9499

Welfare/Social Services (Region of Peel) . . . . . . . . . . 905-793-9200

yYMCA Employment Centre. . . . . . . . . . . . . . . . . . . . . . 905-276-9329

Mayor’s Message

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Mayor’s Message

Dear Residents,

On behalf of my colleagues on Council, I am pleased to present the 2008/2009 fall edition of Active Mississauga, your guide to the City’s recreation and leisure programs. Also included in this issue is the annual City Guide which outlines City services and information in one easy-to-use reference source.

Mississauga continues to be a wonderful place to live and work. My colleagues on Council and I have worked hard to make Mississauga dynamic and exciting while setting the standard of healthy living. The City has formed an important new committee of Council, the Environmental Advisory Committee (EAC) to support our goal of “Living Green.” Its objectives are to help develop an environmental plan, protect our environment and promote green development. We have many initiatives underway to ensure a thriving and people-oriented city well into the future.

City staff are working on two important strategies, the Youth Plan and the Older Adult Project. We need to better understand these two important segments of our community and how we can best serve them. Both of these plans will help us prepare for the future. Mississauga’s population is aging and of course the youth in Mississauga represent the leaders of tomorrow.

Another exciting project is the Mississauga Bus Rapid Transit (BRT) Project — a two-lane bus-only roadway for both Mississauga and GO Transit that will serve thousands of riders each day. Once the BRT is complete, you will be able to travel through Mississauga and the GTA much more quickly. The first phase is expected to be completed by 2012 and we are developing it in partnership with GO Transit and our provincial and federal governments.

Last year, Mississauga launched Our Future Mississauga — Be Part of the Conversation, one of the largest community engagement initiatives ever undertaken by the City. We connected with almost 100,000 stakeholders through presentations, events, media and the great “puzzle piece” campaign. We will use the information we received to develop a vision and new Strategic Plan that will shape our City in the next 40 years.

Please continue to visit our City’s website for updates on all these projects. I want to thank you for coming out to public meetings, events and volunteering. Your participation is what makes our City strong. I hope you will take advantage of all the programs the City of Mississauga has to offer and continue to support our healthy city vision by becoming more physically active.

Sincerely,

Mayor Hazel McCallion, C.M.

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City of Mississauga

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Council’s RoleAs representatives of the people of Mississauga, it is City Council’s role to ensure that the right services are delivered at a reasonable cost to residents.

Having both legislative and executive responsibilities, City Council deals with matters which require policy direction, by-laws or by-law amendments, and responses or actions to pertinent issues. It is also Council’s responsibility to ensure that plans developed to guide future development in the City are in the best interest of residents.

City Council also strives to ensure that decisions made at the provincial and federal level align with Council’s decisions on issues that affect Mississauga’s residents and businesses.

the Mayor’s Special RoleThe Mayor, who represents all residents of the City, serves as the chairperson for all Mississauga Council meetings. As head of Council, the Mayor oversees its efficient operation, and signs all by-laws which are approved by Council. The Mayor is also the ceremonial head of Mississauga and represents the City at both private and public events.

Councillors’ Special RolesWhile all members of Council are fully involved with the discussion and resolution of City-wide issues, Councillors are specifically responsible for ensuring that the issues of concern to residents in their wards are voiced.

City ServicesSome of the services that the City of Mississauga is responsible for include:

School BoardsThe Peel District School Board and Dufferin-Peel Catholic District School Board consist of directly elected trustees. While the City of Mississauga collects taxes on behalf of the school board, since January 1998 the Province of Ontario determines the amount of school taxes to be paid. The members of City and Regional Council do not have any authority over school boards or their tax rates. If you have questions about the school boards or their taxes, contact:

Peel District School Board . . . . . . . . . . . . . . . . . . . . . 905-890-1099Dufferin-Peel Catholic District School Board . . . . . . 905-890-1221

Sout

hdow

n R

oad

Lake Ontario

• Animalservices

• Birthregistrations

• Boulevardmaintenance

• Buildingpermits

• By-lawenforcement

• Civilmarriages

• Communitycentreoperations and maintenance

• Crossingguards

• Fireprotection

• Libraryservices

• Licensing

• Parksmaintenance

• Planning

• Recreationandaquaticsprograms

• Roadandsidewalkrepair

• Sewer,bridgeandwatercourse

• Trafficmanagement

• Transit

• Wintermaintenance

your Local Government

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City CouncilThe body that governs the City of Mississauga is City Council which includes a Mayor and Council members. The Mayor represents all residents in Mississauga and is elected by all registered voters. Councillors represent specific areas known as wards and are directly elected by registered voters in each ward.

Region of Peel CouncilThe Region of Peel includes the City of Mississauga, City of Brampton and Town of Caledon. Mississauga’s Mayor and members of Council also represent the residents of Mississauga on the Region of Peel Council.

For more information about the Region of Peel and Regional Services, see pages 62-64.

Members of CouncilTo the right are the members of Council for the December 2006 to November 30, 2010 term. A ward boundaries map, with major roads labelled, is also included to help you identify the ward in which you live.

For assistance in determining your ward, please call 905-896-5000.

Ward Boundaries

Councillor inquiries: 905-896-5081 Fax: 905-896-5463Note: The telephone numbers for each ward and the Mayor’s Office are permanent and do not change following an election.

Members of Council

Mayor Hazel McCallion905-896-5555 Fax: 905-896-5879 mayor@mississauga.ca

Councillor Carmen CorbassonWard 1 905-896-5100 carmen.corbasson@mississauga.ca

Councillor Pat MullinWard 2 905-896-5200 pat.mullin@mississauga.ca

Councillor Maja PrenticeWard 3 905-896-5300 maja.prentice@mississauga.ca

Councillor Frank DaleWard 4 905-896-5400 frank.dale@mississauga.ca

Councillor Nando IanniccaWard 7 905-896-5700 nando.iannicca@mississauga.ca

Councillor Katie Mahoney Ward 8 905-896-5800 katie.mahoney@mississauga.ca

Councillor Pat Saito Ward 9 905-896-5900 pat.saito@mississauga.ca

Councillor Eve Adams Ward 5 905-896-5500 eve.adams@mississauga.ca

Councillor Carolyn Parrish Ward 6 905-896-5600 carolyn.parrish@mississauga.ca

Councillor Sue Mc FaddenWard 10 905-896-5010 sue.mcfadden@mississauga.ca

Councillor George CarlsonWard 11 905-896-5011 george.carlson@mississauga.ca

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Frequently Asked Questions

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Frequently Asked Questions

City Hall

What is the address of the Mississauga Civic Centre?The City of Mississauga, 300 City Centre Dr., Mississauga, Ontario, L5B 3C1

How do i get to the Mississauga Civic Centre?If you are coming from the QEW:

Exit on Hurontario St. (Hwy 10) and go north; turn left (west) on Burnhamthorpe Rd. W.; turn right (north) on Duke of York Blvd. Look for the building with the clock tower. The main entrance to the building is on the north side facing the Living Arts Centre.

If you are coming from Hwy 401, Hwy 403 (travelling west), or Hwy 407:

Exit on Hurontario St. (Hwy 10) and go south; turn right (west) on Rathburn Rd. W.; turn left (south) on Duke of York Blvd. Look for the building with the clock tower. The main entrance to the building is on the north side facing the Living Arts Centre.

If you are coming from Hwy 403 (travelling east):

Exit on Centre View Dr. and go east to Duke of York Blvd. Turn right, travel south, and look for the building with the clock tower. The main entrance to the building is on the north side facing the Living Arts Centre.

What is the population of the City of Mississauga?The population of Mississauga is approximately 700,000, making Mississauga the sixth largest city in Canada.

How do i obtain an Ontario birth certificate or marriage certificate?Birth or marriage certificate applications can be obtained from the City Clerk’s Office, Mississauga Civic Centre, 3rd Floor. The forms can also be downloaded from the Ontario Registrar General’s website at www.serviceontario.ca. For further information or to inquire on the status of an application, call 1-800-461-2156 or 416-325-3805.

How do i apply for employment with the City?To find out how to apply for jobs at the City or view career opportunities visit www.mycitycareer.ca for all the most up-to-date information.

The City of Mississauga offers an extensive variety of career opportunities. We hire engineers, business analysts, transit operators, landscape technicians, firefighters, fitness instructors, computer programmers, communication specialists, graphic artists, crossing guards, camp counsellors and more! Full time, part time, seasonal and student positions are available throughout the year.

The City of Mississauga values a diverse workforce and seeks to attract individuals who will work together to create and sustain a vibrant, healthy, safe and caring community.

Residents

does the City recognize special wedding anniversaries or birthdays?Mississauga residents celebrating milestone wedding anniversaries and birthdays are recognized. For more information, call 905-896-5000.

Where can i pay for my utility bills?Water and current hydro bills can be paid at the Cashier’s desk on the ground floor of the Mississauga Civic Centre. The hours of operation are Monday to Friday 8:15 am to 4:45 pm Utility bills can also be paid at a bank for a small fee or service charge.

Who can i call to discuss the drinking water in my neighbourhood?For inquiries regarding drinking water, contact the Region of Peel at 905-791-7800.

Where can i get a seniors’ annual/monthly bus pass and photo id?Seniors’ photo ID cards (new and replacement) may be obtained for $4.00 at the information counter in the City Centre Transit Terminal, 200 Rathburn Rd. W., Monday to Friday 7:00 am to 9:30 pm, Saturday 9:00 am to 6:30 pm and Sunday 11:00 am to 6:30 pm. You must present one piece of identification for proof of age (i.e.: Ontario Health Insurance Card (with photo), Ontario Driver’s licence, birth certificate, passport. Passes are available at the ticket counter in the Terminal.

How do i get a Library card?A library card is free for Mississauga residents or those who work, attend school or own property in the City. To get a library card, bring in identification with your name and address on it. If any changes occur such as a change of name, address or phone number, please let staff know right away. You can use your library card to borrow materials from any Mississauga library location.

Animal Services

do i have to get my dog licensed?Yes, all dogs in the City of Mississauga must be licensed. Lifetime registration (altered & microchipped) is $30.00 ($15.00 for owners 65 years and over); yearly license for neutered or spayed is $20.00 ($10.00 for owners 65 years and older); yearly license or microchip for unaltered is $40.00 ($20.00 for owners 65 years and older). Replacement tags are $5.00. For more information, call 905-896-5000.

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do i have to get my cat registered?Mississauga requires all cats be registered. Lifetime fee is $20 for spayed or neutered ($10 for owners 65 years and over); $40 for unaltered ($20 for owners 65 years and over). Replacement tags are $5. For more information, call 905-896-5000.

Where are the leash-free zones in Mississauga?There are approved leash-free zones for dogs in the following parks: Jack Darling; Totoredaca; Garnetwood; Etobicoke Valley; Quinippenon Meadows; and Parkway Belt Park. For more information about the City’s leash-free zones, call the hotline at 416-761-POOP (7667). Remember, dogs must be kept on a leash until they are inside the leash-free zones.

Who is responsible for picking up after dogs?Dog owners and walkers are responsible for cleaning up after their dogs. Please carry a scoop and bag with your dog off your property, and help keep our City clean. Owners who fail to “Stoop and Scoop” their dog’s excrement can be fined. All offences are subject to a fine of $90 plus a $20 service charge.

Who can i call about a barking dog?Excessive noise caused by a barking dog is contrary to the City of Mississauga Noise By-law 360-79. For more information, call 905-896-5655.

By-law enforcement

Who will help me combat vandalism, litter and graffiti in my neighbourhood?To report or take preventative measures residents should contact:

Parks Watch 24 Hour Hotline: 905-615-4060 Graffiti Hotline: 905-896-5655 Peel Regional Police: 905 453-3311 Safe City Mississauga: 905 615 6272 See page 49

My neighbour and i cannot agree on a fence between our shared property line. What can i do?The City of Mississauga does not become involved in disputes between neighbours over the erection of division fences. By-law 0075-2004 was enacted for the purpose of setting out standards and procedures to assist neighbours in resolving disputes in a fair and equitable manner. The by-law sets out a procedure to determine how the cost of the division fence shall be shared and provides that any amount so apportioned shall be recoverable under the Provincial Offences Act. If an adjoining owner fails to provide payment in accordance with a Notice of Intent issued by the land owner seeking to build a division fence, it is the land owner’s responsibility to initiate further proceedings to recover the share of the cost of the fence. A copy of the by-law can be found at www.mississauga.ca.

Where do i go for a pool enclosure permit application?Information and applications for erecting a swimming pool enclosure can be acquired from the Mississauga Civic Centre By-law Enforcement Office, ground floor by the west door entrance. For more information, call 905-896-5655.

Parking

Who should i contact if i have questions or concerns about parking in Mississauga?Contact Parking Enforcement at 905-896-5678, 8 am to 4 pm on weekdays. After 4 pm or on weekends, call 905-615-3000.

Why were my guests’ cars ticketed? they weren’t bothering anybody.If cars are ticketed for exceeding the designated time limit for parking on a residential street, it means that the City received a complaint and sent a Parking Control Officer in response.

Am i allowed to park over sidewalks to get an extra car in my driveway?Parking over sidewalks and on paved boulevards adjacent to driveways is not permitted.

Where can i park my car when my driveway is being repaired or if i’m having guests overnight?Parking in Mississauga is limited to three hours unless otherwise posted; therefore, on most streets you cannot park longer than three hours at any time. However, you can request a special consideration by contacting Parking Control at 905-896-5678 from 8 am to 4 pm on weekdays. After 4 pm or on weekends, call 905-615-3000.

Planning and Building

Where do i apply for a building permit?To apply for a building permit, go to the Mississauga Civic Centre, 9th floor. For more information, call 905-896-5619 or visit www.mississauga.ca/portal/residents/permits

What projects do not require a building permit?A building permit is not required for a detached accessory structure (any other building or structure other than the house) which measures less than 10m2 (108 sq.ft.) in area. Only one accessory structure is permitted per lot.

What is the zoning of my property?Each property is examined on an individual basis as the zoning may vary from one property to another. A municipal address and a legal description of the property are required to confirm zoning on a site. Please call 905-896-5581 for assistance.

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Can i widen my driveway and who do i contact?Prior to widening your driveway, you should contact the Zoning Plans Examination Section at 905-896-5581 to ensure compliance with the City’s Zoning By-law. If your subdivision is not yet assumed by the City, you must also obtain the developer’s permission to widen your driveway.

Where can i obtain a survey of my property?The City of Mississauga does not provide copies of property surveys. They may be obtained through the Land Registry Office, 7765 Hurontario St., Brampton, Ontario. For more information, call 905-874-4008.

Recreation and Parks

Who do i call to get a City tree inspected/planted/removed?The Forestry Unit is responsible for inspecting, planting and removing City-owned trees. City trees are usually located on the boulevard, which is the piece of grass between the sidewalk and the road. If there is no sidewalk, a tree inspection must be requested to determine tree ownership. For more information, call 905-615-4100.

When do i need a tree Removal Permit?No person shall injure or destroy five (5) or more trees each with a diameter greater than 15 cm (6 in) on a lot within one calender year without obtaining a permit.

Who do i call if i notice a burnt out light in a Mississauga park or trail?Call Facilities and Property Management at 905-615-4999. They are responsible for the maintenance of park lights.

Roads/Sidewalks/traffic/Seasonal Services

My streetlight is burnt out. Where do i call to have it replaced?Call Enersource at 905-566-2718 to report that the street light is not working.

We are planning a block party. Can we close off the road?The Transportation and Works Department will issue a permit (free of charge) for the closure of a local residential roadway for a period of less than 10 hours. The following must be submitted to the Traffic Operations Section four weeks prior to the event: cover letter with a contact name, address and phone number; date, start and finish time of event; signed petition by at least 80% of the residents directly affected by the road closure indicating their support. Once approved, a letter will be sent to you indicating that an appointment must be made to pick up a Road Occupancy Permit. For more information, call 905-615-3200, ext. 5131.

does my neighbourhood receive leaf pick-up service?The Transportation and Works Department provides curbside/ditch vacuum leaf pick-up in selected areas of Mississauga during the fall season only. This service is available to residents receiving the special delivered notice, which indicates the specific weeks leaves will be vacuumed. The schedule may vary depending on weather conditions and quantity of leaves in your area. For more information on leaf vacuum pick-up, call the Engineering & Works Division at 905-615-3000. For regular curb-side pick-up, call the Region of Peel at 905-791-9499.

How quickly will my street be sanded or plowed after a snowfall?Snow clearing operations for roads are done according to a Priority Route System:

First we clear major roads to achieve bare pavement. 1. These roads are the key routes for emergency vehicles, public transportation and the majority of street traffic. Examples are Hurontario St., Dundas, and Burnhamthorpe.

Once the major roads are clear, our snow clearing crews 2. move onto residential streets which are the majority of city roads. We may not be able to achieve bare pavement on residential streets, however our objective is to make them passable and safe to allow motorists to reach major roads. All residential streets receive the same level of service from their designated Works Yard but keep in mind that temperature and weather conditions may vary from one area to another within the City.

Lastly we clear cul de sacs, bends and dead-end streets. 3. Their configuration presents a unique challenge for snow operations. For cul de sacs, snow is generally pushed to the centre for storage. For bends and dead ends, snow is piled to the side of the road. Bus stops are also cleared at the end of a snow clearing operation.

The City’s objective is to complete snow clearing operations for roads within 24 hours after the end of a winter storm. Heavy snowfalls of more than 15 cm (6") or back-to-back storms can extend snow clearing operations to 48 hours or more after the end of a winter storm.

do we have to clear our own sidewalk? The City will clear snow on sidewalks that have been designated a “Priority Sidewalk.” Priority sidewalks are located on major roads, bus routes, and streets that access hospitals, schools and nursing homes. The City, in order to keep costs down, does not clear non-priority sidewalks. We ask residents to help keep these sidewalks in their neighbourhoods clear of ice and snow. Help your neighbour, especially seniors and disabled persons to clear their driveways and sidewalks.

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Because it is the City’s priority to have roads and streets cleared first, snow clearing operation for priority sidewalks is normally completed within 36 hours after the end of a winter storm.

Heavy snowfalls of more than 15 cm (6") or back-to-back storms can extend snow clearing operations for priority sidewalks beyond 36 hours after the end of a winter storm.

i am planning to make a change to my house and/or property and i need access to the road near my property. What permits do i need? If you are planning to have a garbage, storage bin or shipping container placed on city property you must apply for a road occupancy permit. There is no cost for a road occupancy permit for storage but you must have valid insurance for the duration of the permit with the City of Mississauga and the Region of Peel covered as additional insureds.

If you are planning a change to your property (for example landscaping or pool installation) which entails heavy equipment or other construction activities crossing a city road, you must pay a Municipal Service Protection Deposit plus a non-refundable administration fee. The deposit is refundable provided that there is no damage to city property.

Please allow a minimum of 3 to 15 business days for these and other permits to be issued by Transportation and Works. For more information, call 905-615-4950 or email engineering.counter@mississauga.ca.

i am a homeowner and i plan to widen/modify my driveway. What do i need to do?If you are planning to extend or otherwise modify an existing driveway, you need to provide a simple drawing or sketch with the proposed changes and measurements, the municipal address plus the applicant’s name and phone number.

Your request must comply with the City’s zoning by-law, and must be approved by the City. For more information, call 905-615-3200, ext. 5170.

taxes/Assessment

Who can i call regarding property assessment? How is my assessment determined?The City of Mississauga does not determine the value of your property. Contact the Municipal Assessment Corporation (MPAC) at 1-866-296-6722. The Assessment Act requires that the assessed value of your property be based on what the property would likely sell for on a specific date. MPAC continually collects information about properties to ensure that those with similar features have similar but not necessarily identical assessed values. For specific information such as ownership, lot size and legal descriptions, visit the City Clerk’s Office, Mississauga Civic Centre —3rd Floor, to access the assessment rolls.

When are my realty tax instalments due? What methods of payment are available?Interim taxes for residential properties are due in three instalments in March, April and May. The final billing is issued in June for payment in July, August and September. Payments can be mailed to P.O. Box 3040, Station A, Mississauga ON L5A 3S4. Postdated cheques are accepted and will be held for deposit as they become due. Payments may also be made at most banks and trust companies, or by cheque, cash or direct debit at the Mississauga Civic Centre, Monday to Friday, 8:15 am to 4:45 pm A drop box is available for after hours payments. The City also offers five Pre-Authorized Tax Payment Plans. For more information, call 905-896-5575.

Waste and Recycling

is there garbage and recycling collection on a statutory holiday?There is no waste collection on a statutory holiday. Holiday waste collection changes are communicated through local newspapers, mobile road signs and the Region of Peel website at www.peelregion.ca/waste. You may also call the Region of Peel at 905-791-9499 for information.

Where can i get a recycling box, green bin or kitchen container?The Blue Box and Organics Recycling programs are operated by the Region of Peel. If you are a new resident, call the Region at 905-791-9499 to receive your free recycling containers. Additional blue boxes, green bins and kitchen containers can be purchased for $6, $20 and $5 respectively at the following locations in Mississauga:

Battleford Community Recycling Centre—2255 Battleford Rd.

Clarkson Works Yard—2167 Royal Windsor Dr.

Fewster Community Recycling Centre (opening summer 2008)—1126 Fewster Dr.

Malton Works Yard —7100 Fir Tree Dr.

Mavis Public Works Yard—3185 Mavis Rd.

How much garbage can i set out at the curb on my collection day?Peel households may place a combined total of two garbage bags, containers or small bundles of wood at the curb each week for collection. Each additional item requires a $1 garbage tag attached to it for collection. Bags or containers over the Two Bag Standard, without tags, will not be collected. The Two Bag Standard does not apply to recyclable material (blue box, organics and yard waste), large appliances, furniture and other large items.

The Region of Peel also offers three Exemption Periods each year when residents may place unlimited quantities of acceptable waste at the curb on their scheduled collection day. For a list of exemption periods or to purchase garbage tags, visit www.peelregion.ca/waste or call the Region at 905-791-9499.

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How do i dispose of large appliances or furniture?To dispose of large appliances such as fridges and stoves, residents may arrange an appointment for pick-up at the curb by calling the Region of Peel at 905-791-9499 or visiting www.peelregion.ca/waste. Residents are required to pay $15 for the first item and $10 for each additional item collected on the same day. Appliances may also be dropped off, free of charge, at a Peel Community Recycling Centre. For furniture and large items (e.g. toilets and televisions) place them at your curb on your regular collection day.

Where can i visit a Community Recycling Centre (CRC) in Mississauga?Battleford CRC is located at 2255 Battleford Rd. and Fewster CRC (opening summer 2008) is located at 1126 Fewster Dr.

Community Recycling Centres accept household hazardous waste (e.g. paint, batteries, herbicides, pesticides and motor oil) for safe disposal, free of charge. Residents may also drop off dedicated loads of recyclable material, reusable items and waste.

Both CRCs are open seven days a week from 8:30 am to 4:30 pm Proof of residency such as your driver’s licence, tax receipt or utility bill is required. For more information on the Region’s network of CRCs, including drop-off fees, call the Region of Peel at 905-791-9499 or visit www.peelregion.ca/waste.

Business

Where can i get information on starting a new business?The Mississauga Business Enterprise Centre (MBEC) is a one-stop business centre, which has a wide range of business information and quality services including consultations, free information sessions and seminars on various business topics. It is located on the 4th floor of the Central Library at 301 Burnhamthorpe Rd. W.

The hours of operation are Monday to Friday, 9 am to 5 pm For information call 905-615-4460 or visit their website at www.mississauga.ca/mbec

And don’t forget, also on the fourth floor of the Mississauga Central Library you will find the Library’s Business Department and Career Centre. For more information on the wealth of business resources at the Library, visit the Library’s web site at www.mississauga.ca/library

How do i find out about public bid (business) opportunities with the City of Mississauga?High value (over $100,000) public bid opportunities are posted on the City’s Internet site at www.mississauga.ca/portal/business/tendersandbids and in the materiel Management Office on the 4th floor of the Mississauga Civic Centre. For more information about bidding opportunities, vendors may contact Material Management at 905-896-5233.

Other Agencies and Governments

Who can i call regarding school issues such as busing, etc?The appropriate board of education should be called for information regarding schools.

Peel District School Board 5650 Hurontario St. Mississauga, ON L5R 1C6 Telephone: 905-890-1099 Fax: 905-890-6747 website: www.peel.edu.on.ca

The Dufferin-Peel Catholic District School Board 40 Matheson Blvd. W. Mississauga, ON L5R 1C5 Telephone: 905-890-1221 Fax: 905-890-7610 website: www.dpcdsb.org

Where do i get my health (OHiP) card?A health card is available through the Ontario Ministry of Health & Long-term Care at 201 City Centre Dr., 2nd Floor. For information call 905-275-2730.

Who do i contact regarding social assistance/welfare?Social assistance and welfare is under the jurisdiction of the Region of Peel. For information, contact Ontario Works in Peel at 905-793-9200.

Where can i get a Social insurance Number (SiN)?You can apply for a SIN number at Human Resources Development Canada. There are three locations: 2525 Dixie Rd. (Dixie and Dundas); 3085 Glen Erin Dr. (Glen Erin and Dundas); and 6877 Goreway Dr. (Malton). Call 905-608-7000 for more information.

Where can i get a Canadian passport?Passport applications may be obtained from any post office in your area or downloaded from the Internet. To renew your passport, the office is located at 377 Burnhamthorpe Rd. E., Suite 116 (Central Parkway Mall). For more information, call 1-800-567-6868 or visit the website at www.ppt.gc.ca

Where can i find information about Canadian Citzenship?Citizenship and Immigration Canada, a department of the Canadian Federal Government, is responsible for the Canadian Citizenship process. For more information, visit the website at www.cic.gc.ca or call 1-888-242-2100.

The Mississauga Library System has up-to-date resources to assist people applying for Canadian citizenship—in person and online at www.mississauga.ca/library. The Library has posted an online practise citizenship test.